It was great
- Barbara S.
Came on time, called ahead, did good job
- Paul R.
Great experience. No complaints. Always does a good job, very courteous and efficient.
- Diane A.
We will be having a lot of work done on our home, plumbing from the street and all the pipes under the house. The two men here today were very informative and helpful. Can't wait to get the work done!
- Janice S.
Everything was as hoped for or better. The problem was not serious, I'd expected service after the weekend and was pleasantly surprised when it was taken care of within hours of my call.
- Thomas J H.
Dustin Young did a wonderful job for us!
- Greg H.
Billy Ezell did a wonderful job for us!
- Greg H.
on 3 oct 2013, we had a total repiping done. RON and ALEX were the professionals performing this difficult and dirty tasking. not only under the house plumbing, they installed water shut off valves in bathroom, kitchen sink to include dishwasher, ice machine and water shut off valve to shut off water to house. additionally, they replaced/installed outside water faucets they were very courteous, friendly, tidy and most dedicated to task at hand. they wanted to replace items from under the sinks and were advised we would do it. there was some sawdust under sinks to clean up, however, not a problem for us.
- james t.
10 OCT 2013, GLENN, JEFF AND MICHAEL installed our heating unit and cooling unit(not a heat pump) these three professionals were a pleasure to have as installers. they are customer friendly, very polite and efficient. wen they left, i could not tell they were there except for the new units installed. all areas were policed spotlessly. i certainly would request them for any further problems which might arise. superior job and well done.
- james t.
A good experience, technician show up on time, when right to work, knew what he us doing.
- Darrell V.
I was due for a plumbing inspection with the Happy Hiller club,and Lance,your employee, that came out for my inspection was very polite ,did a great job and I am very pleased.,thank you Lance,great employee.!
- elizabeth c.
Our technician was quick, efficient, and very respectful to our family and house hold.
- Heather B.
I am impressed with your experienced personnel. From Steve who came to inspect my heating and air system to James and Lynynrd who installed my new Ruud. Steve was very concise and easy to understand as he explained the problems with my old unit. James and Lynynrd were very diligent, efficient, and neat in their installation. John Pickle was equally concise and effective. I appreciate the entire team. Their consideration of my time and property is commendable. They all need to be recognized for their quality work. Thank you for all your service.
- Mary W.
Great serviceman who was efficient and thorough and knowledgeable.
- Candace D.
Bill Kennedy installed a water heater expansion tank, a pressure reduction valve, and new supply lines for the master bath. He did a very nice job.
- Dan P.
Mark came today and did an excellent job. He is very friendly and explained things to me. thank you. Mark.
- Cindy D.
Your men re-lit my pilot light for my fireplace and then showed me how to do it.. They were so very thorough and pleasant to deal with. Many thanks for having a great service team.
- Pat R.
Excellent--the gentleman who came was friendly, knowledgible, and speedy, as was the service overall. I called a bit after 8am this monring; it is now 9:20 and I'm sitting at my desk at work. Amazing.
- Maggie M.
Just wanted to tell you that being a member of the Happy Hiller Club is the best investment I have made in my house! From the set up of the appointment by Sheila to the completion of the work by the technicians Chris and John and the follow up phone call......I give Hiller an A+! Every person I encounter at Hiller is helpful and courteous. In this day and age of big companies becoming very impersonal.....thank goodness Hiller continues to take a personal interest in every customer and makes sure that every job is done and done right. I can assure you that I will be a Happy Hiller Club member for life! Kudos to you for heading up a GREAT company!
- Debbie H.
I have been extremely pleased with everything that Hiller Plumbing has done for me. I look forward to keeping you for all my plumbing, heating and cooling needs.
- Steve C.
We had Dustin Young at our home today. Absolutely professional, cordial, polite, and very intelligent. He explained what he was going to do- went about his work, and explained what he had done when he was finished. I've noticed that your guys even wash the units! Amazing level of service! Please forward this to Jimmy since I could not access the personal website. Dustin tried from his computer and couldn't get to it either.
You folks have some really amazing people working for you- they are always cheerful, polite, and get the job done. Mr. Hiller- you've picked some very impressive folks to represent your company. I'm proud to do business with ya'll.
- Mike C.
Matt Hamilton is a very good, knowledgable tech!! He did an awesome job checking my unit this year and last year also!! Anytime I have a need for my unit I would like Matt to be the tech who comes out!! He is very respectful and strictly professional!!
- Carolyn D.
One word: Excellent!
- Charles K.
The service man was here in about 10 mins was very nice and and helpful. Thanks so much
- katie c.
It was a Saturday morning and we had a plumbing problem..... the toilet was slow flushing. The Hiller truck showed up and began working on the lines outside. The Tech was very friendly and informative. He cleared the line and we were back in business. He suggested we replace the line in the near future. I was very pleased with the Tech and the service.
- Tish Z.
Another great experience with Kenny Brown, he checked out my heating system and got me in good shape for winter. See you in the spring
- Catherine D.
Derek Powell arrived on time and did a great job on our plumbing tune up. He was very thorough and explained it to me in terms I could understand. Give this guy a raise! He is an asset to your company.
- Alyson B.
SHERMAN CREEK IS THE GREATEST! Always send SHERMAN please. He does an excellent job and he sits down at the kitchen table and explains everything to me - twice if necessary. I feel confident that he is taking care of things. James came with him today and was also pleasant and competent.
- elisabeth c.
How do you describe what an awesome job your men did at our home yesterday? Whatever they get paid, isn't enough. Their attitude and willingness to please was outstanding, which matched their courteous behavior. Much to our surprise, everything was cleaned up when they left, explained all things that worked and even went through the new system with my husband right down to the new thermostat on the wall and how it worked. We are so please with your staff, that we are now going on to the electrical and then the plumbing. Even the salesman was a pleasure to deal with. Wish buying a car was this easy! In a world where a person cringes when they have to get something done, this was a blessing. You should be very proud of the people that work for you because it is obvious whatever training you do, it works very well in your favor because they are AWESOME. Thank you for a great experience. Mary Biel
- Mary B.
Very professional and friendly!
- Vonda K.
Michael Dail (sorry if I slaughtered the name), came out to our home to fix the heater yesterday. We were not happy with the previous service we had received in spring and when Mike got his tool bag I was a bit sceptic since the bag was brand new and had only a handful of tools in it, that they sent the new guy to my house. So I watched closely what he did, and have to say that the appearance of the tool bag was misleading. Mike did an awesome job diagnosing the problem and fixing it. He also more than made up for the issues we had with the previous service. If possible, I would like to have him handle any heating/ AC service or issues from now on.
Thank you very much, Caroline Telesco
- Caroline V.
Bill Kennedy came out to snake out drain on a house we had just bought a few weeks ago. Needless to say, we were upset to be having plumbing problems already and we had already had Roto-Rooter out once before. Bill did a great job! He was friendly, showed us where our septic system was (we didn't know because we had just bought this house), he recommended fixing some problems with our toilet that we were not aware of and answered a lot of questions we had about what to expect with septic maintenance. He was absolutely wonderful!!! I would recommend Hiller (and Bill Kennedy, especially) to anyone!!!
- Jennifer W.
Both Your Heating & Air and Plumbing guys were polite, respectful and informative.
- David S.
The gentleman who came by was both courteous and competent. We decided to purchase the 3 visit, Happy Hiller Club promotion. Will be calling you shortly.
- William D.
Every thing is OK.
- thomas k.
It was so very nice to have someone that was so professional, yet so nice and friendly. He didn't appear to be in such a hurry and took the time to answer all my questions.
- KATHLEEN C.
In January of 2013 my hearing/cooling went wackoe...so I called Hiller and they sent out a gentleman (sorry can't remember his name) one of my biggest pet peeves is being talked down too as though I am stupid...well let me tell you this employee of Hiller was by far the NICES person I have ever dealt with...he spoke to me not above me and I felt extremely confortable with him...before I chose Hiller my electric bill was running me between $365-$425 per month...I know sounds hokey but I swear its true, now my bill runs $145-$168...I can't say enough about this company...well fast forward now to August 2013 and yes my water heater goes blurp...I call Hiller and once again the gentlemen who comes out is very professional and treats me like a human being and not a dits...I now have a new water heater and would like everyone to know you can have total confidence in this company and its employees they are the best.
- Denise R.
Everything was great about our recent visit from a Hiller tech.
- Kristine A.
I was more than satisfied with my last service call............
- Delbert W.
Always a pleasant experience.
- Shelly M.
This past week we had our first Hiller club service. Unknowing to us we need a new hot water heater and our downstairs package HVAC needs to be replaced. As a matter of fact, it was condemned! Yes we were in shock. My wife and I are not prepared for this kind of expense.
Matt Hamilton is awesome! He did an incredible job of showing me what was wrong with our downstairs HVAC. It is from 1992. It has all kinds of thick mold growing on it on the inside. He was also able to point out significant cracks in some parts that would cause carbon monoxide to enter our home. Me and my wife are so grateful that the Hiller employees are so thorough. We feel they have just helped us avert a potential disaster and health hazard for our family.
Now to get it fixed!
Thank you for all of your help!
- Adam H.
Technician Kenny Brown was very informative and professional. He explained everything fully and explained my options very well.
- Susan S.
Michael Bradford came out last night to help us out with a ac unit not working. He explained why the unit was not working. The price for the new compressor motor on his hiller sheet was shown. He was super nice and has followed up with me this morning already. I found him to be very professional. I am in the process of getting 3 bids over the phone but will call him back if he is in the ballpark of the other bids. Thanks
- Amber T.
Louis with plumbing
Bill with Hv Ac
Professional and efficent
- Tom W.
Very helpful and professional
- Kaye B.
Just a note to let you know that the whole process from service to sales to installation was extremely easy and professional. Also, the installers that worked on the AC unit were awesome to work with during the 2 days they were here. Wanted to let you know that Roger and Todd did a GREAT JOB and obviously not only know what they are doing but they enjoy what they do! Thanks again!
- John B.
Great Service all around.
- Randy D.
Service was performed on our three units and all went well.
- Stanley C.
Awesome experience as always! Top Notch Service!
- Charu S.
on oct the frist this year i had willie calhoun and jeremy to my house to put new plumbing in my house.They did a great job they were very polite and nice they answered all my question.they cleaned up after they were done.It was very nice to have them here.
thank you so very much
- dorothy p.
AWESOME! Ron was great! 10:30 pm he shows up with a smile, great attitude. fixed the backup. I know he had a long day but you would never have known by his attitude. I could go on and on. Mr. Hiller you make sure you tell Ron Kovack from Clarksville we really thank him.
P.S. if all your servicemen are like Ron you have no problem. Thanks again
- Jeff M.
Daniel Kelly was wonderful, so polite, so helpful, just a wonderful person. All the men he had with him were great too. You have a wonderful crew working for your company and I will be sure to pass the word. I love my bathroom and no fear of falling anymore. Thank you so much.
- Dianne n.
Moe and Craig were on time, positive and professional. They fixed a couple of plumbing problems, one I knew about and one I didn't. I like the idea of having regular plumbing maintenance. It gives us a peace of mind as we and our house get older. Thanks!
- Joe M.
Excellent work by technician Brandon Weeks and his apprentice while installing hot water heater and new toilet. Discovered next day that latter had a manufacturer's defect, and he returned to remove it and install a replacement. He was friendly, provided details on warranty, etc., and clearly wanted me to be happy with the work, and I am.
- Donald H.
Great service guy, polite, efficient, friendly (even to the dogs).
- Kenneth J.
We were very pleased with the service our repairman provided. He also informed us about the special yearly checks and we plan to call and arrange for those!!
- Bill T.
Everything is doing well. The new unit is performing well and my upstairs unit is the same. I can't believe how fast the service and work was done. Justin Self and David James here on a service call on Tuesday Sept. 10th. Max Grose came that same evening and sold us a unit. By Friday Allen Cottrell was here to install the unit (which was really fast) considering it wasn't an emergency. Butler Ducting cleaning did a good and clean job too. Everyone was very businesslike but very friendly. Job well done!
- Ron G.
Always have been well satisfied with their work. Top notch company
- Kenneth H.
Roger Drury did a great job working from 2pm to 11pm this past Saturday to make sure I was completely satisfied. His customer service was great, and his plumbing results were excellent. I am grateful for his hard work and results.
- Darrell D.
The Happy Hiller Technician came to perform my plumbing tune up. All I can say is outstanding! Once again, your team exceeded my expectations. I recommended someone to you today at work. Keep up te great work!
- Dwayne E.
Zach Johnson is awesome. He came out for a 7:30 PM service call and was extremely nice, helpful and knowledgable.
Thank you for hiring people like Zach, he is making a pretty painful situation be a lot more manageable.
- Daniel B.
Great service and sales.
- Charles Q.
Gary was very courteous and very knowledgeable concerning my problem . Solved the problem quickly Thanks
- Jack B.
I was very pleased with today's visit. Both gentlemen were efficient & polite.
- Linda W.
Very good experience, the technician was very courteous and helpful, called before the appointment and was within the time frame discussed.
- barbara d.
Your company was prompt, professional and very easy to do business with.
- Mark S.
Perfect timing, very courteous and professional.
- Rick S.
This was our first time for our semi-annual heating & cooling inspection with Hiller. The technician was very knowledgeable and courteous. He explained what he did and when I should call Hiller for the next inspection.
- Neal B.
Conducted fall tune-up. Technician (Mike D.) was through and professional. Completed tune-up in a timely and accurate manner.
- Mike B.
Service was quick and thorough. Please with overall service of Hiller.
- Dianna O.
After one technician named Greg came out, he determined that 2 parts needed replacing in my HVAC unit and the drain needed cleaning. He got me up and running but the unit still was not cooling. I called and got another appointment and technician Michael Bradford came back. He tested the coolant level (which apparently the first guy never did) and increased my level which made my unit work correctly again. Michael was very friendly and helpful. He was thorough and explained things to me in common terms that I could understand. Really can't say enough about how good this technician was, especially compared to the first guy. Greg did his part, but I felt much more at ease, appreciated, and that I understood all that was happening with my unit with Michael. I hope I dont need Hiller again for a while, but if I did that Michael would be my technician. Great guy, great employee.
- Brad M.
Hiller has been AWESOME to deal with and their technicians are top notch. I'm moving to Dayton TN soon and only wish they had one close by.
- Brian C.
I have enjoyed doing business with Hiller and look forward to doing business in the near future. I appreciate Mr. Hiller dedication to his work and his # 1 concern for his customers.
- Canida B.
We had a good experience. The technician was pleasant, efficient, and professional in all ways. The service was quick and we were back in business in a timely manner.
- Gerald B.
I had appointments for both hvac & plumbing inspections.The plumber showed 1st checking under kit sink,bathroom & water heater -he found no problems.
While he was finishing up the hvac service man showed up to check my unit to prepare for the turning on the heat.He also told me he found no problems. I found both service folks very friendly,and being gentlemen.
- Paula P.
The service rep that came out did a wonderful job on the plugged up toilet.
He had it unplugged in no time. He was very informative and helped us understand how it might have gotten plugged in the first place.
We liked everything about the service, that we signed up to be a member of the Happy Hiller Club.
- Richard P.
Excellent Salesman Chris, Excellent Installers Chris and Ron,
Excellent Service Brian who we request to be our service person.
Very professional staff at Hiller, good competition with Donelson
who are very good also. Hope I got all the names right.
- Patrick B.
I contacted Hiller based on hearing radio and TV advertisements. I like the slogan "Happy You'll Be or the Service is Free" because it sounded like Hiller stood behind their products and service. While I searched on-line about our AC problem and talked with Jonathan from Hiller about our specific problem. I then talked to my husband about our options. We decided with the age of our unit, to replace the full unit. Rob the salesman reviewed details of our soon to be purchase. He quoted several of the same things Jonathan had quoted so I know Hiller trains their professionals well. Sounds like folks read off the same page. Rob offered two portable units to cool the house until our new unit could be installed. Both installers, Jeremy and Josh arrived and stayed with the install till we were confident we were up and running. Jeremy and Josh as well as Jonathan and Rob were very professional. We reviewed the checklist and I had already begun reviewing the thermostat instruction booklet. Jeremy gave us a quick review of the operation of the thermostat and we were done. Overall, some folks have said we should have gotten several estimates but my husband and I were please with the 10 year parts and labor warranty and 2 years of maintenance checks.
- Carol M.
Awesome customer service. The Hiller Team always provides friendly and informative service. We would not ask for anyone else
- Kenneth Y.
It was thorough and took very little time. The service technician was courteous and friendly and appeared to know his business. It was professional in all respects.
- James E.
Your service men have been very capable,friendly and helpful
- Paul S.
Adam came for my first "Happy Hiller Club" service. Very nice, polite young man who explained three areas where he recommended I look at making some changes. I will schedule at least one of those recommendations in October. I am very impressed with the Happy Hiller Club membership and think it is a very good value. Thank you, Adam.
- Susan T.
very satisfied...techs are very personable and interact with customer in friendly manner
- john m.
Very good !!!!
- James & Diane L.
Hiller has been very prompt about coming out and addressing the issue. We have had a recurring issue at one site and they have worked on it several times. They have been very courteous and professional about their business.
- Debbie L.
I just want to let you know that Rob Noll done an excellent job of explaining the advantages of a new furnace as to fixing our old one. This was the second time the exchanger on this furnace cracked We had it fixed a few years ago. We decided to replace it considering the age of it. Rob gave us the price of fixing it or buying a new one he also told us that the Amana would fill our needs of an air conditioner and furnace. Grateful for his help. I am one to always buy the most expensive things when it comes to things for the home. We have been very pleased with all the work that Hiller has done plus all the professionals men knew their jobs very well. Even though I am very happy with Hiller I hope we don't need you services for a while. Please tell all the men that they did an excellent job for us.
- Janet S.
your service tech,Dustin Young was here on 09/26 and did an outstanding job servicing our unit for the winter,he was very friendly and very helpful--hope to see him again.
- peggy h.
Replaced concrete pad. James and Terry removed condensers; Ron and Jason reinstalled condensers. All techs did a great job. Timely, accurate and very professional. Thanks
- Mike B.
I am so impressed!! Rick was professional and courteous. He let me know what he was doing throughout the appointment and explained everything he did. He also told me about the annual package that I plan to sign up for (just didn't have time today.) I've already told my co-workers to call Hiller for any plumbing, heating or air issues. Thank you!!!!
- Annette B.
Complete, fast,friendly. Explained every detail. Very polite and respectfully attentive to my home.
- Barbara I.
The guys were very knowledgeable and very nice. They let us know every thing that had to be done before doing it. Great guys to work with thank you for your help and for fixing our water leak.
- Charles O.
We had a severe sewage problem unknown to us. We made the call on Sunday 09/22/2013. Bryon came and checked everything to let us know what the problem was. Long story short...........
I'm Mrs. Satterfield's daughter.......... Kathy and I do appreciate the way that he was very professional in explaining everything to myself and my mom........... She recently had 2 strokes and he was VERY impressive upon my mother, never pressuring her once. Explaining in depth details so we could understand. Just knowing, that we had someone that was concerned and truthful and personal......... made it all better. Great Job!!
- Jo Ann S.
Problem solved! Thanks for the follow up visits
- Linda B.
As usual the customer service was outstanding. We have never had an issue with Hiller and if there was a problem, the team came back and corrected any issue. This experience (service call) was outstanding. Could not ask for nicer customer service.
- Kenneth Y.
I was able to set an appointment and Hiller came quickly to fix the problem. Plumber was friendly, knowledgeable and went right to the problem. Five star service.
- Herbert D.
First time customer very satisfied with service. Corey was very professional and most of all friendly and knowledgeable.
- Doris W.
We are very happy with our service. Matt Hamilton was extremely helpful and thorough. I loved that not only did he explain what the problem was he also showed me everything that was damaged and needed replacing. We will choose Hiller for all our future services!
- Charles M.
We had to have our HVAC unit at our 2nd home replaced after it was vandalized during our absence. Hiller was prompt and courteous during every step of the process and even consulted with our security company to enable them to select the appropriate "lockdown" method for the unit to prevent a recurrence.
- Karen Y.
Excellent, prompt, pleasant, timely as promised service. Excellent technician. Problem solved.
- William T.
As always, I was very pleased with the service and the service person. I liked having the same person service my equipment.
- Marshall W.
I am 100% satisfied with my experience with HillerPHC.Their serviceman,Anthony,found our problem on his first trip.Our former company did'nt find the problem and fix it.So that is a big deal to me! Anthony was very nice and informative.
- Sherry Y.
Critter guard installers were, through, professional, and fast. They did an excellent job.
- Alan K.
Mr. Rhett Butler came and unclogged a stubborn toilet for us this morning. He was extremely professional and a pleasure to talk to while he was taking car of the problem. (Also has a great sense of humor about his name)
- Matthew B.
Bill Kellum was our service technician and came this past Saturday to do our Heating checkup / service. Bill was very professional and cordial. In fact, we totally enjoyed his service call. He was very genuine and sincere and his assessment of our hvac system was very satisfactory, including the assessment of an issue I told him about and his speculation about a possible problem that may eventually occur. I give Bill Kellum the highest feedback rating and was very satisfied with his service and courtesy.
- Ron C.
Ray Sweat came out this evening, and he was just wonderful! He came in with true energy, a great smile, and a very positive attitude. He fixed our problem in about 10 minutes and signed us up again for the Happy Hiller Club, which we didn't realize had lapsed. Even better, he taught this 65 year old woman something she needed to know about plumbing. This is a guy that ya'll need to keep around for a long time. We've asked for him to be sent to us when we have a problem--he's really, really good. Hiller has been good to us, too. We'd never call anybody else. -- Pat Daley
- Pat D.
TD (or JD?) was quite personable and knew what he was doing. The repair was done quickly and in the promised time window.
- Nancy R.
Serviceman was very courteous and professional.
- David L.
GREAT JOB !!!
Great to know, who to call when you have a problem.
- Betty B.
Other than initial installation and duct cleaning this was my first service for maintenance on the new package unit. Marcus was the tech who performed the equipment check and he appeared to be effecient and knowledgable and very personable.
- frank l.
Good people -,don't quote one price and charge another - on time!!
Price competive - clean up after the work. I like dealing with the company
- Larry M.
Shane rocks and is a very nice guy. Thanks for doing my tune up
- David E.
Your technician was thorough and professional. He even went above and beyond the call of duty when he pulled out a dead possum which he found when crawled under the house to inspect the duct work.
- Alan K.
Chris Bonneville, was at our home to check our furnaces and both need repair one should be replaced and the other is fixable. He was very polite and very knowledgeable about his job. We would like to have him back on our next check up. We have had very good experience with all your employees. All knew their jobs very well
- Janet S.
Michael Bradford was very knowledgeable and friendly. I would recommend him and Hiller highly!
- KANDI W.
I have had Hiller come out 3 times in the past year to clear out my pipes. I felt so guilty about having to call so much but everybody has been so nice and helpful. I have told everybody about the wonderful people at Hiller. I even posted it on my Facebook wall how helpful Kevin was. Thank you so much
- Karen D.
Service tech seemed to be very knowlegable and was very polite. Good job in explaining what he was here to do, explained your Happy Hiller program very well. Over all an A plus visit.
- Billy M.
The Hiller Team that solved my cooling problem was very professional and knowledgeable. They assisted me in making the right decision for me and my family.
- Dereck S.
called got appointment for next day hvac service techincin kenny brown was the teck. He was very frenidly, courteous, very effecient was helpful in answering question. Over all very pleased with hiller overall. thanks brady
- brady r.
Good service and professional.
- Delores W.
Michael Bradford completed my service on my heating unit today and I found him to be very efficient and knowledgeable. He was a very pleasant young man and has represented Hiller very well. Thank-you very much Hiller.
- Ruth R.
I am happy to report that we received excellent service today from Mr. Chris Armitage.
- Emil M.
I had a great experience using Hiller. Jeromy Walker was both friendly and professional. He was able to explain to me what was going on and my options. I would definitely use both Jeromy and Hiller again. Thanks!
- Jordan W.
The experience was very positive, the tech was very knowledgeable, informative,courteous and did an excellent job.
- Barry L.
Just to let you know what a good experience I had with Dustin Young who came by yesterday to tune up my 3 AC units. He was personable, friendly, tidy, informative and thorough. He is a great public face of your company.
- Paul L.
tech was prompt polite clean answered all questions/and explain everything
- chris s.
Hiller consistently ranks first in customer service with us. We have had a few Hiller technicians miss something on a service call, but a follow-up visit has always been scheduled promptly. We love the courteous staff and technicians, great communication, and extended hours for service calls!
- Brenda J.
It has been great to this point.
- charlie b.
wonderful service, reliable, thorough and fair.
- debby S.
Hiller responded very quickly to my cooling problems and had a technician at my house within minutes. He diagnosed the problem and explained it to me giving me the knowledge to make the best affordable decision. A team was here early the next day to replace the worn out unit. I was given 2 cooling units to use overnight which made not having any air conditioning bearable. I really appreciated the kindness.
- Nancy C.
Very pleased with my hvac maintenance!
- Mike K.
Just wanted to put in a note for two outstanding workers you have with Hiller. Matt Hamilton and Nate Miller!!
Thanks for having above average quality w your company.
- Kristin T.
Great service. Kyle was very polite and took care of my plumbing problems. I appreciated how quickly Hiller sent out someone. Everyone I spoke with was very helpful and nice.
- Patsy C.
As usual, on time arrival and pleasant service. We are pleased with our new water heater (replaced a 20yr old one) and will not have to worry. The service men were pleasant and knowledgeable. Also, they cleaned up after themselves......a good thing! Thank you. Susan Hoffman
- susan h.
Marcus was very professional and explained the items he was checking on my HVAC system.
- Joy W.
I was very happy with Steve Moore. He was very nice and friendly and resolved my problem in a very timely manner. Thank you all for your timely service everytime we need you. Please put Steve as my technician when I call you.
- Thelma C.
