After a delayed service call, Johnathan returned the next day and made up for the frustration of the previous day. He was very courteous and did a wonderful job on getting my AC back up and running.
- Delphy A.
Believe that Hiller is the best company to do business with. Past couple of years Hiller has installed major components in my home and out of all the times work, attitude with the technicians and the passion to make you 100% satisfied except for one minor infraction and this was taken care of immediately. When the technician returned to correct the mistake it seemed they went beyond any normal company to make sure the work was completed above 100%. When you send a message to Jimmy Hiller he does read them and respond no matter how minor the question is and if something does happen Jimmy Hiller will call you personally to try and correct the problem. Every person that I have talked to with Hiller has been the kindness and wonderful person to talk to and they will listen to your concerns and questions and if that person does not know the answer they will find somebody who does. If the world had one-third of the attitude that the Hiller employees have it would be such a great place to live and you could go back to leaving your doors and windows unlocked when you go to bed. Thank you everybody for you making Hiller what it is today.
- David S.
James Waller is an outstanding Service Technician. He arrived at house about 1:30 am Sunday morning, assessed the problem, and went to obtain the necessary parts. He returned to our house in a short period to install the replacement parts. Our air conditioning unit was up and running in less than two hours. He was pleasant, professional and most accomodating.
- Nancye C.
The technicians came when expected. completed the tasks of "spring check" on the heating/AC system and the performance check on all plumbing.. It was finished quickly and professionally. Good job!
- Joseph M.
Roger from the Clarksville store just put in a new motor in my central heat/air unit. Roger was very professional and knowledgeable about his work and was extremely easy to communicate with; he insured that I will look to Hiller when assistance is needed in the future. Keep up the good work.
- Matthew C.
Please express my thanks to Matt Hamilton HVAC Service Tech who did an excellent job performing a Precision Service Evaluation today. :)
- Scott J.
Very professional and polite. Always helpful with available options. We are Happy Hiller Club Members!
- Karla M.
Jeff Siedentop did our yearly plumbing check. He was courteous, explained things well and very professional. Very pleased. Will ask for him for our next plumbing issue or check up.
- Myra B.
Great service. Friendly technicians.
- Jane P.
Great service. All of the people that I had dealings with were courteous, friendly and very polite. I have had numerous dealings with many service people and am very satisfied with the service Hiller gave me. I would and have recommended them anytime. Thank you.
- Lynne D.
As always great service. 5 stars. Give Billy Edwards a raise.
- Richard B.
Your guy was very professional and said he did nothing to help, so I was very shocked he didn't charge me. I have used you once before and was very happy with Hiller the and now. I work for TW Frierson Contractor and a few years ago I stayed on the computer to vote for Hiller running against Lee Company and I tell others here how much I like and trust your Company. Thanks for your honesty! Ann
- Ann B.
Very professional and polite.
- terry m.
Great!
- Charles M.
Great just what I expected.
- Raquel T.
Service was really good. Your employee, PAULA was very helpful in getting our appointments scheduled and re-scheduled. She is definitely a "KEEPER".
- Mike D.
Kenny, the service technician, was very friendly and did a good job getting our air working.
- Laura B.
Kenny Brown was outstanding. Very professional and cordial. Gave me lots of options that pertained to my issue.
- Tom C.
Fast and courteous tech. Work was done by next day after completing online request. Would use this company again and would recommend to others.
- Amberly Y.
Service was great!
- Ralph B.
I was very pleased with the service that I received from Hiller with my air conditioning. DUSTIN, the tech, was very very nice and knowledgeable about his job. I also requested DUSTIN to service my mothers home
- Janet T.
We had a great experience will Hiller.
- Amanda W.
Always good service as well as courteous and knowledgeable technicians..very pleased....
- keith b.
Mr. Mark Welch was @ my home to repair some very troublesome old plumbing. He was informative, skilled, and most friendly. I consider him an asset to your operation.
- Art K.
Recently we had clogged commode. We placed call to Hiller and within the hour a tech was at our house. He was very congenial and knowledgable, and began work quickly. After solving our problem , he offered the Hiller plan to us and checked other plumbing in house before he left.
- Norma Y.
We had Jeromy Walker come to our house to help with our shower leak. He was very informative, patient and thorough. We will for sure be calling and requesting his services again. Great person to work with when these housing items stress you out. Thank you Jeromy!!!
- Jon G.
Kenny Brown did a great job servicing our HVAC system. He was very courteous and efficient with his work. He even came in the evening at a time that was convenient for me. Thanks for the excellent service!
- Mary J.
Steve Symons was great. We purchased two HVAC systems from Hiller over the last 5 years (upstairs and downstairs) and have had some issues that Hiller has remedied. This time was no different. The new upstairs system has never been completely free of leaks so Steve spent a lot of time trying to find the problem. He finally determined the issue was in the line set inside the wall. Likely a small leak that we decided can wait until the fall for action. Customer satisfaction was Steve's main concern and he achieved his goal. I can say that Hiller has stuck with us and stands behind their work. Steve represents this value extremely well!
- Richard M.
Yout service is stupendous. Our hot water tak sprang a leak on Sunday, May 12 at about 10-10:30 pm. I tookj a chbance and called you folks zt about 11:00pm. The lady who spoke to me was courteous and after giving her the needed info, see told me that a technician would arrive the next day betwwen 11 and 1:00 pm. On Monday, another lady called at 10:00 am and said the tech would be early at 11:00am. At 11:00 am, Daniel Adkins arrived, discussed my options; returned at 12:00 with the new tank which was completely installed by about 2:15 pm. To top that, I received a call from one of your ladies at 4:00pm and she asked if everything was OK. THAT'S WHAT I CALL STUPENDOUS SERVICE. Bill Gergel
- William C G.
I contacted Hiller about a gas odor coming from near our hot water tank in the garage. Michael and Moe were the two technicians that showed up. They were both very polite and professional. They took their time and did a thorough inspection. They were able to identify the problem and took steps to quick resolve it. Throughout the entire time they were there, they patiently answered all my questioned and I really appreciate that. Overall I was very satisfied with the experience. Will definitely continue to recommend Hiller. Thanks for great customer service!
- Mark M.
Just would like to commend you on your employee Mark Welch, he is a definite asset to your team. He took the time to explain things to me, which means alot to me. He did the job quickly, efficiently, had both my problem fixed quickly. You could more than likely use a few more like him. Thanks!!!!!
- arline m.
Just wanted to let you know that your Tech. James Waller here in Nashville went the extra mile (on his day off) to make sure that my tenants A/C problem was thoroughly taken care of. I have dealt with many companies over the years and James made sure that the "buck wasn't passed" so as a result am able to keep my Tenants happy!!
- michael o.
I had major plumbing issues. basement flooding with rusted pipes I seen Hiller truck across the st. I went and ask if they had time to give me a free estimate.They came right then. gave me an estimate and got me approved and came out the next day and had all my plumbing replaced all in 1 day. Jeremy was wonderful so professional they worked all day and only took a couple of breaks that were very short. I was so very impressed. I am hiring them again to do the electrical work I need. These folks are top notch.
- Kim F.
Employees were courteous and professional. I was very satisfied with the work they did.
- susan a.
Prompt polite serviceman. He told us about the coupon in the phonebook for $50 off.
- Shauna W.
Inspection was thorough and staff courteous and knowledgeable.
- Linda K.
Did good job.
- Serik A.
Brad Brown and Johnny King installed a tankless water heater, a filtration system, unclogged a drain, and made a new hookup for the refrigerator. Both were great about letting me know what they were doing and how things were coming along. They both are friendly and professional and did not mind my questions and uncertainty about the tankless water heater. I am happy with the new equipment and am so glad they were the team that came to do the work at my house. They are the team that I will request for future work.
- Barbara B.
Extremely pleased with how this company runs their business. Person I spoke with over the phone was very nice. I love how you greet each caller. Service techs were knowledgeable and friendly. I called some heating/cooling companies here in Hopkinsville, and they acted like they could care less if they had my business or not. I will definitely be using this company going forward.
- Joe M.
Toilet backed up on a Friday night. Service man came that night. Told us what the problem was and scheduled a time to come back on Saturday to fix it. He actually arrived about 10 minutes before he said he would. Fixed the problem quickly and professionally. He was very nice to talk to. Great experience.
- Doug N.
I had a wonderful experience with your employee John Hoilman. He did an outstanding job and he is very experienced in the plumbing profession. He had an answer for everything I asked him about in the plumbing business. When he repaired our sink and installed a new water spicket in the kitchen and bathroom he brought in every thing he worked on and let us examine it. He told us everything that was bad and in repair. In my words John is an outstanding plumber. I promise I will always rely on Happy Hillers plumbing services . John was very courteous, and knowledged in every thing he did. I will always call your company for my plumbing services. Please send John Hoilman to do the work. Thank you for your service and the wonderful people that you employ.
- Richard W.
I have used Hiller now twice. once for a heating tune up and once for an A/C tune up. Both men have been very professional and willing to tell me there work procedures. Very Pleased, Allen
- Allen B.
Replaced our water line, your guys did a good job, but afterwards the trench settled and the new pipes in the house vibrated loudly, I contacted you and you corrected the next day and then followed up to make sure I was satisfied which I appreciated.
- Steve M.
The representative who came to service our air-conditioner was friendly and professional. He did a great job checking everything. Thanks Hiller for a job well done.
- Harvey B.
Louis and I just wanted to let you know how very kind Bridget Anderson was with Louis while she was out at our new home. I didn't have the opportunity to meet her, however Louis said how friendly and knowledgeable she was.
Kenny Brown was also kind and helpful as always. We have known Robbie and Kenny for two years now and feel like they are family. Thank you Jimmy for everything you have helped us with during these past couple of years. We are definitely not moving again. We feel very much at home in our new home and in Pigeon Forge. It took us three years of hard knocks to have finally found where we belong in these neck of the woods. It's not easy when you move from a state that you lived in for thirty years and then pull up your roots and move to a new state. Louis and I will never move back to Sarasota, Florida, although it is a beautiful city and Siesta Key's sand is like soft flour between your toes. Up here is what we like even better, which is the beautiful Smoky Mountains and people like you, Bridget, Robbie, and Kenny.- Lisa B.
You have an incredible group of people working for you! I am extremely impressed with the guys that were sent to save me from my sauna of a house after my air conditioning went out. I called around 11am on Thursday, and Mike D. was at my house only about an hour later. That is amazing response time. Mike was very pleasant and friendly, and he knows his stuff. He has come out to the house before to fix a few problems, and I was very glad to see he was the one responding this time. He was very up front with me and explained my AC issues to me in terms I could understand. I decided to buy a new AC unit from you guys. Justin P. came out to talk to me about pricing, and he was also extremely pleasant and friendly. He made sure I knew about and understood everything that I was paying for, and I greatly appreciate that! Glenn B. and Dewayne W. came out to install the new unit and did an amazing job! Glenn was very thorough in making sure everything was done correctly and that I was satisfied with the install. I think what I appreciated most about this experience is that everybody I spoke to treated me like a person and not just another install. My husband is overseas and I'm not used to dealing with house issues like this. Your guys made that a piece of cake for me. I will always call your company if I ever need anything else done around the house. I am definitely a customer for life! Please give these guys a pat on the back or something, because I've had to deal with other installers before and nobody has EVER treated me as
well as your guys did. Thank you for everything!- Brittany H.
I just wanted to let you know that Gary came to my house yesterday to service my a/c. I am a first time home owner and very naive when it comes to repairs. This was my first time using your company. Gary was so nice, answered all my questions, was very professional, and seemed like someone I could trust to tell me what I needed to do. Thank you. Please thank him for me. I just wanted to give your company and Gary the proper recognition deserved. I am your newest Happy Hiller club member. Thank you!
- Beth C.
It was great! Everyone's always on time, and they often call before they get to my house which is important so I can put my dog up. The workers are courteous and efficient. The customer service agents on the phone are always very friendly and helpful. I've always had good experiences with Hiller.
- Jacquelyn B.
Great experience!
- Eric G.
We have been 100% impressed with Hiller and will continue to do so. You all were able, in the past, to fix a problem for us that our old repair company couldn't do. That is originally why we switched to you in the first place. We are Hiller people!
- Carolyn A.
Very thorough.
- Francine H.
I could not have asked for a better crew! They performed a difficult installation in my old house and remained courteous and professional. I would recommend Hiller to anyone who needs service.
- John P.
5 STAR all the way. On 5/2, Dale and Brandon came over, on time, and fixed our a/c problem in an efficient and professional manner. But what we liked the best was their courteous, yet friendly, manner. Keep up your outstanding service. Bill
- Bill S.
The technician was outstanding. I would request him again in the future. We were pleased with entire repair and service.
- Sylvia P.
Willie Calhoun was awesome, very helpful, knowledgeable. Outstanding Service!
- Carmen M.
We were very happy with the service. No more water dripping on us!
- Jo N.
I just wanted to share a story about our service today with TD. My 2 yea old daughter briefly met TD this morning on her way out to daycare. This evening while putting her to bed, we go through our routine about telling her how her family and grandparents love her. She looks up and says, "Hiller man too?" I say, yes Hiller man too. Superior service today and from a company and technician who is loved by even the 2 year old in the house.
- Justin W.
Technician came to perform annual plumbing inspection. I had never had a plumbing inspection. Technician found a leak under my sink that could have caused damage to my cabinet. I also needed new hot water tanks. We knew we had minimal hot water so realized this was the reason. Installation took four hours for two tanks. Work was professional and technicians cleaned up their work areas. VERY PLEASED!!
- Sharon C.
My Thanks to the Hiller Team! First off, I was so happy :-) that when I called on a weekend, I was able to talk with a real person about making an appointment. They are knowledgeable people that could explain the preliminary steps for more than one repair. I had an A/C Freon leak and a water heater leak getting worse each year. (Freon is getting pricey too) The first plumber to arrive, Jeff Siedentop, not only explained the options on the water heater, he also walked me through various other plumbing needs that might be needed now or in the future. (They do have a marvelous home maintenance contract and it’s nice to know what needs to be done, no pressure to buy, just honest information and advice!) That reminded me of an outside faucet leak and a few other minor issues. Then, I was so happy :-) to find that Hiller had Bill Burns coming next, a Project Manager that worked with me to choose the best HVAC Unit for my needs and organize all of that work into one price. In my case, I was so impressed with Jeff’s honest recommendations; I decided to invest in a tank-less water heater system. Jeff’s installation and repairs were really impressive, clean, and efficient as was the HVAC crew, everyone both arrives and finishes as promised or they call you with any changes that might be happening. This really made my day, but it just got better. I found that Hiller also has a great electrical team. Again, they work with you on what you might need then or in the future. I decided to get a little more electrical work done as the new system would free up a big workspace in my garage. The electrical workers also do the same high quality work with attention to detail, I can appreciate. (Just as good as the Heating/AC/plumbing guys, even if they think theirs is better). Yes, I am happy! :-)
- Michael W.
I had a very positive experience. I would highly recommend to anyone need heat and air service. Thanks
- David H.
Top Notch service and Marcus the Tech was outstanding.
- Bob d.
I had James Waller as my technician. He arrived on time and was friendly, courteous and knowledgeable. The service was great as expected.
- Lana K.
Our experience was good, the technician arrived in a short amount of time, and took care of problem also in a short time, He was knowledgeable and got our unit back running very quickly
- Damion J.
Great! Love the Service Tech - Ronnie
- John G.
My recent air conditioning inspection was professional and thorough. No immediate problems found.
- Gregg H.
Your plumbing inspection was again thorough and professional. A small problem that could have turned into a big problem was found and repaired.
- Gregg H.
Remove old tankless water heater and install 50 gallon gas water heater. Our technician was Chris and we could not have gotten a more professional, concise, and informed individual. His install is "beautiful" and actually created more room for us downstairs.
- GLen B.
You were recommended by my septic repairman. He said that "If it were my house, I'd call Hiller!" I did and I'm very glad. You tech, Bill Kennedy did a thorough and competant job, diagnosing the problem and clearing the clog promptly. For weekend service, I thought the charges were very fair. Bill had little trouble signing me up for the "Happy Hiller Club!" I would certainly recommend you to others.
- Robert J.
We love Hiller Plumbing. We feel we can trust the company and its representatives who do the work - and feel their pricing is fair.
- Patricia H.
I was very satisfied with the service the tech performed and he was a very nice gentleman.
- Kay W.
Michael Collins was our technician and we were very impressed with his knowledge and professionalism. He arrived on time and was able to service a few plumbing issues we had promptly and neatly. Michael also explained in detail the services that Hiller offers and we signed up for the club membership which will save us money in the future.
- Jo Linda S.
Recently had our annual airconditioning check. This was the first time we have used Hiller for this. The airconditioning specialist was extremely thorough and very pleasant. He explained everything completely in easy to understand language. We received a call 30 minutes before he arrived and he was right on time. Complete satisfaction.
- Leigh P.
I have had great experience with Hiller Plumbing. They are on time or call to say they can arrive earlier if it is convienent with me. The
techinicians show or tell me if there are any problems and answer any questions I may have.- Malinda F.
Jeromy Walker was here earlier today and got our water heater fixed right up. He was professional, courteous, and explained - and showed me - what the problem was. I'm always glad to meet another Native Texan, too. :)
- Marsha M.
Your service man came by to do a Spring HVAC tuneup last week. He was very courteous & helpful. I've always liked Hiller.
- Charles B.
Patrick and Dewayne were wonderful...they did agreat job on the water heater...I liked that they gave me several opitions to choose from and I was able to choose the best one for my family! Thanks
- Traci K.
Did what we wanted
- Don N.
It was great. We had an issue with our toilet which y'all had previously come out to fix. The technician was courteous and knowledgeable and figured out our problem and gave us a suggestion to help insure we don't have the same issue again.
- Shaila B.
Called for hot water repair. Was upgraded to tankless system. Vast improvement in performance. Workers were professional. They worked well. No lolly gagging..happy with service. Will use again
- Kevin C.
I'm very satisfied. Gary was professional, kind, informative, and caring. I was so relieved because I have been taken advantage of before. Even though it was expensive, I am please with the service I received. I think Gary is a great employee and I am appreciative of his help and the standards your company seem to promote. Thank you.
- Beth C.
Jeremy Walker is an awesome plumber! He performed an exceptional service inspecting and improving my home's plumbing today!
- Derrell D.
We always have a great experience with Hiller. They were here right away when we had an emergency.
- Tommy H.
It was good service. Very knowledgeable.
- David H.
Just a note to thank you for your quick response to our toilet overflow problem yesterday (4/12). Bill Kennedy diagnosed the problem shortly after his arrival and did a great job of solving it for us. He was friendly and courteous and did his work efficiently. We'll continue to use your services.
- Doug M.
Experience was as expected. The technician was professional and personable. The service was done efficiently and everything was explained thoroughly.
- Jason O.
I recently had Steven to do my air conditioning check and Chuck to do my plumbing check. I was EXTREMELY satisfied with both gentlemen. I will be requesting that they come on future visits. They are both very professional, knowledgeable and explain things so that I can understand them - and they don't pressure me for additional work to be done.
- Donna J.
Quick service. Great explanations of the problems that could be occurring.
- Robyn G.
We had our semi annual air check and our annual plumbing check today. Fortunately, due to a thorough check, Lance Ellison found that one of our main pipes had a leak in it causing some damage we were not aware of. He was fantastic. Not only is he sensitive to his customer's concerns, but he is proactive in helping to find a solution to the problem. I now have his business card because I want no one but him to do our plumbing checks because I know he will treat us the way he would want to be treated in his own home. He is a wonderful asset to Hiller and I can't say enough about how pleased we were.
- Laura T.
Jeremy came out on 4/4//13 to look at our hot water heater as we were running out of hot water. He was very personable and very knowledgeable! He examined the hot water heater, raised the thermostat, ran water and tested the temperature. He gave us lots of advice as to improving our situation. I am pleased to report that all the showers went very well this morning! He is a pleasure to work with!!
- Nancy C.
My first time experience with Hiller pluming was awesome! Willie, the representive rocks!!! I was so impressed with the young man and the Company that I signed up to be a Hiller member ( whoowhoo).
- Judie S.
I had a pleasant experience with the plumber you sent out. He was very knowledgeable and helpful.
- Tashauna S.
Excellent
- Buddy W.
The inspector called right on time and was there promptly. He was very pleasant to deal with. We were very satisfied with our service.
- Judy D.
Mike actually made it here three hours ahead of schedule and has been extremely helpful with everything. Our technician displayed a great deal of knowledge and willingness to help us in our situation. A+++ service all around.
- Joseph C.
The service seemed to be thorough. Sherman presented an estimate of possible future service. He Was courteous .
.- Donna P.
It was great, very thorough explanation of what needed to be done.
- Paul S.
WELL, we didn't have plumbing service; we had Heating & Air Conditioning Service. It REALLY was a good experience. SHERMAN's personality was the real reason I wanted the extra service.
- Ashley S.
all good experiences
- Steve S.
Always professional, prompt and reasonable
- Robert W.
My husband, Andre', and I a greatly appreciative of the our first services received from Hiller on today. When we made out appointment online, we received a call back in under 15 minutes. When we received our 30-45 minute courtesey call to let us know of Hiller's arrive time, it will fulfilled. And lastly, the services rendered by Plumbing Service Technician, Daniel Adkins, was very thorugh. He explained everything in a way that wasn't over our heads, he explained the advantages of the club membership, which we invested in, and he was easy to work with. We will request him in the future in hopes that he could be assigned for future services we plan to schedule. Thank you Dianel Adkins, Beth (the rep who called me back from the online survey), and Hiller in its entirety for providing an excellent, first customer service experience.
- Stacie B.
I was so suprised when I called Hiller on a Sunday night and they offered to have someone out that night (it was after 6pm!). Great turnaround on service. Quick, friendly.
- John P.
This past Saturday, my Dad had a plumbing issue. I called and the lady who answered was very kind,courteous and helpful. Even though it was a busy Saturday, she worked us in.
The young man (who came to our rescue) was equally kind and courteous, knew his job well. Explained our issue and what repairs needed to be made.
Thank You!- Barbara B.
I had a hot water heater that would not stay lit. I called Hiller late on Monday March 4th and they said they would be there sometie after 6PM to look at my problem. After arriving, they did a complete inspection of my hot water heater and determined that the control valve was bad due to the problem I was having. My wife and I decided to have a new hot water heater installed vs. repairing the current unit due to the expense involved in repairing the current unit. Hiller had a new gas hot water heater on their truck and installed the new hot water heater during this visit. They did not complete the job until almost 10PM that evening but that was no problem with them. My wife and I were very satisfied with the whole situation and the fact that we were taken care of during this visit.
- David H.
Great service plan. Tech was very professional.
- Ron J.
Cristain was very helping. He arrived on time and informed us of everything that needed to be done. : )
- Nijan T.
We have only had tune ups so far. The service guys have been very nice and represented Hiller in a professional manner.
- Sarah G.
Brad Montgomery came to our house to look at the problem with the heating system. He was incredible. He checked everything. Polite, intelligent, conscientious, and thorough. We were extremely pleased with his work. He found a couple of problems and fixed them. We want him to come to our house next time we have a problem.
Thanks Brad!- Dennis M.
Awesome! Tech was very knowledgeable and helpful. He explained every detail of his visit and gave me a fair and honest assessment of the situation. Great customer service. He made me glad I chose Hiller.
- Adam H.
Adam tech 224:
Made our first experience wonderful. He took time to explain why the problem was created and how he was going to solve the problem. Well mannered and spoken a true assets to your Hiller Family. And of course he sold me the Happy Hiller Club Membership, so I would also have to say he is well trained! ;) A+++ Service- Jason A.
We started using Hiller Plumbing several months ago and have been well pleased. Our last service call was to reconnect the kitchen sink plumbing after installing a new sink. A service man came after hours one night and did not finish up the job that night for several reasons. the next day I called again for a plumber and Chris Hill came. He was helpful in every way and soon had the connection made. He went beyond what we expected in checking out each thing and making sure there were not leaks before he left.
