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Call Hiller Plumbing, Heating and Cooling today. Nashville, 615-292-6110. Franklin/Brentwood, 615-790-6968. Hendersonville, 615-824-9338. Knoxville, 865-602-7707. Murfreesboro, 615-292-6110. Clarksville, 615-790.6968. Hopinsville, 615-824-9338. Bowling Green, 865-602-7707 Happy You'll be or The Service is FREE!
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Hiller Plumbing, Heating and Cooling Testimonials Hiller Plumbing, Heating and Cooling Testimonials

"I appreciated the time he took to explain the water heater issue. He showed me the part that needed to be replaced and took care of it. He wore covers over his shoes."
- Terri W., Franklin, TN

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customer feedback

As companies grow larger and larger, the importance of customer satisfaction is often overlooked. NOT SO WITH US. Please help us maintain our high standard of quality service by answering the following few questions:

Fields marked with a * are required.
Customer Information
First name: *
Last name: *
Address 1: *
Address 2:
Phone:
Email Address: *
City: *
State: *
Zip Code: *
Are you a member of the Happy Hiller Club?
Yes No
Were you in need of plumbing services, heating & cooling service, or replacement of your heating & air system?
Plumbing Service and Repair
Heating and Cooling Service and Repair
Replacement of Heating and Air System
What was the primary reason you called today?
Repair
Scheduled Maintenance
Estimate
How did you contact us to schedule your service?
Called into office
Online Contact
We called you
Was previously scheduled the last time we were at your home
When booking your service call was the customer service representative you spoke with courteous of your needs?
Yes No
While booking your service call were you put on hold at all?
Yes No
Can you rate your hold time?
Not Long Within Reason To Long
Did we meet your expected time frame for service?
Yes No
Were you notified within twenty to forty minutes before your scheduled appointment time with a status update?
Yes No
Was the person who notified you courteous and informative?
Yes No
Did we make it on-time with the original appointment time given to you when you first booked this service call?
Yes No
When the service technician arrived at your house did they:
Introduce himself clearly with a smile? Yes No
Appear clean and professional? Yes No
Wear shoe covers to protect your home's floor? Yes No
Clearly explaine the details of how your service call was going to be conducted today? Yes No
Completely respectful of your home, leaving his work area clean? Yes No
Give you upfront pricing for your approval before starting any work? Yes No
Show and explain the work completed? Yes No
Overall how satisfied were you with your experience with Hiller Plumbing Heating and Cooling?
Not Happy Impartial Happy
Is there one thing from your experience with Hiller Plumbing, Heating & Cooling that stood out?
Based on your overall experience with Hiller Plumbing, Heating and Cooling would you recommend Hiller to a friend or family member?
Yes No
Comments
Is there one thing we can do to improve on our service?
Are you 100% Happy with Hiller Plumbing, Heating and Cooling right now?
Yes No
If you are not 100% Happy, please explain why, so that we can do what we need to, to make you 100% Happy.
Any additional comments:
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