Our experence was great. I thank you and my dog Eddie the cat Maybe Thank You more, I no longer smell poopie in our home and Eddie and Maybe are not getting spanked any longer. I,ve been blaming them, and my husband also thanks you for he no longer gets dirty looks. My bad. Next time i'll call you first.
Clyde Martin Tree Service.
- gina m.
very nice and hard-working plumber, came on weekend.
- Betty D.
Your tech was very helpful and plesant
- charles f.
The technician came right on time, explained well what he would do to fix the problems and got the job done quickly and efficiently
- Hildegard S.
On time service
- Kwabena A.
it was a delightful one
- thomas a.
I'm sold on Hiller; it's going to be difficult for other services to compete. Derrick Powell was the technician who arrived for my plumbing inspection. He was courteous, polite, friendly, professional and knowledgeable. I asked many questions and he did an excellent job of explaining what he was doing and also offered many suggestions to keep my house maintained. Derrick was an excellent example of the customer service Hiller provides and you can certainly expect a phone call from me when there are any services I need that Hiller provides.
- Gerardo A.
AC maintenance checkup with Happy Hiller Club. Tech was prompt, polite and efficient. One year old system installed by Hiller is running well.
- Judy R.
Very good service. A little mix up on the time as I was told originally between 8-10, but when I called the dispatcher said her records showed between 9-11. The tech got here before 11 and was completed with a very professional looking job by a little after 12.
- Cordle S.
they called first, were on time, friendly, careful and respective-did a good job - showed me the problem and told me the cost and took care of it after I agreed to have the work done.
- kathleen k.
Came home to water in our garage due to our water heater leaking. Bill Kennedy came out and did a great job getting us back up and running. Thank you!
- Jason P.
- Betty C.
- betty c.
Your service was very good.
- Jeanne A.
plumber was great and service good!
- mary s.
We noticed we had a small water leak under our kitchen sink. Made the call to Hiller and plumber came out next day (Sunday). He was young man from Boston MA named Micheal, he sized up the problem, made the necessary repairs that were required, and the job was completed in the total time of about one hour. Very nice and polite young man, and he did good work and explained everything that needed to be done.
That's why we call Hiller for all our needs.
- Robert/Rebecca D.
Haven't used the heater yet, but I expect that Mike did a good job
- Nancy D.
Plumbing was by Wayne Culver. Heating was by Jm Bolton. We were very satisified with both of the workers. They arrivied on time and completed their work in a timely matter. A few suggestions were made for us to consider for the next visit.
- Nancy C.
Scott came out to work on a leaking toilet and was exemplary.
- Mike H.
All positive and timely. Will definitely use Hiller again.
- Perry P.
Hiller was called out for a 2nd opinion from what another HVAC company told us...confident with what we were being told from Hiller, will now call on Hiller to perform the work recommended.
- Helen H.
Both Bill and Scott were thorough, skilled and offered helpful advice. Gave me great confidence in your company.
- kay b.
Matt Hamilton helped us out yesterday, 9/12/13, and we cannot say enough great things about our experience. He was extremely helpful and professional. He was considerate of our family and our home, and he was extremely knowledgeable. We are so glad that our neighbors recommended your company. Thank you!
- Brittany R.
Excellent service. Great technican. Wonderful attitude.
- Jeff S.
great job. very professional. kept to the schedule. cleaned up. answered all my questions.
- Tom H.
I have had a couple of different problems that Hiller has fixed for me, both plumbing and cooling. The A/C was an emergency and someone was sent out quickly. I really appreciate this service. Thank you to Matt Hamilton for taking time away from his family to help me emergently!
- Carla I.
- Felicia E.
It was pleasant. The service was quick & rep was friendly.
- Angela B.
awesome. experiened. knowledgeable
- paige m.
prompt and courteous service
- Sarah M.
Excellent very polite . Good communication. Timely service. The only complaint I have is they did not have the part on the truck. I picked up the part at Belchers on Penny Avenue Columbia TN.
- james f.
Brandon Barfield is a wonderful plumber very polite as well as he knows his job and how to help people out. Hiller Plumbing is a great company to do all your plumbing, heating & cooling jobs.
- Lorna W.
Very positive. Very friendly and thorough. We were with Lee before, and I am much happier with Hiller.
- Anna P.
I had two visits in August. On August 23, 2013 we had a plumbing walk through. The plumbing techs were professional and informative.
They performed to minor repairs that day to our satisfaction.
On August 26, we had major repairs done. The repairs were successful. Your personnel who have been to our house are always knowledgeable and professional. Excellent service!
- Barbara West M.
The latest service I had was a plumbing check-up as part of the Happy Hiller Club. The service tech was professional in all aspects. Courteous, freindly and very knowledgable. His recommendations for general plumbing maintenance were very helpful. I am extremely happy and confident in the services that Hiller has performed for me so far. The Happy Hiller Club is a great tool for all homeowners which provides us with a comforting piece of mind that our home is being maintained by a company who cares about us as much as the service it provides.
- Barry C.
Hiller provided AMAZING service. Thank you! My last plumber told me that I had a "slow leak." After coming out twice and being unable to find the leak, they advised me to put a paper towel under my restroom sink, identify where the leak was located, and then called them to come fix it. I am sticking with Hiller after such a great experience. Alex and Jonathan were very willing to look at all of my plumbing and do an assessment of the house. It's nice to have all of the quotes on-hand so that we can work our way through replacing plumbing on our 40-year-old home. I was impressed that Alex didn't hesitate to get under the crawl space to make sure he checked everything out. Jonathan was able to confirm that the piping from the washing machine was only 1.5 inches and is usually 2 inch. We will replace that in the near future. Alex and Jonathan were good at their job, knowledgable, quick, and personable. I will be requesting them as my plumbers the next time I have Hiller come out to upgrade my plumbing. Thank you for a great experience. The pipes under the guest restroom sink work wonderfully. No leaks!
- Samantha M.
Arrived early, very friendly, fast. Great experience.
- Eric F.
One of my toilets kept running. Called in the morning and he was at my door around 11 AM that same day.
- Marcy K.
Developed water heater problem over labor day weekend. Long story short, Jason determined that it was covered by warranty and sent out Mark Welch, who got it working for us until the new part came in.
While we were without hot water for several days, Mark was able to make it work for us. He was absolutely great and took care of us promptly and satisfactorily.
- Nancy B.
Ivan was awesome...very professional.
- Grant C.
I was very pleased with Gary Davis and his taking care of our heat pump checkup. He knows what he's doing and took time to answer all my questions.
- Duane B.
Very pleased with technician and the tune-up/check up service
- Ron H.
Wonderful. The plumber was very professional and helpful. Great customer service.
- Deanna J.
Mark came out today for a plumbing check up - outstanding service! Friendly, Polite, knowledgeable - great experience! I Love working with Hiller!
- Dave W.
All of the people who have been here have done an excellent job. The service level is just great and I have already recommended you to a few friends. I hope they will take advantage of your excellent services. Thank you:)
- Laura T.
I called and stated I had water in in the bottom of my dishwasher. I knew my plumbing was ok...not clogged. But thought Hiller could fix a dishwasher because it was a product that worked and was hooked up to plumbing. I was not told that Hiller does not work on appliances on the phone. When the service tech arrived, the first thing he said was if it was the dishwasher, he could not fix it. He was very kind and knowledgable. I paid my trip fee. Called Hiller and explained this to them. They appoligized and said they would tear up my check.
- Sandy A.
From my initial phone contact to our first check up we have had very accommodating representatives from your business. Ross did a great job of checking our heating unit was thorough and professional. We appreciate all your efforts.
- Lynda C.
Bobby did a GREAT job. He took his time to make sure that he found the correct solution.
- Peter o.
My heating and cooling system tech was great. The level of customer service was refreshing. He suggested a digital thermostat, which I purchased.
- Derrick R.
Great service, very courteous, professional and on time. Did not try to up sell me. Felt that the service reps were genuinely concern about my needs.
- Shawn R.
We were very pleased with the service we received from Hiller. Very professional, knowledgeable, and friendly. We are happy we have chosen them to service our HVAC.
- Richard O.
The technician Lance was very dependable and courteous. He was professional and I felt comfortable having him in my home. There was a appointment mis-schedule but it was remedied. I would recommend Hiller plumbing to friends & family
- Susan H.
Dave did a great job.
- David K.
So far i have experienced 2 out of the 3 employees for the $99 special and have gotten my monies worth by far. SUPER HAPPY with the 2 people so far. very professional and knowledgeable. I'm very appreciative for the $ 99 special........ Thank You!!
- David D.
It was the first time that we have had Hiller Plumbing, Heating and Cooling inspect our H.V.A.C. systems. Mike (the service technician) did a great job of taking a thorough examination of our equipment. The truck was clean and he was well dressed and professional. He was personable and did a review of the heating system test with us once he was finished. He "showed well" and represented Hiller honorably. I will be requesting that he return for the air conditioning maintenance in the spring!!!
- Gary H.
Jim come out and did the work. When Jim arrived he introduced himself and said he was here to take care of the problem. He was very professional and completed the work in just a few minutes. Very satisfied with his Attitude and work
- Bobby M.
Excellent. Polite, professional, arrived earlier than originally expected, informative. An excellent representative for your company.
- Jerry O.
Your employee was on time, very efficient and pleasant. We were extremely satisfied with this call.
- Sue G.
You guys continue to impress me as a quality company. I talk you up to all my friends and don't have plans on using anyone else for my AC, heating and plumbing needs. Always courteous and willing to bend over backwards to assure my needs are met. Used you guys 4 times in the last 5 months.
- Shawn R.
The service rep was very professional. I look forward to being a member.
- suzanne z.
I received excellent service on both days. The technicians explained what had to done and why. I was also informed of the services available under THHC. I really appreciated the advance notice that the technician (s) were on their way...Very satisfied customer.
- Verjean R.
- JOE F.
We just wanted to say THANKS to Rhett Butler, he provided fantastic customer service from the time he walked in to our home and we were so grateful to have his help today.
- Cathy & Fred W.
Its was very good. The heating tech that came out (Evan) was very nice and helpful. Every time he came in the house, I appreciated that he used boot covers.
- Emma S.
My service was good I didn't have to pay for anything this time. Wil was very good.
- Jane W.
Service was amazing and my leak was taken care of and the cost was a lot less than I thought it was going to be. I will tell others about how well you responded to my needs.
The service tech was very helpful in explaining what needed to be done.
- Ed F.
- Kaye B.
Hiller employees are always very helpful in any situation. When I call I get the help I need and not the run around like other company's.
- Allison D.
The technician was prompt, curteous and knowledgeable. A good experience.
- Mary C.
Typical of Hiller - On time, Knowledgeable, respectful of property, thorough,
- Arthur M.
Very friendly and honest technicians.
- Melissa W.
I am so impressed with the HVAC Technians that installed my system. Your workers:
- Rob Noel
- Brandon Shields
- Nick Stickland
were exceptional! From start to finish they made my HVAC install a simple process. Their professional and dedication to seeing that my HVAC needs were resolved was highly noted. I appreciate having such knowledgeable and skilled workers that left a lasting positive impression.
Hiller Plumbing, Heating, & Cooling you have definitely earned me as a customer with your professional staff!
Thank you --
Susan and SuzAnne Housley
- Susan H.
Justin was great, knowledgeable, clean and neat with our plumbing work and Brett nice and professional, less contact since he was doing the heat & air service.
Both men and both service calls were top notch.
- Mary B.
Mo & Craig were the very best.Went beyond my expections.Went out of there way to meet my needs.Good rep for Hiller.
- ladelle m.
Excellent job. Great people. Thank you
- Sandra B.
The gentleman who conducted our service yesterday was great. My husband was raving about him for about an hour. I forgot the paper work at home but I really wanted to mention him by name. We always receive great service from Hiller.
- Alianora S.
The experience I had with Hiller was one of the best ever. The service technician was super nice, and knowledgeable. When the problem wasn't fixed on the first try and I called the company to inform them that the problem was still there after the initial effort to repair, Hiller sent out the same service technician and he fixed it. However, I was not charged an additional fee for the second visit, nor for the work that was done.
- Steve C.
A little shocked that my ac unit - only 7 yrs. old needed such an expensive repair, but I am glad it is taken care of and hopefully will not need any more major repairs now that we have purchased your service plans.
- stephanie K.
I called Monday about a broken sink stopper in the bathroom. A man came today and replaced a small rusted broken part. I am very pleased.
- Barbara C.
We want the same guys the next time
- Kathleen S.
Your technician was very knowledgeable, honest and professional. The inspection resulted in the identification of a dangerous situation that will require the replacement of one of our heaters. We are having the new unit installed by Hiller.
- Gregg H.
As always... you guys are awesome!!! Always kind, professional and on time. We appreciate all you do and I am always singing your companies praises.
- Karina A.
Under the circumstances it was a very pleasant experience, Would definitely recommend you to my friends.
- Judy M.
Very kind, professional, always park in the street/not in the driveway, always cover their shoes, always introduce themselves, and always shakes my hand and thanks me when they leave. LOVE HILLER!!!!!
- JANETTE S.
We had two of your technicians at our home after seeing your truck at our neighbor next door. I called the number from the truck and bingo we soon had your folks here solving our problems with quality and excellent care.
- Anne D.
I just wanted to say how much the two service tech that I have met so far went above and beyond what I expected in helping me resolve a septic system problem. I also would like to thank the phone personnel that I have spoken with they were very professional and courteous. I will be using Hiller for other services as needed.
- Steve B.
- Richard K.
Always courteous and professional.
- Traci H.
Quick note to tell you I had a great experience with your company. I’ve called in 3 times and each time the phone was answered quickly and the women answering were very friendly, attentive and genuine. That is definitely not the norm in the business world, it sets the tone for a positive expectation.
On Saturday, we were a little shocked with the $425 bill we were charged for fixing 3 leaking faucets, but we needed the service and agreed to the price. Rhett Butler did a good job.
Last night, Jeromy Walker came by to handle problem that I knew was related to our sinks being serviced this past Saturday. Our dishwasher would not engage w/water and our dishes were piling up. Jeromy was the service tech that dropped by and he was super professional, very knowledgeable.
He determined it was not related, just a random fluke and fixed the issue for my wife and I anyway. He could have easily told me to call Whirlpool and that would have been expected. Instead, he tore the dishwasher apart, diagnosed the issue and fixed it for us. Much appreciation.
I’ll be calling again if anything comes up again.
- Michael G.
No words can express how thankful I was when I called Hiller on a Sunday and a "human being" answered the phone!!!!! I just had a new wood floor put down two months ago.....Sunday I noticed water coming up between the boards! I freaked out!!! I did not know where it was coming from!!!! A Hiller plumber came out to check out my dishwasher...it was not leaking....so he checked the AC and found that the drain had clogged up...he called the AC guy from Hiller and he was out immediately and unclogged the drain!!!!!! So Professional and NIce!! Long story short....I think my wood floor will be ok!!!! Thank you so much and compliments to the two Gentlemen that came out on a Sunday evening!!
- Beverly J.
Michael Bradford : very informative , understanding and excellent customer service skill. I will highly recommend Michael to all my friends and family. Great personality and he look you straight in the eye. Honesty excellent!, thank you for sending a quantified technician .
- Adriene C.
One of our air handlers had ceased to operate and our second story area was getting uncomfortably hot. We called Hiller and Brad was able to come the same day. He very quickly analyzed the problem as being a clogged condenser drain, and he immediately solved it. We were then floored when he said that there would be no charge for that visit. Wow!!!
- Terence N.
My husband and I were very happy with the job of putting the hot water tank in Ray Sweat done excellent job..
- Janet S.
Prompt, courteous and diagnosed the problem in a matter of seconds.
- Lawrence B.
Jim was great, Sunday morning appointment, I think I was the first stop and could not have asked for more prompt service. Diagnosed and repaired problem and gave options as to what could be done to fix it.
- Jim F.
Brandon did a great job with his customer service skills. He was attentive to the needs of the unit and took care of the servicing in a very timely manner. He was thorough and explained what was needed.
- Todd A.
Returned from vacation to find downstairs air conditioning unit not running. A tech uas sent to our home within an hour.
- Bruce b.
A plumbing emergency prompted me to contact Hiller after normal business hours. After discussing options with Phyllis when I called the customer service number around 10:00 PM on October 30, she got things in motion for me and also re-enrolled me in the Happy Hiller Club (HHC). Due to a lot of complicated life situations in the last few years, I had failed to renew my membership. She put me on a "work-in" schedule for the plumbing emergency, promising help would arrive ASAP on 10/31. She also informed me that I had one HVAC inspection left on my lapsed membership, and scheduled the HVAC person to come between 4:00-6:00 on 10/31 at no charge. Turns out someone was thinking ahead and the HVAC person came out while the plumbing person was still here. As they were about to leave, they asked if I needed any other repairs, etc. I commented that I would be in good shape if they did electrical work as well. I was told that electrical service has been added about eight months ago, and one of the two service men who were here called in and got an electrician headed this way. I was not prepared for the electrical work that needed to be done in that I needed to purchase three outdoor fixtures to be installed, so the electrician and I decided Tuesday, 11/5, would be a good time so I would have time to get the lights purchased. The electrician arrived earlier than scheduled and started working, but was not going to disturb me until 9:00 AM, my appointment time. When the electrician learned that I had not been called before my appointment time to confirm I was home and expecting him, he had me fill out a new "FREE" enrollment for a second year's membership as an apology for my not receiving a pre-appointment call. I know this is a long explanation, but I want to make the point that every person with whom I spoke in setting up these service times was at the top of their game as were the technicians who did the repair work, and then some! In times when customer service seems to have gone the way of the dinosaur, I was very pleasantly surprised to learn customer service was alive and well and living behind the yellow smiley face of Hiller. The heroes here, in the order of their arrival at my home, are Ray Sweat, plumbing, Steve Symons, HVAC, and Gary Jones, electrical. Mr. Jimmy Hiller can be proud of his company, and based on my experiences over time, Hiller delivers on their promises. I'm still a little stunned to have learned I had a service call left over before my initial HHC enrollment. I could have been charged for this call and would have been none the wiser. The fact that I got no pre-service time call this morning was not an issue. I did not complain about that...it just came up in conversation. I certainly did not expect to have my membership extended in the way of an apology. I just now had to stop typing to answer the phone. It was Paula calling to see if everything was taken care of to my satisfaction this morning. I told her she should be proud to work for such a good company and she agreed that indeed she is! Also, I hit send before finishing this message, so I am duplicating most of the message as I wanted to make sure I thanked all the people involved. Barring any serious typos, I fully intend this to be an affirmation that Hiller keeps their promises. It really makes me feel good when I can respond to a customer satisfaction survey positively. I dislike responding in a negative way, do when asked, I just say nothing. Bad service speaks for itself. If a company gives bad service, I can only assume that they have no need for or interest in my opinion. Keep up the excellent work and I thank everyone who is involved in keeping the smile not only on their trucks, but on customer faces as well. I suggested your technicians should carry little flags or signs that satisfied customers could put in the yard stating this house is protected by Hiller. I'd put one right beside the sign for my security company.
Many thanks from Donna Dixon Tyrrel
- Donna T.
You came out and serviced my air conditioning systems. The service was good. What was excellent was that you called me for this tuneup.
- Al P.
Just wanted to say that Matt did a great job on our service on Friday, 9/6. This was our first AC tune up under the Happy Hiller Club. He was very professional and very thorough. Thx !
- Jeff M.
The Plumbing Technician (Daniel Kelley) did a great job in explaing the problem, my options to correct the problem and associated cost. The installation of the new hot water heater system went very good.
My wife and I are very satisfied with the job the technician did.
- Samuel F.
Was very pleased with my plumbing service. He did an EXCELLENT job repairing my clogged sewer line. Very nice guy as well. Thanks!!
- Rebecca S.
he was very friendly and did a good job!
- bill s.
Everything was very good. The timing of the appt., the communication and the work was completed neatly. He gave an estimate before working. It cost a lot but I guess it's worth it. Hopefully, we won't have to replace any more plumbing before we leave this place.
- karen u.
GREAT JOB !!
- Betty B.
GREAT,Job finding the problem,but has to order parts.
Jeremy the technician was very good explaining things to us.
- Betty B.
Crew came for routine PM on HVAC and plumbing. Very thorugh and professional. Minor issue with toilet flush unresolved.
- Gabe B.
On time, friendly and answered all my questions in an easy way for me to understand
- Matt M.
We had two men from Bowling Green who were very knowledgeable and polite. The technician's name was Daniel Kelley. This was our first time with Hiller, but we plan to use them again. Thank you
- Don C.
Scheduling was prompt and helpful to have the call prior to tech arriving. Tech was courteous and wanted me to observe the meter reading he had placed on the unit and not just tell me about the numbers after checking himself. He made very helpful suggestions. He contacted a project manager who came to my home in a short time to explain replacement options. The project manager also explained options and gave helpful suggestions after listening to my needs. Price is very important on any decision I make and I am still overwhelmed at the unexpected very large hit to my budget. The manager was able to secure financing, which helped to obtain the new unit I needed, but will add to the total cost of the unit. I feel Hiller is a reliable company and will continue to deal with them for home needs. I know that service is a priority with the company. I noticed the company pride in both individuals that came as representatives. That speaks volumes for the company also.
- Marian W.
The service was great and the men were very knowledgeable and able to answer all my questions.
- Casey B.
They were quick in response. They did a good job.
- Denise Y.
Your office personal was exceptional! She handled our call over a HOLIDAY weekend with a courteous smile in her voice manner.
The service technician explained our problem and the necessary repairs that needed to be done. He was very professional -we were very pleased with your service.
- Janet L.
EVERYTHING WAS FINE AND DONE VERY PROFESSIONALLY. THANK YOU :)
- PAUL S.
Wayne was in, out, problem solved and we still had time to exchange snake stories.
- Michael S.
We were pleased with the routine checkup and am very pleased with the Heat Pump Water Heater y'all injhstalled.
Thanks and plese keep up the good work!
- Rudolph B.
This was the best service we have had with any company.Not only were they here in the morning they were 1 hr early ! No having to wait all day for them to show up. Like the other A.C. company we HAD .It only took 4 hours and we had cool air in our home again.
Thank your install technician Allen Cottrell and his partner for a job well done
- sherri b.
Everything was handled in a courteous and professional manner. thank you.
- Sylvia Dale E.
Matthew was very helpful and compassionate about the AC unit. He explained things well to me and provided excellent service. Thanks for your help.
- Sara H.
Matt performed a general inspection/repair of my 3 A/C units on Tuesday, 9/3. He was thorough and courteous, and patient with several questions I had. He seemed genuinely concerned that our satisfaction was his goal. When one of the units was not properly cooling, Matt returned that night to trouble-shoot & diagnose the problem. Though I'm sure his day was long day, he was cheerful & has a great attitude.
- Charles T.
Showed up on time and in great moods. Explained options for me to choose.
- Chrys B.
My experience with Hiller is one of great satisfaction...the men who have come to my house have treated me with respect and consideration. Never have they made me feel pressure to buy anything. My monthly bill for my electric has gone from $427 at its highest to now only $167. My new water heater and filter system makes my skin feel smooth and being able to drink right from the tap is wonderful. Thank you to Mike, Jason, Anthony and all the other men who have given me their best, you guys are great.
- Denise R.
Have had several visits from Hiller - the latest to fix a toilet (Bob). All have been very satisfactory - Great company!!
- Joseph D.
Technician was courteous, knowledgeable, and efficient in his tasks.
- David M.
Ivan was very attentive to getting the job done right and on time. Even the landscaping and reseeding was done! Excellent job and excellent job attitude!
- Joseph P.
Each person from Hiller who comes to our home is friendly, professional, and expert. We are offered several options (from low to high in price) to meet our immediate goals and never feel pressured to choose one over the other. Work is done quickly, efficiently, and professionally. We believe that, if we ever do have a problem with Hiller's work, it will be promptly remedied - A good feeling to have in an older home.
- Amy S.
Have been pleased with Hiller since I started using you over 2 years ago.
Also, I want to compliment your technician Matt McClung for his service today. Keep up the good work.
- Randy B.
Excellent. Service technicians were very professional.All work was explained in detail and they went about their work in an efficient manner.
- Russell P.
Today, a crew from Nashville's Happy Hiller Plumbing, Heating and Cooling came to my residence to replace my Heating and Air Conditioning unit. The crew of 6 arrived about 9:00 am and immediately began working. Such a large crew was needed because they replaced all of the duct work in my attic in addition to installing a new energy efficient unit. The crew worked nearly non-stop all day until after 5 pm. They did so because I needed the job completed in one day. The crew did a fantastically professional job and cleaned all of the areas where they worked when they were done. I am completely satisfied with the service that this crew provided. I would gladly recommend the company an crew to anyone who needs a new Heating and Air unit.
- Angela G.
I was very pleased with the workmanship and friendliness of the workers. They were very helpful with getting other services I needed and I had all the electrical, plumbing and air conditioning done the same day. They were the nicest group I've ever had working here.
- Marilynne M.
This appointment was my yearly check up and cleaning on my units. The tech arrived early. When he finished he explained everything he'd done, it all looked fine and he even removed a "dead critter". THANKYOU!
- Linda H.
the service providers are all nice and very knowledgeable.
- janie r.
Your service technician was at our home yesterday. He was very friendly, professional and informative about the parts, repairs and cost. I'm sure he is an asset to your company and a valued employee.
Our experience was excellent and we were very happy with the response time and repairs. With this extremely hot weather we definitely needed our air conditioning. We will recommend Hiller to anyone needing repairs and hopefully won't need this service for a long time but will always call you when needed. Thank you.
- Jerry R.
Technician was neat and informative.
- Havy C.
rick and randy were very professional
- claire s.
Mike Burnette was "AWESOME", explained everything to me, answered all of my questions and stay on the job until the drain was unclogged. I will always call Hiller for any future needs and ask for MIKE.
- rita g.