- Rpbert M.
After my second service call with Hiller, I am still impressed with their efficiency and expertise. Customer service is excellent! I will continue to use Hiller for any household plumbing needs.
- Megan E.
We were scheduled for a routine heating system checkup as part of the Happy Hiller Club. Your service was prompt, and the technician answered our questions. We needed to replace some old equipment, and your team did so the following day. We are quite pleased.
- Cynthia B.
Had a plumbing blockage, called, tech came out and fixed the problem. Very informative and helpful, friendly and knowledgeable. We can rest assurred again our service was taken care of. thank you.
- Jim P.
Great experience, very helpful employees & friendly service
- Michele C.
t was great! David (the person who came to our home) was extremely friendly and professional. In fact, we like David so much that we are going to request him to come back again to do some plumbing work in the future. I would highly recommend Hiller Plumbing to anyone.
- John S.
Bob was fantastic. Our hot water heater had spring a leak and on a Sunday night he came and replaced it working until after 11:00. He was the best professional service rep I have ever met.
- GARY D.
We had a wonderful experience with Adam as he came out as soon as he could and diagnosed the problem after deciding not to accept the initial idea that the thermostat was bad. Thankful it was chewed wires that he repair and got us heat back!! Thanks Adam!
- Chip M.
The technician arrived on time and was very thorough. We are 100% satisfied with your service.
- Alan D.
Absolutely love James Waller. Not only does he do an awesome job, but he even caught a leak in an irrigation system pipe near the A/C unit. Because of his awareness and advising, I was able to shut the system off until it can be checked and save money from wasting water. That goes above and beyond the great service he provides to the A/C unit. Even my dog loves him! Thank you James!
- Debra Z.
I was extremely happy with my service today. Your employee, Bob Fening was so pleasant, so courteous, so nice and fixed everything for me!! Hiller Plumbing will be my ONLY plumbing service from now on. Thank you for being such a great company!
- Mary B.
Had my cooling unit inspected and had a leak repaired under the house and i am very happy with the end results of both items.
- Donnie W.
Thank you for helping us resolve our issues so we could satisfy the inspector and the buyer of our place. Daniel, TD and Thomas were consummate professionals. While some issues did come up it had nothing to do with the quality of work from anyone. Thank you so much for working to get it all resolved. Our new address is 4913 Stonemeade Dr. Nashville TN 37221 and we will see you there sometime soon!!
- Glenn S.
Outstanding phone customer service
Outstanding technician in terms on knowledge, helpful, sense of humor
Outstanding response in terms of arriving the same day I called
Outstanding results, problem solved
- Tracy J.
We have used Hiller Plumbing for two years now. My husband and I called Robbie Ford at Hiller Plumbing, asking him if he had any hard water test strips. We also mentioned that there was air coming out of all our faucets when we just had the hot water running. Robbie checked both the hardness of our water and the air in our hot water. He found the problem in the water heater which was installed when the house was built in 1997. Neither of the previous owners ever installed a water filtration system and Robbie found a large amount of sediment at the bottom of the water heater which had been collecting over sixteen years. The sediment was at the level of the lower element, restricting the water flow. Robbie immediately went into action. So what was suppose to have been a short visit for Robbie turned out to be a long visit and a new water heater. Louis helped Robbie to move the old water heater out and get the new one in because of the tight space they had to work with. It looks great next to our new Hiller water filtration system and the inside unit of our new Hiller HVAC system. Robbie was friendly, patient, efficient, and professional. You could not ask for a better plumber or human being. He definitely does not break under the most extreme of pressures and today was an example of that.
Very Kindly,
Louis and Lisa Boehlein- Louis and Lisa B.
We have known Kenny Brown for two years now and he is a friendly and knowledgeable person. He is out today installing the micro guard cleaner and the UV light. As usual, it's a pleasure having him out!
Kindly,
Louis and Lisa Boehlein- Lisa B.
Everything was great
- Emily K.
New Hot Water Heater and Pressure-Reducing Valve installed completely satisfactorily.
- Mark H.
very through inspection of heat and air systems. Technician explained things well and was very courteous.
- Margaret M.
Your annual service program is a great value. Both service technicians were very proficient and friendly. We believe we received excellent and expert assistance and the work that was done was as described. I highly recommend to others.
- Ron C.
Micaheal Shaver was totally professional and did excellent work.
- marvin k.
We had a very nice young man do our inspection and repairs
- Patricia M.
signed up for your $99 (3 visit) special. This was the third visit (for A/C). Once again, we are "happy hiller" customers.
Brian performed a very thorough ,professional inspection.
Infact, after pointing out some deficiencies, we are in process of considering a new, more efficient unit.- ron v.
Very pleased with the service, installation, clean-up, and professionalism shown by John. I would recommend Hiller Plumbing to anyone needing this type of work. Thank you!
- Lawrence S.
Brandon Weeks & Joseph Garvey did an excellent job of representing your company with excellent service and also presenting & selling your "Happy Hiller Club" program. I commend Brandon for earning my trust & confidence in the company and him.
By the way, don't lose your marketing company. They are excellent.- Mert S.
Had service about 3 wks ago. Was very pleased. Will use again if need to. Recomended u to a neighbor and he had a service call.
- Dave G.
I had the pleaseure of receiving a visit from 2 of the most nicest and professional young men that I have encountered in a long time. This is my first time ever calling Hiller Plumbing for service. Alex and Brandon showed up at my home on time and with the most delightful attitude ever. They explained the problem, fixed the problem with pride and a SMILE. I admired how they took pride in the job at hand.They also told me about the programs/specials available. I am sold on your service after this one visit. I will tell anyone who aks for a plumbing,heating company to call Hiller. Please pass this on to those to young men.Mrs. Yolanda M
- Yolanda M.
Professional service
- Sarah C.
I recently joined the Happy Hiller club and today was my first tune-up. The technician was courteous, polite, and professional. He arrived on time in a clean uniform and promptly cleaned up the work area when he was done with the job. After the inspection, he clearly explained and showed me some problems. He never had a smart-alec attitude (like most guys do to females) when answering my questions. I was given several options to handle to problems and the pricing was laid out up front. My a/c is now working marvelously after a thorough cleaning.
- AUBREY B.
Hi Jimmy,
Louis and I just wanted to let you know how very kind Bridget Anderson was with Louis while she was out at our new home. I didn't have the opportunity to meet her, however Louis said how friendly and knowledgeable she was. Kenny Brown was also kind and helpful as always. We have known Robbie and Kenny for two years now and feel like they are family. Thank you Jimmy for everything you have helped us with during these past couple of years. We are definitely not moving again. We feel very much at home in our new home and in Pigeon Forge. It took us three years of hard knocks to have finally found where we belong in these neck of the woods. It's not easy when you move from a state that you lived in for thirty years and then pull up your roots and move to a new state. Louis and I will never move back to Sarasota, Florida, although it is a beautiful city and Siesta Key's sand is like soft flour between your toes. Up here is what we like even better, which is the beautiful Smoky Mountains and people like you, Bridget, Robbie, and Kenny.
Kindly,
Lisa Boehlein
- Lisa B.
I am VERY pleased with my recent experience with the guys from Hiller. I needed a new AC unit and they did an amazing job making sure I knew what I was buying and installing the new unit. Very prompt response. Couldn't be happier!
- Brittany H.
This was my first experience with Hiller plumbing. I was very pleased with the service I received. My technician was Jeromy Walker and he was very honest, knowledgeable, hard working and took the extra time to explain what he was doing and why. This was wonderful! He has made me a Hiller fan for life!!
- Karol M.
Called Tues about a/c not working. Jonathan Mullikin came out the next night and assessed it. Helped us document the warranty and came back today (4/19) to replace the condenser. He also got us worked in for our routine maintenance early to make sure all is working (since it was fairly cool today). Great job- upper nice and professional!
- Rebecca S.
fantastic! Serviceman was helpful in presenting all options and quickly fixed my issue.
- Chris O.
Gary was very thorough and courteous while repairing my AC today. He answered all questions and concerns I had, showed me all my options, and worked quickly to get my AC up and running. Even though my dog barked nonstop at Gary, he stayed friendly the entire time. Thank you Hiller for employees like Gary!
- Tamela S.
Bill Kennedy was our technician .....and he was fantastic! He was able to take care of all of our plumbing issues very professionally and very quickly. We have always been very happy with the service we have had from Hiller....and today was no exception. Thanks for having such great people working for you!
- Gina W.
I've had Hiller service our furnace and put in a water heater. Customer service was unbeatable and I felt I could trust the technician explicitly. What a nice feeling! Thank you!
- Terisa R.
AC checkup, technician was on time and was knowledgeable. Replaced a defective part.
- Milton C.
Great. No complaints.
- Homer H.
Our family loved the service and great personality of your Employee, Mitch Mobley. We wanted to let you know you have a gem on your team. Thanks so much for getting someone out to service our air unit as quickly as you did.
- Shawn W.
Very satisfactory. The service man was very prompt, knowledgable, professional. He was very efficient.
I will definitely use Hiller again.- Susan R.
I just had Thomas come out and do service and just by being friendly and talking to me and respecting my home you made a customer for life.
- Adam S.
Sherman Creek was our service tech. He did an excellent job. The explained the services that Hiller provides and the cost involved.
- Sarah C.
Twice a year HVAC and plumbing inspection completed. Added 1 pounds of Freon to both systems. Plumbing inspection went fine. Comments: Showed 20 minutes early which worked out well for me. Received a phone call that confirmed the appointment. Routine work and nothing to really mention. Took care by slipping on their boot coverings - nice touch. Plumber was ready/willing to repair my garbage disposal, but because I am on a home warranty I prefer to use the warranty for work in excess of $60.00. I use Home Warranty of America and it appears that Hiller is not affiliated. In this case that's too bad, but I totally understand the crap a company like yours would have to put up with to affiliate with a home warranty company. You probably run a successful business without the additional work that a warranty company could provide. I am having my disposal fixed by another company that the warranty company is sending. I could have used a "cash" out option and have you return, but that would have cause too much delay in a simple project.
I renewed my maintenance plan for $149.00 with your office yesterday.
Thank you for the service.
Gene- Eugene D.
Hiller came to my home and took care of my problem right away. They always present themselves as friendly and professional. Great job!
- Alesia B.
Great service, fair pricing, same day service. Technician was friendly, knowledgeable and resolved our issue promptly.
- John W.
Service man was courteous, precise and helpful. He entered the house with "baggies" on his feet so he wouldn't track in. He prescribed a part for my air-conditioning unit that was worn out, put on the new part and showed me the old as "proof". Every service that has been done by Hiller has been necessary and has lasted.
- Gale M.
I have used your services for years at my house. I just started using you with my business after wasting months with another company. I have had a bathroom that was not usable for four months. Your agent, Micheal Ciardi was very nice and professional. He gave me options and fixed my problem. I am thrilled.
- Allen C.
As always, the service techs who did the plumbing and the a/c tuneups were polite, efficient, and pointed out things we could do to make our equipment operate even better. We appreciate the prompt service and attention we receive from Hiller Plumbing.
Thanks muchly!- John W.
Amazing! He was polite, respectful, and very helpful in meeting my needs... Thanks!!
- kurstin l.
Bill, our Plumber technician was very knowledgeable and thorough on all things plumbing - and even a little heating! Not only did he fix our issues, Bill educated us on how to prevent future clogged pipes. He conducted himself very professionally,and would highly recommend Hiller to any of my freind.
- Greg D.
We were glad to see Casey as our technician again. His professionalism and service is the reason we use your service.
- Kirby W.
Kenny was very nice and kind. He did not pressure me in any way, but He did find a lot wrong with my existing units. I guess that's good and bad at the same time. He was very patient with his explanation of all that he found and of the products that the company has to offer. thank you.
- David M.
The service call went very smooth. John Hoilman and his assistant did a really great job. I have never had a bad experience when dealing with Hiller.
- Steve H.
We are very pleased with your service. You call ahead when the appointment is set and are there when you say you will be. The work is performed as needed and then we get a followup call to make sure the work was done properly and to our satisfaction. Glad to be a Hiller Customer!
- Sandra D.
Technician was very knowledgeable. The work was completed in record time. Thanks, Hiller!!!
- Kizzy J.
Was great.
- Greg B.
Bill is great! Thank you!
- Robin D.
Hi Jimmy,
Robbie Ford is the most kindest and courteous plumber my husband and I have had the pleasure of knowing. He was personable and truly cared about the problems we were having. Robbie is highly experienced, knew exactly what he was doing, and fixed our problems. He is trustworthy, confident, and a patient person. We cannot say enough good things about him. Robbie is an exceptional example of how all people should be with their clients and as human beings. Thank you for employing a person like Robbie Ford. They are getting more difficult to find in this day and age.
Have a positive and happy day Jimmy. I wish you, your family, and business a very successful year!
Kindly,
Lisa Boehlein- Lisa B.
I just wanted to say how happy I was with Tim and Jeremy who came out to unclog our sewer line. They were unable to clear the clog, but determined that the problem was probably in the city line. They called BGMU and waited until they got here. It was well past their quiting time. I was so satisfied with their service and concern.
- Leona W.
Shane Vitter and James Waller were very professional and knowledgeable.They were able to restore my heat in a very timely fashion. Thanks Shane and James. Great Job!!!!
- Steve G.
Brian Long performed the club visit inspection and did an outstanding job. He was very approachable and answered all my questions. Five stars for his professionalism.
- Scott B.
It was great all the way around! I had to have two HVAC units replaced within a year and they made it possible working out payment options with me. They also took deep pride in their work to make sure everything was perfect, so much they replaced a slightly dented hood because THEY were not happy with it. Great service across the board!
- Naomi W.
The service call was timely and the technician was very good about telling me what was needed and what to do if problem happened again
- Shawn A.
Rick was a perfect gentleman and did an excellent job of replacing our broken disposal.
Harry Clewer- Harry C.
Very happy with the service of replacing my blower motor on my central heat and air. I believe the service mans name was Chuck. He is a very nice guy and knows what he is doing. I was so impressed with his service I purchased the membership in the Happy Hiller Club.
Only thing I have a question about, and this is not a complaint, is that I asked for a senior discount and I'm not sure he gave it to me.
Thanks,
Larry James- Larry J.
I have never used a company that gives as excellent service as yours. Your service workers are always very professional and very friendly and make sure we are always satisfied with their work. You really stand by your products and we appreciate the moving and replacing of our tankless water heater just recently so that we can enjoy it now. We love the furnace we bought from your company and have been very pleased with the yearly preventive maintenance program. I would highly recommend your company to anyone of our friends who are in need of plumbing and heating services.
Thanks,
Anne Leach- Anne L.
I had a great experience with Hiller. They came to the house right away, and the employees were all very friendly and courteous. I will definitely recommend your company to my friends.
- Alesia B.
I have had the pleasure of using Hiller at my place of business, and now I have used them at my home. They are the most professional, friendly, honest, and courteous business I have ever dealt with. I will always use their services at my home and business, and will spread the good word about their business practices to everyone I know.
- J Michael R.
Great customer service!!
- Stephanie K.
On 3/24 we had a plumbing emergency. We called Hiller (first time customer) and will definately call again. The plumber was prompt,polite,efficient and very articulate. He not only quickly solved are problems at a very fair price, he set us up on a one year maintenance program. We have a project (larger) coming up and have every intention of using Hiller. Thank you
- William L.
Very Good to date. ON time and thorough.
- bob d.
A few superlatives include: thorough, pleasant, professional, go beyond the expected,..
- Larry H.
My furnace was not coming on so I called Hiller and Sherman Creek a service Technician came out in less than an hour after calling. He was very respectful and presented his self as a professional. He explained in detail what was our best options with the 17year old heating unit in our home. I was very satisfied with the service and I will call Hiller Plumbing, Heating & Cooling again in the future of any home services needed. I will also recommend Hiller's service to anyone.
- Robert J.
Excellent technician. Very professional and completed the job expediently.
- Richard D.
I want to thank your employee, Ivan. My husband had been in the hospital for 25 days through January and February, and I was a mess. I noticed water in my hallway and called Hiller, explaining you would need to call my cell, as I would be at the hospital. Ivan arrived, dressed so neatly, and immediately set about figuring out the problem. He saw the condition I was in, and assured me that he would find out what was going on and take care of it. He determined, after crawling through my crawlspace and getting dirty, that it was not my plumbing but my automatic ice maker. As he left, he wished my husband well, so sincerely, that I started crying. How nice to have someone come on a Saturday and make me feel so comfortable. THANKS, IVAN, and God bless you.
- Addie W.
I have used hiller plumbing multiple times. I have been very satisfied! I live in a fraternity house so this is understandable. But I do hate that I have a visit from you all to fix something and I always end up spending way more than I was planning to spend. I have been very pleased with all of your workers. I was so satisfied that I ended up doing my project on your website, its for my web marketing class. And thanks a lot for making this project hard for us. We cant find anything that you all need to improve on. So congratulations guys on a great website.
I have been very impressed and will continue to recommend your service to all other fraternities and sororities that I talk with. And again congratulations on having such an easy to navigate and informative website!
- Jordan C.
signed up for the $99 - 3 visit special.
thus far have had 2 visits. (Plumbing & Heating).Will call for the 3rd(AC) visit, soon.
The service tech's were curtious, professional,and provided a thorough inspection.( well worth the money.)
infact we signed up to have HVAC inspected annually.
you are Happy Hiller. We are Happy Customers.- ron & betsy v.
I am so comfortable now sitting inside my warm home thanks to James and Leonard. Awesome service guys. I had to have my upstairs unit replaced due to the age and condition of the old one. James and Leonard was prompt with their arrival and finished the job a day ahead of time (you hourly people better slow down lol). I was expecting to be out of heat for 2 days. I wish all companies done business this way. Our home warranty company (Old Republic Home Protection) wanted to use cheap labor and replacement parts. I made a wise decsion and told them no thank you. Even though HIller was probably the most expensive company, there is no price tag you can put on your families piece of mind and comfort with a 10 year PARTS AND LABOR warranty. You cant find that anywhere. I will recommend you guys to everyone i cross paths with. Thank you soo much for the top notch service and I feel very comfortable being part of the Hiller family.
- shane m.
Had a sink clog and a slow drain in a tub. Duncan Anderson was the Hiller Technician that came to my house. He was absolutely fabulous. He was professional, friendly and most of all..he got the job done! He had to go out in the freezing & snowy weather too. Plus, Hiller came to my house within 2 hours of calling with my problem. I have called Hiller for my heating/ac and plumbing issues.
- Susan A.
Bill Kennedy came out today and helped to solve our plumming issues. He was extremely professional and knowledgeable. He is an asset to Hiller! I would highly recommend him to anyone and would call him again in a heartbeat.
- Michelle H.
You all serviced my sons home, who has special needs and did a wonderful job. Thank you.
- Sara S.
My service technician Chuck Livingston was the BEST! I was truly impressed with is professionalism and his knowledge about my water heater! Chuck Livingston was very patient and informative with each question I asked! Most importantly, when I first met Chuck, I felt reassured that my problem with my water heater would be solved before he left! Chuck explained to me all the pros and cons of my water heater, and he wasn't pushy at all as far as pushing buying a new water heater!
I can only pray that the next time, if there is a next time within ten years, Hiller would please send Chuck Livingston my way! I am going to tell all my co workers at my job about the wonderful experience I had with Chuck! I would love to personally extend my deepest gratitude to Chuck Livingston for his helpful service today March 24,2013 (Sunday).
Chuck Livingston, the Peterson family thanks you for bringing hot water back into our home in this rainy.cold, hail storm day!- Sherrie P.
I was happy with how quickly I got service. James Waller, the technician was able to find and correct the problem quickly. He also notified me about the cylinder that would need to be replaced soon.
- Cheri T.
Very Good, no complaints.
- Oscar M.
ON 3/19/13, MY WIFE AND I WOKE UP WITH TEMPERATURE IN HOUSE OF 58 DEGREES AND NO HEAT IN HOUSE. SHE CALLED HILLER THAT MORNING AND TECH CAME OUT AND DIAGNOSED SEVERAL PROBLEMS. HE RECOMMENDED SALES PERSON TO COME OUT AND TALK TO US ABOUT PURCHASING NEW UNITS(HEATING AND AIR). ROB NOLL CAME OUT THAT EVENING AND WE PURCHASED BOTH UNITS. INSTALLERS CAME ON 3/22/13 AND INSTALLED BOTH UNITS. EVERYONE INVOLVED IN THIS TRANSACTION WAS VERY PROFESSIONAL AND KNOWLEDGEABLE OF PRODUCTS SOLD AND INSTALLED. WHAT IMPRESSED US THE MOST WAS THAT WE DID NOT HAVE HEAT ON 3/21 AND TECH CAME OUT AROUND MIDNIGHT TO DELIVER SPACE HEATERS FOR OUR USE FOR THAT EVENING; NOW THAT'S CUSTOMER RELATIONS. WE HIGHLY RECOMMEND HILLER, AND WE WILL LET IT BE KNOWN TO OTHER PROSPECTIVE BUYERS. THANK YOU.
- TERRY B.
Had my plumbing inspection done and water heater installed and water pressure valve installed on 3-22-13, By Daniel Kelly.
His explanation on all the work he did for me and my wike was outstanding. he took the time to h us understand about all the work he done and was not pushy and looking to hurry up and complete the job just to get paid. We are very pleased with the work and everything else he did.- Jason C.
I would definitely use Hiller for my plumbing needs. They arrived right on time and were neat and friendly. The plumber explained everything he was doing, and did not pressure me to make unnecessary repairs.
- William W.
Thank you so much for resolving my sewer/backup issue! Robert Bing and T.D. were incredibly knowledgeable and professional. I'd recommend Hiller Plumbing, Robert Bing, and T.D. in a heartbeat.
- Sally B.
tech's were real pro's..had new tankless waterheater jnst. works great....i recomend hiller to anyone for heating ,cooling and plumbing problems..great job
- stanley h.
The serviceman was very professional and friendly. The water heater was not an easy removal as it was in tight space and would not drain. He remained calm and never gave up and got the job done with a LOT of hard work.
- Karen S.
I've used Hiller on several occasions and have always been 100% satisfied with my service. The technicians are always prompt, polite, and professional and I've never had a problem with any repair. I will continue to use Hiller for all of my plumbing, hvac, and general repair needs.
- Benjamin C.
We had a very good experience with Hiller when the tech came to work on our AC. It was too cold out for him to clean the unit, so he said he would be back on the first day it was suppose to be above freezing, and he did. We was told the service call would be $79.00, which including cleaning the unit. That is exactly what we paid.
- Lloyd B.
I have been extremely pleased with Hiller's services and being a member of the Happy Hiller Club is just terrific. The three inspections per year for the heating, plumbing and air conditioning is money well spent. And each technician who comes to do the inspections are always courteous, friendly and respectful of my condo. They will not enter until they place their "dust booties" over their shoes. And when the inspection is complete, the technician goes over the report and is sure to leave me a copy. I am very happy to be a member of the "Happy Hiller Club."
- John H.
Your plumber identified our problem, recommended a new toilet and installed it the same day. We have not have had a problem since.
Thank you.- Dennis H.
On 12 Mar 2013 I had my water heater repaired by your company. Service tech., Brandon came out, repaired the heater which he had previously ordered a part for a couple of days earlier. He was on time, courteous, clean and showed respect for me and my home. He covered his shoes when he came in the door, cleaned up the work area and then explained the work he did to accomplish the repair. I was thoroughly pleased with the whole experience. I will definitely call Hiller again for repairs and service.
- Billie W.
We were very satisfied with the work. The technician was very polite and courteous.
- Oscar M.
I am very satisfied with the service I received. Steve Jenkins was very friendly and courteous. He arrived in a timely manner and worked hard even in the rain. He helped me understand the problem and pointed me towards some solutions.
- Katrina N.
Very good, would recommend to anyone.
- Oscar M.
Very good, because they phoned me with a follow-up.
- Oscar M.
