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Happy You’ll Be or the Service Is Free

  • Memphis

    901-286-6208

  • Nashville

    615-891-5639

  • Clarksville

    931-436-9138

  • Bowling Green

    270-495-6103

  • Cookeville

    931-372-2833

  • Knoxville

    865-824-2695

Take Our Survey

  
 

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1) Are you a member of the Happy Hiller Club?



2) Were you in need of plumbing services, heating & cooling service, or replacement of your heating & air system?




3) What was the primary reason you called today?




4) How did you contact us to schedule your service?





5) When booking your service call was the customer service representative you spoke with courteous of your needs?



6) While booking your service call were you put on hold at all?



7) Can you rate your hold time?




8) Did we meet your expected time frame for service?



9) Were you notified within twenty to forty minutes before your scheduled appointment time with a status update?



10) Was the person who notified you courteous and informative?



11) Did we make it on-time with the original appointment time given to you when you first booked this service call?



12) When the service technician arrived at your house did they:

  • Introduce himself clearly with a smile?



  • Appear clean and professional?



  • Wear shoe covers to protect your home's floor?



  • Clearly explained the details of how your service call was going to be conducted today?



  • Completely respectful of your home, leaving his work area clean?



  • Give you upfront pricing for your approval before starting any work?



  • Show and explain the work completed?



13) Overall how satisfied were you with your experience with Hiller Plumbing Heating and Cooling?




14) Is there one thing from your experience with Hiller Plumbing, Heating & Cooling that stood out?

15) Based on your overall experience with Hiller Plumbing, Heating and Cooling would you recommend Hiller to a friend or family member?



16) Is there one thing we can do to improve on our service?

17) Are you 100% Happy with Hiller Plumbing, Heating and Cooling right now?



18) If you are not 100% Happy, please explain why, so that we can do what we need to, to make you 100% Happy.

19) Any additional comments:

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