We are current Hiller Club members. A line from our kitchen faucet sprung a leak today and our attempt at a DIY repair went horribly wrong, which led us to call in the Pros. David was sent to take a look at our issue. Turns out the best course of action will be replacing the faucet. He thoroughly explained all options and scheduled the return visit to install our replacement faucet. My husband and I both agree that while all of your employees are friendly and professional, David by far went above and beyond when it comes to customer service. He is obviously very proud to work for Hiller and what the company stands for. Please tell everyone that would be interested that if you keep hiring people like him you can't go wrong!
- Sarah B.
Tech was prompt, friendly and
- Ron M.
Today we had service tech Michael Bradford come to our rescue and fix our broken air unit. He was courteous, professional,and knowledgable and got us fixed in just a few minutes. We're happy to know that in case of emergencies hillier is there to help out! Thanks again Michael.
- Jamie O.
The guy was came was very professional , friendly, and did a good job.
- Martha B.
Very rapid response and excellent service. Exceptional service technician.
- Larry L.
Your service technician went the extra mile to find the source of the leak under our kitchen sink - a leak we have had and attempted to repair since we moved into the house 5 years ago! Since joining the Happy Hiller Club earlier this year, we have had nothing but positive experiences.
- Lee J.
As always--- you guys are great.
- candace p.
matt hamilton was here today. He is extremely polite and very professional. He discovered that we have mold growing in our home and he took time to show me the extent of this issue and explained how your service could help to alleviate this very critical problem. Each time your servicemen are here they provide impecable service. You should be very proud of your business!!!
- marcy e.
On August 26 or 27, our air conditioning failed. We called and were told that a serviceman could be at our home around 11:00PM. It was a bit later than that when he arrived, and, working in the dark, quickly diagnosed and fixed the problem. We so appreciate someone coming out late at night to work on the AC; while it was uncomfortable, it was not an emergency, and we appreciate your attention to our needs. We are very happy with Hiller's service overall, and would not consider calling anyone else. Thank you.
- Judy W.
My kitchen sink was draining very slowly. Your technician, Daniel, did a super job. He gave me some very helpful advice, and was so very courteous!!
- Betsy S.
Plumbing repairmen on schedule, listened to our concerns and gave us solutions along with pricing.
- Joseph M.
I had a great experience with Gary who visited me for an electrical inspection this afternoon. The main office called and let me know he was tied up on a job and was running a bit late. He was professional and explained everything patiently and in terms I could understand. I had a very positive experience with Gary.
- Chris S.
The serviceman was professional and friendly, not pushy at all. He went about his business quickly and efficiently and then communicated to me what he found.
- Patsy B.
All the guys that have been to my home were absolutely the kindest, sweetest, most polite guys. If I ever need any thing else I would want the same guys to come out. I really do appreciate the good work. Give them boys a raise!
- kathy s.
I am buying a new house and requested an evaluation of the existing HVAC systems. Marcus was the technician. He was very nice and informative about the existing condition of the units.
- Todd M.
Jeromy Walker was great! He started work immediately, found the problem quickly, and had it fixed within an hour. He was polite and professional. I am always happy with the service I receive from Hiller, but this was exceptional.
- Elizabeth K.
Enjoyed chatting with your representative. Very nice gentleman.
- Ron B.
The technician that came out was very nice and made the repairs in a timely manner. We appreciate how quickly he arrived and the professional job that he did.
- Angela M.
Justin is the BEST
- Paula R.
James Waller was very professional, did an excellent job, and even called later to follow up and make sure i was happy. He must be a valuable employee to hiller because he certainly seems as though he loves his job and helping people.
- ryan s.
As always, great courteous service. Very personable technician.
- Thomas S.
A very professional guy came to my home because I did not have any hot water. He diagnosed the problem with my water heater - a bad thermostat, and also replaced the float valve in one of my upstairs toilets. I was very pleased with the work that was done.
- Linda T.
Mike was very nice and friendly. He did the job very well. He wore booties when he came in the house
- Martha M.
Happy with every aspect of Hiller since I became a customer.
- Stephen C.
- David B.
Great experience. Tech was very efficient and knowledgeable.
- kristine d.
James and Kevin came out to do our tune-up. Between when I scheduled the tune-up and their arrival our A/C unit had stopped functioning. They were able to figure out the issue and gave me my options. They informed me the part I needed was still covered under manufacturer warranty which helped with the cost of repair. And they got me up and running while we wait for the part to arrive.
- Michael M.
Kris was super nice, did the job in a professional manner and was informative with the future recommendations.
- Tracie P.
The young man was very polite and helpful in answering my questions. He diagnosed the problem with the water heater and fixed it in a timely manner. He gave me hints about what to watch out for in the future related to water pressure issues in the neighborhood.
He was on time too.
- Dimples K.
We have been pleased with the service and especially, the response time when we have an issue that needs to be addressed.
- Roger T.
The problem was fixed in a timely manner and the Tech.was very courteous.
- Robert S.
Great value and service. Worker was on time and friendly. Thanks!
- Brittney W.
on the scale 1 to 10 is 10 .Thank you!
- CRISTINA N.
The technician was prompt, curteous, and explained my options and the costs very well. He took extra time to go over everything with me regarding my new water heater, showing me the cutoff valves and answering any questions. He then took the time to recheck everything before leaving.
- Sharon W.
Both service technicians were extremely knowledgeable, helpful, and professional. I wish I would have called Hiller sooner! Thank you!
- Sarah F.
Everything was good
- Larry H.
Excellent telephone service, prompt, courteous, skilled technician. Thanks!
- Tom O.
- Matthew B.
Great customer service
- Sharron D.
I was very pleased with your service representative. I thought he did a very good job. He explained to me what he found in his inspection.
- anthony h.
After our initial diagnosis of needing and installing a new coil, on day 5 we found we needed a new compressor. Which lead us to buying a whole new unit. Hard to digest in a short amount of time. Dennis Overstreet seemed to hear our concern ($). Gary, TJ and Mike were all very respectful, helpful, clean and hard workers.
- Patti R.
I called Hiller on a Sunday afternoon right as we came home from a week long vacation. Our A/C was not cooling properly. Within a few hours we had a technician at our house and the A/C problem was fixed.
- Colby H.
You Guys are the best !
I have used your services for Central Heat and Air, Water Heat and now your electrical service.
Keep up the good work and Thanks !!!
- Pat O.
Very satisfied with our service. Would recommend to everyone.
- Lisa B.
Everything went fine - Nathan did a good job
- ed p.
Mike and his helper did a nice job checking out my AC unit. He was very informative and courteous. He found no problems with my AC and was on his way within about 30 minutes, so I could get on with my day. Thanks for the good service.
- Les M.
Your technician Mr. Kenny Brown just did a HVAC tune-up for me. He did an outstanding job and he explained the problems my system had the options I had.
- David E.
Your plumbing technician arrived on time and unclogged my kitchen drain without any problems. He was very professional. Did a great job.
- David E.
Great Service , Very Friendly
- John E.
Our Technician Broc Hawkins was very nice and very good at explaining what our problem was and what he was doing. He was a little late but there are 2 Poplar Springs rd in Cookeville and That was a delay that I had expected because other people had made that mistake before so it was no big deal.All in all We had a great experience with Happy Hiller and will definatly call them with all of our heating, cooling, and plumbing needs.
- Erin W.
Plumber that showed up was very polite and friendly. Found and fixed my problem quickly! Dispatch said they would call before he showed up, and they didn't. That would have been a nice added service that other services never do, but I am still satisfied and will definately use Hiller again!
- Casey G.
The technician, Michael Shaver, you sent to our home today is by far one of the best that has been to our home. He is always professional and completes the task quickly. I will be requesting his services in the future. Thanks for a job well done!
- Nancye C.
The service was excellent and attendants knowledgeable, and friendly.
- Fred A.
We had to call a representative out on a Saturday because the shutoff valve under the toilet in our master bath would not shut off and we had to turn off the water to the house. He showed up and replaced the item promptly as well as putting the replacement guts into the toilet tank that I had been doing on my own when the valve started leaking. The new toilet pieces ended up not working later in the day and I had to replace them again, but that was likely an issue with the product I bought from Home Depot and not a reflection on his work. He was very professional and did a good job.
- Steve G.
We had a toilet clog and Thomas Holcomb came right out and looked at it. He came back a few days later since it wasn't the only toilet in the house and it was a holiday weekend. He came back and spent time to figure out what the clog was (a plastic bottle was somehow in the line) and got it out quickly. He then installed new toilets in the house and fixed our sewer cleanout in the yard. There were also toys from a previous owner down there and he got them out before sealing it back up. We will definitely be asking for him anytime we have a plumbing problem!
- Marissa R.
Wonderful, fixed the problem fast and professionally.
- Molly R.
I scheduled an appointment today to have our AC unit checked over for a second opinion. The service man that arrived showed me the damaged coils and where the heating exchanger was busted. He was very knowledgable and took his time explaining everything with me. Thank you for having a company with excellent customer service and people that care for your customers. In this day, that is so very rare.
I hope the service man that came to my home gets some aknowlegement...such a great employee.
- Lesley A.
Danny and Dustin were very friendly and knowledgeable. They not only took the time to service my unit correctly, but also to infrom me of the issues and explain to me why and what needed to be done. I'm very satisfied with the Hiller service I received!
- Mark L.
I would like to say that my experience with Hiller was amazing. Michael has always performed execptional service. I will always contact Hiller for all my Plumbling, Heating & Coolings needs.
- Rosia B.
We were most impressed with Hiller! The plumber (Robbie) showed up on time--even early! He was very polite and efficient. He seemed to know what he was doing, and he did it well. When he left, we had a new water heater, since he had replaced the old one that was leaking. We would certainly recommend and use Hiller again!
- Janice W.
Very good. Gary is a very nice man and knowledgeable.
- Tony E.
Effortless.... Made an appt for service call, The repairman showed up and diagnosed our issue. Gave me an estimate which I immediately authorized and the repair was completed. A Truly Exceptional Experience.. Hiller will be our first and only call for repairs
- Randy S.
Staff was very helpful in arranging repairs while I was out of the country on vacation.
- Dianne D.
good experiece, knowledgeable serviceman, courteous
- Mark E.
Called for service at 8:15 and was told it would probably be after 12 before somebody could come out. Received a phone call about 20 minutes later indicating somebody was on there way. Daniel was very courteous and appeared to solve the issue we were having.
- Troy F.
Technician arrived on-time & immediately began the inspection. Let us know in plain terms the cause of our "funky" smelling AC & was honest about the repair. Suggested we join the "club" & we did just that! Tech was great & honest. Glad we called Hiller!
- Jeanne L.
the man came on time and did a very professional job. He was courteous and very helpful.
- Paul G.
Great experience! Tim arrived on time, introduced himself and told me what was going on each step of the process. Our A/C unit needed to be replaced, so he contacted a project manager who was at our house very fast, went through a detailed quote, and done in no time! Thanks for a wonderful experience!
- Heidi J.
On time, efficient, friendly, knew how to fix the probem. When done,checked everything out and found another bad part (parts) and replaced them. To me, this showed me that this serviceman cared about doing the job correct the first time.
- Linda B.
We have been pleased with the service. The techs are always friendly and helpful.
- Laura M.
Annual service inspection found several things that COULD have caused problems. Now have a plan to take care of them. One item now, a couple in the spring for budget reasons. Thanks.
- John S.
Gary Jones did a very professional job. He was knowledgable, courteous, and clean. It was a very positive experience and we will definitely have Hiller back to do some more electrical work.
- Terry B.
All of our experiences with Hiller have been very good. You do an excellent job of hiring & training your employees.
- Alan W.
The technician Joe came out to house and diagnosed the problem with my water heater and gave me suggestions for repaired.
Friendly and accurate.
- Rosie A.
Both the HVAC and Plumbing techs came to my home on Saturday. Both we on time, courteous, and informative. I think they are very thorough and knowledgeable. All of my interactions with Hiller have been positive and I would recommend them to everyone.
- Barbara M.
IT was great
- Sarah N.
Michael came out earlier than anticipated. Was very courteous and informative. Did an excellent job. Thanks so much!
- Debbie W.
It was great. Your service people are always so helpful and friendly.
- Hilda K.
You just completed the scheduled inspection of our two heating/cooling units. The service tech was very professional and did a good job. Thanks!
- Charles H.
Our visit from Charles was outstanding. He was courteous, knowledgeable and we were very satisfied with the service !
- James H.
It started a little slow but got better as we went along.
- Donna R.
Excellent service, came whentheysaid theywould, work was very good, small leak problem needed a callback and they came promptly. Very good service and competence.
- Perry P.
Very satisfied with service received. Very friendly, courteous and knowledgeable personnel. Felt comfortable with technician being in home and his professionalism and knowledge. Will recommend your service each time. Thank you.
- Connie A.
I first heard about the Happy Hiller Club while sitting next to a Hiller business manager on a recent Southwest flight. He represented the Murfreesboro area but relayed a history of Hiller plumbing and the attributes of the business formed by Jimmy Hiller. The manager was very passionate, enthusiastic, and forthright about Hiller. He then relayed information about a $149.00 preventive maintenance plan that would completely cover my plumbing and HVAC systems in my house. After returning home, I contacted Hiller-Nashville and spoke to Sally, she repeated exactly the same information for the plan in a pleasant, enthusiastic way. I bought the plan that day. She then set me up for my first appointments for HVAC and Plumbing on the same day between 0800-1000hrs. I received 3 follow-up calls the day of the appointment to let me know the Technicians were on their way. Both Michael and Matthew were professional, courteous, and efficient. They serviced my home in an exceptional manner and I was happy I bought the plan. Just goes to show what a conversation on an airplane can do!
- Stephen O.
I called to have our 3 A/C units serviced. I was treated with professionalism and courtesy from start to finish. The service technician was knowledgeable and was thorough in his work. He explained his recommendations clearly. I would recommend Hiller to others. Thank you.
- Carol P.
Hiller checked our air/heat today. We were totally satisfied with the representative who performed the inspection. He arrived at 8:00 a.m. which was the beginning of his 8-10 a.m.window, acted in a very professional and friendly manner, and wore shoe covers when indoors.
- Anne W.
Very efficient, professional +++ I am very pleased with the service I
- Nancy R.
I Must Say Your Technicians Are Very Knowable. It Was A Pleasure To Work With Jeremy & Josh Both. Also Working With Bridgett Was Great As Well. I Will Use Your Services In The Future Again, And Tell Friends And Family To Do The Same. They Wont Be Sorry They Chose You. Thank You Again.
- katherine v.
Our service technican did an excellent job!! He was very thorough and professional. We were totally satisfied!!
- Kenneth S.
Kenny Brown and Ray Sweat are great service technicians. Mr.Sweat took the time to answer my questions,clean the unit outside, and explain to me why it should be clean. They were both very respectful and helpful individuals. They made me feel comfortable around them even when my toddler was throwing things at them. They even went as far as to show me pictures of their kids. I will definitely recommend Hiller to my family and friends.
- heather b.
I was so please with the work that Jason did. He explained everything he was doing, gave me choices and suggestions for future maintenance that Hiller could do. I had never had some of this "stuff" explained to me. My last visit prior to this, when I got on the club plan the gentleman told me something about my unit that I NEVER knew! And I have had other companies come out before. I appreciate not being taken advantage of!
- Bridget C.
Wil was very curtious and professional
- George C.
The technician was thorough in his inspection and was informative in his report of systems. He was a pleasant person.
- Sandra J.
The technician was thorough in his inspection and was informative in his report of systems. He was a pleasant person.
- Sandra J.
Your service personnel actually understand what service means. I have been using Hiller for approximately four years with excellent results. Technicians are on time, willing to explain what they are doing to the customer and appear to know what they are doing. I have and will continue to recommend Hiller to others. Thanks for the excellent service.
- McCoy Z.
you service men did an excellent job on the install/ replacement
- Michael W.
the tech you sent out to work on my heat and air unit was excellent! He was very careful not to get anything dirty, he took a lot of extra time that he did not need to to answer all my questions and give me the different. options i might have to fix things if needed. I would call you guys in a minute to fix my things if this is like all your employees. thanks
- robert w.
- Stephen O.
Excellent service, friendly technician
- Rod V.
WILLIE AND BRANDON DID A GREAT JOB
- JUDITH E.
Work was done professionally and completely. All A/C needs and suggestions were discussed fully so that I could understand.
Plumbing was the same.
- Gerri C.
Very thorough inspection and review of results including a video of the gas heater indicating the problem needing correction.
The technician really knew his business.
- richard v.
The service was top-notch.
- Stephanie C.
When the plumbers got here, they were very courteous, got right to diagnosing and fixing the stopped pipe. They also inspected the plumbing under our sink and replaced a defective part. Very professional, and cleaned up before they left
- Keith W.
Punctual and effient. Thanks
- Jim M.
Prompt, courteous, professional, knowledgable...need I say more? I'm smiling about cutting the check for the service call. :)
- Angela B.
Mark was very friendly and knowledgable. he did a thorough inspection of the plumbing in the house and made good recommendations.
- Ni Q.
Fast, courteous, and wonderful in every way.
- Andrew C.
We called on a Friday morning with a leaking water heater. My wife was told you were jam packed but would fit us in. Point number one! Around 6:30 Oris pulls up and takes a look. Yep, we need a new one and our was actually bulging at the seam so we are lucky you all came out. He had one on the truck and fixed us right up. As someone who works for a small business I can say how much we love to hear how people love out staff. Well Oris was awesome! He was personable, knowledgable and really easy to talk to. At the end he sat and waxed poetic about raising kids with me for a few minutes on a Friday night of all times! Thanks to him you have a customer for life! If you hand out anything for outstanding service or employee of the month he deserves it if he hasn't already gotten it! If most of your employees are like that then I have no problem telling everyone I know that you all are THE people to call.
- Nick E.
We had a major water leak at the main pipe to our home. The person answering the phone was very friendly, and was concerned for our problem. We were told it would be about an hour to two hours. Then shorlty we received a call back, a tech finished early at one job and could come within 30 minutes. He arrived, and within the hour our leak was fixed. Our Tech was a very nice young man. We really appreciate the quick service, and the concern for our home.
- Patricia S.
Jeff was fantastic!...prompt, knowledgable, courteous, explained the entire water filtration system, etc. I continue to be very happy with choosing Hiller.
- Barry C.
- Homer H.
While the work met our needs and expectations, it was the impressive customer service and professionalism that will have us calling for additional service in the future. Thank you!
- Jessica A.
we have hiller here twice now and have had very courtious people to help with our air conditioner. they replaced the thermastat and explained the problem to us .we are very pleased with hiller.
- larry b.
We had an awesome experience. Dustin Young was sent out to our house and he went above and beyond to service our air conditioner. He cleaned it inside and out...I have never had anyone clean the outside of our unit before. He was very polite and friendly. I have recommended him to family friends and neighbors. In the future I request that he be the one to make service calls to my home. You have a very valuable employee!
- kenny l.
Prompt arrival for scheduled AC maintenance and determination that a repair was needed. Parts were quickly obtained and the necessary work performed. Mr. Jonathan Mullikin was the technician and he was courteous and efficiently carried out the work.
Thanks for your help.
- Shirley D.
Broken water main in front yard. Called at 4:00PM on a Saturday. Plumber arrived at 4:45PM, Everything fixed and back in service at 5:30PM. All for a very reasonable price of $310! Outstanding service!
- John F.
Daniel & Stephen came to do the service. Both men were kind, very informative & and put me at ease...even though I had major problems! They worked with me on payment (options), and we decided on one I could afford! I will tell everyone I know what a great experience I had with your Company! AND.....both guys have & love dogs! Now we're talkin'!!! Thank You! Vicky Medalie
- vicky m.
We are very pleased with the whole experience.
- Vickie E.
Great! It was late in the evening on Sunday afternoon and I realized the bathtub was filling up with brown water after I had just made sure it was sparkling clean. I went out to the garage and saw the washing machine train pipe was over flowing all over the garage floor my husband had just cleared out. What a mess! My husband tried to clear the drain, but to no avail. We called your number and the lady that answered the phone was nice and pleasant and told us it would probably be after 9PM before someone could come over. The nice man got there much, much earlier than we expected and he had our drain unstopped in less than 30 mins. The money we paid was well worth it. You saved our Sunday night! Thanks Hiller. I can't get that song out of my head now! Have a good day.
- Sheryl R.
Last week your plumbing service technician, Ray Sweat, was here for the yearly check-up on our water heater, etc. Just want you to know how helpful and professional he was. He's a great representative for Hiller!
- marty n.
Very Good! I was called and alerted that the repair was on the way. He arrived within 15min of the call. "The repairman" Adam was very polite and professional. He took time to explain the status of the system and made some good recommendations. He provided me with information about duct cleaning and it's benefits. He mentioned that Hiller would also be adding electrical maintenance services. I will sign up for this service one it begins.
- Gwen D.
After my truck broke down, stranding my pregnant wife and me 200 miles from home, and I rented a car and drove home to find my water heater had been flooded in my crawlspace while I was away.
Because of the cost of my tow/pending vehicle repair/rental car, I planned to buy another water heater and install it myself. Unfortunately, none of the hardware stores in town had a heater I could fit in my crawl space without converting from gas to electric.
I called Hiller, and a tech was out the same day (his name was TD, and he was fantastic). He pulled my old unit apart, dried everything, cleaned up the area around it, and had everything working again for less than it would have cost me to put a new unit in myself.
I will definitely use Hiller again next time something goes wrong with this old house (and with my luck, it will be sooner rather than later). I just hope TD is there to do the repair.
Thanks Hiller and TD!
- Daniel R.
Outstanding service by a caring professional who stayed on his Saturday to make sure we had hot water. Had to install two 50-gallon tanks.
- Maury C.
I have called Hiller many times to fix different problems in our plumbing, heating and cooling systems. They have always been prompt and curtious and above all they guarantee their work. Thanks HILLER.
- Grant S.
Nathan was very professional and fixed our problem very quick and gave us advice on preventing furture problems.
- Gary W.
- Gerald K.
David arrived on time, was very personable and courteous, fixed my problem in a few minutes and charged very little. Every visit from Hiller has been similar; every technician has been knowledgeable, professional and friendly. I'm glad I chose Hiller.
- Stephen S.
Very knowledgeable service tech.
- David M.
As usual we love Hiller and Chris was once again the professional that we have come to know, love and respect. I am so glad that we found Hiller and will continue to use them for all our plumbing and heating needs
- Linda P.
The techs were great.They informed me of any issues and improvements that could be made in the future. Thanks
- gary r.
Called with an emergency on Friday, broken pipe, called just before noon and they were out around 5. Very courteous and efficient, not only did they fix the problem I created they proceed to install the kitchen faucet that I had planned on doing! Thank you
- Rodger P.
Today a plumber came to clear some drains. He did an excellent job.
- Pat K.
Ray Sweat was very friendly and professional. I was thoroughly satisfied with his work. I was happy that he informed me of your new electrical service and helped me set up an appointment. I would definitely recommend your business to friends and family.
- Lee B.
I was satisfied with the service I received this morning, but there was
a little confusion regarding my service call and the heating and cooling
tech was unable to service my unit today even though he was next
door at my sister-in-laws to service hers. We thought it would eliminate
two trips to have both done the same day. Mine has been rescheduled
for Monday, August 19.
- Mattie J.
Plumbing Tech was very polite, personable, helpful, and professional. He was very thorough in all phases of the job.
- Clair W.
Technician was very efficient
- Jon E.
- Thomas Donald A.
Before they came to our home we were called & also told the name of the person who was to be here. The 2 men were polite & very helpful. They told us what had to be done 1st & that the person would contact us when they had the necessary information for the project we need done.
- Barbara F.
I have had Hiller come out multiple times to service and repair both of my A/C units on my house. All of those times they have come out I have been more then satisfied with the work they have done. I recommend them to anyone that needs work on their home A/C unit.
- Seth H.
Excellent Service!!! Quick response!!!
- Michael D.
My maintenance appointment was scheduled at the best time for me, with no "Oh, we have a Thursday morning available in 3 weeks"- Hiller came the very next Thursday. I got a call to tell me the technician was on the way, then a very pleasant young man, Jesse Chandler, serviced my two a/c units.
- Amy C.
Very polite and helpful, knowledgeable about what needed to be done
- steve g.
every tech we have ever dealt with have been totally professional. they are also some of the friendliest people we have ever had do anything for us.
- kenny l.
Ray Sweat did our plumbing inspection. He was friendly and knowledgeable and took time to explain things. He gave us our options without any high pressure to "act now". It was a great experience.
- Henry D.
James came today to check our cooling system for the first time. He was polite, neat, helpful, and answered all my questions. I was pleased with our service.
- Mary R.
Derek was very friendly and offered just exactly the service we requested. We were not pressured into having to buy any other products or services on the spot. Definitely will recommend to friends & neighbors.
- Deana F.
We were very impressed with the quality and timeliness of the service, and the technician was very helpful and informative.
- reggie r.
We were gone for an extended time and upon our return we found the apartment A/C was not working. They responded quickly and determined that the unit was not sufficient for the area. (We had only recently purchased the house and apartment unit.) Within days we had several options and the replacement was installed 2 days later. All were very professional and informative. We were very pleased and highly recommend them to others.
- Steven K.
Bill was great !!! He came down on time and was very professional in the way he handled things. I would strongly recommend Hiller to my other friends in need. Very happy with your service. Thanks.
- Vikram N.
This was my first experience with Hiller and I was very pleased!
- Stephanie H.
Fantastic! Polite service-men, always willing to help however they feel is best. Thank you for your wonderful quality service.
- Joanne F.
We are now members of the Happy Hiller Club. We built our house 8 years ago and this is the first time we have had the Water heaters checked, cleaned and evaluated. Just to have a plumber out alone to look at them would have cost a small fortune. I saw the advertisement and called to set up our appointment right then. For $150.00 we are getting 3 equipment checks per year! You can't beat that deal anywhere in the Mid-South. The people/technicians they sent out could not be any friendlier if they tried, we are extremely satisfied with the club and look forward to having our last check of the year before Winter kicks in.