We had a major plumbing issue after hours! Our showers and toilets were backed up and on the verge of overflowing. I made an online service request at 9pm and received a call within 15 minutes to schedule an appointment. I was able to set up the appointment for the next day at the exact time that fit my schedule. Chris Armitage was our technician and he was outstanding. He listened closely to my description of what was going on and diagnosed it instantly without even coming into the house, even though the utility company had told us otherwise. He took a look at the E1 pump and determined that it was indeed the issue, and advised us to have the utility company return to resolve it. He kindly waived the $50 service call fee and showed me exactly what was wrong and what to tell the utility company. I had them come back and they were very skeptical about his opinion, however after taking a second look they agreed that he was absolutely right and made the needed repairs free of charge. Many thanks to Chris with Hiller Plumbing and the folks at Knox Chapman Utility for resolving our problem in such a timely professional manner. I will definitely call Hiller and request Chris the next time we have an issues.
- Jason M.
The service technician was very professional and thorough. He made clear recommendations and was honest in his assessment of the conditions.
- David M.
I had a technician go to my mothers residence on Sunday 3-10 for some plumbing issues, Daniel did a great job and fixed the issues in a timely manner.
- Michael S.
Technician Larry Green was on time, personable, thorough in his routine of work, checking, measureing, etc. Very knowledgeable of all the pertinant facts, inspiring confidence in his work.
- Alfred B.
James Waller was very professional, courteous and quick. He did a fantastic job.
- Charles H.
I had a garbage disposal issue. The technician took the time to explain how to not get it stopped up.
- Michelle N.
Very efficient, very professional, patient with distractions of animals, phone calls. Definitely glad I called H H! Jeremy and Daniel provided excellent and comprehensive plumbing service and Sherman provided an excellent evaluation of my heat and cool system. All these guys were prepared and equipped to provide a number of options as response to their findings. Would definitely call them again for any of these needs. Wish they were also electricians, add interior light switch to garage lights
- Cherylan F.
Jeremy was sent over for my plumbing problems and he arrived on time and was very professional. He informed us of the latest small sized water purified and offered to install it that day. We declined at this time but are very interested. A very good service call.
- Donna N.
Great experience! Would recommend you to others. Very professional.
- Laura H.
Efficient, reliable, straight to the point and very professional. Our experience with Hiller is always satifying that the job is done correctly.
- Preston G.
We had a heating unit (furnace) checkup on 2/28/13. The gentleman was nice and also efficient, and courteous. We thank him for the nice job that he did.
- Kathy P.
Just wanted to comment that we were very much impressed when John Pickle came out to explain Hillers service and products for Heating & Cooling.
Because of his knowledge and no pressure service, we have decided to change our current service and purchased our new heating & cooling unit from Hiller and their membership services.
Great job John!- Michael M.
The service technician came out to my home Michael was very professional and he fixed the problem leak from my drain line up stairs tub. His attitude was very pleasant and he made sure everything was fine and to my satisfaction. I'm proud to say that your slogan is guarauteed and I have no complaints , definitely and satified customer that will always call on Hiller for any future plumbing or cooling or heating services.. Again Thank you for resolving my plumbing issues.
- Shereda W.
One of your service technicians was working next door and just happened to hear our heating unit making a terrible sound. He was nice enough to leave us a note. I called the next day, and he came out to see what was wrong. He explained eveything to me, plus he went over aoo options and prices to rectify the problem. We made our choice, and he returned to take care of it.
- Harriett P.
I had Adam come out today for a system tune up. Adam did a great job, he was very professional. I asked a lot of questions, and he answered everything. He took the time to explain every process that he was doing today. He went through one by one any recommendations that he had wrote down. Overall it was a outstanding job on his part. Thanks Hiller!
- John M.
The Hiller technician, Daby #1076, was here to give us a heat tune-up and to enroll us in the Happy Hiller Club. He arrived at the appointed hour and inspected our heating unit both inside and outside. My wife and I are very pleased with the level of service and are glad to be members of the Happy Hiller Club.
- Oscar H.
Very best!
- James D.
Being a new customer, they worked me in. Took care of the clogged drain. Very professional and nice.
- Allenna E.
Thanks to a smart techician who suggested checking for a air duct filter that has never been changed in 6 years. I was never aware it even existed. I was always cognizent of a 20"x30" filter but never a 12"x12" filter in an upstairs bedroom.. If it had not been for James Waller, it would have gone unnoticed until another annual check was due and then probably overlooked again depending on the technician who came that day. Please thank him again for a job well done.
- maitland g.
I have had two occasions to use Hiller plumbing and I have been extremely pleased with the service each time. Duncan Anderson and Steve Jenkins came to fix my sewer pipe recently and worked long and hard to repair it. They were most careful when entering the house to keep dirt from entering and they cleaned up afterwards ( something not many workmen do these days) I have been spreading the name Hiller around my neighborhood and will use your company in the future. Ann St Clair
- Ann S.
Very satisfied. All the service people who have come to our home were very, knowelgble, friendly and careful to not track in any outside dirt. Clean & neat also. We are glad we found your company. Just saw your truck at a home nearby & decided to give you a try. Glad we did.
- carol b.
Has a leak at the bottom of the toilet bowl. One of your technicians were snet out and fixed the leak.
- Mark C.
we have always been very pleased with Hiller. The techs show up on time and provide friendly, expert service in a timely manner.
- Jeff L.
Very satisfied with the whole experience. Steve jenkins was a great representative for the company. He was very knowledgeable and helpful with our situation, and got us fixed right away.
- anthony r.
James did a great job. He was very thorough, explained what he was doing, and discussed my options. He clearly takes pride in his work. I felt like my systems were thoroughly checked and that my repair was fully handled. Thanks for the great service!
- Nathan A.
We had Brady visit and put in a whole house filter and softener for the water. He did a great job and now we have wonderful water and are Hiller Members!
- Stephen R.
Service was great.
- Carl L.
We have been very pleased with Hiller! They take the extra time to make sure everything is to our satisfaction and even do reminder calls for the inspection plan that we purchased when we bought our new heat and air unit...
- Roy D.
Prompt, pleasant, knowledgeable as always!
- Carol P.
I had a clogged kitchen drain at my rental property at 180 Township Drive. You came out the next day and cleared the clog with a power snake. Thanks for the quick service . my tenant was thrilled.
- Jeff H.
Every technician that has come to our home since last year has been really nice, very respectful of keeping our home clean by putting on the "paper shoes", always explain what needs to be done.
- Lori D.
The tech. was very thorough. The service was great.
- Jack R.
Prompt service after call. Friendly, courteous and thorough. Very good work.. Would recommend highly.
- Tom P.
Your service was prompt and the serviceman friendly and helpful.
- Larry M.
The service was very good!
- Cannon M.
Good, prompt service.
- christopher h.
I am always satisfied with your telephone people especially Lisa and Tina they are very personable and always helpful. Your service technicians are absolute gentleman and very thorough. Other than the price I am very satisfied with Hiller and will recommend highly.
- Larry T.
I really appreciate your prompt response to my request for service.
- K J K.
Plumbing and heating service was excellent. Both men were very knowledgable and helpful. Both had great people skills. Thanks!
- Melissa T.
Had a new hot water tank put in the other day. The service man was very nice and helpful. I appreciate the prompt service and the efforts made by all Hiller service men to be careful with their work and not damage walls and doors when moving bigger items. I especially appreciate the fact that they make conscience effort not to track dirt through the house with their shoes. We live in the country and its very easy to drag dirt and mud inside. Thank you for your top rate service.
- Forrest C.
Install of new ac/heating unit...knowledgeable, personable, and professional. Hard workers!
- Carolyn S.
Very personable and professional! Thank you so much!!!
- Carolyn S.
Bill was the technician that was sent last week to replace our PRV. Bill was very professional and took the time to educate us about the issues we were having with our hot water heater, what function the PRV served and some other concerns about our hot water heater that he uncovered. When Bill left our property my husband and I were so impressed with his service we knew that Bill would be 'our plumber' and the one we would request for all of our future services!
Thank you Hiller Plumbing for being such an outstanding community business and for only hiring the best! As a new Tennesseans, and new homeowners, we feel so blessed that we have a service provider that we can trust to always give us the best price and will treat our home repairs as if it were on your own home.
Thank you Bill!- Kelly B.
Excellent work & Timely response !
- Edward b.
Micheal Shaver was great and he knew his stuff very well and plus he made me feeling great and put a big smile on my face too plus Hiller is my only company for plumbing, heating, cooling for now.
- Mitchell S.
Woke up on 2-21-13, had no hot water. Checked water heater in garage, leaking. Called Hiller 8:00 am, no times available, put on hold, lady came back, will work you in after 2:00 pm. You called me back at 3:30 pm, tech arrived at 4;00pm, said it would take approx 2 hours. an hour later he was through with complete installation, said HOT water in 30 min. He was correct. checked price for tankless, chose standard.
- Don S.
We were having issues with our unit and needed someone that could immediately come out and take a look! Hiller was able to send someone that same day and he spent his time carefully checking all aspects of the unit and kept us informed every step of the way! I feel like we received the best service and we are absolutely pleased with the new heat/air unit that we purchased.
- Rebecca W.
We have used your company on six different occasions over the past
eleven weeks. I was very impressed with the professional quality of service. The friendliness and helpfulness of all your associates, beginning with your office personnel Katy & Beth (proper time scheduling). Your sales and service people Dale, Jeff Siedentop, Chris McMurtry, Josh Neal, Mickey, Joseph West. I have been very pleased with each experience with the Hiller Company. I will continue to recommend your company to friends and family.
Thank you.- Sydney F.
I was very impressed with the plumbing inspection. Very professional. Your tech showed me how to turn off
water from my hot water heater, etc.- Carol H.
Michael, the technician, was exceptionally professional, articulate, and knowledgeable.
- Lynn J.
Very good experience. Serviceman was punctual, courteous, knowledgeable and performed all services in a timely manner.
- Gene A.
We had incredible service from our Hiller experts. Even on Valentine's day, they did not rush, but stayed and finished the job and went the extra mile to make sure everything was done to our satisfaction. We are now Happy Hiller Customers for life!
- William T.
Lance came to my house 2-19-13. Outstanding service!! Just an awesome experience!! Give that guy a raise!!
- Karen C.
Excellent!
- Terry K.
Fantastic! Your personel are professional, courtious, and knowledgeable. Your plumbers have been here once and your heating & air once. Both for the checkup, we couldn't be happier or anymore pleased! Thank You
- Alfred S.
The service was great. The service tech. was very knowledgeable and had all parts that were needed. We will be renewing the service contract when it comes due and will recomend you to other people. The turn-a-round time was quick.
- Roger T.
Service was No. 1. Installation of new hot water heater and fixing of a drainage from dishwasher was done in no time. They had what was needed of the truck and the installer was certainly qualified.
- Alan B.
Very good.
- Steve w.
I was very satisfied with the HVAC inspection and the service person who performed it.
- Parker D.
Great customer service!! The service men arrived on time and were so kind.
- Tiffany A.
So far we are pleased with the services from Hiller. The sale representive and the techs exhibited the upmost respect.
- charles T.
The two men who came were on time, called ahead of time, they were very professional. Surveyed all plumbing on site and gave us a list of suggestions to consider. Then they fixed the immediate problem and emailed an invoice to me as I had left for the day before they finished.
- Carol H.
Your employees who worked on my heating/air duct are great as are any of the Hiller people who have been here to do work or inspections. Thanks for taking the time to hire the best.
- Harold A. D.
I am well pleased with the service I receive from Hiller. Their people are pleasant, professional and a pleasure to deal with.
- Henry H.
It was uneventful - which is good! They called 30 min prior to arriving, which I requested. They explained what they were doing and told me their findings.
- Barb I.
On Jan 23 my hot water heater broke, flooded the garage. Your plumber arrived at my house at 10 to diagnose the problem and we arranged to have a new hot water heater installed the following day. The job was completed to my satisfaction. They didn't put the door back on the closet where the hot water heater is located but when I have my spring service I'm sure it will be reinstalled. Thank you.
- Kathy O.
GREAT SERVICE!! Sump repair was handled quickly, professionally and it's working great!!
- Bruce H.
Hiller Plumbing corrected plumbing problems with leaking faucet in upstairs bathroom with major faucet rebuild and dripping faucet in kitchen on Jan. 25, 2013 ($372.30). Returned to install new faucet in sink in upstairs bathroom on Feb.6, 2013 ($142.35). Slow running drain in same sink required addditional visit on Feb. 20, 2013. Problem corrected at no charge. I'm very pleased with the service from Hiller Plumbing.
- Florence W.
Very good service.
- Beth M.
I called Hilller a few weeks ago. I spoke to Keith about a problem I had with my thermostat. Within 2 hours Casey was at my house fixing the problem. Keith and Casey were very nice and went out of their way to be helpful. I have been looking for a heating company I can trust and I feel I have found it.
- Cynthia A.
The man was very helpfull and was very polite. I am very pleased with the work he did.
- Carolee C.
My experience with plumber Stephen Jenkins was above and beyond what I expected. He was so dedicated to fixing my problem that he stayed in the late hours of the night working in super cold weather to meet our needs. Stephen is the type of man that all companies need. I am just astonished that there are still people like him around. I give him all tens and I hope his company recognizes him for his outstanding work and talent. So in closing, thank you Hiller for your outstanding service and for having great techs like Stephen.
- Angela L.
All the guys , Brady, Steve, Steve, Ron and the rest of the crew were great! Jeff came over the other day and he did the best he could finding the leak and fixing it. I only have one problem now. Don"t think it is anythin that they did; but now our shower/bathtub cannot get HOT water. All we get is tepid or over tepid water from the system. The Kitchen and the bathroom sink get really hot water, but for some reason the shower mixer is not giving hot water...Jeff came in and adjusted it,, I saw what he did, so I remixed it 4 more times, and still cannot get hot water!!!!!!Got any advice? Give me a call, need hotter water for showers and baths. Thank you very much..
Have a Happy Hiller Day!
- Nancy S.
Plumber arrived on time, agreed to use parts we had purchased and fixed the problem. No issues since then. Great service.
- Jay and Kanika B.
Very good, the service people for both heating and air and water inspections/service were very professional and knowledgeable about what they were doing and arrived on time.
- Shirley B.
Very efficient.
- Mandi H.
We have had several service calls to include purchase/installation of a heat pump, several plumbing repairs and scheuled maintenance services. Each of these services were completed with complete satisfaction by the technicians. Service was prompt,professional and courteous. Follow-up calls by the office personnel were excellent. I would strongly recommend Hiller Plumbing. Heating, and Cooling for sevices/repairs.
- Charles C.
We have had 4 different apt with your company the past few months and each and every time the gentlemen come out they are very respectful and courteous. They answer each and every one of my questions, always tell me what's going on with the work, how much everything will be and aprox time it will take. They always leave and clean up any messes they make and take their time to explain everything. Most of all everyone is so nice and respectful. I will be sticking with this company!
- Juan R.
Plumbing problems always seem to happen on the weekend. After failing to get another firm out to fix a leak, I called Hiller. The plumber showed up on time, on a Sunday, was professional, knowledgeable, and fixed the problem. I was very happy with the work performed. It seemed a bit expensive, but I recognize there is a cost to the fully stocked trucks and that Hiller provides 24-hour service, both of which come at a cost.
- Katie A.
I had a water leak. After checking underneath my sink and trying to find my leak with no success I called Hiller. They came out the next day. The technician was very professional & courteous. He was told the problem and proceeded under my house. He found the leak and fixed it. Each time he came in and out the house he put covers over his muddy boots. He also tighten my faucet and used caulking. I even have more water pressure. I also was able to get a estimate for other aik I wanting to do do.
- Cathy S.
I was very pleased with your service tech, Mitch Mobly on his visit February 1st. Very courteous and I really appreciated how he respected my condo. Before he entered, he placed "booties" over his work shoes to keep everything clean. He was very thorough with his check out of my heating system and was excellent at explaining what he did and also his recommendations for me. Everyone should run a company like Hiller and every company should have employees like Mitch.
- John H.
Super helpful and very prompt.
- Lynn C.
They were punctual, professional, and friendly. I appreciate that I was not charged for a house call when a flip of a breaker was all that was needed to correct our heating problem.
- John Michael V.
It was great. The service technicians were prompt and polite. I will definitely call Hiller again.
- Elizabeth S.
Maintenance visit for plumbing. Hiller was right on time and was very thorough through each room. The Hiller associate was very friendly and explained to me the condition of my water heater and recommendations for the future. Excellent care and service!
- Kelly D.
Our serviceman was prompt and very professional in checking over our heat pump. I will request that you send Mr. Hawkins when we call for future service.
- Larry L.
On 1/9/13 Bill Bally serviced my heat pump. I was very pleased with the service
- Joanne Y.
Been a customer since May 2012 - best decision we've ever made for our plumbing and heating/cooling needs! All the technicians and office personnel are extremely pleasant and friendly. Such a great company - look forward to extending my club membership :)
- Meghan T.
Plumber was very professional and knowledgeable. Listened to our questions and concerns and took care of the problem.
- Audrey F.
All the work that was completed was done very well. The workers that came to my house were friendly and answered any questions I had. My only complaint was in the process of getting the work scheduled - I had already sent a complaint to justjimmynow detailing my experience. After that email had gone through my experience was great!
- Sara P.
The operator I spoke with was very friendly and helpful. Our toilet was flooding and she walked me through a few options on how to fix it myself prior to the Hiller man coming. Unfortunately I wasn't able to find the water shut-off valve so he was still needed. It took several hours for him to arrive but once he did he was very helpful and fixed our problem in a timely manner. We had a positive experience with Hiller and would recommend them.
- Sara H.
High Overall Satisfaction. Appreciate the service on a Sunday. Good customer service.
- Chris E.
Our water heater went out at around 10pm and after a call to Hiller, David got to our home at 11:15pm. He was one of the most courteous, respectful and patient, service reps I have ever had the pleasure to deal with. The position and placement of our unit was difficult to say the least. He talked to me about everything he was doing and did a fantastic install. He explained the warranty and our options in an accessible and clear manner. He finished the job at 3:15am and was understandably exhausted by that point, yet he still managed to be incredibly professional. We will never use another plumbing, heating, and cooling service. Give him a raise and a paid day off! And consider my wife and I part of the Happy Hiller Club!
- Khris M.
Everyone is very punctual and very nice.
- Sherrie G.
We had both a plumbing check up and HVAC. No problems.
- Patty S.
The tech came to check the furnace. He had to come back since another day since it was pouring rain. He came back and he fixed the furnace.
- Pamela G.
Another very positive experience with both your phone operators and the technician that came to my house. Thank you very much.
- James A.
I had a service tech to come out for one of our annual inspections for our AC unit. He was knowledgeable and took the time to explain what he was doing and answer any questions that I had. Because I am part of the Hiller club he was able to work with me on the price of the items that I needed to have fixed (this was very helpful as I had recently been envolved in a plant closure and was unemployed).
I would also like to note that initially it was difficult for me to find time to get the service visit scheduled as the plant was shutting down. The ladies on the phone did a great job of calling me every week or so to remind me to try and schedule the visit and they were always courteous.- Donnie J.
Robert came out to fix my disposal and check other things. I could not have had better service. Took awhile to work me in, but that is understandable. It was not emergency.
Both men were extremely nice, professional and interesting to chat with during their time there.
Thank you very much.- Joanne B.
As a first time customer the team that was sent to check out my heating units and other items were very thorough. They quickly identified that I needed a new compressor for the dehumidifer that services the pool. They contacted the manufacturer and had the replacement in less than a week. I'm very satisfied with the service.
- Sharron M.
Dale is an awesome employee!! Hiller is great!
- Steve L.
Superb experience. Daniel Kelley was highly professional, courteous and anxious to be at our appointment. He wore booties, which is very important. So few show respect for a home; as being different than the outdoors. He showed a high level o fcompetence in solving the problem.
- Marsha B.
Always on time and fast service. We can always count on them to fix our problem.
- Sharon M.
Workers were very pleasant and considerate.
- Trevor W.
Excellent customer service. Quick repair. 100% satisfied.
- Michelle C.
After calling, they were out there a couple of hours later and installed the gas water heater and did a good job in a timely fashion. I was very satisfied
- Delores` S.
Daniel came to see why my commode has started stopping up every week or two. He tried the least expensive way first and said he would discount part of what I paid if I had to have the seal broken for a more extensive repair within 30 days. I appreciate the fact that he could have recommended the more expensive treatment first. That has always been one way ( besides a BBB rating) that I can know a company is reliable. If they could cheat me and don't then they have earned my loyalty for life. Besides, I love the big smiley face!
- Vivian K.
Our first experience with Hiller Plumbing was a very good one. Our Plumber Technician was courteous and very thorough. We set up a time for the following week and he came back and installed hot water circulation valve system on one of our hot water heaters. It was worked very well. He did a thorough check of all of our plumbing fixtures and made several minor adjustments, etc. A few days later, the Heating and Air Technician came and performed the same service on our home system. He too was courteous, efficient and thorough. We are very grateful that we called Hiller - the smile and the service are genuine!
- Terry M.
Service Technician was courteous and thorough. Answered all questions and conducted himself in a very professional manner.
- Mary P.
Great!
- Dixie C.
New Unit put in - Excellent Service
- Horace H.
Very good experience.We started having problems with the toilets gurgling/bubbling about 4 weeks ago, got stuff to treat the pipes, it worked for about two weeks and did it again, redid the process then it got bad enough to back up into the bathtub. Call on Thursday Jan 31, Duncan came out on Friday and spent the better part of the day (in the cold) trying to fix it, found roots in the sewer line. Could not get it all came back on Sat. and got it clear enough to flow. (hopefully it will work till we can have the line replaced.) Duncan was great, he worked hard and tirelessly until he was finished. We were very pleased with him. I hope when we have plumbing issues in the future he is the one that comes to do our work. Thanks
- Barry R.
Service was excellent. Repair man was very knowledgeable, courteous, and thorough. We would recommend Hiller to anyone!
- Donna R.
No complaints, your employee quoted one price but it turned out to be another price. Overall good experience.
- Truman S.
My heat unit check-up was scheduled yesterday. When I woke up yesterday morning, I had no heat. I called Hiller to confirm that the person sent out for the check-up would be able to repair the problem and was assured he could.
Chris Moses was the technician who arrived. He was thorough and quick in identifying the problem. Fantastic representative for Hiller.
Thanks Hiller for keeping my heat pump and water heater serviced!- Cecilia B.
We had Hiller install a new furnace in October. Last week, wevhad a problem and called Hiller. The repairman came on a timely fashion and found that the problem was electrical and that the furnace was working as expected. We had the electrical problem fixed, and now the furnace is working properly.
- John L.
I have nothing but good to say about HIller. I recommend them all the time.
- Pat M.
Everything was excellent. Bill Kennedy did an excellent job of explaining everything. He was able to get here on an urgent basis for us. We signed up for the annual service contract.
- David C.
Tech arrived on time and was very thorough and knowledgeable in regards to my plumbing tune up. Even pinpointed the source of a water leak and was able to address it.
- Brian O.
I was given an excellent explanation and information that helped me make an informed decision. I will definitely continue to use Hiller. The people are very polite and professional.
- Shelly P.
I was very pleased with my service.
- Douglas G.
Kenny Brown was a true professional. He was kind courteous and thoughtful as he entered our home and while he was here. He provided several options for us and made great recommendations for the future. I feel that Kenny was an outstanding service representative that deserves recognition for his superior service!!. Thank you for quickly recognizing our problem and fixing it. Thank you also for the recommendations/suggestions on how to improve the efficiency of our heating unit. We will be calling upon you again. I hope to see Kenny at my front door if ever the need arises. Thanks again.
- Garrett F.
Technician came out & serviced my central unit.
Was very courteous & nice- Lois B.
The service guy that came out had a great attitude, was very personable, and took care of our problem. Very good experience. Thanks
- Jeff A.
I was very pleased with the job the gentleman did. He was very quick & polite. My only complaint...I was unable to print the $25 coupon, so I had to pay full price. I'm intereseted in joining the Happy Hiller club, I need my Heat/Cool system serviced yearly. I will just have to budget for the $100 soon. Thank you for a job well done!
PS: The follow-up call was very nice...great job!
Barbara- Barbara H.
We had a good experience with Mark Welch. A very nice man and good plumber. We will request him again for his next visit.
- Nancy H.
I just wanted to say that the technician sent to my residence--Brad Brown--was outstanding. He was courteous, professional, and skilled. He arrived early; diagnosed my problem; and gave me my options. I followed his advice and, frankly, asked for him to be present when further work was completed.
Trust me, for any future work, I will be requesting him by name.- David H.
Polite, respectful, clear, concise and prompt- Those are the words to describe my experience today with Michael and Bryant. They responded quickly to my call, they evaluated the situation, and they were able to repair instead of replace my water heater. Thank you!
- Elin G.
I've already sent in a letter of praise and congratulations!
- Ken S.
Within the past 4 weeks your firm has come out twice, the first to replace a water heater and the 2nd, about a week ago, to repair a leaking pipe in the ceiling of my basement. The work was excellent, the technician extremely pleasant, and the service was on-time. I couldn't be more pleased. I've already recommended you to several of my employees at Vanderbilt.
- Jo-David F.
We called your company for a plumber and had one in an hour. We couldn't find one here in this town, but we signed up to be on the happly hiller list. Well, the tech that came out last week ( his name is Ivan) was the best person we have ever had to fix anything we needed done. He is pleasant, funny, kind, understanding and the friendlyist person we have ever met. You have a reall good man working for you. Sure hope you know that.
Joyce and Ed Regnier- Joyce R.
A recent visit from to address a plumbing problem was taken care of very quickly by a very experienced and well mannered gentleman that also took time to talk to us about the installation costs of a tankless water heater.
We'll be back!
Cheers,
Michael A. Corbett
Nashville, TN- Michael C.
My water heater has been drained and cleaned thoroughly, and the leakage of a faucet has been also fixed. I have been given detail explanation before the repair. I am very satisfied with the service I got, and am looking forward for the spring check by Hiller.
- gang c.
I had a great experience with Hiller. I had a water heater installed. I was not aware of all the products and services that was provided. The service man was very knowledgeable. In the future I will know who to call first.
- Kevin L.
I want to inform you how very please the wife and I with the plumbing work done today. Mr Willie Calhorn (I hope I spelled his correctly ) Done a great job here today, I an glad you have people like him working for you, explan things so it is easy to understand. Also made sure no mess was left behind when he departed. Thank you
- Michael S.
the service man knew the problem right away, a skunk. He checked out my unit anyway and pronounced it in good working order.
All is well- Nancy D.
The technician came on time. He checked both units and repaired one while he was here. We also joined the Happy Hiller Club. We were satisfied with the service we received. Thank you.
- Rusty B.
My experience was wonderful! The crew was prompt, courteous, informative, helpful and very professional. I am thrilled to have my water heater replaced in one day with a 10 year parts and labor guarantee. I will definitely tell my friends and co workers what a good job they did and how pleased I am, Thank you, Teresa Early
- Teresa E.
Had a great experience! Matt McClung came out to fix our furnace and did a great job. He was very polite and did great work.
- Troy L.
Had a great experience with the tech.
Very knowledgeable. Had the proper tools.
Will use again, thats why I joined the Happy Hiller Club!!- Dale T.
Hiller takes care of all A/C, heating and plumbing needs. I just had a new garbage disposal installed - they are always fast and dependable and very reasonably priced.
- George C.
The heating/cooling unit installation was completed quickly and proper. The lead guy was very nice and informative.
- Stephen H.
This is the 2nd time I have used Hiller, and you get very quick turnaround and very professional service.
- Wendy M.
My experience with Hiller was absolutely exceptional. I could not be a MORE pleased customer. ALL my neighbors will be using Hiller. Thank you for such professional service.
- Mona M.
The two guys were incredible. They were extremely efficient, very knowledgeable, and great at their jobs. They were very professional and considerate of my house. I will definitely call Hiller for all my plumbing needs.
- Michael B.
We appreciate Michel. very professional and did not try to sell us something more. That is so important....we can trust him and Hiller Plumbins. Thank you.......
- Judy O.
The two guys were wonderful!
- Sharon C.
Excellent service. Exceeded expectations. I called after hours on 12/31/12. Didn't expect anyone on duty, but was surprised. Appointment set up for holiday 1/1/13.Ray Braddom came and found the problem. Said would get part as soon as someone opened next day. He did and repaired and check everything before leaving, Suprised again with a followup call at 8:45pm. Great customer service. THANKS!
- Dan C.
The service was excellent, from the initial phone call to the service. I could not have been more pleased. It is nice to see a company concerned with doing the job right!
- Judy A.
Tommy Phillips serviced our plumbing on 1/11/13. I was very impressed with his knowledge. I am now prepared for a natural gas emergency at my house. Cut offs are clearly marked. Thanks for everything ! I will continue to give your company name to family and friends. PS I loved the refridgerator magnet ! Especially the spelling !
- SHERRI H.
Service associate was on time, provided a written estimate for repair work, and did the job quickly
- Richard R.
It is always a pleasure working with Hiller Plumbing - we have had a few instances without heat or hot water, and being a Hiller club member we were given priority service and the issues are always resolved within hours....
- Janet D.
I have been a customer of David Sain for many years and was a little concerned as to whether I would continue to receive the same excellent service with the change to Hiller. However ,I must say I am very pleased with your quick response,technician knowledge and courtesy.
- Jo C.
My service technician was so informative, prompt and efficiently took care of my service.I appreciate the quality of the technicians you hire.
- Patricia D.
My experience with Hiller plumbing was outstanding and everyone was very professional. The work was also very reasonably priced, with that being said I see no reason to call anyone else for service the honesty alone is reason enough to call this company. I will recommend Hiller plumbing to everyone I know.
Thank you Hiller your the best! :-)- Hazel H.
Fantastic experience from the time I called until my service tech left. Amazingly friendly staff, very knowledgeable and best customer service I think I've ever had. Will definitely be a regular customer and recommend them to everyone I know.
- Kelly L.
I have called Hiller plumbing twice for HVAC issues and been please both times. The staff is courteous and the technicians are professional and honest. I just signed up for the Hiller Club.
- John C.
It is so hard to put into words how great of a job your employee, Jeff Siedentop, did cleaning and repairing our kitchen drain on Saturday, January 12, 2013. He was extremely courteous, polite, was very careful to protect our flooring and cabinets by putting down tarps, rugs, etc. to ensure no big mess to be cleaned up after he finished. He actually cleaned the inside of the cabinet and the floor when he was done so I had nothing to do but sit back and enjoy the fact that finally our plumbing issue was resolved. Your company was the 3rd plumber we had at our home since December 26, 2012, tryiing to resolve our issue. Frustrated is not even close to what we felt. We signed up for your annual contract and will definitely call your company and request Jeff the next time we have work to be done. The only problem we have had is that when Jeff did our invoice on his iPad it showed that we received our copy by e-mail. We have yet to receive that, but I know sometimes e-mails just go into some "black hole". I would appreciate it if someone would send me another e-mail with the completed work order/receipt for my records. THANK YOU again so much for sending Jeff to take care of our problem.
- Cindy M.
Technician arrived right on time and was very professional
- Preston W.
Called to get our yearly plumbing check done, and while he was here the repairman was able to fix the water lines and fixtures in one of our bathrooms. We had been postponing this repair because we thought that we would have to get someone to do some tiling repair when the hole was cut to work on the bathtub lines and fixtures. Your repairman was able to give us an estimate and do the work the very same day. We were so happy to find that the work could be done without damage to our tiles, and delighted that the repairman was able to complete the work that very same day. Thank you Hiller!
- Clifford W.
Great as always.
- Mark R.
We had a clogged toilet, which is our only toilet for the house. We called it in around noon ofn Saturaday and they got a tecnhican to our house within 4 hours (which is fast for a plumber on a weekend!) Our problem was fixed within 30 minutes. Hiller gave us the service call price before the technician showed up, so there were no surprises on the bill.
- Myra F.
GREAT! Every one that we have dealt with at Hiller has been fantastic!
- Charles A.
We had an emergency and they were able to see us quickly. The technician was extremely knowledgable, answered all of our questions and the price was very fair. Will definitely use them again.
- Bill F.
They Plumber you sent was very helpful and recommmended two solutions to our leaking valve on the water heater. However the option I choose (replacing the drain valve cap and tightening the valve packing) didn't work. I now need to schedule a drain valve replacement on our water heater. for next Friday afternoon
- Jim B.
My experiene with Hiller Plumming was GREAT!!!! My Plumming Service Tech (Daniel Kelley) was GREAT!! From the moment he arrived, I knew we were in good hands. He was very knowledgable about his job and shared information with my wife and I. His estimated time of the job being completed was almost exact! Because of Daniel's professionalism, courtesy, and the job he did, we will always rely on Hiller! Thanks Daniel!!!
- Steven B.
The tech was very nice and very professional. He was quick in completing the work. I am very satisfied with everything that was done.
- James G.
Kenny Brown arrived as scheduled, was very professional and pleasant. He got to work right away, problem resolved. He also got me signed up for annual HHC.
- Pete J.
Our experience with Hiller Plumbing was wonderful and very satisfying. They were able to replace our hot water heater the same day as the service call. This was significant when a week was the earliest we had been told by others due to the type of heater that had to be replaced. Jeremy Morgan was the plumbing technician. He went above and beyond our expectations to be sure we had hot water before he left. He was as equally outstanding as the service. He was very friendly, courteous, and knowledgable about the work he was doing. We would certainly request him to be sent for any future calls and would recommend him to others.
- Kimberly K.
Tim was awesome! Had a great experience.
- Melissa S.
Very professional and prompt.
- Bill H.
Brandon is always a pleasure. I wish I had the same confidence and interaction with your heating and air techs. Perhaps Brandon could teach those techs how to convey confidence and interaction techniques to them.
- Marty K.
Mike was very professional and personable. Glad to be a member of the club.
- Holly D.
We are happy with our service.
- Rebecca G.
Both the Heat & Plumbing check ups were very professional. Both techs were courtious & pleasant.
- Ron G.
The technician was on time and was courteous. He inspected both units and made a slight repair while he was here. We were pleased with the service we received. Thank you.
- Rusty B.
The young man that came and performed our service test was polite and considerate for our home, he also did not mind listening to my Dad (Taylor) show him pictures of his time in the Marines during WW2 and his wife who had just passed away less than two weeks when you guys came to perform the service check. This speaks volumes of your company, as many folks are paid on commission and just don't take the time to communicate with people in general. Personally, I doubt the young man recognized the fact that his customer, my Dad, was 91 years old and he was actually talking to a REAL AMERICAN Hero. He had attacked and survived three of the worst recorded combat landings for the Marines, Guadalcanal, Iwo Jima and Guam. But the young man never made my Dad feel like he wasn't paying attention and that's what mattered to me as his Son. Thank you for watching after and caring for my Dad's needs as well as my Step-Mom all these years.
- Taylor C.
Had someone come out to unclog sink in bathroom. It is better.
- Stephanie B.
The installers were excellent. I was kept informed and the work to be done was explained clearly.
- Steve B.
It was not plumbing, but heating we called for. Thanks, the experience was excellent and we called Hiller as we felt your ads on TV, channel 2, reflected truth in advertising and we could count on you. We signed up for the club. We did ask, and found by the mail, that this did not happen: please correct the spelling of my husband's name. It is not Fredrick. It is Fredric, and he is a Jr. Please make that difference also as we have asked his father, Fredric Sr., to consider switching to your company when his contract runs out with Lee. I think he would also benefit from the Club so that his whole house would be checked.
In our case, the propane man found that the injector was split and that was confirmed by the employee who came out and had it repaired and the heat on in no time. Thanks again! We will be able to recommend Hiller to everyone. -- Lorene Lambert- Fredric L.
Perfect! We appreciate the quick response!
- Jeremy D.
I have had very positive experiences with Hiller. Your service techs are efficient, polite, cooperative and knowledgeable.
- Judi S.
I had a plumbing inspection on 1/7/13 and would like to mention how great the service was. Mike was exceptionally professional and went above and beyond on everything. He also did a great job with the water heater replacement. HVAC inspection was great too. Very professional. I highly recommend the service you guys provide based on your last visit.
Thanks again,
-Jeff- Jeff S.
Customer service was good!
- Kenny C.
The technician was knowledgable and gave me several options in an effort to save me money.
- Tide R.
I just wanted to let you know that Bill Kennedy did a great job at our house finding the problem with our tankless water heater and fixing the problems. Even the ones we didn't even realize we had. He worked 2 very cold days/evenings to make sure we were taken care of! We really do appreciate that and everything you have done for us over the years!!!
- Lori L.
I'm a little late writing my thank you note to Hiller Plumbing. Several months back, a young man from Hiller Plumbing worked on my kitchen sink facet. Next day, the facet continue it's old ways, so I called Hiller Plumbing and told the Lady answering phone that my facet was not fixed right. That same day, two Men from Hiller Plumbing arrived at my house. Not only took care of my facet, they also adjusted my pipes underneath the sink where a leak was dripping. These two men know their plumbing and both were super nice people.
I paid no extra charge and I am a happy customer.
Thank you Hiller Plumbing. Hopefully, I won't need a plumber anytime soon, but if I do, I will definitely call Hiller Plumbing.- Gene P.
Was impressed with the thoroughness.
- Helen D.
Hiller was very professional and helpful. I am very thankful that I called and am now connected to the service.
- Emily M.
I am very pleased with the service I have received with Hiller Plumbing for all of our plumbing and HVAC needs in the past. Hiller has the best service team around. I am glad I found your company, I know I can trust the entire team for the best service, honesty and integraty means alot. Thank you for all you do. I reccomend Hiller to everyone I know.
- Calley F.
It was great. On time, called when on way, services team was very nice.
- Samantha T.
Well we had plumbing problems so we had seen your advertisement on tv so we thought we would give you a try and we did and we was very please with your service and a super nice technician Duncan Anderson. Thanks
- Laurette B.
Extremely pleased. Technician was prompt, kind, and courteous. Prices were reasonable. Will use Hiller for next plumbing needs...
- Reid G.
I've used Hiller many times over the years, from simple maintenance and trouble shooting, to large installations and upgrades. I trust the knowledge of the people I work with, and the professionalism speaks for itself. It may cost a little bit more than the competition, but the peace of mind is worth every penny.
- Scott K.
The relief valve on my gas water heater was leaking. Hiller had someone out the next day to check it out. Daniel, the tech suggested that I keep a watch on it for a few days. A week later the valve opened again. I called today and a tech is scheduled to come out the 22nd. Thanks for the fast response.
- Michael M.
Every since we came to Hiller from an other local company our actual problems have seemed to gone away. That is not to say that we do not still have any problems from time to time our units have past there expiration date too many years ago. It is the extra, additional, and having to come back to fix what they suposably just fixed I am referencing to. I would HIGHLY RECCOMEND THEM TO ANYONE!
- Gregory L.
The representative on the phone was very nice and able to schedule me for a service call that evening. I received a call they were on the way and he was here in probably less than 15 minutes. He checked everything he could but the brown water problem was probably due to Metro Water as nothing was wrong on my side. He was also very nice.
Metro Water came late that night and confirmed there had been a recent problem in the area (when I called them they didn't know anything about a problem).- Wendy W.
Technicians were courteous and knowledgeable. They did a great job addressing our concerns
- Ranee T.
Excellent, prompt service. Refined employees with proper uniforms and business cards. Very professional.
Everybody is knowledgeable and knows their business.
Keep up the good work.- Leigh P.
I am SO Glad Hiller finally services this area! Your staff has been very helpful and knowledgeable. We came home from vacation to find our heat was out and the unit not running. It was after hours on a Friday! I know that if I had used a local company, I would have to wait until Monday to get anyone out here.
Broc came out and got my heat up running again. He even came back Saturday morning to find out the exact problem since it was too dark Friday night to do any detective work! We have heat again! We will have to wait until Monday to get the replacement part, but at least we are able to stay warm while we wait. Way to go Broc!- Jeanine S.
They came got to work assesed the problem told me what it was got permission to fix it and took care of our problem. Great Work
- Joyce R.
I was pleased with the heater tune-up provided by the Hiller employee.
- Linda N.
Bill Kennedy was my technician and I was very impressed with his service. He was very knowledgeable and answered my multiple questions. If I need plumbing help in the future, I plan on calling Hiller and requesting Bill to take care of me. Thanks again. A++
- John D.
Overall great experience. Pricing was good. Sales and service guys were friendly, efficient and professional. Enjoying our new HVAC.
- Judy R.
Jonathon & Derby were my technicians and they did a superb job! Very friendly, nice, considerate, helpful and kind. They did a great job and should be commended.
Thank you- Rick A.
The service I received was great and very professional.
- James M.
The plumber, Nick, was fantastic. Not only knowledgable, but so friendly. I had to get a replacement part for my faucet from Delta because it was under warranty - when I called Hiller back to have them come install the part, I was sorry to hear that Nick is gone!
- Melissa G.
Was fine they replaced our pressure tank very quickly
- robert l.
Very fast service at a reasonable price. Didn't try to sell me something I did't need. Hiller will be my first call for HVAC and plumbing service.
- Peter O.
The technician arrived on time, diagnosed and fixed the problem very quickly.......price was fair
- Michael H.
Could not have had a better experience. Worked in customer service job for many years and was very impressed with the greeting when I called the office for appointment. Again, very impressed with Kenny Brown when he arrived at our home.
- Gene M.
Very positive experience. Broc Hawkins was our technician, and he was great.
- Jerry S.
We're had a great experience with Hiller Plumbing. During the holidays, our injector pump started acting up and creating a sewage backup. Hiller Plumbing promptly came to the rescue. Even though we called at (((10:30 pm))), a technician was sent out within the hour and fixed the problem. Th technician who arrived was courteous and professional. We highly recommend Hiller Plumbing and will certainly be using your service again in the future. You guys are the best!
Sincerely- Jace & Dorothy Seavers- Jace S.
In August my air conditioning went out and I contacted your company. One of your technicians promptly came out-diagnosed the problem-fixed it and set me up with a service plan. He was very helpful and professional. I will be using Hiller for all my plumbing, heating and cooling needs.
- Greg C.
When I had my cooling system serviced, the repair person was extremely nice and professional. He took his time in inspecting and servicing our system. I would recommend Hiller to everyone.
- Sharon C.
Hiller was quick, thorough and honest. I would recommend them to others. I was satisfied with their work.
- Christopher T.
Our thermostat died Thanksgiving Day. I called Friday, the next day, and a repairman came out that afternoon. He diagnosed the problem and replaced our thermostat. He was concerned about our airflow and even checked all our filters - including the aprilaire one that is under the house. He made sure that our heating system was working correctly! He did an excellent job! We even "joined" the Hiller club that day!
- Susan S.
I had 2 visits from Hiller plumbing and on both occasions the technicians were very knowledgeable and courteous.
- Sahil P.
Jason Sumrell (not sure of last name spelling) came to the house on the evening of 26 DEC to address an electrical issue. He was very friendly and was the consummate professional while successfully fixing the problem. We are extremely pleased with the service.
- Steve S.
Outstanding - called ahead (early), did a thorough review of the problem, offered a reasonable quote, fixed the problem on the spot and offered suggestions on additional work to consider in the future. Will definitely call again.
- Christopher C.
Our technician was punctual and used boot protectors, as has always been our experience with Hiller. He took a good deal of time inspecting both of our air/heating units and gave us a checklist of things he looked at. Everything checked out on our fall inspection which adds to the happy experience.
- Jamison H.
As usual, my experience with Hiller is great/100%. Your technicians are alway most polite. They explain my problem to me and work is always done in a professional manner.
- Clifford P.
Very punctual and explained the process well.
- Meridith L.
I have the best experience with Hiller Plumbing. Thank you for doing a great job everytime.
- Jennifer L.
Everyone has always been exceptionally friendly, knowledgable and professional.
- Jennifer L.
I was very pleased with John Hatfield when he came out and diagnosed my heating thermostat problem. He fixed it immediately and it has been working great ever since.
- Christine D.
The repairmen were respectful and knowledgable answering all my questions.
- Craig D.
Excellent. Seemed very knowledgeable about plumbing, fixtures; solved problem in about 1 hr. Professional, courteous and clean. Very, very, happy with service.
- Ruth J.
Great service!
- Kendra B.
He came even earlier than promised, was very efficient and solved my problem with ease.
- Jan S.
We were working with our Home Owners Insurance Company and Her's and His Pluming. Our hot water heater l lady I spoke with said she would have a went out on 12/17/12 and when I called Hiller, we were without hot water for FIVE days. The wonderful lady I spoke with told me she would have a technician at my home within an hour and that he would look at the problem, give us an estimate and make the repairs on the same day.Most importantly he would wave the service charge because of the problems. One hour later a tec. by the name of Jeremy was at my home. He was very Professional looking, Very Courteous and most of all Very Knowledgeable. He looked at our water heater and informed us that it was not only unsafe to use because of the tank leaking, it also needed work to be done on the gas control valve. We ended up having to call the manufacturer and get a replacement number to get a new water heater. Jeremy helped us by talking to the factory rep and explaining the problem and when he was finished we had what we needed to get some hot water. Jeremy did all he could do and more !! I ended up Going to Lowes and exchanging the old heater for a new one. On 12 /21/12 I installed the hot water heater myself , and buy 7 PM we had hot water again. I FIRED the Insurance company and also FIRED Hers and His Pluming. Jeremy is exactly what I would expect of a First Class Company. He did everything he possibly could to help us. I only wish he could have done the work on our water heater but this was a warranty situation. In the future I will call Hiller to do anything in my home and I will be sure and tell all of the people that I know of how Wonderful Hiller is.Thank you so much for all your help in this matter.
Larry Fultz MERRY CHRISTMAS
Maryville Tn.- Larry F.
We had an excellent experience. The main sewer line plugged up just before a number of people was coming in for the holidays. We first called a local plumbing company and got their answering service who said they would have someone get back to us. After waiting a few hours with no return call we decided to call Hiller. We were told that someone would be here between three and four PM. A short time later a gentleman called and said he would be here within an hour. In exactly an hour the truck was in front of my house. The gentleman's name was Patrick. He presented himself as a professional, very clean and neat. After I explained the problem he went under the house and came back a short time later and told me what he had found and what he would have to do to correct the problem. He took care of the problem in about one hour total. He also cleared out a very unpleasant mess that had overflowed under the house which I did not expect him to do. When Patrick completed the job and told me what the bill was I was very happy because I was expecting a much larger bill. I will certainly use Hiller when ever I need the services of a plumber.
- Earl S.
Wonderful people who do an excellent job.
- William S.
Very friendly service folks. Any problems that were found were explained extremely well. Having retired from the advertising business I am really impressed with the way Hiller takes care of their customers. We expect to have your folks check on all systems on a yearly basis.
- Ron K.
I had a new water heater and a whole house water filter installed. The service men were courteous and professional. I did have to have a follow-up but again I am thoroughly satisfied with my service. AND, the water tastes and feels great! Thank You!
- Donna D.
I will happily tell any one that Hiller service is the best!!
- Pamela S.
The technicians were on time; however, I was not. They were very gracious. They were friendly, courteous, and explained what needed to be done. They were neat and even vacuumed.
But most impressively, I received a call from my neighbor asking me to help light her gas water heater. Because I was in the same room where the technicians were working, they heard me say that I wasn't sure how, but would try. Daniel offered to go light it for them and did so- Brenda B.
The technician who helped with our leaky sink went over and beyond - spent more time than expected and was very professional.
- Layne P.
All work done with good explanation. Had call back on one item.
- Michael M.
Very pleased with the service. It is good to know my heating unit is working properly.
- Linda T.
Very nice and tried to find the problem.