HVAC - Rick
Plumbing water-heater - Mike
Awesome and professional guys!
Thanks for a great job!
Rick and Shannon DeShields
- Shannon D.
service was excellent as advertised.will definitely recommend to anyone who needs service.Chuck Ramer was tech who fixed our ac problem-did great job-went over and above what he was called for.very friendly and professional. Was earlier than expected but greatly appreciated.Thanks for the great service!
- shari s.
MY WIFE AND I HAVE NOTHING BUT PRAISE FOR YOU GUYS AT HILLER. WE STARTED USING YOUR COMPANY A COUPLE OF YEARS AGO FOR PLUMBING AND HVAC AND EACH SERVICE CALL HAS BEEN A PLEASANT EXPERIENCE. YOUR MEN ARE PROFESSIONAL, AND COURTEOUS AND I FEEL LIKE I AM GETTING A GOOD JOB WITHOUT TRYING TO SELL ME MORE THAN WHAT I CALLED THEM FOR IN THE FIRST PLACE. I RECOMMEND YOUR COMPANY ALL OF THE TIME TO OTHER PEOPLE. YOUR WORKERS ARE YOUR BEST ADVERTISEMENT. THANK YOU FOR TAKING CARE OF OUR NEEDS.
- ROBERT W W.
HAD LEAK FROM BATHROOM TOILET FIXED THE PROBLEM
- JUDITH E.
Called that morning to have some one come out and look at A/C system, I was able to schedule a appointment for later that day, A lady from the office called me back later and said they had a cancellation and a technician would be there shortly. Chris showed up about 15 minutes later, diagnosed the problem in just a few minutes and had me up and running. Was very happy with Chris's friendless and fast work!
- Jason R.
Jeromy Walker was our service tech last Sunday- he did a terrific job- could not have been more courteous- he quickly assessed our problem and got things fixed. What more can you ask for?
- max b.
- Ann M.
Fantastic so far. Your technician was very knowledgeable about HVAC and the UV light install!
- Shane C.
A huge "thank-you" to Mr. Michael Bradford for his help, time and patience with all my questions today while fixing my AC unit. Exceptional customer service and educated me through every inspection and/or fix. I really appreciate the great experience during a time that can cause financial panic. Thank you Hiller Plumbing!
- Allison S.
I was very pleased with the inspection & work that was done. Tim was very nice .Jim
- Jim L.
Daniel was very courteous and professional. He was prompt and I appreciated the phone call alerting me to his arrival time.
- Lisa J.
Always show when they are supposed too.
- Kevin C.
Dustin Young was the professional that any organization would like to have represent their company. I felt he did a very thorough job in checking my unit; explained what he had done in a manner easily understood. Would prefer he make future service calls for me, if it is possible. Thank you!
- Betty C.
They are the best company in the world (I THINK).
On Time. Do what they say are going to do. Follow-up. Love being under contract with the heat, air, plumbing. They respond very quickly.
- libby l.
After having a technician visit us twice for the same problem, it still was not resolved. Your phone service center was very accomodating and understanding and they immediately scheduled another technician who was able to take care of the problem. The first technician was very friendly and did seem knowledgable, it may have just been a situation where he was not sure of the solution. Hiller has always been very prompt, friendly and reliable and we are pleased with the service.
- Cindy F.
After having a technician visit us twice for the same problem, it still was not resolved. Your phone service center was very accomodating and understanding and they immediately scheduled another technician who was able to take care of the problem. The first technician was very friendly and did seem knowledgable, it may have just been a situation where he was not sure of the solution. Hiller has always been very prompt, friendly and reliable and we are pleased with the service.
- Cindy F.
Please thank Derek for installing the quiet flush handle. I prefer it to that clanky metal one that wa previously installed.
- Carol L.
Excellent from start to finish! The service technician worked extra hard and long trying to fix what turned out to be unfixable. The installation team were prompt, efficient, and extremely professional.
- Russell A.
- AVA R.
No complaints - come when called. Lee with the AC unit is very polite and knowledgeable. Ladies on the phone are very polite also.
- Lois K.
I had an inspection for my air conditioning on a Tuesday. He fixed a problem he found. He also answered my questions about my membership.
- Susan N.
I had to call for an emergency appt. the plumber was very professional. He was able to fix my problems
- Susan N.
Jason was awesome! He was so helpful and explained everything that he needed to do and after the work was complete he howed me how to maintain it.....not to mention he was super polite!
- Bridget C.
We have used Hiller for all of our plumbing, heating and cooling needs since we moved to Nashville 2 yrs ago and have been consistently impressed with the customer service, promptness, and thoroughness of work. Recently all of our 1940s plumbing was redone in just one day and we were greatly satisfied. Today we preventative maintnance performed on our 17 year old heating/AC unit and not only had great service but learned a lot about what to look out for in the future with such an old unit and how to keep running well for longest possible amount of time. Thanks Hiller, keep up the good work!
- Ashley C.
- Russell A.
I had company to town when my AC went out. Hiller helped with selection of the new unit and had it installed the next day. Thank-you you Hiller.
- Lorna F.
- Rick T.
excellent service! - knowledgeable and courteous repairman - will refer to our neighbors and friends. thank you for working us in so quickly!
- windy m.
very professional and very helpful.
- ed s.
Everything has been excellent starting from a sales person being available on a Saturday evening. Instillation was done very professionally. I am pleased I made the decision to use Hiller.
- Darnelle L.
Replacement pressure valve on water heater and three new toilets. Served by Brad. Brad was friendly, on time, knowledgable, clean clothes, non-smoker. A great service man and a great representative of your company. We'll request him in the future! Products seem to be working well. Great job. Thanks.
- Joe & Michele J.
- George K.
Very timely and your employee was courteous and did quick work
- Don I.
Mark was very courteous and knowledgeable. I would recommend Hiller to others who need plumbing.
- Frances E.
Friendly and helpful receptionists, prompt service, and excellent technicians. We love the Happy Hiller Club!
- Heather O.
He was very professional and through.
- Jodie V.
The experience was very good, the job was done quickly because the technicial seemed well knowledgeable about the problem.
I will be glad to recommend you to anyone.
I am strongly considering the Hiller Club.
- Edith C.
Our experience began at 12:30a the night before when our air conditioner blew the circuit breaker. My wife thought of your company and at 7:30 or so we decided to call. Your dispatcher was extremely friendly from the initial greeting to coordinating a service tech to come out saying that we could expect someone out around 11:30 to 1. Shortly around 9:30 your office called back saying someone could come over if it was okay, it was great. Chuck showed up and diagnosed that our compressor was bad. Anthony came next to discuss options of a new unit. By 1p your install team showed up and worked until 7p to install our new air conditioner
- Ken M.
- thereza m.
The plumber you sent, John, had several good qualities. He went right to the problem pipe, fixed it, & then checked another one for me. He was pleasant to be around....he didn't talk down to you, but explained in lay terms what was wrong. He was very clean cut & neat looking....not like some grungy looking plumbers I've seen. He cleaned up the mess around his work area, which I really appreciated. Theses are a few of the good qualities I noticed. Thank you for your service. Oh, another thing, he told you up-front what the basic charge was & what he did & what that cost....not like others who just handed you a bill with no explanation.
- Perriann M.
Bill and Matthew (I believe) were very thorough, very professional. Their tune-up found some things that needed attention immediately, and they fixed everything that became an issue. I am very happy with these employees.
- Robin C.
Prompt, responsive, and fixed the problem. What else needs to be said?
- Phillip C.
I am thrilled by the plumbing services performed by your specialists. I observed the challenges of the services that were accomplished. Daniel (and later Thomas) were skilled, personable and professional. I must comment on the additional time and effort Daniel took in order to complete the process.
- Toni T.
I had a great experience with Hiller this morning. I set up an appointment yesterday afternoon, and they came first thing this morning. I didn't catch his name, but the representative was extremely helpful in fixing my AC problems and saving me money along the way.
- Andrew D.
Kenny Brown is very knowledgeable and did an outstanding job.
- Yehuda B.
Very efficient, professional, and knew exactly what needed to be done to correct the problem.
- Scott M.
Derrick was our service provider, he is very profressional and personable. He was on time explained the entire process and proceeded to complete this task in an excellent manner..I honestly feel, after this first time meeting, that this young man is a great asset to your company. If all your personnel are of the quality of this young man then you have on heck of a company. It is very apparent that he is happy with his job and shows it in his work ethics. Thanks for sending him. Mike & Pam Stamper
- Mike S.
It was a great experience! The Service Tech was friendly, knowledgeable and answered all of my questions. My time window was from 9 to 11am I received a call from your office advising me that a tech was on his way. He was arrived at 9:45a I like doing business with Hiller!
- George B.
When I received you phone call about a free service call, I didn't trust it as there are so many scams out there, especially for senior widowed ladies. I took a chance and was pleasantly surprised.
Brandon was very efficient and informative about the maintenance of my tankless hot water system and did an excellent job.
- Viva B.
IT WAS GREAT. THEY WERE PROFESSIONAL AND VERY POLITE AND FRIENDLEY. I LOVED THEIR SERVICE.
- CYRUS K.
So far have only had an estimate but were very impressed with the personable and professional behavior of the young men who came.
- Ruth W.
So far have only had an estimate but were very impressed with the personable and professional behavior of the young men who came.
- Ruth W.
Knowledgeable and competent technicians. On time and able to answer our questions and concerns.
- Douglas B.
the tech you sent to do my service did a great job. when he was done he even wiped down the unit by hand very nice
- thomas r.
We are "happy Hiller" members and had someone come out and do a regular checkup. He was efficient, answered any questions clearly, and was especially patient with our dog, who pesters everyone who comes in the house.
- Mary C.
I can't thank you enough for the terrific service we received. Mr. Hawkins was wonderful. He took so much time with my husband and me. He show us that what had been diagnosed as "mold" was actually dry wall dust from when our house was built 8 years ago. He cleaned it up, inspected our unit and reassured us that everything was working just fine. Thank you again for the great service and an honest employee.
- Patricia W.
Good experience, knowledgeable serviceman, courteous.
- Mark E.
They are on time and honest with me.
- Charles P.
Air went out on Sat night and was pleased to learn you could come out on Sunday for service!! Tech was out before 9am and repairs (which were pretty major) were completed by 10:30am and home was cooling down to normal temp. Appreciate the quick service and good service as usual. That's why we're continuing our Happy Hiller Club relationship which we also renewed for another year !
Thank you !!!
- Robert D.
The service call went great! Thank you.
- Kathy M.
Plumber came out this morning and determined what might have been the cause of our water bill going double this month.
- Judi S.
The Service Was Good
- Robert A.
It was a good experience. Jared called ahead and arrived on time and was able to answer any question I had. He was very courteous and made sure I understood everything he was doing and the benefits. A+ Service
- Andrew C.
We have used ya'll for several projects and have really enjoyed the techs and service. we are owners of rental property and it has been so good to be able to count on some one when you live out of state. thanks so much for your service and integrity.
- victoria d.
Tech did a great job. Explained everything and gave excellent recommendations. Will use Hiller again! Thank you.
- Rosy W.
Mitch was our technician and he is the best! We are completely satisfied with his work and customer service and we will be recommending Hiller to our friends and family. Thank you so much!
- Lisa S.
We called Hiller plumbing after calling another plumbing service who gave us an astronomical estimate to replace the 45 foot water service line from our water meter to our house. The Hiller answering service was very polite and professional. She scheduled the service call and a service technician was at our home in 45 minutes. The Hiller estimate to replace our water service line was $1400.00 less than the competitors estimate. We happily scheduled the work for the next day. The day of the service, the Hiller office called to tell us that the Hiller plumbers would be a little late because they were still working on another job. We were kept advised at all times and assured that they would get our service completed ASAP.
When Daryl and Craig arrived, they found that the service line only had a leaking solder joint in the copper fitting next to the house. Rather than replace the entire water line, they excavated the pipe and were able to repair it with a pressure fitting. Daryl checked the rest of the copper pipes and said that our pipes were in good shape and should last a long time. Hiller saved us several thousand dollars and fixed the copper pipe with a 5 year warrantee.
We are exceptionally pleased with the Hiller staff's professionalism, honesty and the price for the repairs. Fantastic job Hiller PHC!!! We will refer you to all of our friends and family.
- Jeff G.
Very good. I had my Plumbing and Cooling inspection today.
- Judy M.
Our 10+ year old water heater gave out on a Saturday night recently and David Gleaves was here the next morning to replace it. Weekend calls are not an emergency for you guys. David was very friendly, informative and professional. He had us back online again in seemingly no time. We are happy happy happy with Hiller.
- Darrell L.
The serviceman was very courteous and knowledgeable. He explained what was causing the water to drip from the unit downstairs and told me how to maintain it in the future. I was very pleased with that.
- Alice R.
Michael inspected our a/c units and completed the task quickly and professionally. He was very personable and easy to talk with. He also answered my questions thoroughly.
- Brian F.
Very courteous and professional
- FRANK L.
Courteous and professional.
- Lee C.
I just wanted to tell you how pleased I was with Mark Welch He was so professional and kind and a job well done. I was very happy.
- George F.
We have been pleased with the service rendered at Schrader Lane Church of Christ.
- Danita A.
Great experience with my AC tune-up yesterday. The technician was fast and early. He was professional and courteous. I have had experiences in the past with technicians coming over that did not act professional. The technician did not try to sell me anything to try and get me to spend money. I try to keep the maintenence up on my unit so it was nice to not have him try to sell me something I didn't need.
- Erin H.
The tech that came out to our house, Dustin Young, was phenomenal. He was not only fast and efficient but also was extremely professional. He treated us with respect and explained everything that needed to be done. We would recommend Hiller to anyone because of the services Dustin provided to us. He was honest and all around an awesome tech.
- Jason E.
Everything went well, the tech answered all my questions.
- John C.
We have had hiller out to our house for several projects and we are very happy with hiller.
We are very proud to now Hiller is someone we can trust and come to the rescue in a timely manner.
- Allison D.
Excellent service again.
- Patty B.
Customer service is excellent. Both men were on time, professional and friendly. Very happy with the service. I had a slight problem with one of the toilet tanks filling but that was resolved today by another technician from Hiller Plumbing. I think his name was TJ.
- Patty B.
- Jack B.
Our experience was very good. He did the work quickly and unstopped the drain. He did a good job and we were very satisfied.
- Carolyn C.
I called at 8:15 to report needs for washing machine pipe to be checked as it was pumping water into the neighbors washer pipe. This is a condo, I am on top.
Sometime around 11 she called me to say it was check, cleaned out and all was ok.
I know from other people and our experience it is the pipe problem and new pipes need to be done. That would come from the Asso. but they do nothing, therefore, we will just keep cleaning it out.
Your service is wonderful and I do appreciate the timely manner in which you took care of us.
Thank you again.
- Joanne B.
On July 27th. we had Mike Collins here with Jason. They were here to fix what we thought to be the water heater going out. It ended up being the central drain. It only took them 5 minutes to figure out what it was. As always it was a great experience dealing with Hiller!
- Candie F.
Very efficient and on time.
- Joy W.
Service was great.
- Bill K.
It was wonderful - and I am glad to have my AC back.
- Sally F.
Great service. Called before coming, arrived on schedule, and performed the work quickly and effectively.
- Martin H.
I was very satisfied with your recent service call to my house. The technician was very good ... on time, very polite, and got the job done in the estimated time. I would highly recommend Hiller to my friends and neighbors.
- Marilyn B.
I only use Hiller for my service company. You guys do an excellent job, and your service people are very friendly and take care to be professional. That's impressive!..
Thank you for always doing a great job!!
- Michael V.
Hiller was prompt, efficient, friendly and courteous. David Gleaves was great.!!!
- David M.
Technician arrived a little after 8. He found the problem with the Central unit and fixed is - wrapped exposed wire and stood it up so it couldn't lie on any metal and replaced a fuse. Very satisfied.
- Constance B.
Patrick O'Brien and Benjamin (whose last name I didn't catch), came today to install a new water heater for us. When they discovered that our current heater was not up to code, and they would not be able to install the new one without some major brick work, possibly moving gas lines and all of the work that would entail. I was still hesitant given the amount of money involved but Patrick gave us a significant discount and more importantly membership in the Happy Hiller club. (I've been wanting to do that since we bought the house.) He gave us a great price and both he and Ben stayed until 7 to get the work done and clean up. They did a great job and were very courteous. You have definitely made my wife Melanie and I, customers for life.
- Christopher M.
David Ogle was my HVAC service technician today and I couldn't be more pleased. He was very professional and courteous and I won't hesitate to call for other services should the occasion arise.
- Joyce C.
Good. Vince did arrive earlier than my appointment slot - but it was all fine! Luckily, I was home. He did say to mention that my coil was unusually dirty and he was concerned about some upcoming Gas Company maintenance. The work will take place around the units I have. He told me he would be happy to do a complimentary cleaning to maintain the units and give him a call as the time neared! WOW!
- Mishelle P.
The men called to let us know they were on their way, arrived on time, and were knowledgeable and courteous. Doesn't get much better than that!
- Linda and Jim B.
Technicians were very polite and addressed concerns and issues.
- kamique k.
- Melinda P.
Excellent service. The tech explained everything in detail, was very knowledgeable. Made me feel confident that he had identified the problem.
- Tami B.
I began the 99$ service and also asked for help with dryer venting.Bill Barry was very helpful,knowledgeable.
- Larry C.
after an awful initial plumbing on my new log home(everything leaked) I needed a new interior water cut off valve installed because of arthritis. a different company came out & it was another disaster. water everywhere wrong parts, no answer when I called back etc. I have a neighbor whom I was telling about it & she recommended hiller because u re-plumbed her whole house & she was so happy with it that with her recommendation I called ur company. a young man named Brandon came out cut the whole mess out & redid everything correctly. there was still a small issue with the interior hose attachment and within 2 days he was back with a part that he permanently attached 2 the basement wall. no leaks & he cleaned up after the job.(something no other company has ever done b4. as he was leaving I asked him 2 look at another leaking problem in my shower tub unit. he found the problem and gave me a quote on the price of fixing it. I am a disable veteran living on a disability pay and next month in august I WILL be calling hiller requesting Brandon again 2 come out & do the job. i'm glad there are still companies out there that stand behind their work and workmanship. I will be recommending hiller 2 any one with a plumbing problem that needs a quality job done. thanks so much for that!
- Mindy P.
We just had the greatest service experience we've encountered. Jeromy Walker installed a new kitchen faucet for us today. He is highly knowledgeable, efficient, and he has very strong work ethics. And, besides that, he is very personable and compelling. We would choose Jeromy for our next service needs for sure. You won the lottery with this service technician.
- Ron O.
Jeromy (plumbing) and David (AC) did an excellent job in my home today.
Thanks for your prompt service.
- Mary Sue H.
I made an appointment after my A/C would not cool to the displayed temperature on my thermostat. I was told my system was functioning properly in May. Mike came out and found a clog in the drainage tube and proceeded to promptly fix this. He had my system working again in just a few mintues and also gave me several tips on other pieces of the system to keep an eye on in the future in case the drainage block was not the primary cause of my issue. Mike was very knowledgable and treated me 100% fairly. I was extremely pleased with the work performed and service I received.
- James M.
Adam was very nice. He was doing my annual heat and air check. He even noticed that my drip pan was almost full to the rim. I called and you sent Mike and Kyle. They immediately knew what it was and replaced the over flow valve on my water heater. Thank you for the great service!
- Candie F.
Lance was friendly and informative. Very neat person.
I like this service.
- Glenna G.
Good experience. Representative was very nice and thorough.
- Candace D.
GREAT TECH. VERY FRIENDLY AND KNEW HIS JOB WELL !
GREAT FOLKS TO DEAL WITH!
- GLENN P.
I wanted to take the time to let you know how excellent your service is...
Yesterday I was met with a busted pipe in my crawl space. From the moment I got Trisha (spelling?) on the phone she was fast and precise to address my problem to get the correct tech to my house.
She set expectations correctly about the ETA of the tech as I was a "work in" in the evening hours. She let me know how the visit would go with diagnosing the problem, pricing, etc.
I received a call letting me know that my tech was in route, Joey West arrived about ten minutes later.
Joey met me with a smile even though it was 10:45 in the evening. He was quick to address the problem, price, and fix the issue. I felt Joey went above and beyond to help me and my family.
In the future I will share my experience with Hiller with everyone.
You guys truely have a professional customer first company and I appreciate that! Trisha and Joey are 1st class.
- Joe J.
First of all...Welcome to Maury County.
My experience with your Company was terrific. Gary Harris was our Service Technician and he represented your Company quite well. Gary was friendly, courteous and knowledgeable. He solved the ongoing problem at my house. Because of Gary, I even signed up for your Club Membership.
I had used Sandrell in the past and had no problems with them. Your Company will do well in Maury County.
If I may be of any service to your Company, please call on me.
Robert McKay, President
Middle Tennessee Broadcasting Co.
WKRM-WKOM Radio Stations
- Robert M.
We were very pleased. The receptionist was very friendly on the phone and the technician came earlier than promised, seemed to know what he was doing, and was very nice. I wouldn't hesitate to contact Hiller again.
- Shelly B.
We have had Hiller out several times to put in a new water heater and to preform our bi yearly maintenance. They are always on time, polite and do a good job. Will always use Hiller!
- Torie N.
Cavin did a good job to install a tub faucet for me.
- KEITH W.
MY EXPERIENCE THIS TIME WITH HILLER WAS FANTASTIC!! DUE TO ISSUES I HAVE HAD WITH THE AC UNIT GOING ON 3 WEEKS NOW THIS BEING THE 4TH CALL , I MUST SAY WAS A BETTER EXPERIENCE FOR ME. UNLIKE LAST TECHNICIAN THAT HAD ME SO FRUSTRATED TO WHERE I DID NOT WANT TO CALL , BUT AC BROKE DOWN I WAS IN SITUATION I HAD TO AND ADMIT I WAS NERVOUS. BEING A MILITARY WIFE HUSBAND DEPLOYED IT IS HARD WHEN TIMES LIKE THESE OVERWHELM ME. TECHNICIAN MICHAEL DIAL THIS EVENING 7/23/2013 WAS A WONDERFUL TECH. HE HELPED ME MAKE A GOOD DECISION OVER AC UNIT AND DID NOT LEAVE MY SIDE TILL I WAS SATISFIED AND MADE SURE I HAD AIR UNTIL NEW UNIT GETS PUT IN ON THURSDAY. AND WILL BE BACK IN MORNING TO MAKE SURE UNIT IS STILL WORKING FOR US UNTIL THEN. TO ME THIS SHOWS THE COMPASSION THE HILLER SERVICE HAS FOR THEIR CUSTOMERS. I HAVE BEEN WITH HILLER SINCE 2007 AND I WOULD NOT WANT TO GO ELSEWHERE , THANK YOU AND THANK YOU FOR SUCH A WONDERFUL TECHNICIAN.
- LEONA C.
I had the tune up over the past week , I found the two technicians to be very knowledgeable and up to date with their jobs, they were perfect gentlemen and went about their tasks in the most professional manner. I will use you company any time I need repair work done...
- Jerry B.
We have always used Sandrell and always were pleased with their service. We had prompt service with Hiller and are please with yours also.
- Dr. Don Pearl A.
Technician arrived on time, found leak and re-charged AC unit.
- Bob M.
Gary was very professional and explain our possible options. Quick service and repairs. Thanks
- Paul G.
Very professional, smart and knowledgeable plumbers,they worked fast and clean. We had to have all of our cast iron pipes in our 2-story home on concrete slab replaced/bypassed, every toilet and sink had to be re-connected. They found the smartest way to do the job and only had to cut a 12" square hole into the slab to connect to the exterior plumbing.
We had a minor call back a few months later, where the remaining cast iron vent stack flashing at the roof had curled in when the pipe slid down a little while connecting it to the new PVC pipe and caused a tiny leak. They came out right away and fixed everything. We are very pleased with the Hiller plumbers.
- C E B.
My technician was courteous and on time for the air conditioning check-up.
- Astrid T.
I was VERY pleased with Dustin Young's service.
- Nancy V.
I had three recent service calls and they were all excellent. Your personnel are extremely friendly, helpful and efficient.
- Bill K.
About 6 weeks ago, we had to replace our water heater. I called around for estimates and decided to go with Hiller because of the longer warranty on parts and labor. I was so impressed with the technician, Mike, who came to our home- polite, informed, helpful. So when I learned that my very sick neighbor and her children had no air conditioning on a 90 degree summer day, I thought I would call Hiller and set up a service call for her, willing to assume the cost myself. You all worked her in at the end of the day- a full day ahead of the scheduled time, and have provided her with the gift of a cool home, and helped me bear the cost. Thank you!
- Anneli T.
I was debating about calling Sunday night because it was so late, but I decided to call. When they answered the phone I was surprised that they answered it like they really wanted to, not like they had to. When Kenny showed up at the house at 11pm I was surprised to see that he also didn't act like I had got him out of bed to come look at the air. I think this is a really good thing in this day to find people that actually want to help and are nice. Everything was fixed fast and I really appreciate it.
- Stephen L.
The service was good and the job was done in a timely matter.
- Richard M.
Had 3 very professional men in our home today doing their check up on AC, plumbing, and electric. All were very polite, and did their job great. We are happy that we starting using Hiller for our home services.
- Robert M.
This was by far the best experience I have ever had with a service repair company. When you experience something like a hot water heater breaking it is nice to know that Hiller was there to take care of it even though it happened on a Saturday evening. they definitely had the whatever it takes get it done attitude and did not charge me an arm and a a leg to do it.
- James T.
Very pleased with the prompt attention to my leaking water heater on a Sunday morning. Water heater was just a year old and installed by Hiller, so it was replace at no charge. Duncan was very pleasant and courteous.
- Chris D.