- Melissa W.
Absolutely flawless. Customer service like this does not exist today. I heard great reviews, called and spoke to a very friendly and accommodating operator, and scheduled an appointment for the following day. ON TIME, two extremely knowledgeable and friendly professionals arrived, diagnosed and repaired my issue in literally 15 minutes, and the price was so incredibly reasonable I just could not believe it. Seriously, this experience turned my day around and the stress from my broken dishwasher/disposal was instantly relieved. Thank you Hiller Plumbing.
- Chris P.
I needed an estimate for installation of a water filtration system, which I received on Dec. 15. Mo (PH) and a younger technician were very respectful and kind to me and my husband and were able to give us an estimate and schedule a follow up appointment in very short order. I really appreciate the positive attitudes of your employees, what a difference it makes to work with people who appear to enjoy their job and employer.
- karen f.
During my Dec. 4, 2012 plumbing "check up" the technician discovered I needed a hot water expansion tank installed to prevent further leaking of my hot water tank. I was unfamiliar with the HWET and its purpose, but the technician was patient, respectful and informative. The end result was good business for Hiller and helped me to avoid additional leaking to my hot water tank.
- karen f.
liz and my experience with hiller was good. we had to have someone come out two different times to diagnose the problem. but mike, got it the second time. he was very friendly and very helpful. i would definitley refer hiller to friends.
happy holidays-
blair daly and liz birmingham- blair d.
Our experience with HPHC has been pleasant. All technicians have been thorough and helpful.
- Marc S.
The gentleman was very friendly and very informative, giving us a variety of options and explaining the pros and cons of each. We would definitely recommend you guys and call you again in the future.
- Shaila B.
We have been very satisfied thus far with the Service.
- Dave G.
I was very pleased with my service tech. Mario. He was very through and informative, polite and he also had on his little red shoe covers.
- Margaret M.
Had no problem. Tech seemed to be knowlegeable about the system.
- John O.
Bill Kennedy (I think that's his name) was awesome. Very nice and helpful guy who quickly attended to our drain issue. He also patiently answered all of our plumbing questions and seemed very equipped and intent on making sure we were as informed as possible about our plumbing system. Thanks Bill!
- brian b.
Great job and very thorough.
- Jimmy B.
The Service was great and so was the tech, Michael Keagy! The tech arrived on time and was excellent at listening to what I was telling him and also gave feedback. Michael explained what repair I could have, rebuilding or replacement, and explained the pros and cons of each. His work was excellent! He actually treated me like a very valuable customer. He explained the Hiller Club program and conviced me it is a good deal. He can return here anytime I need plumbing work done!
- Hudson C.
It was great - thanks!
- Kacie M.
Technician was early and that was great. He unclogged the tub drain without a problem and was helpful and respectful in answering my questions.
- John B.
It was a great experience with your worker. He was very helpful and experienced. We were completely satisfied.
- Bob S.
Good customer interaction from making the appointment through the servicing of the water heater.
- Lance W.
My heating system check, part of your Happy Hiller Club, was done on time, the serviceman was very polite, and I was glad everything checked out fine.
- Anita O.
Chuck Ramer checked out the heating and air at my new townhouse. He was courtous and on time. Great personality. He gave me all of the information that I needed.
- Stacey P.
Your guys have been nothing but professional whenever they have had to come out to my house....I have had y'all out 3 different times and have been thoroughly satisfied each and every time....if I had a question, the gentlemen didn't hesitate to answer my question and didn't act like I was stupid for asking the question....I will continue to tell anyone who asks that Hiller is one of the best companies that they could call if they have an issue.....thank you so much for your help and understanding.
- Paulita S.
I joined the Happy Hiller Club over the phone in the afternoon and they sent two technicians to the house the following day. The HVAC tech did a very thorough inspection and corrected a problem I had with my heat pump. The Hiller plumber could not complete installation of a new dishwasher because a part was missing, I got the part from Lowes and he returned the next day and completed the work at no additional charge. Both techs were professional, courteous, and clean. I'm very happy to be a member of "the club"!
- Michael R.
Technician showed up right on time. Was very courteous and professional. AC unit has worked real well since he serviced it when needing my house to be cool or warm depending on recent weather changes. I would do business with you again and recommend you to others.
- Preston W.
I contacted you via internet on Monday December 10th at around 6:40 a.m. By 7:00 a.m. one of your associates contacted me to discuss my service issue. WOW, that was quick! She was very pleasant and informed me of all your policies and attempted to get a service vehicle over as soon as she could. Fortunate for me I was able to restart my water heater. I contacted you via phone and again was met by a pleasant associate who I explained my situation had been resolved. Thank you Mr.Falls, keep us in mind if you need further assistance. That was her message to me. I want you to know your associates were wonderful and for someone like me who travels almost daily, service is not typically job 1. It was refreshing to know you have employees who not only care about the company but about the customer. Thank you, and have a great holiday.
- Jim F.
Great and very friendly. Will definitely be using them for all my plumbing and heating/cooling needs!
- Sharon C.
The plumber that serviced my furnace this morning was very through and explained all the needed services; as well as all available from your company. Give him a raise!! Merry Christmas!
- Wanda J. C.
We were pleased with the work we had done on 11/12/12.
- Nelda L.
I had to call Hiller for a major plumbing emergency very late at night. The Hiller associate came in a timely manner and took care of the problem even though it was the middle of the night.
- Jane M.
We felt a lot of confidence in that we were getting expert service. We had a tankless water heater put in wrong by a general contractor. We are glad Hiller Plumbing was able to get things right.
- David T.
Nov.25th one of my heaters was not working and I called for a technician to come. He checked the heating system more thoroughly than anyone had done previously. He explained to me what the problems were and what were the options for correcting it. A few days later he returned and made the repairs. I was very satisfied and then suggested that my neighbor also use the same technician at Hiller to do their maintenance.
- Diana S.
Very good very professional - thanks, good job.
- Richard B.
Brad was very professional, polite, full of knowledge and tips to help have better and cleaner air flow. He worked in a very good time limit. From the staff on the phone to the technical employees, everyone was very nice and helpful. I've been a Hiller customer for a while and for all of the reasons I have stated is why I keep coming back if I have a problem. Thanks!
- Darlene C.
Jimmy,
Billy and the other service technician arrived on time after a courtesy call. They replaced a gas water heater, not without running into problems. They corrected all existing problems and successfully finished the project. They kept us informed along the way. Your employees were professional, personable/friendly, knowledgeable, and respectful. Thanks for a satisfying experience.- Don A.
The young man who came out to do my fall inspection was prompt, courteous and informed. He took care of things promptly. I'm really glad I've switched to Hiller.
- Vivian S.
An excellent experience will definately recommend!!
- Tony D.
Excellent !
- Roy E.
You guys are excellent. I have recommended every one that I know that is talking about A\C needs or heating or plumbing. I have used you 3 or 4 times in the last few years. Your service techs are great and the job is always done in a fast and professional manner. I will never go anywhere else for the services that you provide. Thank you very much!
- Joshua M.
Excellent!
- Elin M.
Mr. Hiller, Thank you for having wonderful service oriented people in your business. Last night, Mr. Ivan Warner came to a service call at our house, and my husband and I both were impressed with his knowledge of the company, as well as his knowledge about our plumbing problem. He offered several ideas of what we may need. He was such a wonderful service person, that this morning, my husband wondered if it was really you, doing an undercover boss thing! Thank you again for your reliability and always helping us!
Thanks,
Trudi Killion- Trudi K.
Excellent.
- Marilyn T.
There was a little bit of confusion on scheduling a second visit, but overall I was very pleased with your service.
- george s.
Hiller responded to a middle of the night emergency and solved the problem. I was so grateful that Hiller could come that night.
- Jane M.
I have had an AC tuneup twice with another highly reputable company in the Knoxville area, in fact, they are the only company I would let work on my home and rental condos, but your technician did a much more thorough job than was ever done in the past. Great job, great employees, great follow up with the phone call and letter.
- David G.
I was very pleased with the service that Kris Wright provided. He was professional and courteous, and also educated me on what I needed. He explained what the builder did not include on my air conditioning unit, and I felt comfortable with the service performed after he left.
- Victoria S.
We had a major plumbing job done last year by Hiller, and we thought the guys did a wonderful job. They arrived exactly when they promised and the job was done quickly. The men who did our work were so very nice.
We recently had trouble with our heat pump and again called Hiller. The repairman responded quickly and had us fixed up in a very short while. And again the repairman was super nice!- Clifford W.
Lee was a great tech.. He was on time, neat and all round nice guy. A good positive employee for Hiller.
- Gary G.
James did a great job diagnosing and fixing our heating problem at minimal cost to us. He clearly explained the problem and the possible solution(s) to it. Very nice and courteous technician. Thank you James! :-)
- Ed A.
Heat Pump check up and serviced by a good technician. Always professional and helpful.
- Brendan C.
I had a plumbing repair and what turned out to be a furnace repair on the same day. It was a costly day, I knew I was going to need the new toilet, but was surprised how quickly that was done. I thought I was just getting the gas furnace check and found out the heating element had rusted spots so it had to be replaced.
I appreciate that Hiller always explains to me what is wrong if anything and how to take care of our home. Example, closing the vents, how to turn the water off etc.- Terry B.
Service was excellent and will continue to use. Worked us in on a busy day and got our leak fixed.
- Drew B.
The plumber is outstanding and a great agent for Hiller. I was completely satisfied with the service provided.
- Thomas B.
My technician was excellent! Very professional, clean work area and did a great job up-selling for you company. Will definitely use Hiller again.
- Judy S.
I want to give thanks to Mr. Bill Burns for the great service in our contract agreement and never doubting his promises of a company that gives it all and the highest standards I ever received.
Also, please let Mr. Jimmy Hiller know that I am well pleased of the installation performed by Tony Harter and his helper Andre Rucker. They went above and beyond the highest standards in my opinion. Not only did they do an excellent job, but showed and explained the entire installation process and instructed how the thermostat works. I could not have ask for a better qualified technicians improving my home heating system.- Barbara M.
Serviceman was very knowledgable and efficient. Would use again and refer your company to friends and family.
- Genia F.
I highly recommend Hiller Plumbing. They serviced our hot water heater quickly. They were kind and courteous.
- Connie A.
The tech's that checked our plumbing and heating did a great job and were very polite and answered all of our questions. It was nice to have two fine young men help us. Thanks!!!
- MARY D.
Kenneth was out on Monday Feb 19 (he arrived an hour before the scheduled appt, many thanks) for the annual plumbing call. Installed a overflow tank, drained the water heater and inspected the plumbing. My wife mentioned that she hears water flowing/running through the night at intervals. Kenneth inspected and ran diagnostic and could not find the problem. Over the course of the week, the problem continued.
I made another service call and again Kenneth and Gary arrived, this time 3 hours before the scheduled time. Both time Hiller called and made sure this was not an inconvenience. WOW! Kenneth installed a flapper on the toilet tank and then to top it off replaced the toilet seat that I had just bought, then did not charge me for the service call or the flapper, Like the commercial says if it isn't done right they will make it so. Impressive job Hiller!! Thanks Kenneth and Gary.- Fred Y.
The service was great. The man was very nice - he did a good job. He got my drain working.
- Shelly A.
Follow up service call went well. We had expected some major problem with the reversing valve on the air conditioner but with some adjustment to the level of coolant we had a good conclusion.
- David N.
Our experience was very good. The technician seemed very knowledgeable and explained everything he did to service our furnace.
- Pat U.
Duncan was very efficient and professional. Everything went well.
- Jetta K.
Good experience.
- Nicholas P.
A few weeks ago we had some plumbing issues at our office. Your service techs arrived promptly and corrected our issues in short order. We were pleased with the service and have not had any recurring issues to date.
- Terry Y.
On time - called before to announce upcoming arrival - Lee Watson the Technician was very courteous and professional. Will use Hiller again.
- Henry J.
I am very happy with the service I received. Jason was very professional and fixed my heating unit after explaining all of my options. I called about 9am and by1:30pm we had heat! And all on a Sunday morning! Great service!!!
- Jeanette F.
First call opened drain, rebuilt tub fixture, repaired sink faucet. Second call sold and installed new tankless hot water heater. Discovered ductwork under house was torn up apparently by opossums. Currently awaiting installation of new duct work.
- Richard B.
I am a Hiller club member and have been very happy with the annual inspections as well as the additional service and repairs you have performed. Your employees are friendly, courteous and professional.
- Gregg H.
Have had 2 visits from technicians in the last 2 weeks and both have been very professional, explained what the issues were and made sure to clean their work areas.
- Dan G.
I called Hiller the first time due to a sewer backup in my bathroom. The men arrived when they said that they would and were very professional and I was impressed that they put on "booties" before they walked on my carpet and if they had to go back to the truck, they took the trouble to put on the booties and spread rugs and cover where they were working. They had to re-set one toilet and checked for other leaks. Everything seemed to be working ok, however the next day we noticed water on the floor of the closet next to the compartment where the water heater is installed. They got another water heater and installed it. They did a neat job of the installation, The plumber suggested that I might have a septic tank problem (as it turned out, I did). The copper pipe installation for the water heater was neat and a professional job.
- Homer C.
Technicians on all 3 visits very courteous and professional will recommend to others thanks job well done.
- Tim F.
All went well.
- Homer H.
No plumbing work done yet, but had our fall HVAC maintenance done recently. The technician was prompt and efficient. We also really appreciate that NO HARD SELL was used. We have changed HVAC service providers over this issue. Will recommend Hiller to friends who are considering.
- Fred F.
Technician was prompt and courteous. Handled our problem in a timely manner.
- Diane P.
We had a good experience with Hiller for the second time when your company (Jeremy, I believe, specifically) fixed a sizable leak in the crawl space under our house.
- Julie C.
Had first routine maintenance on heat pump. Pleasant, knowledgeable technician.
- Judith B.
The tech that came to my house was very professional. He tried to help with my problem and when it couldn't be fixed, he offered solutions. He quoted prices and offered ways the company could save me money. I appreciated the help he was able to offer.
- Stephanie S.
There was a mix-up on scheduling on your part. Both plumbing and HVAC technicians were very thorough and very competent.
- Thomas B.
Annual heating system checkup. Excellent service, very conscientious service technician.
- Robert H.
We purchased the $99 three service package. The air conditioning was done this summer. Everything went fine and the technician was friendly.
- Jodie S.
I was in need and way over my head, the responding plumber was prompt, professional, caring, and educational.
- Robert S.
From the moment I called your company until Billy walked out of my house, the experience was very enjoyable. Your staff was very friendly and helpful. i am VERY pleased with the service my family received and I will forever be grateful that we don't have to be cold tonight. Thanks!
- Lyn C.
James Waller did a great job checking our furnace and replacing a part that had worn out. He also installed a new thermostat in our bonus room. James is very skilled at his job.
- Steven M.
Everything was great. The serviceman and the service was very good.
- Melissa B.
We had great service from Steve and Ducan fixing our leaking sink on November 13, 2012 and Steve's previous sewer services in May 2012. Thanks again for prompt on-time services.
- Sandra M.
I just want to send a thank you note. Thank you for hiring quality individuals. Yesterday, one of your service techs, Brent (#7517), came out to look at my air unit. It is an old unit and he was able to get the heat working. However, he showed me some potential hazards (health and safety) due to the age of the unit. This included holes in the heat exchange. He was professional, friendly, and it really seemed like he cared about the health and safety of my family. Today, I met Bridgett Anderson. She was, by far, the best sales person I have ever encountered. Bridget obviously loves what she does. She Really impressed me with her knowledge and ability to explain everything. She treated me with respect and did not treat me like just another sale. I do not like the idea of spending so much money, but the buying experience was the least painful. I wish every sales/service experience I have for the rest of my life could be this good. I don't have my new unit yet but am already a happy Hiller customer. Thank you.
- Tony K.
I had just recently purchased my first home and was advised to get the home warranty which the seller would pay for. As the weather became colder, I noticed my house was not heating up properly. I called the warranty company and they sent out two individuals to fix the problem. One of these individuals boasted 25 years of experience in this industry. After having these individuals come out for several hours on each of 3 separate days (they also had to bring out a tech support individual from the manufacturer of the unit), my heat was "allegedly" fixed. However, when the weather dropped down again it became evident that the problem was not fixed as the house was not warming up. Upon the advice of others, I made a service request with Hiller Plumbing. They were able to send someone out the very same day at a time that was very convenient for me. This individual was very friendly and knowledgeable about my heating system. He took the time to give me a better understanding of how the system worked. He was quickly able to identify the 2 problems that my system was having. The system now works great. I know I never could have found a better individual to fix my heating system or a better company to work with. Thank you Hiller!
- Matthew V.
Kenny Brown came to my house about a year ago and sold me this heating and AC unit. He has great customer skills. He did a great job back then and he did a great job today. Bill Barry was with him today and he did an excellent job as well.
Thanks for the professionalism and the great customer service.- Ben S.
Very satisfied with the service and knowledge repair men.
- Rebecca S.
I purchased the $99.00 special for 3-time yearly checkup. Johnathan was very thorough and discovered the capacitor was in bad shape. He installed new capacitor. I was pleased with this professionalism throughout the visit.
- Ken B.
Polite, on time and very courteous. I don't have anything negative to say about our recent experience with Hiller.
- Rusty B.
Did good job. Friendly and polite personnel.
- Robert M.
I was very impressed with the technician that came (I forgot his name). He was very professional and explained things in a way that I could understand. He made me feel like I was his only customer for the day. If all of Hiller's technicians are this great and if the service is always so prompt I will be a Hiller customer for life.
- Linda H.
My heat was not working. I am a Hiller member so I was scheduled for tuneup. Service man came early, which was lucky because he needed to get a part - he ran to Nashville to get part before place closed for the day, and I had heat that night before the temps fell to freezing. I am very pleased with service.
- Debra Z.
Our 2 visits from Lance were perfect. He is a valuable employee. That is why we asked for him for our 2nd job.
- Al C.
Service was on time and was fine.
- Michael W.
I was so impressed with the professionalism and friendliness of your staff. Thanks.
- Laurie W.
Great service.
- Derise W.
It was great. Always knowledgeable and polite. They clean up after themselves.
- Ed & Hilda K.
Very polite and professional. Did good work.
- Moriah R.
The service of our heating system was very good, the worker did an excellent job and knew what he was doing. I also had him install a programable thermostat. He did an excellent job. I hope to have him back in the spring to do the inspect and maintain the air. Wish the plumbing experience would have been as good.
- Louis M.
First really cool days of fall and the furnace would not come on. Scheduled an appointment. Received a call to let us know he was running late by about 30 minutes. Very nice to receive the call. When the serviceman arrived, he did a thorough step by step inspection starting inside and then outside. Problem found - a wire that had come loose from a lug. We bought the inspection/maintenance package.
- Charles W.
Technician was great. Arrived when he said he would. He was very friendly, explained several repair options for our units and explained each option in detail. I ended up also purchasing new thermostats that day from him, which I did not discuss prior to his visit. He ran offsite to get the thermostats as they were not stocked in his van and returned and installed. Very professional.
- Brett M.
I called at 7:30am as my furnace was blowing just cold air, they managed to squeeze us in and the tech was here by 12:30pm The tech's that came out were wonderful, polite, courteous and explained everything to me in detail. The system failed again at midnight and the tech was here 30 minutes later and fixed what turned out to be the flame sensor at not additional cost, that means a lot that they stood by what they had done earlier in the day, several companies will charge you to just head that way after hours. I am very happy with Hiller and will recommend you to others. Thanks for a great job and for really being honest, that's a great thing in this day and age to know that you can trust them to not over charge or "fix" things that don't need it.
- Debra J.
After 2 attempts on my own to fix constant leak from toilet tank in bathroom upstairs I had Hiller come out and they fixed it rather quickly and gave me some good 'education' :) THANK YOU ! GREAT SERVICE I APPRECIATE IT !
- Ken B.
Courteous good service.
- Robert D.
I would like to first commend your Rep. Bob Rhodes on the most excellent customer service! He is knowledgeable, friendly, and really cares about his customers! He is probably your best asset!
Overall, I was impressed with your company. Again, I cannot say enough good things about Bob Rhodes and I hope you share my comments with him.
Your afterhours staff and response time is impressive and I would recommend you to anyone.- Stan H.
Just had a new heating and air system installed along with a tankless hot water system. Wanted to let you know how happy we are with the equipment and even more so with the employees that did the work. These quality systems are expensive and we are completely satisfied that we chose your company to help us make this investment.
- Greg G.
The guy you sent was great! He was efficient and very patient to answer my questions and explain things to me.
- Kathy L.
On time, professional experience.
- Rhonda S.
Sherman from Hiller PC came out and made our day! He came to our home and promptly repaired our two heat pumps! We had orginally been assigned another company by our home warranty provider. The other company had been trying to repair the units for 4 months.
Sherman came out and got BOTH units working in a few hours. He was extremely professional and honest about what had been done wrong by the previous contractor. He had no problem speaking to the warranty company, and communicating with them so that we would be paid for the damage that had been done by the OTHER contractor.
I will call ONLY Hiller from now on for the service to our plumbing and heating systems! THANK YOU, THANK YOU, THANK YOU!!!!!- Sharol H.
Great experience. We had a technician come out to work on our bathroom faucet and he did a great job. Clean and professional.
- Ned H.
Very satisfied with the service!!!
- Titus C.
Had two HVAC units checked. Good experience.
- Lyle T.
Rapid response, excellent service.
- C. Todd B.
Excellent. Always great service, clean technicians, and good follow up.
- Jenny S.
I was very pleased with John Hatfield. He figured out the problem very quickly and fixed it so that everything worked great with my thermostat and heat pump.
- Christine D.
Great friendly service!
- Marilyn B.
Our technician was very thoroughly listen to our needs. He brought to our attention potential issues with our unit offered solutions and the impacts down the road. Very knowledgeable and we were pleased!
- Jessica S.
Technician Danny checked out heating unit Oct. 15, replaced several significant parts, explained what he was doing before I okayed it (pricey at $522), and I joined Happy Hiller Club as a result of his work and personable character.
- Donald H.
Dd a great job on the garbage disposal, helped me not to break it again.
- Joseph V.
Excellent experience! Technician was on time and performed the work quickly. He explained everything to me and showed me what was done.
- Leanne S.
The guys were great. Brandon and Kyle took care of the plumbing and Colt dealt with the heat and air. Colt replaced a part in the furnace. Kyle was prepared to fix the leaky faucet in the master bath but when he advised me that the price was going to be 198.00, I opted not to. You have a great bunch of employees and I will continue to use Hiller. Again, great job by the guys today.
- Jeff J.
All was good.
- Amy Z.
I first had sevices to unclog a pipe on a Sunday evening and after conversing with the rep I then had him come back the following week to install a new toilet---the service was absolutely wonderful. Never did I feel pressured to do anything more then what my initial call was for--when he returned to install the toilet this again went wonderful--after discussing other items Hiller offers I am certainly going to be having the other 2 toilets in my home replaced and looking into a water filtering system.
- Jill R.
We were very pleased with the HVAC inspection. After it was completed, we asked when the plumbing inspection would be done. The representative said he would have the company get in touch with me about that. Thanks!
- Laverne B.
Our furnace started blowing cold air during the day on Tuesday, 11/6. She called Hiller and was told that a serviceman should be there sometime in the evening. We were called before 8:00 p.m to say that he was on his way. Sherman Creek, your serviceman got the system back up and running within minutes. He said with what he did, that he didn't have to replace any parts, however that it may or may not happen again. He thought the control board might have to be replaced. Yesterday evening, the system started blowing cold air again. We called this morning and Sherman was dispatched again. After looking into it, he determined that the high limit switch needed to be replaced as opposed to the control board, which is a lower cost to us (and very much appreciated). We found Sherman to be polite and professional and will not hesitate to recommend your company to others. Thank you for responding so promptly to our needs.
- Tom P.
I contacted your Sparta office about a heating issue at my home. An appointment was scheduled. Ronnie Brock, the service person, was highly professional. Solved my problem with my heating unit - it is working great. I would highly recommend your service to other people. Once again a big Thanks to Ronnie for his help.
- Glenn S.
Matt Hamilton was professional and very concerned about our experience. I requested a different technician from the one we originally dealt with on Friday, Matt took total ownership of the situation, ordered our new part and worked to get us set-up for the repair ASAP. He did not try to pressure us into replacing our whole system when we only needed a part.
- Jennifer M.
We needed a drain repair at a rental property. Your company came right out and analyzed the problem quickly, then explained our repair options. The technician didn't pressure us or suggest that it was an emergency situation, but rather pointed out the benefit of repairing the issue correctly.
- Kent B.
Service was prompt and efficiently dilivered. Your technician was very cordial and professional. I plan to call you for my future needs.
- Carl H.
Have not yet experienced Hiller Plumbing -- have only experiended Hiller heating tune-up service and it was excellent!
- Peter G.
Our team was on-time, courteous and went to work quickly to inspect and clean our systems. We were very happy with the service and would definitely recommend Hiller.
- Chris P.
It was great. The plumber was very clear on what would be done and what I would be charged and not charged if the first task he was going to try didn't work.
- Raymond C.
Very satisfied with work and have no complaints.
- Kay W.
Adam came out and did us great job.
- Dpm W.
We had a plumber clean out our hot water heater and it worked so much better after he was finished. He was very professional and friendly.
- Layne P.
Extremely satisfied with the cost and quality of workmanship that was done.
- Melvin M.
I thought Mike did a good job of cleaning my system.
- Marvin K.
Called regarding a broken water heater and was so happy (and surprised) when your rep told me he thought he would be able to repair instead of replace it. That was such good news as I didn't need that extra expense when I was getting ready to take my Mom on vacation. I will definitely use Hiller again and I am planning to join the Happy Hiller Club when I need service again.
Thank you so much for responsible, prompt and courteous service- Barbara P.
I AM BLOWN AWAY WITH THE SERVICE I RECEIVED TODAY FROM HILLER'S REPRESENTATIVE BRAD BROWN. HE WAS FRIENDLY BUT EXTREMELY PROFESSIONAL. HE WORKED AN EXTREME AMOUNT OF TIME TRYING TO GET MY NEW GAS LOGS WORKING AND FINALLY DECIDED THAT THE LOGS WERE FAULTY. INSTEAD OF HAVING TO WAIT AND RESCHEDULE, HE CHECKED WITH HILLER AND GOT PERMISSION TO WAIT FOR ME TO RETURN THEM TO HOME DEPOT. HE WAS SOOOO RIGHT THEY WERE FAULTY AND HE HAD THEM UP AND RUNNING IN NO TIME. HE LEFT THE AREA SPOTLESS AND THE PRICING WAS RIGHT ON TO MY ESTIMATE.
LOVE THIS COMPANY AND THEY WILL HAVE MY WORK FOREVER!!- MARY P.
Mr. Daniel Kelly came on Sunday Morning and replaced our water heater. Mr. Kelly did an excellent job. He was very neat and careful of his surroundings, i.e. he put on "booties" every time he entered our home. He spread plastic around his work place. Most of all, he replace the heater with a new heater. He was efficient, knowledgeable and courteous. It was a difficult installation due the limited space in our home (a double wide trailer). We understand that we could have gotten (maybe) somebody cheaper, but we feel that they would not have done as good of a job as Daniel did. Thank you for having such a courteous and knowledgeable company.
- Homer C.
Technician was extremely professional.
- Nancy B.
We were very pleased with the installation of our two water heaters. Brett Phillips was very professional. He explained everything and answered our questions. He was also very careful taking out the old water heaters. We would definitely use Hiller Plumbing again.
- Sara B.
I've had Hiller come out to our house twice now over the past year and have joined the Happy Hiller Club. Let me say, I'm so impressed with all of the technicians, customer service reps that schedule the appointment as well as the follow up calls. You can tell this is a business that has an owner that focuses on customer service. One that has the same beliefs I do! I'm happy to give referrals to anyone looking for a/c or plumbing service. Hiller stands behind their work (and their people) - and it's apparent.
- Jana H.
Best service I've ever gotten. Called for an appointment, tech came out and explained what needed repairing. We decided to replace the unit so John Pickle came out and gave us the details. With John's kind guidance, we have a brand new unit in less than 24 hours after making the call. Genuine customer service! Your employees are exactly the people who I would like working for me. You could not possibly have better folks representing your company. Thanks!
- Mike C.
Sherman was wonderful! He was knowledgeable. informative, thorough and kind.
- Anita R.
Scheduled appt quickly, very courteous staff (phone and tech).
- Michelle L.
Hiller was the only company in town to try to squeeze us into their busy schedule when the temps were over 100 this summer. The tech was courteous, on time, and very knowledgable about what he was doing. I would recommend Hiller to anyone looking for great service at a great price.
- Walter M.
As enjoyable as a HVAC repair can be. Gary Harris did a great job.
- Rudy H.
The latest visit was very routine and they came and did it. I did not have a lot of time since I had to go out but they were done and I was able to go where i needed to be.
My first experience with Hiller is why I stick with them. We recently had to moved to the US and bought a house. I was looking for someone to check out my heat/ac but no one had come by and all these people had been referred by friends. I was having the ducts cleaned since there was a SMELL in the house and they had cats and dogs and my husband is allergic. They opened up the heat/ac and it was under water and they could not go any further without a heat/ac person. I had wanted to call Hiller since I heard them on the radio but all my friends said no. Well then I needed someone so I called and in 30 minutes someone was there. He checked and the men proceeded. I paid and as he left he decided to check the heat part. He was not called for that and it was voluntary on his part but shows how thorough Hiller is. He put his fingers around the coils and it crumbed. My house had been inspected and I paid money for that and the inspectors did not find something like that. All the workmen were astonished. The previous owners must have had leakage in their home. Of course we replaced the whole system. They did a great job. That is why I am still a Hiller customer and by the way many of those friends have gone to Hiller also. Thank you for good service and knowledgeable employees.- Pamela G.
Bumpy at first, but Hiller's word is gold. Everything they say in their ad's is 100% and more accurate.
- Jamie W.
Service personnel were knowledgeable and courteous. I was very impressed with their professionalism. They work hard to make sure you are 100% satisfied with the work that is done!
- Denise E.
Great experience. Service rep was knowledgeable and thorough.
- Sam L.
Had a whole house humidification system installed by Jason. We trust Jason very much, and Hiller has been good to deal with the four years we have been with you. Jason was thorough and professional.
- Christian C.
Courteous, efficient.
- Robert C.
Most recently, we had a thermal exchange valve replaced. Expensive, but we think Sherman did a good job of getting it in.
- Becky L.
Very happy, from the call to the call center, to the timing and professionalism of the technician.
- Scott J.
James Adams and Daniel Kelley and the men who worked with them were very courteous, friendly, and answered all my questions. They represented your company with the utmost professionalism. I am very happy.
- Marcia H.
Great service in an emergency situation with Web and Dave(?) working to solve my water leak problem in one afternoon. Our plumbing review with Tim Larkin was thorough and he gave me good feedback and helpful tips. Our HVAC heating service went well also. All servicemen were considerate, knowledgeable, friendly, clean and helpful. I will recommend Hiller Plumbing and Heating without a doubt.
- Jeffrey E.
I just had my first heating check-up done. The Tech was Sherman Creek. He did a great job. He advised me of what problems he found and what time frame I was looking at about getting the work done before I had a break down. He was very nice and professional.
- Robert M.
Great job Chris and John, on time and through I will be a repeat customer!
- James M.
I believe it was Brian who fixed our disconnected kitchen drain pipe on Wednesday Oct 24 and returned on Oct 25 to reconnect piping in the correct manner. Brian was professional in his approach, explaining to me what was wrong with the way it was previously connected and why I was experiencing the recurring problem of clogged drains. From now on I want only Brian to handle all plumbing related issues with our house!
- David B.
Bryan did a fantastic job of cleaning our furnace. He took the entire system apart and thoroughly cleaned it. Our 8 year old system now looks, runs, and sounds brand new. I can hear the difference of the system. It now sounds clear and efficient . I will recommend Hiller Plumbing to everybody I meet when they need AC & heating service.
- Bill D.
We had a leak from the tub. Hiller fixed it.
- Ann B.
Our service was excellent. He was on time, respectful of our home and gave information about our service options.
- Kristen C.
I recently joined the Happy Hiller Club and had my first visit with the HVAC Technician - Rodger. He arrived on time, we did a walk thru and he tuned up my 2 1/2t system. During his inspection we addressed my heating/cooling system concerns, and he did a thorough inspection of the unit and component's. I am happy to say I finally have a digital Thermostat panel (my old one never would stay balanced). My condensation pump had become outdated and was no longer connected properly - I am glad he replaced this. With all that said I would recommend Hiller Plumbing for all heating/plumbing repairs. Thank you Rodger!
I love the new hook-up!
- Donna H.P.
Danny Came to my house and did a winter check up on my heater. He told me that something needs to be changed so I'm going to have that done. He also told me about your Micro Power Guard which I'm going to have put in this spring along with the duct cleaning. Also, he was up front with me - told me a lot of info I wanted to know. He knew a lot of info and it really helped. I'm very glad I called you people so I did join the Happy Hiller Club. Thank very much for the great service and I will be telling everyone to go to Hiller for their work that needs to be done.
- Ron B.
Service person was very friendly and efficient. He arrived on time and explained to us exactly what needed to be fixed before he started. We are very happy with the service that we received.
- Jennifer M.
Our service techician was punctual, polite, and informative. His wrok was superior.
- John B.
We just moved here from California in April 2012 and the old owners of the house had an air conditioner and heating unit installed in November 2010.
They left us a note stating that the units had
annual inspections done for free. I called Hiller this morning and setup an appointment for today. My inspection was done by Adam he was very knowledgeable and very polite. I signed up for the maintenence program per Adams recommendation. I will recommend this company to others that need heating and cooling or plumbing issues.
Very happy with the service I received today.- Annette G.
I had a terrific experience with my new best friend MOE! He is the most courteous service man I think I've ever met and just goes to show you they mean what they say about leaving you happy.
- Barbara F.
I had a busted water heater and called Hiller at 11:30am and had an outstanding repairman and plumber named Michael at my house by 2:30pm!!! He was a wonderful, Christian man, who was a joy to get to know. He laid out my options well, offered solid advice and information to a single, clueless homeowner about plumbing issues. I am so pleased with my Hiller plumbing service call, especially because Michael's service was so prompt, attentive, clean, thorough and friendly. Thank you very much!!
- Kate T.
Bill Kennedy was terrific! Great attitude, excellent skills ... and he fixed our problem quickly. This was our wedding weekend and we had a house full of guests - and no hot water! Really helped us so much - we are very thankful to Bill Kennedy and would request him every time!! Thank you so much!
- Allison T.
Excellent!! Could not be more pleased with the services provided. After installation of my new home AC unit my electricity bill has literally been cut in half every single month (going on 5 now). No Joke! They made the install painless & convenient too! The work done at my business office went flawlessly as well. Thanks Guys!
- John M.
Tim Larkin came for a plumbing service on October 9th. He was very professional. He did a good job and completed the plumbing and water heater inspection.
- Thelma C.
The persons working were very professional; they explained what they were doing and why. I will definitely use Hiller again. I am also a club member.
- Parker D.
After a rocky start yesterday today's visit went great. Excellent service by a technician who appeared to know his business. Am now a member of the Happy Hiller Club.
- Calvin W.
We had a great, informative and efficient experience with our plumber (I think Glen was his name). He explained the source of the problem and things we can do to help with the maintenance. Very friendly and punctual.
- Kyle L.
Tim Larkin worked so diligently on Friday evening to replace my leaking water heater. He was extremely careful to put down material so my carpet would not be damaged by water or the rust from the old water heater. He is so friendly and kind. Would highly recommend Hiller to anyone. Thank you for such a pleasant experience. Great christian man.
- Lynette B.
The Associates that have come out have been very professional and took pride in there work.
- Gale M.
It has been good. Our first technician when we had out initial problem was OK, but we ended up with a similar problem about 2 weeks later. The next guy was awesome and looked into everything to find the problem.
- Maureen R.
It was quick, fast, and easy. I was very pleased.
- Tamara D.
Everything went smoothly for both the techs Chip and Adam. Very knowledgeable pair (HVAC and Plumbing PM visit at the same time). Asked both techs questions concerning the hvac and plumbing and they were very upfront with the responses and didn't try to upsale at every corner.
- Shane C.
Outstanding
- Thomas B.
I really appreciate Jimmys phone call yesterday. I also appreciate his honesty and fairness.
- Travis H.
Our landlord sent a plumber out at my request regarding several issues. One was our bathroom sink. It wouldn't drain. It never has worked properly as long as we have lived here. The plumber was rude and he told our landlord that we had dropped those little plastic things that come on disposable razors down the drain. Our landlord was upset with me. I became upset at the fact that it had never drained properly. Those plumbers were here forever and were meddling around. I didn't feel comfortable with them here. So, this time when I had a problem, I called Hiller Plumbing, Heating and Cooling. I was so pleased with their promptness, the plumber was very kind and actually listened to us as we told him of the problems we have had over the past 4 years with our plumbing. It took him a couple of hours, but he found the root of the problem, literally! The drainage sewer pipe, the main line, was blocked by roots, not little plastic razor covers. Without touching our bathroom sink, toilet, tub, kitchen sink, or washer pipes, he fixed our problem. I will definitely recommend Hiller to everyone that has a problem with plumbing or the other services the Hiller company provides. Thank you, Hiller! I was very impressed with your serviceman that was here, and with your company in general. Oh, and since I paid the bill, I requested an additional copy of the invoice with an explanation of the problem and what was done to fix it, so I could deduct that amount from my rent and include the invoice with my rent check. I received it quickly! Thank you so much Hiller!
- Monique C.
We had our furnace and plumbing inspection. Service engineers were extremely helpful, knowledgeable and pleasant to work with. I recommend Hiller whenever I have a chance.
- Bill K.
We had a wonderful experience using Hiller. The technician was very knowledgeable and friendly with me and my children. We will definitely use them again.
- Jonathan C.
Laymon Hodges serviced our heat pump this morning and was very helpful and we signed up for the Happy club. Our system is very old but is still working good. Laymon installed a new t-stat and explained what our system needed. Great job today!
- Craig T.
All went well. John Hatfield was my service tech and he was professional, courteous and efficient. I want him to return for my A/C checkup in the Spring of 2013.
- Dean C.
Technicians were great. Very clean and polite. Took the time to let us know what needed to be repaired and gave us options for the repair.
- Amy B.
Technician was very knowledgeable and friendly. He took all efforts to keep our house clean and tidied up after he was done. We will definitely use Hiller again in the future.
- Adam L.
We had great experience with Daniel Kelley! His service was outstanding! Highly recommended!
- Ricardo O.
I was happy with the service I was provided and would recommend Hiller to my friends.
- Berkley M.
Daniel was very professional and courteous.
- Susan R.
Tim Larkin provided phenomenal service! He took care of my multiple issues efficiently all while providing great customer service. Tim went above and beyond. Thank you!
- Destiny A.
The plumber was wonderful. He completed the repair needed and provided all info in case we needed Hiller Plumbing services again.
- Lynn C.
Our Hiller experience has always been a pleasant experience from those answering the phone and scheduling the appointment to the technicians that take care of our service needs. They are prompt, courteous and very knowledgeable. We are HAPPY customers!
- Butch M.
We are new Happy Hiller Club customers and have been very satisfied with both our air conditioner and plumbing checks / tune up's. Both technicians were very professional, polite, and thorough!
- Elizabeth H.
Great!
- Laurie M.
They put in my new unit on the day they said they would. I had a problem with the thermostat, and two calls later they replaced it with a better one at no cost to me. I had a problem then with the new one but only minor, as the batteries were loose in the holder. Other than that everything is working great. Good job guys.
- Michael L.
I joined the Happy Hiller Club last season. This was my final inspection on the furnace. John was very professional and answered my questions. I decided to renew the "club" as I felt that I got alot of "bang for the buck!" Thank you for offering the club and most of all, thank you for your technicians!
- Katherine P.
They did a good job as they always do. On time and worked quickly.
- Pamela G.
Very courteous, friendly, professional and on time. Have referred Co. to friends and family.
- Ronald C.
Jeff was on time..very professional...answered all of my questions..even suggested some ways to help prevent blockage in our disposal ..thanks for all your help.
- Rebekah N.
Technician 1108 was very efficient and knowledgable in plumbing. We appreciate his helping us with our need for today.
- Lawrence H.
Gary (HVAC) is always considerate, friendly and explains everything so clearly. Robert (Plumber) is also very knowledgeable. I always feel like I have been to school when he comes. They always take their time and answer all of my many questions. They were both very considerate, no dirty shoes in and out of the house, nothing to clean up when they left. Dressed professional, no complaints whatsoever. Highly recommend Hiller and especially these two technicians.
- Carol & Gary W.
The toilet was plugged by a feminine pad. Your technician solved the problem in minutes. Great service.
- Robert M.
Had my HHC Fall Furnace Tuneup. Danny, the tech, was great. Keep up the good work.
- Steven C. J.
This was a good experience; the tech was professional and got the job done in a timely manner.
- Roger T.
The technician, Brad Brown, showed up between the time that I was told he would. He was very helpful and answered every question that was asked. He performed a very thorough inspection of all plumbing not just the problem areas. He was able to fix all areas and cleaned areas after working on them. I would definitely recommend to people I know and will continue to use Hiller for any services needed that are provided by you.
- Christie G.
Excellent service as always. Mark Allen was my technician and he was prompt., polite and very knowledgable. Got me back up and running with hot water. Thank-you very much,
- Tamara C.
I had the Semi-annual checks on heating and plumbing. The techs were very friendly and nice. A problem developed in one of the bathrooms and I called in about 9 in the morning. A plumber was here by 11 and corrected the problem. He was very nice and friendly. I could not ask for better service. Thank you all very much.
- Glenna D.
Great service!!
Thank you!- Janet K.
Always nice, friendly, polite and professional. I enjoy doing business with you folks!
- Audrey D.
I had my plumbing inspection today. Along with the walk through, the young gentleman also fixed other plumbing issues. When it came time to look at our hot water heaters, he noticed a number of things wrong. I have had others do an inspection of the tanks but no other technicians offered advice as to fix the scale in the water source. Brandon Holleman did an outstanding job at my house today. Hiller should feel lucky to have such an outstanding employee as Brandon. Brandon gives Hiller along with all the other staff that has done work at my home a good name.
Thank You Brandon Holleman!- Vanessa S.
Brad came by to do a plumbing inspection on Tuesday. He was on time, very polite, and very thorough. He answered all my questions patiently and completely. I was very pleased with the service. Thank you!
- Karin W.
This has been my first experience with a plumbing company and it was amazing how friendly and knowledgeable you were. I couldn't have expected more.
I have to praise the individual who completed my service, I think that his last name was Kennedy (Jimmy). Also when it comes to customer service and most of all he is and was a great asset to your organization and if I ever require plumbing services I will request him. Great personality and human being.- Philip D.
Bob Fening was very friendly and professional and did a fantastic job! Will definitely use Hiller again!
- Joshua R.
I was treated nice form the phone call to the men that came to my house all very nice to me and my wife.
- Allen B.
I had a leak under my home and was able to have it repaired on Sunday. The technician was on time.
- Verginia C.
Good experience.
- David Pl.
Very good experience. All of your employees are courteous and professional and know how to do the work.
- Leslie T.
It was fine!
- Laurie B.
I have utilized Hiller twice. Once was to replace my hot water heater and once for plumbing issues. I have been pleased with the attitude and service of the men on both occasions.
- Patricia M.
We had a great HVAC inspection!
- Jeremy S.
Technician was on time and courteous. Gave us an estimate and allowed us to decide our course of action without pressure.
- Mike P.
I had a problem with a fairly new water heater, and Hiller came out very quickly so I could get the hot water going. They were very responsive.
- Sara F.
Great first experience. Needed qualified professional fast on a Friday afternoon and was so fortunate to call Hiller. Will recommend your company to everyone I know.
- Amy L.
It was great. The plumber showed me what was wrong, gave me options, and honored his initial bids. He took time to explain where the plumbing in my house would cause greater problems in the future, showing me pictures. In short he was the kind of plumber one hopes for but rarely finds, honest, patient and as economical as he can be. I am a loyal Hiller Club member because I can not foresee a time I would choose any other for my plumbing, heating or cooling needs.
- Charles L.
I have mold and floor damage in my 1/2 bath on the first level of my home. Shannon was the plumber sent to my home. He found a hole in not only my roof, but also my neighbors roof. I was very impressed with the thorough job in order to determine the problem. Now I am able to get the problem fixed, hopefully using my insurance.
- Shannon S.
The technicians knew what they were doing and checked and fixed our problem. They also sold us a membership in the Happy Hiller Club.
- Mark H.
GREAT!
- Thaddeus M.
I thought both of the guys that came on the same day for my Happy Hiller Club appointments were great. They were clean and knowledgeable as well as treated me, my wife and child with respect. Thanks!
- John P.
Billy Edwards is Great!
- Jamie N.
I was very impressed when the first person arrived on time, Mac Crook was very thorough in explaining exactly what would be done. I also liked the way that I was called to let me know that the crew was on it's way. The crew was well presented and got on with the job in hand. I also appreciated the excellent clean up at the end of the job. The crew need to be congratulated on their professionalism. I will certainly recommend you to friends and use you again.
- B J H.
My first experience with Hiller wasn't too good but they redeemed themselves. Service tech Adam came out to the house this time and the service call went a lot better. He replaced my evaporator coil in less than an hour and half. Hiller lives up to their name and slogan. Good job guys. Thanks.
- Kevin W.
Outstanding! Very knowledgeable, courteous serviceman. Great service!
- Vivian O.
Great experience. Technician was very helpful and respectful.
- Amy C.
Recently I had problems with my Trane A/C. I had a tight work schedule and was able to schedule an appointment which suited my needs. The technician arrived right on time, found the problem but did not have the special part needed on his truck. He said it would take about 1.5 hours to get the part and offered to get the part, return and fix the problem and suggested that he could do the work and I could go back to work on this busy day. Upon returning from work, I found he had completed the repair and got my a/c back on track. Great Job!
- John R.
I'm very happy with the service we received. The serviceman arrived on time and looked and acted professional. He diagnosed the problem and completed the repair in a short amount of time. The service was excellent.
Nice job!!- Matthew C.
Tech. did a good job of finding and explaining fix, plus correcting.
- Lee A.
I've used your services on several occasions, and have been very pleased with the timeliness of quality of services provided.
- Michael P.
The technician arrived 5 minutes early which was very convenient for my husband and I. He was very courteous and friendly. Overall it was a good experience!
- Nichole J.
Your quick response to a new customer was fantastic. We had a hot water heater going bad and you had it replaced within 8 hours. We appreciate the work you did. We do plan on contacting your company in the future with plumbing related needs.
- LeeAnn B.
Great experience! Plumber was very knowledgable and able to fix our problem with ease.
- Chad M.
I contacted Hiller to fix a shower faucet leak. Not only did Brady fix the leak, he checked my water pressure and found a faulty pressure valve which was allowing 95psi on the house faucets. Without another appointment, he was able to fix both problems in short order.
- Mary Ann S.
I had a concern about the water pressure in my condo (specifically that there was no pressure valve). Hiller, specifically Brady, did a great job of assessing the plumbing in my condo, determining that all was well, and making suggestions of how I could make things better. I'm more than comfortable being a member of the Happy Hiller Club, knowing that my HVAC and plumbing issues will be handled properly.
- Mary Ann S.
Brad Brown came to fix a leak in my shower faucet. He arrived on time, quickly diagnosed the problem, and ran out to get the part that was not on his truck. He was extremely polite and explained the entire repair to me. He was efficient and left absolutely no mess behind. He also told me about the full-house plumbing inspection available through the Happy Hiller Club which has inspired me to renew my membership. My faucet is now working properly and I am very happy, indeed. Thank you!