The Company Was Great did an Extremely Great Job!!! Thank You Lynyrd Land for Advising me to Choose the Company and the Repairman That Fixed My Problem!!! These Men Deserve A Great Raise in the Hard Work to the Help of all the Customers!!! Mr. Lynyrd Land Thanks for All The Recommendations for the Great Job Done Right. Look foward to Serving you more Jobs at my Home! Thank You!!
- Shirley T.
As always, Hiller was prompt for the service call. Their staff is professional, polite and answers questions in a way that a unknowledgable person can understand.
- Lloyd K.
HVAC went out on Friday night in our upstairs. Called at 7 a.m. and Hiller answered. Service was provided by 10:45 a.m., diagnosis was made quickly as well as the repair.
- Cindy H.
The technician arrived within the scheduled time. He was very polite and explained the maintenance routine he was going to perform. My father appreciated the Hiller representative being respectful and kind.
As the daughter of elderly parents, I also appreciate the scheduler accommodating my requests and the company providing a quality service.
Thank you very much,
Shelia A.( John A.'s daughter)
- John A.
My experience with Hiller Plumbing and your service man Lance, was great. He was timely, (actually early), and called when on the way...
He explained the problem, what needed to be done, gave me a good price, and fixed my problem in a timely manner..
Great job to all people involved and a great experience.. Will tell other friends and will use Hiller again if needed.
- Steve H.
Service men were very knowledgeable, courteous, and worked diligently to get the repairs done right. I'm very well satisfied with your company and will recommend to our friends.
- Walter N.
I was having repeated problems with my toilet, but your plumber, Jeremy Morgan, took great care to solve the problem. Once again he proved himself to be efficient and thorough. He always exhibits a caring and professional manner. Thank you.
- Lisa F.
I would like to personally thank Mr. Jimmy Hiller, Mr. Steve Lynn, and techicians Jonathan Dean and Jimmy for making sure that I received my new A/C unit today. After having been without air conditioning for over a month, it was such a relief to have my situation resolved such a wonderful and generous way. It's so nice to encounter a company that will go the extra mile to ensure that their customers are ultimately pleased with their service. I have told my friends and family about how Hiller came through for me, and alleviated all of my previous concerns and issues. Again, thank you and I appreciate your service.
- Melanie A.
It was a positive experience in all respects. The technicians are always polite and well-groomed. They are careful when they are in the house. All of this is appreciated.
- Richard K.
No one wants to replace their air condtioning unit but if you must, I hope all the project managers are as professional as Chris McMurtry. The installers [Brandon and Clint] were on time and did a great job. I would also like to thank the service tech for his thorough examination of our unit [Brian].
- Robert R.
Called this morning to have my kitchen sink unstopped. Daniel and his co-worker came out took care of it. Was more then just a stopped up sink. But they explained everything and what we needed. They were very professional and friendly. They worked together well and took care of my property. They cleaned up everything after they were through. I will be calling again if we need anything else done. Thank you so much
- Sharon B.
Plbg & Htg specialists both came on same day at appx same time. Perfect time inasmuch as they were a bit early & that allowed me extra time later in day. Both did "inspection" under "Happy Hiller Club" & except for some things found & suggested, no actions were immediately required.
- Martha B.
Very happy and pleased with the quick response and polite customer service representative. I called the after hours and Andrea scheduled a technician to come to the house the next day. I never expected to get an appointment so fast, I know things are very business this time of the year. Gary showed up as promised and did a great job in fixing my outside AC compressor. He explained the problem and the total cost to repair my unit, He had it running in no time and our AC is now running great. I will recommned Hillers to my friends and nieghbors for all thier plumbing and AC repairs. I am Happy!!!
- Tom A.
i appreciated the prompt service. The service man was very helpful and explained the problem.
- Mary N.
Jeromy was very pleasant and informative.
- Tom A.
Jessie was great!
- Shannon M.
Techs showed up on time and were very courteous. Very satisfied.
- Shannon M.
Chris Bonneville was by far one of the best repair people I have had the pleasure to meet and help us. He was courteous, respectful, and explained his work fully. Please allow him to answer future calls to our home.
- Steve M.
Great service, very nice servieman.
- Zachary R.
Your plumber introduced himself to me, and I invited him inside. He put shields on his shoes before entering. He came inside and worked quietly and quickly and double-checked my e-mail address before he left. His manner was polite and courteous. Don't let this man go; he is a good employee as far as I can tell. The only thing I didn't like was the $49.9? dispatch fee. That dispatcher must make really good money. Call me when you have a vacancy in that position. ;-)
- Tracy P.
Techs were very polite and made sure every thing worked before they left.
- Charles F.
Mark Welch was great, knowledgeable and personable
- Stu B.
The young men that came to our house were very cordial and knew what they needed to do. Couldn't have ask for a better experience.Thank you. Sam and Opal Allen
- Sam A.
I wanted you to know that I am very, very pleased with the service I received from the Nashville company. I was having problems with my water bill increasing. I told them my toilet was making a weird sound when I flushed. Hiller came over and found that my toilet was running when it shouldn't have been. They fixed it and the next month my water bill was back where it should have been! I've had problems with a leaky faucet and they came over and fixed that. What I like about the service is that they explain what the problem is. They come very quickly after I call and are courteous and accommodating. It is a good feeling to know that I can call them and they will be honest with me. Needless to say, I recommend them when asked by someone if I know a good plumber.....
- Barbara H.
Excellent. Professional. Good job.
- Shirley V.
Both Mark and Nathan have been so efficient and thorough. Love the service I'm getting.
- cerissa y.
Wednesday service was professional and efficient. Thanks
- Stanley C.
All service people (HVAC, Plumbing, Electical) did complete service in professional manner.
- Chester B.
Technicians were polite courteous and knowledgeble in their areas of expertise.
- Ray A.
It was good. John arrived on time and was very professional and courteous. He quickly started inspecting the AC units after checking the thermostats and discovered some problems with the capacitors and a couple of other things. We discussed the cost of the repairs and... after I agreed to them, he immediately corrected the problems. Afterwards we discussed the warranty on the work and materials and John departed after he gave me a Hiller refrigerator magnet note pad.
- John C.
HVAC installer Chris was excellent, plumbers were excellent, electrician was excellent.
- Heidi S.
Very knowledgeable and friendly.
- Drake R.
Jay gave me great explanations and options for some plumbing type problems I asked him about. He was knowledgable, thorough, and patient, even though I wish I did not need so much work on my houses, he was reassuring and even drew pictures to help me understand about what the work would take. Rick let me know the age of my HVAC equipment, how everything worked, and even showed me how to clean the filters on my AC window units. I like Rick for the "good news" and Jay for upgrade explanations so next time he will give me "good news".
- Paula P.
I was very please with both the H&A technician, Bill Barry and the Plumbing technician, Chris Armitage who came to do a checkup on my H&A unit and my plumbing. They both were very knowledgeable about everything and took time to explain things.
- Christine D.
Ray Sweat came out to do an annual plumbing inspection and was very professional, courteous and informative. I signed up again for next years service.
- John C.
Lee was our service man. He was personable and knowledgeable. Discussing new units, estimates of savings, etc, I purchase replacement filters for both returns. He informed me of the different services Hiller had available for us to use. Good to know. We are using you all for our plumbing work now. My over all experience was very good.
- Joe M.
Justin was extremely polite, courteous and very knowledgeable. He explained everything in a way I could understand. Again, we are very pleased with the experience. Another great technician! We will continue referring to everyone. Why would anyone use another company besides Hiller! Very satisfied.
- Carol W.
Technician came out to service our HVAC. Very professional and informative!
- Diana P.
Our technician, Oris, was wonderful!!!!! I handled the service call for my 88 year old father and we were both so impressed with Oris. He was knowledgeable, professional and extremely courteous and we will definitely use Hiller again.
- Laura A.
Your service technician took care of the problem in a timely manner.
- Raul R.
The service men called and advised of their arrival, They were punctual, courteous and professional. They answered all questions and explained everything. I was extremely satisfied.
- Barbara R.
Joey was great...had a lil problem but fixed everything..personable and pleasant and knows his job...thanks...
- Rita F.
Mark Welch was great explained everything to me!
- Sarah D.
Electric service techs came out to fix smoke alarm issue-- arrived on time, super friendly, and really helpful-- resolved issue and provided quote on additional needs. THANKS!
- Missy m.
Service Tech was prompt, courteous, friendly and efficient.
Did a good job!
- Mary B.
As always, professional, courteous service
- Sandra F.
Tech is very good. Knows what he is doing and does a good job of explaining what he is doing. My wife is picky and she picks Mark Welch.
He takes pains not to make a mess and cleans what little mess he does make.
- Art C.
Josh was the Hiller service provider. He was friendly and spent a considerable amount of time checking our A/C systems. We appreciate his thoroughness and his explanation of what he did. He was a good representative from your company.
- Joseph M.
On time, explained my problem well, gave an estimate before starting, did job in a timely and clean manner, friendly personality. Doesn't get better than that. I will call Hiller again.
- Bill D.
Excellent, friendly and personal service.
- Tami H.
Happy with the service. No complaints
- Barbara W.
Excellent experience! Was surprised at quickness of response and , Tommy, your technician, was great. He explained and made suggestions - was not pushy - a real professional! I felt he knew what he was talking about and was being very honest with me. A great employee!!!!
- Peggie P.
The serviceman was very professional and he was prompt.
- Donna Y.
I am extremely pleased with the service I received today. Scott was the technician that helped me today. He is my hero of the day!! He was a great guy and knew exactly what had to be done. THANK YOU SCOTT & HILLER PLUMBING!!! I will most definitely recommend you to anyone I know in need of plumbing service.
- Donna A.
I have always been completely satisfied with the services that Hillers offer. As a club member since 2008 they are the only company that I turn to for my home and recommend them to everyone I know.
- Melinda S.
I had an odor problem under my kitchen sink, Ivan found it and fixed the problem GREAT JOB IVAN no more odor!
- Laura S.
Prompt, totally professional and competent.
- James D.
We had a slow leak under our kitchen floor, I had called Hiller to come fix and had an appt. next morning or they could've come that night but chose next morning. I awoke in the night with louder water sounds and was glad they were coming next morning. We turned the hot water heater off and the fuse to it, as we knew that was the one that had burst. I was so glad I had called previous day. The man came was very very nice, courteous and knowledgeable about our problem. He fixed it in short time and we were very happy with Hiller, have their phone number on fridge for future problems. I highly recommend Hiller to anyone who needs their services. C.M
- Charlotte M.
AC was leaking. Casey Vincent and Scott Green, were great. It appears my problem is fix. I will definitely use and recommend your service to others. Thanks! I rate you 5 out of 5.
- Shela W.
I called Hiller this morning to see if it was possible to get a plumber out to take a look at a leak under my bathroom sink. Spoke with Sheila and she was able to get not only a plumber but my favorite plumber, Chris Armitage, out to the house this afternoon to fix my leak! Being a member of the Happy Hiller Club is by far the best investment I have made in my house. From the set up of the appointment to a job well done by the technician, I can always count on Hiller PHC. Everyone is always courteous and helpful! I highly recommend Hiller!
Debbie in Knoxville
- Debbie H.
Service was excellent, The dispatcher called and confirmed that the technician, Ted Neff, was on his way. Mr. Neff was courteous, knowledgeable and professional.
- Larry R.
The service techs were very professional. I am VERY pleased with the service. I would highly reccomend to everyone I know.
- Dorothy M.
John Hoilman was a pleasure to work with. He was very knowledgeable and professional. My wife Sherry, had a number of questions, he was very patient and answered them all to her satisfaction. We will continue to do business with your company.
- Bill D.
Quick response and high quality, respectful technicians. You have earned a loyal, happy customer. There was follow up calls to make sure everything was ok. The loaner portable A/C unit was a life saver.
- Richmond C.
My experience with Jeromy Walker was especially nice. Not only did he provide good service with a smile, he actually made my day. If every technician had a personality like Jeromy Walker, customers might call more often.
- Joanna S.
Pleasant !! Service was prompt professional and courteous. Thank you Hiller Plumbing
- Lori J.
It was easy to set-up an appointment and the service person (Chris) was on time, very congenial and efficient.
Once the capacitor was replaced in one unit, all worked fine. As we took care of the bill, the unit had gone off and come back on. It had the same sound the unit exhibited prior to it dying a couple of weeks ago. The unit was, though, working well; so we agreed that we'd watch it.
- Gene L.
I have been a member of the Happy Hiller Club for 3-4 years and have been totally pleased with the service. From the initial phone call to set up the appointment through the completion and follow up of each job....Hiller is a 1st class organization! I have always been treated with courtesy and respect by every person I have ever dealt with at Hiller. The phone operators to the technicians are excellent! Keep up the good work!
- Debbie H.
Your peopel are always knowledgeable and work hard.
- Ron O.
Brad was my tech today, he like all techs I'v had before are very professional people. Came on time, stayed until he found the problem. He gave me options, was not pushy or abrasive. The ladies I have talked to in the office are very professional also, and seem to put the customer first. The experience I've had so far with Hiller has been very good!!!!!
One thing I really liked was a couple of weeks ago my cooling unit went out during the night. I called at about 6:30 A.M. and a live person answered the phone. I was waiting for the recording to say push one, or push two...But a live young lady answered, how great that was. She worked with me to get a tech out that morning, because I was taking my wife for a radiation treatment that morning, and she didn't need to come back home with a hot house. She worked it out and had a guy here that morning. That is putting the customer first.
I was a very Happy Customer!!!!!!!
- Gary G.
Repair man came early and completed the repairs in a short amount of time. He was very helpful and polite.
- Margaret Q.
As always with Hiller the customer service was exceptional! The workers immediately fixed the issue and were very professional. That is why I have had other family members start using Hiller
- Bill G.
Water leak in furnace for a/c. Clogged pipes
- Eric j.
Mark Welch made a service call on July 3. He was courteous, friendly and made some suggestion that might help eliminate the water issue in my basement..
I appreciated his input.
- Shirley M.
Everything went very smoothly. I like how they make recommendations to help stop problems that may occur in the future.
- Shane P.
I've used Riverside Heating and Air for years and have been exceptionally pleased with their service. I am happy to say that since they have been acquired by Hiller, they still provide the same great service. They are always on time and knowledgeable. Rick goes above and beyond checking our unit and answering questions.
- Whitney H.
Just wanted to let you know that Michael Lassonde came to my house on a Sunday and turned what could have been a very bad day into a very good one. My wife and I just brought our first child home from the hospital and the air went out overnight, obviously we were very worried it was a major problem. Michael showed up in a timely manner, figured out the problem very quickly, was extremely friendly and showed me a few tips to extend the life of our AC unit. We will do business again with Hiller because of employees like Michael. Give this man a raise!
- Brian P.
Excellent service, knowledgable skilled employees. I will always call them for my heating/air and plumbing needs.
- Christi C.
I Would Like to Thank Lynyrd Land for Suggesting Hiller Plumbing, Heating and Cooling, For A Extremely Bad Drain Clog I Had in My Home. Thanks to Webb for Clearing My Drain. These Guys Deserve a Great Reward and Bonus for the EXTREME HARD WORK they do for us and their Company! when You See The Happy Face TRUCK IT's #1 in Plumbing Heating and Air Conditioning!!! Way To Go HILLER PLUMBING , Heating and Cooling!! Recommended #1 CALL The HAPPY FACE TRUCK TODAY!!!:)THANKS GUYS!!! SHIRLEY TUNE
- Shirley T.
I just wrote a lengthy note and I hope it will find it's way to the right department. Justin and Kyle spent several hours in my house today installing a new hot water tank and a whole-house filter. I am VERY pleased with their work.
Please see my other longer note. Justin did a marvelous job; he is neat and organized and here is the biggest compliment: he left everything better than he found it! I will eventually want a de-scaler and will specifically ask for Justin to install it.
- Suzanne B.
Happy with Hiller!!! Called the Hendersonville office the evening of July 4th! Pleasant staff person took the call. Mike did a great job, very personable, easy to get along with. We'll be calling HIller in the furture. :)
- Dale T.
The service was very quick and the person that I talked with was very polite and knowledgeable. The service tech was very prompt and knowledgeable. The repair was made in no time. I will use Hiller in the future.
- Roger T.
As with every time anyone form you company has come to the house, they are courteous and professional. A+!!!
- William M.
It was great! The technician was very professional and very knowledgeable of his work. He resolved the issue in a prompt manner.
- Evelyn D.
On Tuesday 7/2/13, HVAC Tech Justin checked outside heat pump unit to my satisfaction and then called in Jimmy Edwards to give me a quote on a replacement. Replacement is scheduled to be installed on Saturday. Justin recharged my unit to provide a comfortable inside temp until Saturday. Inside temperature the past weekend had been in the 80's.
- Kay W. H.
Technicians arrived on schedule and presented company business card. Care was taken to cover shoes with shoe covering to keep carpet from soils. Technician explained all findings with recommendations. I was very please with service call and inspection.
- Billie N.
We had a toilet water valve malfuntion July 3. With people coming for July 4, a fast repair was needed. Your dispatcher (very pleasant) had "Bob" here in about 1 hour. Bob was starting his 2 pm to 7am shift. Really a good guy and very professional. Performed the $99 member inspection and very through (even under house). Glad we switched to Hiller.
- Allen B.
Mike Collins was incredible! Thanks to his explanation of what needed to be done on his visit, and what will need to done on the return to hook up the new tub, as well as the details of the yearly maintenance program that Hiller offers, I will be a loyal customer. It is so nice to have a company that truly looks out for its clients!!!!!
- Brian T.
I had a new heating and air condition system installed today. The technicians, Jeremy Yarnell and Josh York, were courteous and took great care to make sure they protected my carpet and furniture. They are knowledgable professionals and a definite asset to your company.
- Pat C.
Hi there Jimmy. Just wanted to take a minute and comment on my annual plumbing checkup with Chris Armitage. Chris is really good - I like his attitude, knowledge of plumbing, troubleshooting expertise, and overall thoroughness. So, I give Chris high marks and would be happy to have him back for future work.
- Glen C.
Our experience was first rate. You sent us experienced and cabable people to evaluate and fix our problems. We have complete confidence in your staff and company. Keep up the good work.
- Ray H.
The wonderful plumbers at Hiller once again solved my plumbing problem! They are so knowledgeable and thorough and patient with me and my questions and concerns. I am once again a very, very satisfied customer!!
- Kathryn K.
Prompt, courteous, professional. The technician takes the time to answer any questions you have. You can't ask for anything more than what is provided by Hiller Plumbing.
- Bruce M.
On Monday, service technician Kenny Brown did a routine check of our system. As always, we were very pleased. He was efficient, friendly, and definitely knew his stuff.
We moved here in 2009 and have been extremely pleased with Hiller. We have recommended Hiller to our neighbors and will continue to let others know how satisfied we are.
- Marty N.
I had the yearly plumbing and HVAC inspection. Both technicians provided easy to understand answers to my questions. Excellent customer service. My toilets needed parts that were not on the truck but the technician told what he was going to do and how long it would take to repair and how long it would take him to get the part from the service department. It was helpful in planning my day. Thank you .
- Ann M.
We have found the Hiller Representative Chris Armtage to be very competent and knowlegable and friendly. We have requested Chris's services for all our plumbing needs, have found him very consistent and gives us an assurance the job is done right! Chris represents the Hiller brand at 100% efficiency.
Bob / Jackie Spining
- Robert S.
Steve was great! Answered my questions... Go Steve and Dave... Dave was my first tech.... Awesome job!!!
- Nick M.
I had a great experience you all always do a great job when you ocme to my home to make repairs
- Omar S.
Whole house water filter was installed at no charge per Jimmy Hiller as a result of problems we had previously with a plumbing job. I am very grateful for the courtesy and consideration extended to us. I believe the tech was Kevin and he was very competent and did a great job.
- Judi S.
Brad came and checked both air-conditioning units; cleaned them; and replaced a capacitor (spelling?) in one of the units. As always, he was thorough, polite and very knowledgeable.
- Judi S.
Extremely happy with Steve. He explained everything to me in detail and I know a good bit about HVAC myself, I'm just not capable to do the work and I do not have the tools Steve has and gave me a great lesson on the whole works. Great job !!!!!!
- Chris M.
Had a condensation problem in attic. Bill diagnosed the problem and explained what was happening in clear language. gave me my options for repair at what I consider a very fair price. He did a great job with the work and cleanup. glad I chose Hiller. Pat on the back to Bill Barry.
- Jim H.
My service rep. Michael was very nice, helpful and on time. He was very patient to explain all problems and needed repairs. Thank you.
- Dowann P.
Excellent experience, excellent technician. Couldn't be happier.
- Katie M.
Wonderful Plumber named Willie...He was professional and polite...Answered all questions...Pleasant to deal with. Thank you.
- Earl K S.
I scheduled online a service call on Sunday night (6/30/13). Within 15 minutes I received a phone call to set up the service call the next day. Since then I or one of my employees have scheduled additional service calls. No other company equals your service.
- Gary M.
Fantastic experience to date! Responsive and love the after hours service when you really need it.
- Catharine H.
Chris A. was very prompt, professional and efficient in changing out our kitchen faucet today. He was patient to take time to answer any questions we had about the faucet and sink. (And the office staff is always very friendly when calling ahead to let us know techs are on the way!) We LOVE being Hiller members- it puts us to the top of the service call list when an issue arises! THANKS!!
- Maryanne T.
Great experience! Justin and James were punctual and professional. They answered each of my questions and made excellent recommendations. They informed me of the Happy Hiller Club, which I joined today.
- Elizabeth G.
WE HAD A STOPPED DRAIN AND LEAK UNDER THE KITCHEN SINK IN OUR KNOXVILLE HOUSE. WE LIVE IN MIDDLE TN MOST OF THE TIME SO IT WAS NICE TO BE ABLE TO SCHEDULE IT FOR SATURDAY WHEN WE COULD BE THERE. THE TECH WAS ON TIME AND COURTEOUS AND HAD BOTH PROBLEMS FIXED IN ABOUT AN HOUR. WILL DEFINITELY USE THEM AGAIN.
- GLEN R.
A/C unit was not operating properly over the weekend, called Monday morning, and was scheduled an appointment for 2 days later. Technician showed up on time and was super friendly. Educated me on the system, future warning signs, etc. Signed up for the Hiller Club as well. I would definitely recommend Brian Long (my service tech) as he was knowledgeable, timely, polite, and cared that I understood the services performed. Will definitely recommend him and Hiller to my family and friends in the future. THANK YOU!
- Lindsey A.
Daniel came early for our appt, repaired both of our toilets with all new parts, and left our bathrooms clean. I was very pleased with his work, how polite he was, and thorough in explaining 3 choices of offers today that I could choose from for the service.
- Kathy B.
You need TEN stars for Steve!!! He has been AMAZING working on our equipment, finding the reason for the problem and even offering suggestions on our 'breaker box' we want redone soon. You might try to CLONE him!! Please keep his name attached to our account so he can always service our A/C! ;) We used to have our own business and he is the type of employee you always WISH to find! Efficient, personable, knowledgeable...he made us HAPPY! :)
- Maryanne T.
Recall for toilet tank leak. Dave fixed it and have had no trouble. Thanks Hiller.
- Mary M.
Outstanding and never hesitate to recommend Hiller to friends
- Sheila H.
The technicians were on time and extremely polite and helpful.
- Matt M.
My most recent experience was an air conditioning tune up. Brad Montgomery came. He was courteous, knowledgeable and professional. My contact with customer service has always been pleasant and my problems/questions have always been resolved/answered to my satisfaction. I appreciate you as my plumbing, heating and air conditioning life line.
- Judy P.
Great service! Repairman was great.
- Heather W.
The toilets are flushing correctly now. The guy knew why they weren't adjusted right the first time and he fixed them. They work great now.
- Robert S.
We have found our plumber in Nashville. Thanks!
- Jamie L.
We received prompt and courteous service. The technician was on-time and explained everything so that we could understand. The service recommendations were reasonable, and we did not feel pressured to accept any unnecessary products or services. We were advised the best ways to maintain working equipment, but we were not pushed into any long term contracts or agreements.
- Tiffany S.
Hi Hiller --
This afternoon, we were given the privilege of being visited by your technician, Steve Symons. Although the discoveries about our A/C systems were not that good to hear about, he was very pleasant, helpful and tried in every way to be positive. He recommended our needing to replace both systems, since they are almost a decade old. He presented the bad news with a very positive heart and a kind soul. He's the kind of person we need more of representing our companies. Hiller is blessed to have a diligent and wise worker like Steve. Thank's for sending him our way! Daniel and Vauda Aisen
- Vauda A.
Chris was great!
- Peggy P.
Everything was done and quickly.
- Jeff L.
We have used Hiller Plumbing on several occasions, and we have always had a very positive experience. Not only have our plumbing issues been resolved to our satisfaction, your technicians are always very professional. A gentleman by the name of Ivan did work at our house a few months ago, and we requested that he be the technician for our most recent call. In particular, he was extremely polite and very knowledgeable. We will continue to use Hiller for all our plumbing needs!
- Janko E.
Very pleased with both the plumbing and heating and cooling. Tim and Mark Stephens came out on the same day both did a phenomenal job. Everything is good and working properly. I have found the company that does it all and does a fantastic job. I will definitely be giving the company a call back and be glad to refer Hiller.
- sue b.
Very Very Helpful
- Tommy S.
I am completely satisfied with your company. After the service, my husband wanted me to immediately call and let you know that he was impressed with the way that your company is run and would recommend them to anyone. The technician was very helpful, polite, etc. I used Hiller because my parents referred you.
- Dena B.
Kenny Brown was my HVAC tech. He was prompt and got right to work. He had my system running again in no time. I found Kenny to be polite !and knowledgeable. Setting up the appointment was surprisingly easy and faster than I expected. I am now part of the Happy Hiller Club
- Lillian L.
Had my spring HVAC tune-up in May -- everything went great as usual.
- Rusty G.
Excellent, very professional. Most important, you can get to a job quickly.
- John D.