- Karin W.
The technician was professional , prompt, and courteous.
- Rob L.
Appreciate seeing plumbers with smiles even though they hit problems that were not easily solved .
- Harold M.
David Kelley was the technican that took care of my problem yesterday. He was thorough and explained what needed to be done and why. He showed me parts so that I could see the problem for myself. I appreciated that he wore the shoe covers and cleaned up the mess from the old water heater before installing the new one. It is evident that he is proud to be a Hiller employee. I also appreciate his pleasant, courteous personality.
- Colleen W.
We were very pleased with our interaction with Hiller - we are happy to have a found a partner in keeping our home functioning at its best.
- Shawn J.
We are very satisfied with the service and dealings with Hiller HVAC and Plumbing. We sold our house and with that a home inspector did an inspection. Hiller quickly made the repair on the new HVAC unit they installed without a charge. They made the plumbing repair with a minimal charge. They treated us fairly and were professional.
Thank You.- Clay P.
Hiller is the most professional service company I have worked with!
- Russell N.
The technician sent out was very nice and professional and worked quickly with confidence. He was able to determine the problem and fix it to our satisfaction.
- Eileen F.
I felt that Daniel was very knowleable, and knew his job. I was definitely satisfied, and could recommend him to anyone.
- Greg G.
The service was GREAT! The people that answer the phone are knowledgeable and helpful (and they seem to always ANSWER the phone)!
The technician that fixed our toilet was knowledgeable and helpful. He also called me to let me know when to meet him so I would not have to wait for him.
He made a suggestion to us that we might want to install a water purification unit (which we really need because our water is brown) and he did it in such a way that I knew he was not "selling us" but just shaing his observation and the fact that they could help us.
I was happy with what I paid for the fix.
They were great and very buttoned up. I am going to try their mechanical division when we need those services in the future.
I highly recommend them.- Norah A.
We have been Hiller Service Club Members for about five years. We recently had a problem with the cooling component of one of our split systems and because we are Club Members, got priority repair service. The technicians identified the problem almost immediately and resolved it in less than 30 minutes. They were knowledgeable, quick and courteous!
- William I.
I have been pleased with my service from Hiller.
- John B.
We are a member of the Happy Hiller Club. Billy Edwards came to our
residence on 8-29-12 to do our air conditioner service check. He was
very knowledgeable, thorough and explained everything very clear so that even non-HVAC people like us could understand. If I was an employer, I would be very happy to have an employee like Billy working for me. He is a Professional from the first hello till goodbye!- James M.
Very positive from the people answering the phone (excellent) to the fellow that came to our house (John!). Thank you for running such a dependable company. It's great dealing with you!!
Even appreciate the suggestion from John that we install the water purification. He did a good job of "gently selling" the item so that I didnt feel like I was being just sold on the item, but that he wanted to be sure I knew of it as an option.
We would like to install the system and I also see a coupon for it in the follow up letter. You all are VERY buttoned up!- Norah S.
Everything was very good.
- Joan H.
When I called this morning to have someone come out to fix my leaking garbage disposal the young lady called me back and said it was time to check on our heating and air conditioner and would it be convenient to have someone come out at the same time and get it all done in one visit.
This made it really nice for me because in the same span of time I was able to get two things done at once and not wait till another day.
Laymon came out a little while after Steve and did a complete inspection of our units.
Thank you.- Shirley M.
I called this morning because my garbage disposal started leaking and they said they could get someone out this morning to repair it.
I really enjoy having your company do the repairs because they are so efficient.
Steve put a new garbage disposal under my sink and the leak was fixed within a short span of time and he cleaned everything up as if nothing was amiss. He has a very pleasant personality and is enjoyable to speak with.
Thank you.- Shirley M.
Very professional and respectful of my property.
- Bertie L.
I came home on a Friday night in late June to find my AC out, 6 very uncomfortable dogs and it was 87 degrees in the house. After doing the basic checks and finding no fixes I called Hiller around 8pm. They were swamped and could not get here till the following evening. I was facing a really difficult situation as my Dad was literally dying and I was trying to get home to Knoxville the next morning. I told the customer rep my situation and she very kindly asked me to hang on. A few minutes later she came back and said they would get a tech out tonight. There was a tech there in 2 hours. Matt was awesome. He thought it was just the capacitor but unfortunately it did not come back to life once replaced. The bad news is it looked like the compressor was shot. He could not replace the compressor that night but promised to be back in the AM and would check my factory warranty. A $3000 repair was not in the cards so I was very concerned. Matt called me first thing on Saturday and said he wanted to try something that was suggested to him by a senior tech. He came back out and tried to bring the unit back up. It worked! My specific model shuts the compressor down if the capacitor blows to protect it. It looks dead but given time it can reset itself. Needless to say I was thrilled and relieved! Matt and Hiller really went out of the way to help me and I am a customer for life.
- Susan G.
Excellent service and on time. Everything fixed right the first time. Knowledgeable employee who explained everything first. Thanks!
- Richard R.
From the initial contact with David Gardner, his analysis and recommendations to the people completing the installation, everyone was pleasant, courteous and very knowledgeable.
- Jay P.
Very fast service. Tech arrived on time and explained all service as work was being done, which was very welcome.
- Donald F.
Very good. They are very helpful and always very nice. They're always considerate of our time and keeping the house clean.
- Wendy H.
Very pleased with the quality of both the service call and installation of our new AC unit. Everyone showed up promptly when they said they would and their workmanship was excellent.
I shopped both price and warranty and Hiller deserves the praise and my future business.- Jerry J.
My Hiller tech was Bill. I didn't get his last name, but he came out and serviced my plumbing on September 6th. It was getting late at night, and I really appreciated that Hiller was able to come out at 11:30 PM. When I met him at the door, I said we'd probably have to re-schedule another day because what I needed done was going to take awhile and it was late. Once I told him what I needed done, he said "That shouldn't take me more than an hour, actually." It surprised the hell out of me.
I just had him take out a toilet and install a new toilet that I had bought from Home Depot. He was quick, very knowledgeable, and made good conversation for so late at night, even! He finished up at 1 AM after starting just around midnight, so he was true to form. Great service, great hours.- Frank S.
It was wonderful...My AC went out on the hottest weekend of the year and you were able to come the next day to evaluate and repair. The technician was excellent and explained what needed to be done and was able to take care of things on the spot. When it's time to replace my unit, I will definitely call you first! Thanks again!!!
- Esta W.
Nathan with the Knoxille HVAC group just finished his work and inspection here and did a great job for us and set an excellent example for Hiller as to how a company should be run. You should be very proud of your team and the work they do and the impression they leave with the customer. Very first class. Thank you.
- Larry P.
Your technician came out to service our system. He was very competent and professional. Our system is working wonderfully and I know that I can trust your company.
- Kenneth J.
This was our fall maintenance checkup. Broc did a very thorough and wonderful job as usual.
- Susan K.
Service was fast & Tech was really friendly & courteous. Repairs were finished when promised.
I will gladly refer you to my friends, and call again when I need service again.- Bonita H.
I'm renovating my kitchen & needed plumber to work to have deadline met by contractor. Hiller came out same day (I didn't tell them it was urgent but it was). I told operator I had a tight crawlspace. Steve (I believe) was the plumber & did a great job. I just moved to Bowling Green and will have more projects upcoming and will call Hiller. My plumber was fantastic.
- Peter S.
Technician was very courteous and took every effort to keep our home clean during his visit. He explained everything in detail to us as he was performing the inspection and gave us a great wrap up when the inspection was complete.
- Adam L.
We have been using Hiller for for the past four years for our plumbing and our heating and air needs. Within the past year, due to maintenance and repair situations, Hiller has made some six visits to our home. We really could not have been more satisfied with the experience and with the technicians. We have become members of the Happy Hiller Club and this affiliation has been very useful.
Thank you, Hiller.- Thomas J.
The service done on my AC unit was thorough and explained to me very well. I am a new customer (as of 2012 summer) and have been extremely pleased with the service I've received.
Thanks so much!
Kelsie Croes- Kelsie C.
I had a great experience. The technician was very professional, knowledgeable and helpful in not only fixing my problem but with future problems as well. Would recommend to others for future plumbing issues.
- Preston W.
Very prompt, courteous and effective service.
- Harvey M.
Very professional- will definitely use your company again. Will also recommend you to others!
- Rick E.
I was very happy with the service I received and will not hesitate to contact Hiller in the future if I need work done. It is good to know there are still good, honest companies to do business with. I really felt like the guy cared when he came out to work on my home. Thank you Hiller.
- Noel M.
I had a plumbing emergency one weekend this summer. I called early Saturday morning and a plumber was able to come that same morning. He was polite, knowledgeable, and thorough. He could have insisted that I get a new faucet but he showed me the pricing list and allowed me to choose to repair my faucet.
- Eve B.
We called Hiller on a Saturday night about an issue with our air-conditioning. A service tech came out on Sunday and recommended a new unit. The salesman came out and gave us a great deal on a new unit. The new unit was installed the next day, the service techs arrived on time and were very professional and quick. The installation looked great and worked even better. The installers took the old unit and cleaned up everything. I would recommend Hiller to anyone needing HVAC repairs.
- Jason B.
We had a problem with our AC unit. Kenny Brown was the technician that was sent to our house. He had our AC back up and running in half an hour. He was friendly, courteous, and put up with all my questions. He definitely is a credit to your company. Your company just got a life long customer and I know who to recommend to all my friends when they have heat,air, or plumbing issues.
- David G.
My service was great. The plumber called and asked to come early which was more convenient for me. I even purchased your maintenance program for heating, air and water heater.
- Lisa M.
I am very pleased with the way my commodes work now.
- Leon K.
We are very satisfied with sales and service. All of our questions were answered. Installation was smooth and timely and your staff was very helpful and professional.
- Deirdre H.
Brandon was the plumber that did a good job for my drain on my bathroom toilet for this morning. Hope he will be the same person each time who will take care of my plumbing needs.
- Elsa C.
Pretty good experience - More expensive than I would have liked (of course), but the work was done well, and the team who came out was terrific; competent, polite, clean, and hard-working.
- Susan O.
Very satisfied.
- Rita R.
Great experience. I appreciate that they care about the home and put sock on their shoes. The technician was cordial and knowledgeable.
- David G.
The technician was unable to correct the problem. It involved a clogged swimming pool line which is a bit outside of your expertise. However, he did his best and worked hard and long. He was professional and polite. I was only charged the trip fee which was way under the time he put it. I will certainly call Hiller again.
- Stephen W.
Great job! My 6 month old son and I had been without air during the hottest time of the year. We were so grateful for a qualified, personable, trustworthy technician to arrive and complete the needed repair.
Thanks Hiller!- Kelly N.
Your two guys fixed my septic pump and both guys were very polite. I would call this company again.
- David A.
I enjoyed the service that Sherman Creek did for my home. He was nice and showed concern for my need for my home. Thanks Sherman!
- Judy S.
The service was great, and the technician was friendly. He took the time to answer my questions and went over the list of check points.
- Sandra M.
We have used Hiller several times and are members of THE HAPPY HILLER CLUB. We have always had courteous and efficient workmen.
- Keith C.
'Moe' was wonderful! He fixed my ancient pink toilet and sink that I can't get rid of because they are part of the 'pink theme bathroom' typical of the era of homes in my area.
- Barbara F.
I have to say that I started out as a sceptic. I had been a member of the Hiller Club previous and let my membership run out. I had a water heater issue that came up and I called Hillers to get a quote. I had Hiller's to perform the hotwater heater service and decided to sign up again for the Hiller Club. I did this because I had some work done by a less reputable A/C company previously that just did very poor work and did not invest in customer satisfaction, (B & D heating and cooling) for those that might be shopping around. This company had done a real patch up job on my duct work. Needless to say I was a little worried about having more work done. Part of the service you get with the club is A/C check up and cleaning etc. I had the service done and to make a long story short while they were fixing my duct work issue, the A/C formed a leak. I thought as normal I'm going to have to eat this cost even though the issue was not there before all the service was done. Then along came Chris the service manager at Hiller of Nashville. What a star service manager he is! Hiller should put Chris in a big corner office with a view of his domain. Chris not only made sure that they took care of the issue but he made sure that I was a "Happy Hiller" club member. Outstanding job Chris! Hiller has a customer for life and a willing and ready referral source.
Sincerely,
Thomas Leonard- Thomas L.
Great technician, was very nice, completed the job, and cleaned up afterward. A very positive experience.
- James M.
Was very satisfied.
- Anita O.
I had Webb and Danny come and inspect my plumbing and service my HVAC units. Both were extremely professional and great with my family. My 3yr old daughter was constantly curious about what they were doing ect.. and they were very polite and fun. My daughter is still talking about the "worker men". They didn't pressure me into a sale or sell me something I didn't need like other companies had. They also explained what I needed to know so I could conduct proper maintenance on the plumbing and HVAC. You guys have been making your way slowly into my neighborhood and extended family as I continue to recommend your services to all. Thank you again!
- Erik T.
Our best plumbing experience. We received same day, quick service. The technician, Brad Brown, was very thorough and provided much detail as to what he would do and where the problem was. We were more than happy with the time and effort he took to ensure things were fixed properly and efficiently without additional costs. Excellent service and we will definitely recommend and call again if needed.
- Melissa E.
Great experience!
- Scott W.
I have never been more satisfied with a company. I have never come across an employee, on the phone or in person, that is cranky or having a bad day. My regular HVAC tech, Michael, is awesome. I am unable to recall the name of the plumbing tech, but he was very efficient, polite and knowledgeable. He did a great job replacing our backyard hydrant. Thanks!
- Pamela L.
Technicians are always on time, pleasant, professional and complete repairs in a timely manner. From customer service when we first make our call, to your techs finishing their job, it's always a good experience when we choose Hiller.
- Doris K.
Everyone at Hiller was wonderful, and they were at my house within an hour which was great!! My toilet was fixed quickly and is working great.
- Wendy M.
I trust Hiller. The service men are friendly and efficient. They DO try selling me extra stuff--filters, UV lights, duct cleaning--but they do not press me too hard. I understand that businesses want to make money, that Hiller needs to keep it's employees busy, and that these services and products do work and help. For instance, the UV light, I'm pretty sure, has helped my indoor air quality.
- Wes B.
Great Experience!! Will Be a customer For a Long Time :) Plumbing Tech did a awesome job!
- Jamie S.
Super experience!!! Appointment to check AC was next day. Gary was incredible. Heating and AC repairs are more expensive that I would like, but it its what it is.
Thanks again Gary!- Rudy H.
Repair man had to come back but they did correct all problems had.
- Taylor S.
Excellent service, got done what I needed quickly.
- John V.
Kitchen sink drained slowly,then started backing up. Tried plunger,pulling p-trap, manual snaking,cussing/threatening---nada... Remembered neighbor had had Hiller perform service last month; called for service @ 2pm.& was offered same-day service by 8pm. Call center operator mentioned $99 coupon. Robert Ford arrived @7pm,listened attentively, answered questions thoroghly, busted the clog,& told me how to avoid future problems.Very professional,personable manner;excellent customer service skills, first-rate technical knowledge; a real asset to your company;would highly reccomend Hiller to friends ;intend to sign up for HHC in near future.
- Laurence B.
Willie from Hiller Plumbing came to our house for a small leak under the kitchen sink. He was very nice and most importantly, HONEST. A problem that I thought was going to cost an arm and a leg turned out to be a simple fix. Thanks to the honest diagnosis to the problem, it was fixed quickly and CHEAPLY! Yeah Willie and yeah Hiller!!
- Meredith W.
Fast service. Technician, Brad Brown, was knowledgable and professional. We will request Brad for future calls.
- Linda O.
The Hiller service technician Sherman Creek, explained our heating/cooling thermostat problem we were having and what needed to be done to fix it.He was polite,knowledgeable ,and helpful in our situation. We are happy we called on Hiller today.
- Robert L E.
It has been a pleasure to have the service of Hiller Plumbing/Heating. They have courteous techs that are always very informative and never pressure you to have anything done that you choose not to. I would recommend they services to anyone.
- Mark M., Pleasant View, TN
Gary Harris was the technician. He was prompt, courteous and answered all questions in a professional manner. This was my first experience with Hiller Heating and Cooling and I was very pleased with the service.
- Eston G.
Just joined your club. Very personable.
- Bobby N.
I belong to the Happy Hiller Club, and on Friday, August 10th...Kris Wright (HVAC) and Tim Larkin (Plumbing) came to my home. These gentlemen were very professional. Kris checked/cleanded both HVAC units, discussed with me what was needed along with the cost, and had the parts with him for repair. Kris actually dug a hole in the ground for the HVAC unit pipe to drain into. Which was going beyond the extra mile to service the HCAC unit. Tim drained the hot water heater and checked it throughly. He explained to me exactly what was needed in a way that I could understand. Tim checked all the bathroom pluming and fixed a commode where water was running inside the tank. He showed me how to clip a little hose to keep it above the water...which I can do in the future, if needed. Tim and Kris were very honest with me and their work was exceptional. I would recommend Hiller to everyone.
- June W.
Danny Victory came to our house today to look at our HVAC unit. I was 99% sure it was the fan motor. He went through my whole unit he checked every capacitor he checked 100% of my unit. I have had other "service" people out in the past and I have never had anyone with such attention to detail and a desire to help me out. Danny found it actually was the motor and replaced it. in doing so he found a problem with the new motor so another service tech came out named Kris. they worked together and got my unit up and working with no problems. Both guys were VERY polite and informative about everything they did.
When Danny was putting my unit together he even added replacement screws to make sure everything was right. These are the same screws the other people had dropped and were just to lazy or did not care enough to pick up.
I realized I was dealing with a great company when I called last night to see about getting some one out today and they wanted to send some one out at 10:30 at night. they were concerned about my family being too hot last night.
I had 2 wonderful people on the phone one last night and then I believe the girls name today was marion ( I do not always hear good)
I now now why your motto is happy you be or the service is free... there is no way anyone could not be happy with the staff of people that you have.- Chris O.
I have always been satisfied with the service I have received from Hillers.
- Kay W.
Hiller tech was detailed and provided options and excellent information.
- Beth M.
The technician that was sent to my house was very professional. Brandon (#1088) was very proficient and went over my membership and answered all my questions. He represented Hiller plumbing in a very professional manner.
- Michael M.
Tim Larkin was very professional, helpful and I will probably use Hiller company again. Thank you.
- Harry B.
Had a leak from one of our toilets that needed repair. Repairman arrived a bit late but no problem since we already had painters working inside the house at the time. He realized that the Happy Hiller Club inspections had not been done, so he took care of that and told me what he recommended to do. I chose the items I thought were more critical at the time and he went about fixing them. He completed everything satisfactorily, cleaned up, and we settled up. He was courteous and friendly and I was quite happy with his work.
- Gray S.
Danny Victory was out today and checked out my AC and made the needed repairs. It was a very good experience, as he was very pleasant (in spite of my unit being in the sun), considerate and efficient and did not leave a mess. Seems Hiller has a knack for finding really nice guys. Thanks!
- Paula A.
Awesome experience with David Carl. Professional, friendly and efficient. Will be keeping card and calling him out whenever we need anyone.
- Benjamin E.
The technician was very polite, thorough, and detailed in his description of issues and options for repairs. We were and always have been impressed with Hiller.
- Linda M.
I've actually had 2 out of the 3 services performed at my home. Both were very knowledgeable and courteous.
- Shante A.
Service person was prompt and quickly took care of problem.
- David M.
Knowledgable, friendly, and professional service tech. Problem solved! Thanks!
- Jared W.
I have ran commercial businesses for year. I have never experienced the excellent professionalism and service level I received from Hiller Plumbing. Kevin, our technician was awesome. He explained everything and I knew what the charges would be before he started. I give Hiller and Kevin an A+++++. You have just obtained a customer for life.
- Dwayne E.
Pleasant and hard working technicians. Always easy to work with.
- William E.
I have used Hiller in the past for plumbing and today had a service technician come out for my air conditioner. Mr. Donald came out today and went over our air conditioner from top to bottom and fixed the problem very fast. He was very professional and had a great attitude. I was not going to take a chance on anyone else except Hiller to fix my problem. My trust is extremely hard to earn when it comes down to fixing something at my house. I promise that you will be satisfied using Hiller for plumbing or air. Thanks Again Hiller and Donald! David V. Pleasant View, TN
- David V.
Mike was very efficient and helpful. He has a great personality and asking questions was easy. He made me feel very comfortable. He explained exactly the problems and what I can do to prevent and maintain my units. I will recommend him and Hiller to my friends. I thank him for giving me the best service.
- Adriene C.
Yesterday we discovered a leak because there was water in the yard next to the house. We called Hiller, and first Moe and Mike Jr came over and decided what needed to be done. Later Darrel arrived and dug a place for a new pipe going to the house. We cannot say enough about the quality of the work and the friendly professionalism of all three of these men. Thank you, Hiller Company.
- Evelyn H.
Very quick and fixed problem.
- Lynn G.
Thanks to Matt in Plumbing, he was very professional and friendly. He explained and gave me options on different water heater units. I was able to make an informed decision. He also put the unit in and made sure everything was cleaned up before leaving.
- Christie N.
Called about getting a quote for a new AC unit installed. Steve Grotts came out and went over everything with us about the current unit and all the benefits to getting a new one. Recommended what we needed and was very thorough in what was included and all the amazing guarantees. We mentioned we had a leaking faucet and he called and scheduled for a plumber to come out same day to take a look at it. Wonderful customer service, very polite and knowledgeable.
Chuck Livingston was the plumber who came to look at our leaking faucet. He was also very polite and knowledgeable. Fixed the leak and also informed us of what other plumbing issues we have and of the quality of our water. We had no idea about all the chlorine that was in our tap water.
I will definitely recommend Hiller to all of my friends. Wonderful service.- Elizabeth L.
Garry Harris came to my home to do a service call because my air conditioner stopped working; he realized the variable motor needed to be replaced at a cost of $1500. I didn't have the funds to come close to affording this and thought I would be without air conditioning until I saved up the money. However, Jimmy Hiller was very kind and generous to allow Garry to install a universal motor as a temporary fix at NO COST until I can pay for the correct motor. What you did was world class and I am stilll in shock and amazed at your company's generosity and outstanding service. Thank you so much Mr. Hiller!!!
- Phillip L.
Tim was just here fixing the hot water expansion tank. What a wonderful, polite and helpful person.
- Marianne S.
We had our first visit today from a representative of your company. Laymon checked our air conditioning units. He was extremely personable and very knowledgeable. He performed the necessary repairs in an expedient fashion.
- Robert T.
I am so pleased with my experience today with Kris Wright. I was impressed with how professional he was in appearance, manners, and attitude (because it was a hot day but he did not act like it bothered him...). I will definitely be recommending Hiller to my neighbors, and will using you in the future. Thank you!
- Victoria S.
Excellent! Excellent! Excellent! Mike Keagy came on a Sunday afternoon within one hour of our call. Call to let me know he was coming. Very courteous, knew exactly what to do, completed the job and moved on. Could not have been more pleased. This was the first time I used Hiller, but will likely be a regular customer from now on. Service was exceptional in today's world.
- Jim T.
My service person was Kenny Brown. He was extremely professional and courteous in every way. He answered all my questions and did an overall fantastic job repairing my air conditioner. Thank you for the wonderful service.
- Matt W.
Jim Knott was very professional and courteous. He was able to solve our problem quickly and efficiently. He is definitely an asset to your company. Thanks for sending him to our house.
- Shane B.
Very satisfied with the service and the honesty and helpfulness of the plumber.
- Tony B.
Thanks to Brad my kiddos can shower again and I don't have to listen to the leak! YAY!