Great service. Professional and courteous staff. Very happy with the service Hiller provided.
- Charles R.
- camilla t.
- Nickey T.
They installed a Heating/Cooling unit yesterday. They were very pleasant and hard working. They did a great job!
- Kara L.
Prompt, efficient and honest service.
- Ryan M.
All went well, the guys were nice, they got things done & explained to us well.
- Sonny D.
You recently replaced a condenser and coil on our downstairs unit and then repaired an issue with a kill switch on the upstairs unit. Your employees were very courteous and explained everything thoroughly. We were very pleased.
- Jackson W.
A little bit late on the appointment time, but besides that everything was perfect!
- HAROLD A.
Fine, efficient, courteous service. I had both an AC (new system) check up visit and a plumbing visit on the same day. Both service persons were knowledgeable and professional in responding to my questions, assessing the plumbing issue and conducting both service calls efficiently.
- Claire E.
I called around noon and you were at my door before 5 PM.
My tech was Michael Shaver and he could not have been nicer or more knowledgeable. Not only did he get me a new water heat installed quickly, but he carried into the basement a heavy rug off the back fence for me, AND he moved an old TV out of the house for me.
I was so impressed that he would do this for me. It only took him about two minutes to do both things for me, but it meant so much to me! Thanks Hiller Plumbing. You are THE BEST! Jan Bidewell Buckingham :)
- Jan B.
Had both Brad and Bob out in the last few weeks and both were excellent!
- John H.
I was VERY pleased with the service I received from your service person named Jeremy Morgan. He kept me informed when his arrival was being delayed due to an emergency he was being sent to and then called to say he when he was about 20 minutes away. His expertise in solving our plumbing situation was remarkable. His manners and personality were extremely professional and friendly. I will definitely continue to have Hiller service my plumbing needs. Thank you for sending me such a fine young man.
- D. M.
I had to call on a Saturday evening, so I was nervous about weekend costs. I talked to Sally several times, and she was friendly, understanding and helpful each time I called. The plumber (unfortunately, I do not remember his name) who came out Sunday morning was also perfectly friendly and professional. I couldn't be happier with the experience and the price. Thank you.
- Brittany M.
Steve Symons serviced or 3 AC units this week and he did a great job. I have been recommended your company to my neighbors who may need some service on there HVAC. We joined your service club and Josh did a great job as well, when it came time to inspect our plumbing.
Will be calling this fall when I need my furnaces checked and will be asking for Steve.
Steve also serviced Dean Wetzel's units a couple of weeks ago. He raved about Steve's work as well.
- Marion B.
I wanted to give positive feedback today regarding my service call with Ray Sweat being the technician who did the replacement/repair for us.
He was absolutely the kindest, most interactive technician we've had in our home, and was very thorough with his follow through in making sure the new instant hot water dispenser worked correctly. When he diagnosed the problem as my Mountain instant hot dispenser had corroded and could no longer be repaired, & I would need to replace it, I was absolutely shocked when he then said he had a new unit ON THE TRUCK! I want to thank you for the foresight to have had that available on the truck, and to be able to have it replaced today & not have it be an item we would "have to order."
We have been very impressed with the caliber of service we've received in the year or so that we've been using Hiller. Please pass on our appreciation to a team that does a great job. Thank you so much!
- Renee H.
Jimmy was very nice and pleasant and willing to answer all my questions. He was quick and ready to please.
- Judy M.
The technician that came to my home was very professional as are all of Hiller employees that come to my home.
- Amos J.
The technicians wer very courteous, clean and knowledgable.
- Debra G.
The staff was responsive .and helpful . The technician was efficient, excellent, and Thank you so much
- Diane D.
COURTEOUS,FRIENDLY,TIMELY,HELPFUL ON QUESTIONS I HAD. AFTER INSTALLATION,I HAD A PROBLEM WITH UNIT AND WAS HANDLED VERY PROFESSIONALLY AND TIMELY.
- VANCE B.
"Chris" was prompt and knowledgeable. He was neat and very courteous. He had several suggestions to help us save money in the future.
(It didn't hurt our feelings that he didn't find anything that required repairs.)
- Frank S.
I had a AC unit installed today the techs did a great job. They had a little trouble where the return would go with the new system but they figured it out and its working great.
- robert l.
All of your people go above and beyond when it comes to doing repair work or installation. I am very pleased and will use Hiller again.
- Patricia S.
Prompt service, thorough and friendly.
- Lee Ann M.
We have had several visits recently all of which were very satisafctory.
We started with a plugged kithchen sink drain that was cleared in short order. The Hiller service professional also gave us some excellent advice as to how to preclude such a clog from recurring. Next, we signed up for the Happy Hiller service plan and were first taken care of by Mike Keagy who made a thorough plumbing inspection and advised us as to what was in good working order and what might be helped with minimal assistance, Based on Mike's report and that we alrerady knew of a slow leak in a shower head, we had him upgrade three toliets and repair the leaking shower.all accomplished professionally and in short order. Subsequently, Lee Watson checked out our 10+ year old HVAV units and showed us a major failure (CO2 leak) in the primart heating unit. Based on Lee's visit and Mike's view of our 10+ year old water heater,,we signed up with Chris McMuurtry to have both a new HVAC unit and a new water heater installed. Within two days, Mike Keagy and his father installed the water heater and two other Hiller professionals did likewise for the HVAC unit in only a few hours on the same morning. Both units are performing as 'advertised' and we are extermely pleased that we signed on with HIller. If we require further assistance, we would welcome back any of the Hiller personnel who have assisted us to date.
- William H.
Matt is one of the nicest service technicians we have ever had in our home! He was very knowledgeable, efficient, and friendly while maintaining exceptional professionalism; a real asset to a five-star company that has reinstated our faith in humanity. Thank you and God bless. fb
- Fran B.
Hiller provides excellent and timely service.
- Ronald G.
- Sherrye O.
I like this company which gives the best services. thanks lot. Peter
- Peter S.
We have had a new AC unit installed today and everything was cleaned up afterward. You could not tell they had been there except for the new equipment inside and out. They explain everything they are doing and explain any issues that arise. So far very satisfied.
- Patty H.
It was a great experience. Mark Welch did a phenomenal job explaining how my water heater worked, and how to check it and re-light it in the future in case the pilot light went out again.
- Craig M.
I am a member of the happy hiller club. Today I had the plumbing call and needed a shower fix, they also did the plumbing checklist and provided me with several recommendations. Daniel and Jeramy were very thorough and professional. I appreciated the way they answered all of my questions. I also had the AC tuneup with Alec and he was just as helpful. The most thing I appreciate is the attitude your workers have. Thank you.
- Shelley H.
I just had a new heat and air system installed yesterday by Jeremy Yarnell and josh york they did a great job on the install and the clean up. they took the time to do everything right. I was very pleased with their work you have a good crew working for ya. and your service techs are very good as well. i have been useing your company for about two years now and i have nothing bad to say about your service.
- Daniel L.
Plumbing Tech's David and Tim came to our home on 6/19/2013 to repair a leaky kitchen faucet, unclog a drain in the shower tub, and to replace the drainage pipes underneath our kitchen.
Also, due to proposed waterline upgrades by the City of Murfreesboro which will improve water distribution for fire protection, David and Tim recommended that the current galvanized waterline from the water meter to our house be replaced to accommodate the upcoming upgrades.
At any rate, we were extremely pleased with the quality of work that David and Tim provided, and were also very impressed with their willingness to help talk us through options to deal with the impending changes.
As a result, David and Tim replaced our existing waterline and did a fantastic job!
Additionally, we are very grateful for the courtesy and professionalism that they both displayed throughout their visit.
In closing, we would like extend our most sincere thanks to David and Tim for doing such a fine job. We would highly recommend them both to anyone who is in need of plumbing work.
- John & Deanna S.
The technician was prompt, knowledgeable and courteous.
- Mary C.
Hiller came to my home to clean and tune up my air conditioning unit. It was amazing the difference it made. The air inside was much cooler and the unit ran more quietly than it did before.
I'm glad I signed up for the "Happy Hiller Club". I can rest easy that my heat, air, and plumbing is in good hands.
- Jo Ann S.
Steve Symons was the service man that came out to my house the evening of June 20th. Steve was very through with all that he did. He walked me through each step to show me everything. When he came into my house it was about 80 degrees. My whole unit was shot. I had that feeling and he showed me what was wrong and what happened to it. He was nice and very polite. He offered to have a representative come to my house tomorrow evening to talk to me about a new unit and what all it would cost. He also drove back to the shop to pick up a unit and drove back to my house to hook it up for me so I could get a little bit of relief. I can't thank Steve enough for his service and for taking care of me the way he did. Thank you for sending Steve to my house. A very nice man! I am a single parent and I did not feel uncomfortable at all by having him there so late in the evening. Thank you for his service. I highly recommend him!!!!!
- Lori B.
Not only was the technician on time, he even called to come earlier, which was fine with me so I didn't have to wait around for several hours. He was very polite and spent adequate time to check out the units. I have recommended your company to several of my friends and family.
- Margaret M.
GREAT service! We live in Memphis and just recently joined The Happy Hiller Club. WOW, little did we know that after a power outage we would be calling you to fix our air conditioner. Bill came out, great service, fixed the issue and during this process my husband explained that we had a step in bath because of his back issues but he didn't use it often because we could never get enough hot water. Bill suggested that Scott Green could come out and do a complete inspection of our plumbing. Scott Green is the perfect technician, explaining the whole process of the tankless water heater and did a very thorough installation. Scott and Mike spent a whole day to complete the process, they were very polite, cleaned up after themselves so we had nothing to do and never once seemed to rush so the could call the job finished. They both made sure we knew how to operate the heater. The next day Scott called to check and see if we had any questions. My husband and I are very pleased with the service. We definitely will recommend Hiller! Bill, Scott and Mike - thank you for dedication to do a great job!
- Gary K.
I cannot express enough, the gratitude for Jimmy Hiller and his Knoxville staff. Steve Symons came over to one of our rentals this afternoon,after a cry for help to Hiller's very responsive call center. Steve quickly determined the situation within a few short minutes, and had us back up and running! We have been Hiller Happy Club customers since 2009, and have been exceedingly please every visit with no exceptions. Hiller makes positive results happen; Period!
Thank you so very much,
- Barbara A.
Promt response, courteous responders, assessed the problem and explained it to me.
- Patsy B.
I have never had any problem with my dealings with Hiller that wasn't taken care of promptly and courteously.Their techs are friendly and professional in every aspect. Thanks to the Hiller experience,I have renewed faith in the business world. Thanks
- Larry T.
Hi. I was very impressed with the tech you sent out to check and service our AC units. He was thorough. He was polite. He explained things carefully, including the charges. He wore booties while in the house. As a result, I have recommended you to the person that bought our house on Fredericksburg (don't know if she has called you or not). Anyway, you are to send techs out next Monday as part of the Hiller Club. I hope it will be as positive an experience.
- Dan P.
Everyone was very nice from the receptionist on the phone to the technician that came out to my home. He was quick and professional and the work was completed efficiently and he was on his way, thanks. Very little inconvenience.
- Kathleen D.
Hiller installed a zone in our home which did not work at all. They came out and worked until they got it right. They installed another half-split unit at no additional cost to us. I'm happy to say that our home is now cool ! Thanks Hiller !
- Shawanna S.
Recently, we had a very clogged commode.After we had called Hiller, a tech arrived within the hour, solved our problem, and left us as very satisfied customers.
- Norma Y.
Courteous and reliable service, as usual! Fixed the problem and the unit is running fine.
- Alex F.
Very good. Nice service man, and completed service in a timely manner.
- Jon Z.
I have not had a single negative experience with anyone associated with Hiller. I bought a new home in October of 2012 and signed up for the Happy Hiller Club. We have always dealt with courteous people on the phone & the men that have come to the house.
Funny story: I kept getting a little old lady calling my cell phone thinking it was her plumber. I called her back to let her know she had the wrong number and she was sweet as can be. She proceeded to tell me her problem, part of which was that her plumber was not calling her back. She asked if I had a plumber...I gave her Hiller's number. Whether or not she called, I don't know...but I hope she did!
- Rikki R.
Great job. Because we had the service contract, and because it had been detected that we had a slow drain in our last check-up, there was no charge when we had to call them to unstop our earlier diagnosed slow drain.
We felt that was very fair. Appreciate the courtesy.
- David P.
They did a good job of getting my air conditioner working.
- Younger J.
After having a bad experience with another company we were overall thrilled with Hiller!
- dean g.
Mark Welch did an excellent job regarding the repair of our toilet. He explained everything, showed me what he was going to do, and did some things that made future work easier and better for me. I give him 5 stars.
- Mike S.
Service man was prompt, and efficient.
- Tom B.
Very positive experience from initial contact to the completed installation. As your installer I must say that Jeremy Yarnell was exceptional putting in the three Amana HVAC units, cleaning afterwards, explaining the use of the Honeywell Programmable Thermostat, and going over the contract. He projects a pleasant and professional appearance that reflects extremely well on your company.
- Tom G.
On Monday, June 3 my landlord could not find an available plumber in the Franklin/Bowling Green area so I suggested he contact yall. Your plumber was available between 2pm-3pm. He arrived at 3pm during hailing/tornadic/rainy weather and we waited patiently as the weather subsided. He was very knowledgeable about our problem and was able to repair it in a timely fashion. He was very courteous and a joy to have working on our property.
- Dawn S.
the service person was on time and polite.
- Isaac V.
Recently had Jim out to the house to clean out the grey water line which was obstructed. Good experience as always.
- David V.
Our technician was prompt, respectful and this being our first experience with you, made it easier to drop our contract with another company.
- Karen M.
I could not be more pleased with Hiller's work. Work began on removing our old Apollo system and replacing it with an electric unit at 8:30am. The technicians worked all day long. I'm hope that they ate lunch, but I'm not sure! After running into some issues with our breaker an electrician was called and was onsite almost immediately, along with the plumber to make the modifications to the water heater. The technicians were having difficulty with the outside unit and stayed until midnight trying to make it work. Finally it was decided we would have to replace the outside unit and it was done the next day we were available.
After spending 52 days without AC b/c of our home warranty we are cancelling our contract and becoming Hiller customers for LIFE. You are an amazing team and do amazing work. Very professional. Thank you for your help!
- Ashley L.
Service by Kenny Brown was very well received. He was courteous, neat, and respectful of our property inside and out. Excellent job of defining your companies offerings as well as the issues about our AC. Work was fast and efficient. A company that has quality parts and technicians is very good, but when coupled with excellent customer service is even better!
- Peter L.
Ray very knowledgeable and know what he was talking about. Found a few things and pointed them out to me. I would definitly request him again.
- Sybil C.
Your tech Steve Symons serviced and replaced the leaking evaporator coil in our upstairs unit along with repairing some duct work. He explained everything about the work he needed to do and answered any questions or concerns I had. Steve handled his work professionally and was very polite. In 124 degree heat ... he stayed right on track and thanks to Steve ... we are cool now.
Thanks ... Brenda Wright
- Brenda W.
Just a quick note to let all the Hiller folks know that Kenny from Knoxville performed our ac inspection and was 1110% as always When in need call Hiller and Kenny
- Michael p.
I had a very good experience with Hiller. A week ago I stepped into my closet and realized the carpet was water soaked. I had a PRV leaking behind my hot water heater in a difficult place to access without removing the hot water heater. The Technician, Chris Armitage, assessed the situation, called another technician who had done similar work in our condo complex, and decided he could save me time and money by pulling the commode and installing an entry window on the wall behind the commode in an adjoining room, thus eliminating the need to pull and reinstall the hot water heater. His time on the job was less than 4 hours and I'm a HAPPY Hiller customer.
- James R.
My AC stopped working and I called Hiller. The repair man found the unit needed major repairs. He promptly ordered the parts and checked our warranty. A few days later he came back and installed the parts and the AC is working fine. The repair man was courteous, neat ,efficient. and knowledgeable.
- stan s.
We had a wonderful experience. The associate that came to our home was veru professional and nice. He was able to make decision's to help us with our A/C situation.
Will definitely recommend for others to use your services.
Happy Hiller Customer.
- Christopher C.
We joined the Happy Hiller Club and paid the $99.00. On Friday 6/7/13 our A/C was serviced, Our plumbing was checked and a new Magnesium rod was installed in our water heater for a cost of $143.10 . Monday we are having Hiller clean the our HVAC ducts. So far I'm Happy with their service.
MLD Cookeville, TN
- Marjorie D.
My experience was awesome. We had an AC problem. Our Hiller guy located the problem (which required several trips up the ladder to the attic and down the ladder and outside to crawl under the house). He was very professional and courteous, and knowledgeable. AND, this service call was in the evening after he had worked all day and was surely exhausted. He never complained, but was most friendly.
- Robin C.
Very professional, I am very pleased that Hiller is owed and operated by local people, from answering the phone to service .
- Bill M.
Techs are on time and are courteous. Technical expertise appears to be high. They clean up after themselves.
- Karla M.
I had both the air conditioning guy and the plumbing guy on the same day for my annual check-up. They were both very professional and courteous.
It was a very good experience. Thanks Hiller.
- Edward K.
Service was great. Hiller was willing to come to our aide on the Saturday of a holiday weekend (Memorial Day).
I signed up for the club and am looking forward to more favorable circumstances in the future.
- Julia S.
Anthony Thomas is a very good tech. I would like to have him next time i need service.
- Jerry B.
Had a most satisfying service done by Brandon Weeks and Joseph. We had an underground leak and they were going on a service call to a neighbor and we flagged them down. It was late in the day and they stayed until the problem was resolved. They were very friendly and knowledgeable with the problem. Haven't used your company before but will definitely again when needed. Thanks
- Irma S.
I began as a customer with a plumbing problem and my latest experience was with a new airconditioner. A leak occurred in the ceiling as a result of a clogged valve causing some damage to the ceiling. Customer service has been excellent from start to finish.Everything has been restored in a timely manner and I am a very happy "new customer". I have already recommended Hiller to my neighbor!!
- Mary M.
It was great, quality work. The men showed up in time. It met all my expectations.
- Amanda W.
Everyting was professional and smooth.
- John D.
- Aimee T.
Did my annual plumbing inspection in May. Tech arrived on time and was very professional.
- Rusty G.
Excellent service. Tech called to say he'd be late.
- Randall B.
The young man who came to fix the problems for me could not have been more efficient or nicer. He knew his job, did it quickly and well, and was extremely polite. I am extremely satisfied with your service and would not hesitate to call your company again.
- Mary O.
Absolutely phenomenal service form the Hiller team. I got back from a 9 month deployment overseas to find my air conditioning out. They rushed a technician out that night, he spent 3-4 hours assessing the issue. Numerous times he could have wrapped his diagnosis and left, but he followed up with his team leader and they continued to troubleshoot it. In the end they found a work-around and got the a/c running until the part could arrive. I would recommend Hiller to anyone and will definitely use your service in the future.
- Ryan S.
Had Anthony Thomas out today 6/5/2013, and had a wonderful experience. Anthony was very nice but extremely professional. He explained what he was doing at every step of the way. I would recommend him and Hiller Plumbing, Heating & Cooling to everybody I know.
- Lawrence M.
Very timely, courteous service. Explains service and any issues very well.
- Jenifer S.
I just wanted to say THANK YOU for your company's response to our house disaster. CHRISTIAN MORRIS and TIM ?HOLT? were both great in responding over the last day and had what was a monumental mess fixed within 26 hours. Christian was wonderful staying here until 2 AM, and then called my wife to check on her the next day and showed up again this evening to make sure the final details were resolved to my satisfaction. Tim was great working all day today to ensure an ugly sewage break was resolved accurately and completely. Both were professional, friendly, competent, and genuinely cared about resolving our problem. Thanks for the EFFORT and the RESULTS. In a situation where we had sewage leaking inside our house and major repairs no doubt in our future, they took a lot of mental stress out of the equation through their response to our needs. Keep building this culture in your company, and be sure to give these guys a necessary break! They're working hard for their customers.
A new and loyal Hiller customer
(Ryan and Christy Staggs)
- Ryan S.
It was a good experience. The technicians were very knowledgeable and arrived on time.
- Laura M.
Hiller PHC did a great job as usual. They were punctual, polite, got the job done and made good recommendations including many options to try before spending more money.
- Jayant B.
Every person with whom we have had contact has been kind, considerate, and extremely helpful. This whole experience has been just short of mindblowing!!!! Thanks to everyone. If anyone asks....Call Hiller!!!
- Val and Linda G.
- Richard F.
anytime we have service calls, including our scheduled maintenance all techs are professional, friendly and very helpful
- Patrick G.
We have nothing but the most excellent experience with Hiller and it's employees! Extremely satisfied and will definitely continue to use Hiller. We have also been bragging about our experience with Hiller on facebook.
- John P.
Both young men who came to our house for plumbing and heating & air inspection were very professional and courteous. We are extremely satisfied with your company!
- Roger H.
Ray Sweat identified my Lavatory leak quickly. He had tools and parts with him to quickly and efficently make the repair. He was courteous and and tried to keep everything clean.
- Kenneth D.
jonathan dean was an excellent technician.
- wade s.
My experience with Hiller Plumbing was great because they came on time and fix my problem.
- camilla t.
Your technician, Mark Welch, was here on Friday May 31st to unclog my bathtub drain. Mr. Welch was very professional and explained the details of the problem thoroughly to me. I was also impressed with the fact that he wore shoe covers in my house--being considerate to keep my house clean. He took care of the clogged drain quickly, and I've had no problems with it since. I would definitely call your company again if needed, and I have already recommended the company to a family member.
Sincerely Yours, Dawn Matias
- Dawn M.
Tech # 1039, Shane was running late but I was kept informed by phone calls. He was professional and complete. He suggested the 20 year old unit should be replaced but with minimal expense and time it still works satisfactory. Will not replace until unit is near death. Was "happy" with my check up and recharge. Will call soon for plumbing check up. Larry
- Larry E.
The service and people are wonderful.
- Sherry N.
Your guys came two days in a row and I was very impressed with the job they did and the pleasant manner in which they conducted themselves.
- Debbie W.
Technician was above and beyond all expectations. Excellent service!
- Lawrence H. W.
Had a plumbing and AC check up. Both men were great. Prompt, courteous. Explained things in detail. AC guy called Chris to give me a quote on new system which i bought. Had the price/service not been there I would not have bought the system. Would have repaired the old one.
- Jon H.
Technician was very polite and informed me of everything he was doing. He even replaced a cap in an outlet line I had chewed up with the mower just that morning.
- John Z.
On May 16, 2013 Shannon Sykes serviced our two HVAC units as well as the yearly water heater maintenance and cleaning. Mr. Sykes was extremely professional and provided all requested information. Have recommended Hiller acquaintances so far.
- Henry J.
Hiller has done work for us at this location and also our condo in Crossville. You have done the work very well, and we like that you cover the 2 locations. It has been easy on us not to make trips to Crossville. We are very happy with hiller!
- Cynthia W.
You guys are great! I've heard your ad on 98.7 for years. This is my second time using your expertise. I'm proud to say I'm in the club after this encounter. Your technician John Hatfield arrived on time... diagnosed the problem and packaged a repair plan allowing us to sleep in an air conditioned home tonight. This repair couldn't have come at a more difficult time for my family. Your company's understanding to help me post date a check for next Friday and pay a partial payment today has made all the difference for us. Thank you for your prompt service, understanding and membership opportunity!
- Adam H.
Robert Fening did a super job today with 3 different plumbing issues at our home! Thank you.
- Craig and Kristin W.
Service Person did an excellent job of checking all 3 units, recommending & doing a repair on one of the units. He was very courteous and thorough.
- Bruce H.
I have been dealing with Ronnie out of the Sparta office. He is always courteous and very helpful with our air conditioning service. He is prompt and attentive. I will continue using Hiller and Ronnie for our needs.
- Jennifer R.
Ronnie did a good job he for sure knows what he's doing!! He was on time and I for sure liked the service and I will use Hiller Plumbing in the future!! GOOD JOB RONNIE.
- Michael B.
Great service, great service people!
- Jeff C.
I was very impressed with the service tech that came out on Sat 5/25/13. He was very professional and explained the steps he was taking in order to correct the clogged kitchen drain. This is the first time I had ever needed to call for service of this type and had heard a co-worker stating she had used Hiller and was satisifed with the service and this is why I called your company. Even though the intial call was an issue, I was pleased with the tech and service.
- Barbara W.
So happy to find a good company as this. Your plumber was excellent, very polite and helpful.
- Joyce P.
Mr. Hiller....You may or may not recall this but your company installed a 2-ton mini split system for our garage in January of this year. This was after you became involved when one of your sales people did not get back with me with a quote and I complained. Also included in this purchase was a 1-year membership for 2 other units we have. One of your Technician's, Jonathan Dean, was at our home today to perform the first of the bi-annual service for the 3-units. You need to know that any complaint or misgivings with Hiller was rectified today. I really felt good about his performance, mannerism, confidence and quality of work. I ended up having to replace 2-capacitors today (one each in my other 2-AC units) to the tune of $394.00 but felt it was real and necessary based on Mr. Dean's explanation. I can tell you I will be requesting Mr. Dean for my next bi-annual service, any future work or emergency needs. A nice young man and a credit to your business. Thanks.
- John C.
After a delayed service call, Johnathan returned the next day and made up for the frustration of the previous day. He was very courteous and did a wonderful job on getting my AC back up and running.
- Delphy A.
Believe that Hiller is the best company to do business with. Past couple of years Hiller has installed major components in my home and out of all the times work, attitude with the technicians and the passion to make you 100% satisfied except for one minor infraction and this was taken care of immediately. When the technician returned to correct the mistake it seemed they went beyond any normal company to make sure the work was completed above 100%. When you send a message to Jimmy Hiller he does read them and respond no matter how minor the question is and if something does happen Jimmy Hiller will call you personally to try and correct the problem. Every person that I have talked to with Hiller has been the kindness and wonderful person to talk to and they will listen to your concerns and questions and if that person does not know the answer they will find somebody who does. If the world had one-third of the attitude that the Hiller employees have it would be such a great place to live and you could go back to leaving your doors and windows unlocked when you go to bed. Thank you everybody for you making Hiller what it is today.