Also wanted to let you know that I informed Brad that my plumbing inspection was a few weeks ago from Hiller and the first thing he asked was whether the leak was notated on the inspection. I said yes and that I was going to have a friend come fix it...well plans fell thru and then my toilet broke, so I called Hiller to just fix both problems...anyway long story short...I appreciated that Brad took the time to ask about another Hiller rep to make sure he was doing his job. Usually you see the company stand up for their own with excuses...not Hiller...y'all stood up for the customer! Thanks again!!!- Wendy J.
Brad Brown provided great service maintenancing my plumbing today. He was courteous, knowledgeable and provided quality, honest service. I was impressed and plan to use Hiller for plumbing, HVAC, etc. in the future.
- Tim S.
The guys that came out were very friendly and seemed like they were good workers. 2 different people had to come out cause I was still having problems after the first time, but they both were concerned with getting my problem resolved.
- Kandi H.
I am a happy member of your HHC. Gary Harris performed a checkup on my A/C on 7/17/12 (for the 1st time) and I am very pleased. He did a through job and recommended several things that needed to be done. He was very professional, courteous and efficient. #1
- George C.
Our experience was a good one. The technician was very knowledgeable and explained what we needed to correct our cooling problem.
- Michael W.
Your technician, Willie, just left. He was very polite and informative. I was very impressed. He unclogged the bathtub drain. He treated me with respect. I appreciate that very much. Thank you.
- April H.
David Holland was at our home working from 10 a.m. until about 9:30 p.m. He was very professional and knowledgeable. We would highly recommend him to anyone. He explained our plumbing needs/problems and worked with us to solve them. A very kind and a very dedicated employee.
- Margaret H.
I can't begin to describe the INCREDIBLE Hiller service I received today. I noticed an air conditioner leak in my condo at 12:45 AM. The very friendly Hiller dispatch lady told me it'd take about an hour to have someone over. In less than an hour Brad M. arrived at my door. He had a smile on his face and went right to work fixing the issue. He explained what happened to cause the water leak AND he explained the work he did on the air conditioner to remedy the leak. He filled out paperwork and double checked that everything was working properly before he departed. I can't emphasize enough how professional, kind, patient and thorough Brad was throughout the process. Based on this visit alone I'd use Hiller for all my plumbing, heating and cooling needs. This business reflects professionalism across the board and their service team is the nicest you'll work with. Thank you, Hiller!
- Jacquelyn M.
Had a great experience with the men installing the tankless water heater.
- Carrie R.
The guys that did the work on our house, replumbed, did a fantastic job. They were very nice and curtious I would rate them a 10 on a scale of 1-10 10 being the best. They were on time and worked hard while they were here.
- Billy Ray S.
I have used Hiller for several plumbing problems over the past several years. Each time the office staff and technicians have been professional, caring and respectful of my needs and have given me quality work. I am pleased to know that I have a company whom I can count on each time I call. Thanks to you and every one at Hiller! I appreciate your kindness.
- Carolyne S.
Your service was excellent. The customer service was amazing our technician was friendly, prompt and did an amazing job! The office was great about keeping us informed on when someone would be out. Thank you!
- The Park On C.
Great experience, Chip is the best!
- Lauren R.
I contacted Hiller at 8am this morning regarding an air conditioning problem. By 9:30 Layman pulled into my driveway. He's the one who did my initial $99 inspection a couple months ago. I explained the problem to him and he began checking things out. I have to say, on both visits he was very professional. On this visit, he found my problem quickly and he took the time to explain what the problem was and what he had to do to fix it. Needless to say I'm a happy camper now that my air is back on and working fine.
- Donald C.
Was completely satisfied with the repairs done and the courteous manner displayed by the technician.
- Edward W.
Kenny Brown completed my yearly AC inspection and service today. He was very efficient and explained everything that he did with my AC units today. He arrived on time and was very helpful with answering my questions. This is my second year as a member of the Happy Hiller club and I have been very satisfied with the service and the technicians. Thanks!
- Debbie H., Knoxville, TN
My experience was Great the technician checked everything and did a Great Job!
- Bobby M.
Great!!
- Doug J.
Our AC was not cooling our house very well and the unit was freezing up outside. We called Hiller and they sent someone out the next day (which was Saturday morning). Danny Victory was our service guy and he was very helpful. He walked us through the problems we had with our unit and told us the price we would be paying to fix the individual parts and then how much it would cost to replace the whole unit. For us replacing the unit will be more cost efficient and he set up for someone to come talk to us about replacement tomorrow. We LOVED our expereince! By far the best service we have had from any company who sends a person to your home! Request Danny Victory!
- Sara L.
Bob Fening was great & very helpful & informative!
- Debbie T.
I was very pleased with your employee Brad. He did a good job and was very knowledgeable.
- Linda K.
Just wanted to let you know how Sherman did a great job answering all my questions and checking out my new HVAC system. And your filters are a good price.
- Albert C.
A/C went out with no notice late evening on Monday. Called the company I have a service contract with and they said earliest may be late Thursday. Called Hiller, they said they would dispatch an after hours tech around 7:00 PM on Tuesday. Tech arrived just before 6:00 Tuesday (Lee Watson) diagnosed the problem. The part was not available until the next morning. Tech (Lee) called me early Tuesday morning telling me he was on the way. He arrived mid morning Wednesday and installed the new part, had the AC unit up and running before 11:00AM.
I found Lee Watson to be highly professional, extremely competent and a great spokesman for his company.
Effective immediately I canceled the plan with my current company and signed up with Hiller. Hiller's prices are competitive with my old Heating and Air Company. However the response and Customer service is the selling point with me. When I or my family need someone, I need them now, not 3 days from now. Great job Lee and Hiller.- Fred Y.
I was extremely pleased with the service Hiller provided. Michael Collins was wonderful!! I will call you again.
- Nanette M.
On 5/29/12, we were struck by lightning. One of the many resulting issues was a problem with our HVAC system. One of your fellows, Nathan was his first name, came out and completed a diagnostic on our system. He fully assessed our system, performed the needed repairs, and got us up and running efficiently. I very much appreciate his work!
- Daniel U.
The agent was fast and friendly.
- Randy P.
Great job by Sherman Creek. The problem was resolved and the inspection went well.
- Randy B.
Hiller performed a whole-house plumbing inspection. I was impresed with the throroughness and professionalism of the inspection. Several matters were dealt with extremely well.
- Jeana L.
Very good experience. Bob was prompt, clean and tiday, friendly, solved my problem, and explained additional options and maintenance plans. Very professional.
- Suzanne E.
We had two toilets that had broken parts and one was leaking. Due to the age of the units I decided to have the parts replaced in all three toilets. Tim was friendly and offerred advise to help extend the life of the units.
- Gary B.
Always Wonderful!
- Terry D.
Jeremy Morgan, one of your best Plumbing Service Technicians, just left my home after solving all of my plumbing problems in a most professionel manner. This is the most customer friendly person that I have come in contact with in many years. I know that Hiller is proud to have such a person in the employ. I give him 5-Stars.Your price was most generous.
I'm happy with Hiller. See you next time I require plumbing assistance.
- Clifford P.
We had our house replumbed. We had a couple of leaks afterwards , however they were fixed on the same day I called about them. Very nice salesman and installers.
- Debbie W.
From the initial phone call to the estimate/service visit I could not have been more satisfied. Brady was very friendly and professional and fully described the entire process clearly and accurately. No doubt - I would use Hiller again and highly recommend them to everyone I know. Thank you,
prm- paul m.
Very happy with speed of service. Very happy with technician- Mark Stephens. We have NEVER been disappointed with your company!
- Ricky F.
Very good customer service. Will probably use Hiller for my AC/Heating needs, as well. Mr.Kennedy was very professional in his knowledge and demeanor. Your are very fortunate to have him.
- BRENT R.
When our air conditioner quit working in 100+heat on a weekend, we called Hiller as a first time customer because of their claim to not charge an inflated weekend rate. We were pleasantly surprised at how quickly they could come out and were so pleased by the warm personality and professionalism of our service tech, Mike.
We are now Happy Hiller Club members!- Cindy F.
Jonatahan Mullikin was professional, helpful, and very pleasant. Thank you.
Idit Dobbs-Weinstein, Ph.D- Idit D.
They did a fantastic job. Terry Traughber and james tildwell
- martha h.
Chuck Livingston did a great job for me. He was very polite and respected my to include wearing read covers over his shoes. Job done quick and professionally. Thanks
- William I.
Bob was great!
- Tamara C., Imagine Hair Studio, Inc
Our a/c went out on a Friday night. We called the next morning and service tech was out very quickly. He took care of the problem and spent the time making sure we were up and running. Excellent service and he had lots of information regarding the Happy Hiller plan. We have signed up for that today. Ray Braddom was our service tech and he was courteous, knowledgeable, and very thorough. Excellent!!!
- Tonya M.
Service Tech, Ron, showed up and found the problem with no trouble. Quick repair and an explanation of how the problem occurred and he was out the door. These guys are knowledgeable and professional, and make sure that they take care of their customers. I will be using them for any and all plumbing needs in the future for sure.
- Joseph C.
I was very pleased with the services I received from the staff at Hiller when my A/C unit went out on 6/21. I called and talked to a lady that set up my appointment and then later that same day I had a service tech at the house to inspect my problem. The service guys name was Nathan M. and I would recommend him to any of my family or friends if they needed work done. He was very professional and very helpful with telling me what all was wrong and what needed to be done to get it fixed. He helped me with all the paperwork to get financed, and then returned the next day 6/22 at the exact time he said that he would to start the install of my new unit. He finished the install and everything is working great! I would like to say thanks again to Nathan and the helpful staff at Hiller!!!
- James O.
We called Hiller Plumbing to fix our leaking commode. They showed up on time, were efficient, solved the problem and were priced fairly.
- Lisa S.
Brandon was courteous and efficient. He removed our existing toilet and will replace when the flooring is repaired. I am satisfied with your service.
- Jerry A.
Very pleased with the speedy service.
- Rusty C.
Outstanding. I always have my home service by John Braun who is in my opinion, one of the best plumbers in Nashville. He is an absolute joy to work with and I highly recommend Hiller, and specifically tell my neighbors and friends to ask for an appointment with him.
- Jonathan B.
James provided us with great service. He seems to be a very upfront and honest service person.
- Paige F.
I am writing to let you know what a wonderful customer experience I had with BILL KENNEDY. Bill provided one of the BEST customer experience's I have ever had with someone coming in to my home to provide a service. The quality of his work was outstanding and accommodated me and my availability. In fact, he was so great, that I will request him only when coming to my home again. I now feel safe because of his work. Please thank him again for me.
- Theresa G.
I am a single working mother of two who has had to struggle to maintain and keep up my residence. Having to "take charge" of each and every little thing that can, and usually does, go wrong can be a nightmarish responsibility! Being a member of the Happy Hiller Club has made that job so much easier. I am no longer terrified when something goes wrong. I know that once I call Hiller, it will be just a matter of time before things are looking up again. The Happy Face Truck truly does put the smile back on my face!
- Marty H.
Tim Larkin was absolutely fabulous. Our water heater went out, Tim was very courteous, helpful and resolved the issue. Please know that every single technician who has serviced our heating/air or plumbing over the last several years has always been top notch. Your employees from the CSC, Dispatch and the techs are excellent. Thank you for running an outstanding service organization!! While our neighbors use and/or work for Lee, we wouldn't think of switching.
- Breann L.
Service Technician was very polite, professional and thorough. Would recommend for service again.
- Preston W.
Today Brandon Weeks installed a Recirculating Pump on my hot water heater and a Whole House Carbon Filter system. He tested my water before and after showing us the results and explaining how to operate the system: i.e. Vacation setting etc. He covered his shoes before coming into the house and was very professional in his attitude and work.
- Lonnie H.
Our experience was wonderful. Our service tech was "Chris" and he was great. He went out of his way to make sure everything was checked. We learned from him we have bigger issues (in regards to a "clogged line") and plan to ask for him specifically when we do the needed work. Again, we really appreciated Chris and his professionalism.
- Rick E.
Your technicians arrived on time and worked tirelessly until the job was completed to satisfaction. We have been using your services for nearly 8 years and will continue to do so. Particularly noting Brad Brown and his team, I appreciate his kind, courteous, and professional work ethic.
- Gilman W.
Generally, good.
- Glen H.
Technician very friendly and professional.
- Melony H.
Brad Brown did a great job. He was informative and professional while replacing our water heater. He represented your company well.
- Richard F.
Excellent service! Fixed right the first time. Also was very helpful in explaining problems we may experience in the future.
- Jeremy J.
Very courteous and friendly. Keep it up.
- Erick H.
I was very pleased with the whole experience from David Gardners presentation and taking the time to explain everything. Andy and Joey, the installers were great. They took great pains to make sure everything was done right, took the time to answer any questions I had. They were the BEST. THANK YOU SO MUCH!
- Ronald B.
I created a real mess with my fix it yourself plumbing attempt. I knew I was in trouble so I called Hiller. Brad was at my home within 24 hours. He was extremely courteous and knowledgeable. He had me back in business in less than an hour and even cleaned up everything even though we told him that was not necessary. I am now a Hiller customer. Thank You and send my thanks to Brad.
- Joel C.
Brian and Brad were both extremely professional and knowledgeable about their work.
- Mark Q.
Brad Montgomery was the HVAC Service Technician that answered my service call on Monday June 11. Brad arrived at my home on time, was the most professional tech that I have had in quite a few visits. He was able to identify my cooling problem and correct it under warranty. I am not certain the highest classification for service but Brad was SUPERB. Thank you Brad, I will call Hiller the next time I need service and hope that you will be the one to respond.
- Linda E.
I was really pleased! Willie Calhoun was very knowledgeable and explained everything extremely well! He listened and even gave me the opportunity to ask questions. I would highly recommend him and the Hiller team anytime!
- Donna R.
Joiner Happy Hiller Club. Had first two inspections. Technicians arrived within scheduled time. They were very polite and helpful. Water heater was drained but temperature was not put back to what I was used to and I had a very cool shower. I increased the temp slightly and then water heater safety pipe started dripping water. Sign on water heater said this was a dangerous situation so I called your office immediately. I was pleased that they sent a plumber that day, but was shocked that I needed a new water heater as current one was only 7 years old. New heater is now working fine and I certainly hope it lasts longer than even its 10 year warranty.
- Anita O.
Thank you for coming out so quickly and fixing my air conditioner. Your service man was very professional and polite.
- Mary Ann S.
Chris was professional and efficient with the repair of the leaking bathtub faucet.
- Claire E.
Brad was very helpful, polite, clean and patient with us while we tried to understand the problem.
- Drew D.
Personnel were very professional and courteous. They did great work in a timely manner.
- Richard H.
It was very quick and efficiently done.
- Pamela R.
I was very pleased with the replacement of the water pressure control valve, and also the information of other Hiller services that the tech gave me.
- stephen h.
I was totally pleased with your service - the tech got here a lot sooner than I thought he was going to come- he explained everything to me so I could understand - he was very professional - Thank You.
- Luis S.
I was very impressed with the service I received. The tech was courteous and knowledgeable. It was excellent.
- Karen S.
Adam did a great job. He was very personable and professional. He was respectful towards our family and tried to be as unobtrusive as possible.
- Dan S.
Kris Wright was the technician that came out and I was very happy with him.
- Robin L.
The guy that came out was very pleasant and I really enjoyed talking with him. Before he did anything he told me what he was doing and how it would help the unit and before entering our home he put on little booties so that he would damage our floor. Come to find out my wife works with his wife (what a small world it is). I was very satisfied with his work.
- James H.
Connection to the furnace was replaced. Service and communication were excellent.
- Brad S.
Hiller is the best plumbing/HVAC company, and Bob Fening is the best plumbing technician I have ever dealt with. If only every company operated like Hiller, it would be too good to be true. My only regret is that I didn't become a customer 12 years ago when I arrived in Nashville.
- Mary Lynn D.
Claude is a great plumber and wonderful person. Claude diagnosed what needed to be done at 1718 Linden and then he and Moe executed the project perfectly. We are getting 1718 ready to sell and we really appreciate the outstanding work that Claude and Moe did. Thanks again. Wayne
- Wayne R.
Great experience. Bill did a wonderful job. He answered all my questions and gave great advice about keeping my drain clean.
- Eeic C.
Everything went fine. Thank you.
- Michael W.
As usual, another great experience with Hiller PHC. The technician was a little late getting to our house, but that wasn't primarily his fault. He was up in Bellevue finishing a job when he got the dispatch for our call in Spring Hill. We set up the appointment the day before (not an emergency call).
- Michelle L.
What a great experience! From Sheila and Beth on the phone to Brandon who quarterbacked the relocation and installation of a new water heater to Tim who helped him to Steve the electrician. What a great team! And what a great warranty! My wife and I are quite smitten with your immensely personable and professional service, and highly recommend your company.
Please do something nice for our next-door neighbor who recommended you. Her name is Clarice Evers and she lives at 2040 Aberdeen Circle. She had Mike out yesterday to service her air conditioner. It was her highly complimentary comments about Mike and your company that finally persuaded me to pick up the phone and schedule an estimate to move/replace our water heater. The next day (today) the job was done with minimal interruption and superb craftsmanship. Clarice deserves a huge chunk of the credit.
Warmest regards,
Dave & Sheryl Stockwell- Dave S.
Thank you SO MUCH for coming out the same day I called. The tech that came out was very nice and informative. I had an awesome experience.
- Melinda J.
A big "Thank you!" to Chris, who just left my house - the washer had been backing up, one of your competitors went MIA on me and I just needed some help. The office staff was friendly this morning when I called and I was thankful to have same day help. After asking some questions, Chris ran the camera and found a root ball 90 FEET out from the house. Tried to snake and that didn't get it, ugh! They're coming back Monday to do a spot replacement. But I especially appreciated a) not being spoken to as though being a female makes me dumb, and b) being given choices. He gave me a lot of information, even gave me a few do it myself options I could try and all along the way offered "we could do this OR this, this is what the expense difference/advantage would be..." Much appreciated, will definitely be a repeat customer!
- Tiffany E.
The professionalism of the service techs... I never have to worry about rain or dirt being tracked in. Your staff always comes in with shoe covers and never leaves messes. Very kind, friendly and easy to communicate with on related work, costs and immediately finds out if parts are in stock while at my home. No waiting and wondering. I am SO PLEASED with the work even though it may be a little pricey! I can depend on immediate service which I can't get from any other HVAC-plumbers in the area.
- Pamela C. Knoxville, TN
Patrick went beyond what I expected. We purchased a utility sink for our garage and wanted it installed. He inspected the crawlspace and found that we had other issues and was able to provide me proof with pictures, explain what it was I was looking at and the hazards if issues were not addressed. Then he discussed the pricing in detail, job task and after all that, told me that he would be able to honor not just "one" of the $20.00 coupon I have but would allow me to use the additional $25.00 off from the survey. In this day and age when businesses are so worried about cost, it is so impressive that Hiller is worried about my expenses as well. Thanks for a very "happy" customer.
- Sherry T. – Clarksville, TN
We had Billy look at our air conditioning and he was very courteous, very knowledgeable and very helpful. He knew what he was talking about and was also understanding of our situation. Nothing that I can think of would have made our experience better. Billy got us taken care of immediately and worked it out for us to meet with your CA team to determine the best route for us to take to get it taken care of permanently.
- Brian L. – Hendersonville, TN
had a difficult situation and had called Sears 14 times with no resolution. Hiller was determined to find the problem and did not give up until they did.
- Ann S. – Knoxville, TN
Robbie Ford. He was fantastic! Customer service all-the-way. The best service technician that has ever worked on my house. You have a great employee. Top recommendation that is based totally on the professionalism of Mr. Ford.
- Bill W. – Franklin, TN
The technician was smiling and I was so upset. He made me feel better instantly! I don't think I will ever call any other plumbing company. I have called others in the past and have not been pleased with the results but that was not the case this time. I believe I have found a company I can trust. Thank you!
- Susan R. Franklin, KY
Technician Todd DeLong was outstanding. He went into detail on what and why he did things and explained things I need to do to prevent problems down the road. He did a preventive maintenance check that has exceeded anything done in the past. Todd will be the one requested on my next inspection.
- Ray M., Brentwood, TN
Christian was on time, very professional and explained everything thoroughly! We appreciate his help in solving our problem which was a touch on the disgusting side.
- Jamison H., Gallatin, TN
Mr. Robert Bing made us 100% happy with his 9/21/11 service call. Cannot say enough about Mr. Robert Bing. Professional, knowledgeable, courteous, clean. I could go on and on.
- Carl W., Mt. Juliet, TN
The Plumber was confident in his diagnosis of the problem, which in turn made me feel confident in the success of the repair, without wondering "what else it could be"? He knew! You have just gained both an extremely satisfied customer and an advocate for your Company! Michael Shaver, who came out to my home was Fantastic! He was courteous, professional, able to explain what he was doing and a wonderful representative of your company!
- Jill S. – Lebanon, TN
was an exceptional - not just good, but exceptional - ambassador for Hiller Plumbing. He was very thorough, and professional in every sense of the word. We will use Hiller again solely because of him.
- John P., Antioch, TN
Knowledge and professionalism of Bo Burns. Your desire to try and rectify an obvious faulty product that was installed in our home.
- Hoyt B. Nashville, TN
The very courteous service and the professional manner executed. The BEST service we ever had from a Plumber. Service is excellent by Patrick O'Brien and the office support staff. Service is excellent by Patrick O'Brien and the office support staff.
- David B. Clarksville, TN
Polite, professional, courtesy. Mr. Tidwell and his assistant did the install and I consider them to have done the same work on my home as they would like to be done on their home. Very polite and professional. Clean and left my outside area as clean also. Would welcome them back if I need any other work done. As always I will recommend you to my neighbors.
- Kalub D. Springfield, TN
For certain! Your Technician, Jim Knott, was great. He arrived early, explained in advance what he would do and did it. He went above and beyond in his effort to improve upon the original appearance of the outside faucet connection. If you have a program such as 'Technician of the year', etc, he should be highly considered.
- Craig O. Hopkinsville, KY
The service technician, Jim Knott, was professional and friendly. He was thorough and explained everything being done in a very thorough manner.
- Jerry P., Clarksville, TN
Robert Bowman was outstanding. Very informative and easy to work with.
- Tony M., Nashville, TN
The person who came from Hiller was Sherman Creer, and it was very, very nice and gave my husband and I a detailed report with recommendations, the reason for same, and answered any questions we had. We felt very comfortable with him.
- Brenda V., Bowling Green, KY
Although the glacier bay faucet which I supplied had the cartridge installed upside down from the factory(a parts warranty issue), your technician(Willie) went above and beyond to make sure things were adjusted properly and the my faucet was installed to function properly. Willie Calhoun should be commended for taking care of an issue that he could have clearly required me to deal with as a product warranty. His actions give me great confidence in using Hiller in the future and referring Hiller to others. Willie is a big part of what sets Hiller apart from other plumbing outfits in the area. He showed respect & compassion for my family when fixing our faucet. He did not just settle for okay, he made sure it was right. Many Thanks.
- Brian T., Clarksville, TN
I was not a club member when I called this morning. I was referred to Hiller by a co-worker. Erica answered the phone and was super! She listened to my problem, told me what she was going to do, then talked to me about the club membership. Awesome experience!
- John C., Hendersonville, TN
I called Bill Burns and he helped to get me a same day appointment because my heat went out. Billy Edwards did a great job of taking care of me and my heating problem. I was also very pleased to get a follow up phone call to make sure I was happy.
- Michael E., Franklin, TN
I liked the fact that when I called, I spoke with a person without being put on hold. Most places either have a recording or someone who answers and immediately places you on hold for several minutes.
- Justin H., Brentwood, TN
technician was knowledgeable, courteous, and did a great job with clean-up.
- Jerry K., Franklin, TN
With busy lives and schedules, we can really appreciate business professionals who do what they say when they say they will do it. Everything was timely and our service was above and beyond our expectations. Our technician was amazing and very personable!! We will be using Hiller for and all of our plumbing/heating/cooling needs. Amazing overall experience!
- Suzanne G., Nashville, TN
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