- David S.
James Waller is an outstanding Service Technician. He arrived at house about 1:30 am Sunday morning, assessed the problem, and went to obtain the necessary parts. He returned to our house in a short period to install the replacement parts. Our air conditioning unit was up and running in less than two hours. He was pleasant, professional and most accomodating.
- Nancye C.
The technicians came when expected. completed the tasks of "spring check" on the heating/AC system and the performance check on all plumbing.. It was finished quickly and professionally. Good job!
- Joseph M.
Roger from the Clarksville store just put in a new motor in my central heat/air unit. Roger was very professional and knowledgeable about his work and was extremely easy to communicate with; he insured that I will look to Hiller when assistance is needed in the future. Keep up the good work.
- Matthew C.
Please express my thanks to Matt Hamilton HVAC Service Tech who did an excellent job performing a Precision Service Evaluation today. :)
- Scott J.
Very professional and polite. Always helpful with available options. We are Happy Hiller Club Members!
- Karla M.
Jeff Siedentop did our yearly plumbing check. He was courteous, explained things well and very professional. Very pleased. Will ask for him for our next plumbing issue or check up.
- Myra B.
Great service. Friendly technicians.
- Jane P.
Great service. All of the people that I had dealings with were courteous, friendly and very polite. I have had numerous dealings with many service people and am very satisfied with the service Hiller gave me. I would and have recommended them anytime. Thank you.
- Lynne D.
As always great service. 5 stars. Give Billy Edwards a raise.
- Richard B.
Your guy was very professional and said he did nothing to help, so I was very shocked he didn't charge me. I have used you once before and was very happy with Hiller the and now. I work for TW Frierson Contractor and a few years ago I stayed on the computer to vote for Hiller running against Lee Company and I tell others here how much I like and trust your Company. Thanks for your honesty! Ann
- Ann B.
Very professional and polite.
- Terry M.
- Charles M.
Great just what I expected.
- Raquel T.
Service was really good. Your employee, PAULA was very helpful in getting our appointments scheduled and re-scheduled. She is definitely a "KEEPER".
- Mike D.
Kenny, the service technician, was very friendly and did a good job getting our air working.
- Laura B.
Kenny Brown was outstanding. Very professional and cordial. Gave me lots of options that pertained to my issue.
- Tom C.
Fast and courteous tech. Work was done by next day after completing online request. Would use this company again and would recommend to others.
- Amberly Y.
Service was great!
- Ralph B.
I was very pleased with the service that I received from Hiller with my air conditioning. DUSTIN, the tech, was very very nice and knowledgeable about his job. I also requested DUSTIN to service my mothers home
- Janet T.
We had a great experience will Hiller.
- Amanda W.
Always good service as well as courteous and knowledgeable technicians..very pleased....
- Keith B.
Mr. Mark Welch was @ my home to repair some very troublesome old plumbing. He was informative, skilled, and most friendly. I consider him an asset to your operation.
- Art K.
Recently we had clogged commode. We placed call to Hiller and within the hour a tech was at our house. He was very congenial and knowledgable, and began work quickly. After solving our problem , he offered the Hiller plan to us and checked other plumbing in house before he left.
- Norma Y.
We had Jeromy Walker come to our house to help with our shower leak. He was very informative, patient and thorough. We will for sure be calling and requesting his services again. Great person to work with when these housing items stress you out. Thank you Jeromy!!!
- Jon G.
Kenny Brown did a great job servicing our HVAC system. He was very courteous and efficient with his work. He even came in the evening at a time that was convenient for me. Thanks for the excellent service!
- Mary J.
Steve Symons was great. We purchased two HVAC systems from Hiller over the last 5 years (upstairs and downstairs) and have had some issues that Hiller has remedied. This time was no different. The new upstairs system has never been completely free of leaks so Steve spent a lot of time trying to find the problem. He finally determined the issue was in the line set inside the wall. Likely a small leak that we decided can wait until the fall for action. Customer satisfaction was Steve's main concern and he achieved his goal. I can say that Hiller has stuck with us and stands behind their work. Steve represents this value extremely well!
- Richard M.
Yout service is stupendous. Our hot water tak sprang a leak on Sunday, May 12 at about 10-10:30 pm. I tookj a chbance and called you folks zt about 11:00pm. The lady who spoke to me was courteous and after giving her the needed info, see told me that a technician would arrive the next day betwwen 11 and 1:00 pm. On Monday, another lady called at 10:00 am and said the tech would be early at 11:00am. At 11:00 am, Daniel Adkins arrived, discussed my options; returned at 12:00 with the new tank which was completely installed by about 2:15 pm. To top that, I received a call from one of your ladies at 4:00pm and she asked if everything was OK. THAT'S WHAT I CALL STUPENDOUS SERVICE. Bill Gergel
- William C G.
I contacted Hiller about a gas odor coming from near our hot water tank in the garage. Michael and Moe were the two technicians that showed up. They were both very polite and professional. They took their time and did a thorough inspection. They were able to identify the problem and took steps to quick resolve it. Throughout the entire time they were there, they patiently answered all my questioned and I really appreciate that. Overall I was very satisfied with the experience. Will definitely continue to recommend Hiller. Thanks for great customer service!
- Mark M.
Just would like to commend you on your employee Mark Welch, he is a definite asset to your team. He took the time to explain things to me, which means alot to me. He did the job quickly, efficiently, had both my problem fixed quickly. You could more than likely use a few more like him. Thanks!!!!!
- Arline M.
Just wanted to let you know that your Tech. James Waller here in Nashville went the extra mile (on his day off) to make sure that my tenants A/C problem was thoroughly taken care of. I have dealt with many companies over the years and James made sure that the "buck wasn't passed" so as a result am able to keep my Tenants happy!!
- michael o.
I had major plumbing issues. basement flooding with rusted pipes I seen Hiller truck across the st. I went and ask if they had time to give me a free estimate.They came right then. gave me an estimate and got me approved and came out the next day and had all my plumbing replaced all in 1 day. Jeremy was wonderful so professional they worked all day and only took a couple of breaks that were very short. I was so very impressed. I am hiring them again to do the electrical work I need. These folks are top notch.
- Kim F.
Employees were courteous and professional. I was very satisfied with the work they did.
- susan a.
Prompt polite serviceman. He told us about the coupon in the phonebook for $50 off.
- Shauna W.
Inspection was thorough and staff courteous and knowledgeable.
- Linda K.
Did good job.
- Serik A.
Brad Brown and Johnny King installed a tankless water heater, a filtration system, unclogged a drain, and made a new hookup for the refrigerator. Both were great about letting me know what they were doing and how things were coming along. They both are friendly and professional and did not mind my questions and uncertainty about the tankless water heater. I am happy with the new equipment and am so glad they were the team that came to do the work at my house. They are the team that I will request for future work.
- Barbara B.
Extremely pleased with how this company runs their business. Person I spoke with over the phone was very nice. I love how you greet each caller. Service techs were knowledgeable and friendly. I called some heating/cooling companies here in Hopkinsville, and they acted like they could care less if they had my business or not. I will definitely be using this company going forward.
- Joe M.
Toilet backed up on a Friday night. Service man came that night. Told us what the problem was and scheduled a time to come back on Saturday to fix it. He actually arrived about 10 minutes before he said he would. Fixed the problem quickly and professionally. He was very nice to talk to. Great experience.
- Doug N.
I had a wonderful experience with your employee John Hoilman. He did an outstanding job and he is very experienced in the plumbing profession. He had an answer for everything I asked him about in the plumbing business. When he repaired our sink and installed a new water spicket in the kitchen and bathroom he brought in every thing he worked on and let us examine it. He told us everything that was bad and in repair. In my words John is an outstanding plumber. I promise I will always rely on Happy Hillers plumbing services . John was very courteous, and knowledged in every thing he did. I will always call your company for my plumbing services. Please send John Hoilman to do the work. Thank you for your service and the wonderful people that you employ.
- Richard W.
I have used Hiller now twice. once for a heating tune up and once for an A/C tune up. Both men have been very professional and willing to tell me there work procedures. Very Pleased, Allen
- Allen B.
Replaced our water line, your guys did a good job, but afterwards the trench settled and the new pipes in the house vibrated loudly, I contacted you and you corrected the next day and then followed up to make sure I was satisfied which I appreciated.
- Steve M.
The representative who came to service our air-conditioner was friendly and professional. He did a great job checking everything. Thanks Hiller for a job well done.
- Harvey B.
Louis and I just wanted to let you know how very kind Bridget Anderson was with Louis while she was out at our new home. I didn't have the opportunity to meet her, however Louis said how friendly and knowledgeable she was.
Kenny Brown was also kind and helpful as always. We have known Robbie and Kenny for two years now and feel like they are family. Thank you Jimmy for everything you have helped us with during these past couple of years. We are definitely not moving again. We feel very much at home in our new home and in Pigeon Forge. It took us three years of hard knocks to have finally found where we belong in these neck of the woods. It's not easy when you move from a state that you lived in for thirty years and then pull up your roots and move to a new state. Louis and I will never move back to Sarasota, Florida, although it is a beautiful city and Siesta Key's sand is like soft flour between your toes. Up here is what we like even better, which is the beautiful Smoky Mountains and people like you, Bridget, Robbie, and Kenny.
- Lisa B.
You have an incredible group of people working for you! I am extremely impressed with the guys that were sent to save me from my sauna of a house after my air conditioning went out. I called around 11am on Thursday, and Mike D. was at my house only about an hour later. That is amazing response time. Mike was very pleasant and friendly, and he knows his stuff. He has come out to the house before to fix a few problems, and I was very glad to see he was the one responding this time. He was very up front with me and explained my AC issues to me in terms I could understand. I decided to buy a new AC unit from you guys. Justin P. came out to talk to me about pricing, and he was also extremely pleasant and friendly. He made sure I knew about and understood everything that I was paying for, and I greatly appreciate that! Glenn B. and Dewayne W. came out to install the new unit and did an amazing job! Glenn was very thorough in making sure everything was done correctly and that I was satisfied with the install. I think what I appreciated most about this experience is that everybody I spoke to treated me like a person and not just another install. My husband is overseas and I'm not used to dealing with house issues like this. Your guys made that a piece of cake for me. I will always call your company if I ever need anything else done around the house. I am definitely a customer for life! Please give these guys a pat on the back or something, because I've had to deal with other installers before and nobody has EVER treated me as
well as your guys did. Thank you for everything!
- Brittany H.
I just wanted to let you know that Gary came to my house yesterday to service my a/c. I am a first time home owner and very naive when it comes to repairs. This was my first time using your company. Gary was so nice, answered all my questions, was very professional, and seemed like someone I could trust to tell me what I needed to do. Thank you. Please thank him for me. I just wanted to give your company and Gary the proper recognition deserved. I am your newest Happy Hiller club member. Thank you!
- Beth C.
It was great! Everyone's always on time, and they often call before they get to my house which is important so I can put my dog up. The workers are courteous and efficient. The customer service agents on the phone are always very friendly and helpful. I've always had good experiences with Hiller.
- Jacquelyn B.
- Eric G.
We have been 100% impressed with Hiller and will continue to do so. You all were able, in the past, to fix a problem for us that our old repair company couldn't do. That is originally why we switched to you in the first place. We are Hiller people!
- Carolyn A.
- Francine H.
I could not have asked for a better crew! They performed a difficult installation in my old house and remained courteous and professional. I would recommend Hiller to anyone who needs service.
- John P.
5 STAR all the way. On 5/2, Dale and Brandon came over, on time, and fixed our a/c problem in an efficient and professional manner. But what we liked the best was their courteous, yet friendly, manner. Keep up your outstanding service. Bill
- Bill S.
The technician was outstanding. I would request him again in the future. We were pleased with entire repair and service.
- Sylvia P.
Willie Calhoun was awesome, very helpful, knowledgeable. Outstanding Service!
- Carmen M.
We were very happy with the service. No more water dripping on us!
- Jo N.
I just wanted to share a story about our service today with TD. My 2 yea old daughter briefly met TD this morning on her way out to daycare. This evening while putting her to bed, we go through our routine about telling her how her family and grandparents love her. She looks up and says, "Hiller man too?" I say, yes Hiller man too. Superior service today and from a company and technician who is loved by even the 2 year old in the house.
- Justin W.
Technician came to perform annual plumbing inspection. I had never had a plumbing inspection. Technician found a leak under my sink that could have caused damage to my cabinet. I also needed new hot water tanks. We knew we had minimal hot water so realized this was the reason. Installation took four hours for two tanks. Work was professional and technicians cleaned up their work areas. VERY PLEASED!!
- Sharon C.
My Thanks to the Hiller Team! First off, I was so happy :-) that when I called on a weekend, I was able to talk with a real person about making an appointment. They are knowledgeable people that could explain the preliminary steps for more than one repair. I had an A/C Freon leak and a water heater leak getting worse each year. (Freon is getting pricey too) The first plumber to arrive, Jeff Siedentop, not only explained the options on the water heater, he also walked me through various other plumbing needs that might be needed now or in the future. (They do have a marvelous home maintenance contract and it’s nice to know what needs to be done, no pressure to buy, just honest information and advice!) That reminded me of an outside faucet leak and a few other minor issues. Then, I was so happy :-) to find that Hiller had Bill Burns coming next, a Project Manager that worked with me to choose the best HVAC Unit for my needs and organize all of that work into one price. In my case, I was so impressed with Jeff’s honest recommendations; I decided to invest in a tank-less water heater system. Jeff’s installation and repairs were really impressive, clean, and efficient as was the HVAC crew, everyone both arrives and finishes as promised or they call you with any changes that might be happening. This really made my day, but it just got better. I found that Hiller also has a great electrical team. Again, they work with you on what you might need then or in the future. I decided to get a little more electrical work done as the new system would free up a big workspace in my garage. The electrical workers also do the same high quality work with attention to detail, I can appreciate. (Just as good as the Heating/AC/plumbing guys, even if they think theirs is better). Yes, I am happy! :-)
- Michael W.
I had a very positive experience. I would highly recommend to anyone need heat and air service. Thanks
- David H.
Top Notch service and Marcus the Tech was outstanding.
- Bob d.
I had James Waller as my technician. He arrived on time and was friendly, courteous and knowledgeable. The service was great as expected.
- Lana K.
Our experience was good, the technician arrived in a short amount of time, and took care of problem also in a short time, He was knowledgeable and got our unit back running very quickly
- Damion J.
Great! Love the Service Tech - Ronnie
- John G.
My recent air conditioning inspection was professional and thorough. No immediate problems found.
- Gregg H.
Your plumbing inspection was again thorough and professional. A small problem that could have turned into a big problem was found and repaired.
- Gregg H.
Remove old tankless water heater and install 50 gallon gas water heater. Our technician was Chris and we could not have gotten a more professional, concise, and informed individual. His install is "beautiful" and actually created more room for us downstairs.
- GLen B.
You were recommended by my septic repairman. He said that "If it were my house, I'd call Hiller!" I did and I'm very glad. You tech, Bill Kennedy did a thorough and competant job, diagnosing the problem and clearing the clog promptly. For weekend service, I thought the charges were very fair. Bill had little trouble signing me up for the "Happy Hiller Club!" I would certainly recommend you to others.
- Robert J.
We love Hiller Plumbing. We feel we can trust the company and its representatives who do the work - and feel their pricing is fair.
- Patricia H.
I was very satisfied with the service the tech performed and he was a very nice gentleman.
- Kay W.
Michael Collins was our technician and we were very impressed with his knowledge and professionalism. He arrived on time and was able to service a few plumbing issues we had promptly and neatly. Michael also explained in detail the services that Hiller offers and we signed up for the club membership which will save us money in the future.
- Jo Linda S.
Recently had our annual airconditioning check. This was the first time we have used Hiller for this. The airconditioning specialist was extremely thorough and very pleasant. He explained everything completely in easy to understand language. We received a call 30 minutes before he arrived and he was right on time. Complete satisfaction.
- Leigh P.
I have had great experience with Hiller Plumbing. They are on time or call to say they can arrive earlier if it is convienent with me. The
techinicians show or tell me if there are any problems and answer any questions I may have.
- Malinda F.
Jeromy Walker was here earlier today and got our water heater fixed right up. He was professional, courteous, and explained - and showed me - what the problem was. I'm always glad to meet another Native Texan, too. :)
- Marsha M.
Your service man came by to do a Spring HVAC tuneup last week. He was very courteous & helpful. I've always liked Hiller.
- Charles B.
Patrick and Dewayne were wonderful...they did agreat job on the water heater...I liked that they gave me several opitions to choose from and I was able to choose the best one for my family! Thanks
- Traci K.
Did what we wanted
- Don N.
It was great. We had an issue with our toilet which y'all had previously come out to fix. The technician was courteous and knowledgeable and figured out our problem and gave us a suggestion to help insure we don't have the same issue again.
- Shaila B.
Called for hot water repair. Was upgraded to tankless system. Vast improvement in performance. Workers were professional. They worked well. No lolly gagging..happy with service. Will use again
- Kevin C.
I'm very satisfied. Gary was professional, kind, informative, and caring. I was so relieved because I have been taken advantage of before. Even though it was expensive, I am please with the service I received. I think Gary is a great employee and I am appreciative of his help and the standards your company seem to promote. Thank you.
- Beth C.
Jeremy Walker is an awesome plumber! He performed an exceptional service inspecting and improving my home's plumbing today!
- Derrell D.
We always have a great experience with Hiller. They were here right away when we had an emergency.
- Tommy H.
It was good service. Very knowledgeable.
- David H.
Just a note to thank you for your quick response to our toilet overflow problem yesterday (4/12). Bill Kennedy diagnosed the problem shortly after his arrival and did a great job of solving it for us. He was friendly and courteous and did his work efficiently. We'll continue to use your services.
- Doug M.
Experience was as expected. The technician was professional and personable. The service was done efficiently and everything was explained thoroughly.
- Jason O.
I recently had Steven to do my air conditioning check and Chuck to do my plumbing check. I was EXTREMELY satisfied with both gentlemen. I will be requesting that they come on future visits. They are both very professional, knowledgeable and explain things so that I can understand them - and they don't pressure me for additional work to be done.
- Donna J.
Quick service. Great explanations of the problems that could be occurring.
- Robyn G.
We had our semi annual air check and our annual plumbing check today. Fortunately, due to a thorough check, Lance Ellison found that one of our main pipes had a leak in it causing some damage we were not aware of. He was fantastic. Not only is he sensitive to his customer's concerns, but he is proactive in helping to find a solution to the problem. I now have his business card because I want no one but him to do our plumbing checks because I know he will treat us the way he would want to be treated in his own home. He is a wonderful asset to Hiller and I can't say enough about how pleased we were.
- Laura T.
Jeremy came out on 4/4//13 to look at our hot water heater as we were running out of hot water. He was very personable and very knowledgeable! He examined the hot water heater, raised the thermostat, ran water and tested the temperature. He gave us lots of advice as to improving our situation. I am pleased to report that all the showers went very well this morning! He is a pleasure to work with!!
- Nancy C.
My first time experience with Hiller pluming was awesome! Willie, the representive rocks!!! I was so impressed with the young man and the Company that I signed up to be a Hiller member ( whoowhoo).
- Judie S.
I had a pleasant experience with the plumber you sent out. He was very knowledgeable and helpful.
- Tashauna S.
- Buddy W.
The inspector called right on time and was there promptly. He was very pleasant to deal with. We were very satisfied with our service.
- Judy D.
Mike actually made it here three hours ahead of schedule and has been extremely helpful with everything. Our technician displayed a great deal of knowledge and willingness to help us in our situation. A+++ service all around.
- Joseph C.
The service seemed to be thorough. Sherman presented an estimate of possible future service. He Was courteous .
- Donna P.
It was great, very thorough explanation of what needed to be done.
- Paul S.
WELL, we didn't have plumbing service; we had Heating & Air Conditioning Service. It REALLY was a good experience. SHERMAN's personality was the real reason I wanted the extra service.
- Ashley S.
all good experiences
- Steve S.
Always professional, prompt and reasonable
- Robert W.
My husband, Andre', and I a greatly appreciative of the our first services received from Hiller on today. When we made out appointment online, we received a call back in under 15 minutes. When we received our 30-45 minute courtesey call to let us know of Hiller's arrive time, it will fulfilled. And lastly, the services rendered by Plumbing Service Technician, Daniel Adkins, was very thorugh. He explained everything in a way that wasn't over our heads, he explained the advantages of the club membership, which we invested in, and he was easy to work with. We will request him in the future in hopes that he could be assigned for future services we plan to schedule. Thank you Dianel Adkins, Beth (the rep who called me back from the online survey), and Hiller in its entirety for providing an excellent, first customer service experience.
- Stacie B.
I was so suprised when I called Hiller on a Sunday night and they offered to have someone out that night (it was after 6pm!). Great turnaround on service. Quick, friendly.
- John P.
This past Saturday, my Dad had a plumbing issue. I called and the lady who answered was very kind,courteous and helpful. Even though it was a busy Saturday, she worked us in.
The young man (who came to our rescue) was equally kind and courteous, knew his job well. Explained our issue and what repairs needed to be made.
- Barbara B.
I had a hot water heater that would not stay lit. I called Hiller late on Monday March 4th and they said they would be there sometie after 6PM to look at my problem. After arriving, they did a complete inspection of my hot water heater and determined that the control valve was bad due to the problem I was having. My wife and I decided to have a new hot water heater installed vs. repairing the current unit due to the expense involved in repairing the current unit. Hiller had a new gas hot water heater on their truck and installed the new hot water heater during this visit. They did not complete the job until almost 10PM that evening but that was no problem with them. My wife and I were very satisfied with the whole situation and the fact that we were taken care of during this visit.
- David H.
Great service plan. Tech was very professional.
- Ron J.
Cristain was very helping. He arrived on time and informed us of everything that needed to be done. : )
- Nijan T.
We have only had tune ups so far. The service guys have been very nice and represented Hiller in a professional manner.
- Sarah G.
Brad Montgomery came to our house to look at the problem with the heating system. He was incredible. He checked everything. Polite, intelligent, conscientious, and thorough. We were extremely pleased with his work. He found a couple of problems and fixed them. We want him to come to our house next time we have a problem.
- Dennis M.
Awesome! Tech was very knowledgeable and helpful. He explained every detail of his visit and gave me a fair and honest assessment of the situation. Great customer service. He made me glad I chose Hiller.
- Adam H.
Adam tech 224:
Made our first experience wonderful. He took time to explain why the problem was created and how he was going to solve the problem. Well mannered and spoken a true assets to your Hiller Family. And of course he sold me the Happy Hiller Club Membership, so I would also have to say he is well trained! ;) A+++ Service
- Jason A.
We started using Hiller Plumbing several months ago and have been well pleased. Our last service call was to reconnect the kitchen sink plumbing after installing a new sink. A service man came after hours one night and did not finish up the job that night for several reasons. the next day I called again for a plumber and Chris Hill came. He was helpful in every way and soon had the connection made. He went beyond what we expected in checking out each thing and making sure there were not leaks before he left.
- Rpbert M.
After my second service call with Hiller, I am still impressed with their efficiency and expertise. Customer service is excellent! I will continue to use Hiller for any household plumbing needs.
- Megan E.
We were scheduled for a routine heating system checkup as part of the Happy Hiller Club. Your service was prompt, and the technician answered our questions. We needed to replace some old equipment, and your team did so the following day. We are quite pleased.
- Cynthia B.
Had a plumbing blockage, called, tech came out and fixed the problem. Very informative and helpful, friendly and knowledgeable. We can rest assurred again our service was taken care of. thank you.
- Jim P.
Great experience, very helpful employees & friendly service
- Michele C.
t was great! David (the person who came to our home) was extremely friendly and professional. In fact, we like David so much that we are going to request him to come back again to do some plumbing work in the future. I would highly recommend Hiller Plumbing to anyone.
- John S.
Bob was fantastic. Our hot water heater had spring a leak and on a Sunday night he came and replaced it working until after 11:00. He was the best professional service rep I have ever met.
- Gary D.
We had a wonderful experience with Adam as he came out as soon as he could and diagnosed the problem after deciding not to accept the initial idea that the thermostat was bad. Thankful it was chewed wires that he repair and got us heat back!! Thanks Adam!
- Chip M.
The technician arrived on time and was very thorough. We are 100% satisfied with your service.
- Alan D.
Absolutely love James Waller. Not only does he do an awesome job, but he even caught a leak in an irrigation system pipe near the A/C unit. Because of his awareness and advising, I was able to shut the system off until it can be checked and save money from wasting water. That goes above and beyond the great service he provides to the A/C unit. Even my dog loves him! Thank you James!
- Debra Z.
I was extremely happy with my service today. Your employee, Bob Fening was so pleasant, so courteous, so nice and fixed everything for me!! Hiller Plumbing will be my ONLY plumbing service from now on. Thank you for being such a great company!
- Mary B.
Had my cooling unit inspected and had a leak repaired under the house and i am very happy with the end results of both items.
- Donnie W.
Thank you for helping us resolve our issues so we could satisfy the inspector and the buyer of our place. Daniel, TD and Thomas were consummate professionals. While some issues did come up it had nothing to do with the quality of work from anyone. Thank you so much for working to get it all resolved. Our new address is 4913 Stonemeade Dr. Nashville TN 37221 and we will see you there sometime soon!!
- Glenn S.
Outstanding phone customer service
Outstanding technician in terms on knowledge, helpful, sense of humor
Outstanding response in terms of arriving the same day I called
Outstanding results, problem solved
- Tracy J.
We have used Hiller Plumbing for two years now. My husband and I called Robbie Ford at Hiller Plumbing, asking him if he had any hard water test strips. We also mentioned that there was air coming out of all our faucets when we just had the hot water running. Robbie checked both the hardness of our water and the air in our hot water. He found the problem in the water heater which was installed when the house was built in 1997. Neither of the previous owners ever installed a water filtration system and Robbie found a large amount of sediment at the bottom of the water heater which had been collecting over sixteen years. The sediment was at the level of the lower element, restricting the water flow. Robbie immediately went into action. So what was suppose to have been a short visit for Robbie turned out to be a long visit and a new water heater. Louis helped Robbie to move the old water heater out and get the new one in because of the tight space they had to work with. It looks great next to our new Hiller water filtration system and the inside unit of our new Hiller HVAC system. Robbie was friendly, patient, efficient, and professional. You could not ask for a better plumber or human being. He definitely does not break under the most extreme of pressures and today was an example of that.
Louis and Lisa Boehlein
- Louis and Lisa B.
We have known Kenny Brown for two years now and he is a friendly and knowledgeable person. He is out today installing the micro guard cleaner and the UV light. As usual, it's a pleasure having him out!
Louis and Lisa Boehlein
- Lisa B.
Everything was great
- Emily K.
New Hot Water Heater and Pressure-Reducing Valve installed completely satisfactorily.
- Mark H.
very through inspection of heat and air systems. Technician explained things well and was very courteous.
- Margaret M.
Your annual service program is a great value. Both service technicians were very proficient and friendly. We believe we received excellent and expert assistance and the work that was done was as described. I highly recommend to others.
- Ron C.
Micaheal Shaver was totally professional and did excellent work.
- marvin k.
We had a very nice young man do our inspection and repairs
- Patricia M.
signed up for your $99 (3 visit) special. This was the third visit (for A/C). Once again, we are "happy hiller" customers.
Brian performed a very thorough ,professional inspection.
Infact, after pointing out some deficiencies, we are in process of considering a new, more efficient unit.
- ron v.
Very pleased with the service, installation, clean-up, and professionalism shown by John. I would recommend Hiller Plumbing to anyone needing this type of work. Thank you!
- Lawrence S.
Brandon Weeks & Joseph Garvey did an excellent job of representing your company with excellent service and also presenting & selling your "Happy Hiller Club" program. I commend Brandon for earning my trust & confidence in the company and him.
By the way, don't lose your marketing company. They are excellent.
- Mert S.
Had service about 3 wks ago. Was very pleased. Will use again if need to. Recomended u to a neighbor and he had a service call.
- Dave G.
I had the pleaseure of receiving a visit from 2 of the most nicest and professional young men that I have encountered in a long time. This is my first time ever calling Hiller Plumbing for service. Alex and Brandon showed up at my home on time and with the most delightful attitude ever. They explained the problem, fixed the problem with pride and a SMILE. I admired how they took pride in the job at hand.They also told me about the programs/specials available. I am sold on your service after this one visit. I will tell anyone who aks for a plumbing,heating company to call Hiller. Please pass this on to those to young men.Mrs. Yolanda M
- Yolanda M.
- Sarah C.
I recently joined the Happy Hiller club and today was my first tune-up. The technician was courteous, polite, and professional. He arrived on time in a clean uniform and promptly cleaned up the work area when he was done with the job. After the inspection, he clearly explained and showed me some problems. He never had a smart-alec attitude (like most guys do to females) when answering my questions. I was given several options to handle to problems and the pricing was laid out up front. My a/c is now working marvelously after a thorough cleaning.
- AUBREY B.
Louis and I just wanted to let you know how very kind Bridget Anderson was with Louis while she was out at our new home. I didn't have the opportunity to meet her, however Louis said how friendly and knowledgeable she was. Kenny Brown was also kind and helpful as always. We have known Robbie and Kenny for two years now and feel like they are family. Thank you Jimmy for everything you have helped us with during these past couple of years. We are definitely not moving again. We feel very much at home in our new home and in Pigeon Forge. It took us three years of hard knocks to have finally found where we belong in these neck of the woods. It's not easy when you move from a state that you lived in for thirty years and then pull up your roots and move to a new state. Louis and I will never move back to Sarasota, Florida, although it is a beautiful city and Siesta Key's sand is like soft flour between your toes. Up here is what we like even better, which is the beautiful Smoky Mountains and people like you, Bridget, Robbie, and Kenny.
- Lisa B.
I am VERY pleased with my recent experience with the guys from Hiller. I needed a new AC unit and they did an amazing job making sure I knew what I was buying and installing the new unit. Very prompt response. Couldn't be happier!
- Brittany H.
This was my first experience with Hiller plumbing. I was very pleased with the service I received. My technician was Jeromy Walker and he was very honest, knowledgeable, hard working and took the extra time to explain what he was doing and why. This was wonderful! He has made me a Hiller fan for life!!
- Karol M.
Called Tues about a/c not working. Jonathan Mullikin came out the next night and assessed it. Helped us document the warranty and came back today (4/19) to replace the condenser. He also got us worked in for our routine maintenance early to make sure all is working (since it was fairly cool today). Great job- upper nice and professional!
- Rebecca S.
fantastic! Serviceman was helpful in presenting all options and quickly fixed my issue.
- Chris O.
Gary was very thorough and courteous while repairing my AC today. He answered all questions and concerns I had, showed me all my options, and worked quickly to get my AC up and running. Even though my dog barked nonstop at Gary, he stayed friendly the entire time. Thank you Hiller for employees like Gary!
- Tamela S.
Bill Kennedy was our technician .....and he was fantastic! He was able to take care of all of our plumbing issues very professionally and very quickly. We have always been very happy with the service we have had from Hiller....and today was no exception. Thanks for having such great people working for you!
- Gina W.
I've had Hiller service our furnace and put in a water heater. Customer service was unbeatable and I felt I could trust the technician explicitly. What a nice feeling! Thank you!
- Terisa R.
AC checkup, technician was on time and was knowledgeable. Replaced a defective part.
- Milton C.
Great. No complaints.
- Homer H.
Our family loved the service and great personality of your Employee, Mitch Mobley. We wanted to let you know you have a gem on your team. Thanks so much for getting someone out to service our air unit as quickly as you did.
- Shawn W.
Very satisfactory. The service man was very prompt, knowledgable, professional. He was very efficient.
I will definitely use Hiller again.
- Susan R.
I just had Thomas come out and do service and just by being friendly and talking to me and respecting my home you made a customer for life.
- Adam S.
Sherman Creek was our service tech. He did an excellent job. The explained the services that Hiller provides and the cost involved.
- Sarah C.
Twice a year HVAC and plumbing inspection completed. Added 1 pounds of Freon to both systems. Plumbing inspection went fine. Comments: Showed 20 minutes early which worked out well for me. Received a phone call that confirmed the appointment. Routine work and nothing to really mention. Took care by slipping on their boot coverings - nice touch. Plumber was ready/willing to repair my garbage disposal, but because I am on a home warranty I prefer to use the warranty for work in excess of $60.00. I use Home Warranty of America and it appears that Hiller is not affiliated. In this case that's too bad, but I totally understand the crap a company like yours would have to put up with to affiliate with a home warranty company. You probably run a successful business without the additional work that a warranty company could provide. I am having my disposal fixed by another company that the warranty company is sending. I could have used a "cash" out option and have you return, but that would have cause too much delay in a simple project.
I renewed my maintenance plan for $149.00 with your office yesterday.
Thank you for the service.
- Eugene D.
Hiller came to my home and took care of my problem right away. They always present themselves as friendly and professional. Great job!
- Alesia B.
Great service, fair pricing, same day service. Technician was friendly, knowledgeable and resolved our issue promptly.
- John W.
Service man was courteous, precise and helpful. He entered the house with "baggies" on his feet so he wouldn't track in. He prescribed a part for my air-conditioning unit that was worn out, put on the new part and showed me the old as "proof". Every service that has been done by Hiller has been necessary and has lasted.
- Gale M.
I have used your services for years at my house. I just started using you with my business after wasting months with another company. I have had a bathroom that was not usable for four months. Your agent, Micheal Ciardi was very nice and professional. He gave me options and fixed my problem. I am thrilled.
- Allen C.
As always, the service techs who did the plumbing and the a/c tuneups were polite, efficient, and pointed out things we could do to make our equipment operate even better. We appreciate the prompt service and attention we receive from Hiller Plumbing.
- John W.
Amazing! He was polite, respectful, and very helpful in meeting my needs... Thanks!!
- kurstin l.
Bill, our Plumber technician was very knowledgeable and thorough on all things plumbing - and even a little heating! Not only did he fix our issues, Bill educated us on how to prevent future clogged pipes. He conducted himself very professionally,and would highly recommend Hiller to any of my freind.
- Greg D.
We were glad to see Casey as our technician again. His professionalism and service is the reason we use your service.
- Kirby W.
Kenny was very nice and kind. He did not pressure me in any way, but He did find a lot wrong with my existing units. I guess that's good and bad at the same time. He was very patient with his explanation of all that he found and of the products that the company has to offer. thank you.
- David M.
The service call went very smooth. John Hoilman and his assistant did a really great job. I have never had a bad experience when dealing with Hiller.
- Steve H.
We are very pleased with your service. You call ahead when the appointment is set and are there when you say you will be. The work is performed as needed and then we get a followup call to make sure the work was done properly and to our satisfaction. Glad to be a Hiller Customer!
- Sandra D.
Technician was very knowledgeable. The work was completed in record time. Thanks, Hiller!!!
- Kizzy J.
- Greg B.
Bill is great! Thank you!
- Robin D.
Robbie Ford is the most kindest and courteous plumber my husband and I have had the pleasure of knowing. He was personable and truly cared about the problems we were having. Robbie is highly experienced, knew exactly what he was doing, and fixed our problems. He is trustworthy, confident, and a patient person. We cannot say enough good things about him. Robbie is an exceptional example of how all people should be with their clients and as human beings. Thank you for employing a person like Robbie Ford. They are getting more difficult to find in this day and age.
Have a positive and happy day Jimmy. I wish you, your family, and business a very successful year!
- Lisa B.
I just wanted to say how happy I was with Tim and Jeremy who came out to unclog our sewer line. They were unable to clear the clog, but determined that the problem was probably in the city line. They called BGMU and waited until they got here. It was well past their quiting time. I was so satisfied with their service and concern.
- Leona W.
Shane Vitter and James Waller were very professional and knowledgeable.They were able to restore my heat in a very timely fashion. Thanks Shane and James. Great Job!!!!
- Steve G.
Brian Long performed the club visit inspection and did an outstanding job. He was very approachable and answered all my questions. Five stars for his professionalism.
- Scott B.
It was great all the way around! I had to have two HVAC units replaced within a year and they made it possible working out payment options with me. They also took deep pride in their work to make sure everything was perfect, so much they replaced a slightly dented hood because THEY were not happy with it. Great service across the board!
- Naomi W.
The service call was timely and the technician was very good about telling me what was needed and what to do if problem happened again
- Shawn A.
Rick was a perfect gentleman and did an excellent job of replacing our broken disposal.
- Harry C.
Very happy with the service of replacing my blower motor on my central heat and air. I believe the service mans name was Chuck. He is a very nice guy and knows what he is doing. I was so impressed with his service I purchased the membership in the Happy Hiller Club.
Only thing I have a question about, and this is not a complaint, is that I asked for a senior discount and I'm not sure he gave it to me.
- Larry J.
I have never used a company that gives as excellent service as yours. Your service workers are always very professional and very friendly and make sure we are always satisfied with their work. You really stand by your products and we appreciate the moving and replacing of our tankless water heater just recently so that we can enjoy it now. We love the furnace we bought from your company and have been very pleased with the yearly preventive maintenance program. I would highly recommend your company to anyone of our friends who are in need of plumbing and heating services.
- Anne L.
I had a great experience with Hiller. They came to the house right away, and the employees were all very friendly and courteous. I will definitely recommend your company to my friends.
- Alesia B.
I have had the pleasure of using Hiller at my place of business, and now I have used them at my home. They are the most professional, friendly, honest, and courteous business I have ever dealt with. I will always use their services at my home and business, and will spread the good word about their business practices to everyone I know.
- J Michael R.
Great customer service!!
- Stephanie K.
On 3/24 we had a plumbing emergency. We called Hiller (first time customer) and will definately call again. The plumber was prompt,polite,efficient and very articulate. He not only quickly solved are problems at a very fair price, he set us up on a one year maintenance program. We have a project (larger) coming up and have every intention of using Hiller. Thank you
- William L.
Very Good to date. ON time and thorough.
- bob d.
A few superlatives include: thorough, pleasant, professional, go beyond the expected,..
- Larry H.
My furnace was not coming on so I called Hiller and Sherman Creek a service Technician came out in less than an hour after calling. He was very respectful and presented his self as a professional. He explained in detail what was our best options with the 17year old heating unit in our home. I was very satisfied with the service and I will call Hiller Plumbing, Heating & Cooling again in the future of any home services needed. I will also recommend Hiller's service to anyone.
- Robert J.
Excellent technician. Very professional and completed the job expediently.
- Richard D.
I want to thank your employee, Ivan. My husband had been in the hospital for 25 days through January and February, and I was a mess. I noticed water in my hallway and called Hiller, explaining you would need to call my cell, as I would be at the hospital. Ivan arrived, dressed so neatly, and immediately set about figuring out the problem. He saw the condition I was in, and assured me that he would find out what was going on and take care of it. He determined, after crawling through my crawlspace and getting dirty, that it was not my plumbing but my automatic ice maker. As he left, he wished my husband well, so sincerely, that I started crying. How nice to have someone come on a Saturday and make me feel so comfortable. THANKS, IVAN, and God bless you.
- Addie W.
I have used hiller plumbing multiple times. I have been very satisfied! I live in a fraternity house so this is understandable. But I do hate that I have a visit from you all to fix something and I always end up spending way more than I was planning to spend. I have been very pleased with all of your workers. I was so satisfied that I ended up doing my project on your website, its for my web marketing class. And thanks a lot for making this project hard for us. We cant find anything that you all need to improve on. So congratulations guys on a great website.
I have been very impressed and will continue to recommend your service to all other fraternities and sororities that I talk with. And again congratulations on having such an easy to navigate and informative website!
- Jordan C.
signed up for the $99 - 3 visit special.
thus far have had 2 visits. (Plumbing & Heating).Will call for the 3rd(AC) visit, soon.
The service tech's were curtious, professional,and provided a thorough inspection.( well worth the money.)
infact we signed up to have HVAC inspected annually.
you are Happy Hiller. We are Happy Customers.
- ron & betsy v.
I am so comfortable now sitting inside my warm home thanks to James and Leonard. Awesome service guys. I had to have my upstairs unit replaced due to the age and condition of the old one. James and Leonard was prompt with their arrival and finished the job a day ahead of time (you hourly people better slow down lol). I was expecting to be out of heat for 2 days. I wish all companies done business this way. Our home warranty company (Old Republic Home Protection) wanted to use cheap labor and replacement parts. I made a wise decsion and told them no thank you. Even though HIller was probably the most expensive company, there is no price tag you can put on your families piece of mind and comfort with a 10 year PARTS AND LABOR warranty. You cant find that anywhere. I will recommend you guys to everyone i cross paths with. Thank you soo much for the top notch service and I feel very comfortable being part of the Hiller family.
- shane m.
Had a sink clog and a slow drain in a tub. Duncan Anderson was the Hiller Technician that came to my house. He was absolutely fabulous. He was professional, friendly and most of all..he got the job done! He had to go out in the freezing & snowy weather too. Plus, Hiller came to my house within 2 hours of calling with my problem. I have called Hiller for my heating/ac and plumbing issues.
- Susan A.
Bill Kennedy came out today and helped to solve our plumming issues. He was extremely professional and knowledgeable. He is an asset to Hiller! I would highly recommend him to anyone and would call him again in a heartbeat.
- Michelle H.
You all serviced my sons home, who has special needs and did a wonderful job. Thank you.
- Sara S.
My service technician Chuck Livingston was the BEST! I was truly impressed with is professionalism and his knowledge about my water heater! Chuck Livingston was very patient and informative with each question I asked! Most importantly, when I first met Chuck, I felt reassured that my problem with my water heater would be solved before he left! Chuck explained to me all the pros and cons of my water heater, and he wasn't pushy at all as far as pushing buying a new water heater!
I can only pray that the next time, if there is a next time within ten years, Hiller would please send Chuck Livingston my way! I am going to tell all my co workers at my job about the wonderful experience I had with Chuck! I would love to personally extend my deepest gratitude to Chuck Livingston for his helpful service today March 24,2013 (Sunday).
Chuck Livingston, the Peterson family thanks you for bringing hot water back into our home in this rainy.cold, hail storm day!
- Sherrie P.
I was happy with how quickly I got service. James Waller, the technician was able to find and correct the problem quickly. He also notified me about the cylinder that would need to be replaced soon.
- Cheri T.
Very Good, no complaints.
- Oscar M.
ON 3/19/13, MY WIFE AND I WOKE UP WITH TEMPERATURE IN HOUSE OF 58 DEGREES AND NO HEAT IN HOUSE. SHE CALLED HILLER THAT MORNING AND TECH CAME OUT AND DIAGNOSED SEVERAL PROBLEMS. HE RECOMMENDED SALES PERSON TO COME OUT AND TALK TO US ABOUT PURCHASING NEW UNITS(HEATING AND AIR). ROB NOLL CAME OUT THAT EVENING AND WE PURCHASED BOTH UNITS. INSTALLERS CAME ON 3/22/13 AND INSTALLED BOTH UNITS. EVERYONE INVOLVED IN THIS TRANSACTION WAS VERY PROFESSIONAL AND KNOWLEDGEABLE OF PRODUCTS SOLD AND INSTALLED. WHAT IMPRESSED US THE MOST WAS THAT WE DID NOT HAVE HEAT ON 3/21 AND TECH CAME OUT AROUND MIDNIGHT TO DELIVER SPACE HEATERS FOR OUR USE FOR THAT EVENING; NOW THAT'S CUSTOMER RELATIONS. WE HIGHLY RECOMMEND HILLER, AND WE WILL LET IT BE KNOWN TO OTHER PROSPECTIVE BUYERS. THANK YOU.
- TERRY B.
Had my plumbing inspection done and water heater installed and water pressure valve installed on 3-22-13, By Daniel Kelly.
His explanation on all the work he did for me and my wike was outstanding. he took the time to h us understand about all the work he done and was not pushy and looking to hurry up and complete the job just to get paid. We are very pleased with the work and everything else he did.
- Jason C.
I would definitely use Hiller for my plumbing needs. They arrived right on time and were neat and friendly. The plumber explained everything he was doing, and did not pressure me to make unnecessary repairs.
- William W.
Thank you so much for resolving my sewer/backup issue! Robert Bing and T.D. were incredibly knowledgeable and professional. I'd recommend Hiller Plumbing, Robert Bing, and T.D. in a heartbeat.
- Sally B.
tech's were real pro's..had new tankless waterheater jnst. works great....i recomend hiller to anyone for heating ,cooling and plumbing problems..great job
- stanley h.
The serviceman was very professional and friendly. The water heater was not an easy removal as it was in tight space and would not drain. He remained calm and never gave up and got the job done with a LOT of hard work.
- Karen S.
I've used Hiller on several occasions and have always been 100% satisfied with my service. The technicians are always prompt, polite, and professional and I've never had a problem with any repair. I will continue to use Hiller for all of my plumbing, hvac, and general repair needs.
- Benjamin C.
We had a very good experience with Hiller when the tech came to work on our AC. It was too cold out for him to clean the unit, so he said he would be back on the first day it was suppose to be above freezing, and he did. We was told the service call would be $79.00, which including cleaning the unit. That is exactly what we paid.
- Lloyd B.
I have been extremely pleased with Hiller's services and being a member of the Happy Hiller Club is just terrific. The three inspections per year for the heating, plumbing and air conditioning is money well spent. And each technician who comes to do the inspections are always courteous, friendly and respectful of my condo. They will not enter until they place their "dust booties" over their shoes. And when the inspection is complete, the technician goes over the report and is sure to leave me a copy. I am very happy to be a member of the "Happy Hiller Club."
- John H.
Your plumber identified our problem, recommended a new toilet and installed it the same day. We have not have had a problem since.
- Dennis H.
On 12 Mar 2013 I had my water heater repaired by your company. Service tech., Brandon came out, repaired the heater which he had previously ordered a part for a couple of days earlier. He was on time, courteous, clean and showed respect for me and my home. He covered his shoes when he came in the door, cleaned up the work area and then explained the work he did to accomplish the repair. I was thoroughly pleased with the whole experience. I will definitely call Hiller again for repairs and service.
- Billie W.
We were very satisfied with the work. The technician was very polite and courteous.
- Oscar M.
I am very satisfied with the service I received. Steve Jenkins was very friendly and courteous. He arrived in a timely manner and worked hard even in the rain. He helped me understand the problem and pointed me towards some solutions.
- Katrina N.
Very good, would recommend to anyone.
- Oscar M.
Very good, because they phoned me with a follow-up.
- Oscar M.
We had a major plumbing issue after hours! Our showers and toilets were backed up and on the verge of overflowing. I made an online service request at 9pm and received a call within 15 minutes to schedule an appointment. I was able to set up the appointment for the next day at the exact time that fit my schedule. Chris Armitage was our technician and he was outstanding. He listened closely to my description of what was going on and diagnosed it instantly without even coming into the house, even though the utility company had told us otherwise. He took a look at the E1 pump and determined that it was indeed the issue, and advised us to have the utility company return to resolve it. He kindly waived the $50 service call fee and showed me exactly what was wrong and what to tell the utility company. I had them come back and they were very skeptical about his opinion, however after taking a second look they agreed that he was absolutely right and made the needed repairs free of charge. Many thanks to Chris with Hiller Plumbing and the folks at Knox Chapman Utility for resolving our problem in such a timely professional manner. I will definitely call Hiller and request Chris the next time we have an issues.
- Jason M.
The service technician was very professional and thorough. He made clear recommendations and was honest in his assessment of the conditions.
- David M.
I had a technician go to my mothers residence on Sunday 3-10 for some plumbing issues, Daniel did a great job and fixed the issues in a timely manner.
- Michael S.
Technician Larry Green was on time, personable, thorough in his routine of work, checking, measureing, etc. Very knowledgeable of all the pertinant facts, inspiring confidence in his work.
- Alfred B.
James Waller was very professional, courteous and quick. He did a fantastic job.
- Charles H.
I had a garbage disposal issue. The technician took the time to explain how to not get it stopped up.
- Michelle N.
Very efficient, very professional, patient with distractions of animals, phone calls. Definitely glad I called H H! Jeremy and Daniel provided excellent and comprehensive plumbing service and Sherman provided an excellent evaluation of my heat and cool system. All these guys were prepared and equipped to provide a number of options as response to their findings. Would definitely call them again for any of these needs. Wish they were also electricians, add interior light switch to garage lights
- Cherylan F.
Jeremy was sent over for my plumbing problems and he arrived on time and was very professional. He informed us of the latest small sized water purified and offered to install it that day. We declined at this time but are very interested. A very good service call.
- Donna N.
Great experience! Would recommend you to others. Very professional.
- Laura H.
Efficient, reliable, straight to the point and very professional. Our experience with Hiller is always satifying that the job is done correctly.
- Preston G.
We had a heating unit (furnace) checkup on 2/28/13. The gentleman was nice and also efficient, and courteous. We thank him for the nice job that he did.
- Kathy P.
Just wanted to comment that we were very much impressed when John Pickle came out to explain Hillers service and products for Heating & Cooling.
Because of his knowledge and no pressure service, we have decided to change our current service and purchased our new heating & cooling unit from Hiller and their membership services.
Great job John!
- Michael M.
The service technician came out to my home Michael was very professional and he fixed the problem leak from my drain line up stairs tub. His attitude was very pleasant and he made sure everything was fine and to my satisfaction. I'm proud to say that your slogan is guarauteed and I have no complaints , definitely and satified customer that will always call on Hiller for any future plumbing or cooling or heating services.. Again Thank you for resolving my plumbing issues.
- Shereda W.
One of your service technicians was working next door and just happened to hear our heating unit making a terrible sound. He was nice enough to leave us a note. I called the next day, and he came out to see what was wrong. He explained eveything to me, plus he went over aoo options and prices to rectify the problem. We made our choice, and he returned to take care of it.
- Harriett P.
I had Adam come out today for a system tune up. Adam did a great job, he was very professional. I asked a lot of questions, and he answered everything. He took the time to explain every process that he was doing today. He went through one by one any recommendations that he had wrote down. Overall it was a outstanding job on his part. Thanks Hiller!
- John M.
The Hiller technician, Daby #1076, was here to give us a heat tune-up and to enroll us in the Happy Hiller Club. He arrived at the appointed hour and inspected our heating unit both inside and outside. My wife and I are very pleased with the level of service and are glad to be members of the Happy Hiller Club.
- Oscar H.
- James D.
Being a new customer, they worked me in. Took care of the clogged drain. Very professional and nice.
- Allenna E.
Thanks to a smart techician who suggested checking for a air duct filter that has never been changed in 6 years. I was never aware it even existed. I was always cognizent of a 20"x30" filter but never a 12"x12" filter in an upstairs bedroom.. If it had not been for James Waller, it would have gone unnoticed until another annual check was due and then probably overlooked again depending on the technician who came that day. Please thank him again for a job well done.
- maitland g.
I have had two occasions to use Hiller plumbing and I have been extremely pleased with the service each time. Duncan Anderson and Steve Jenkins came to fix my sewer pipe recently and worked long and hard to repair it. They were most careful when entering the house to keep dirt from entering and they cleaned up afterwards ( something not many workmen do these days) I have been spreading the name Hiller around my neighborhood and will use your company in the future. Ann St Clair
- Ann S.
Very satisfied. All the service people who have come to our home were very, knowelgble, friendly and careful to not track in any outside dirt. Clean & neat also. We are glad we found your company. Just saw your truck at a home nearby & decided to give you a try. Glad we did.
- carol b.
Has a leak at the bottom of the toilet bowl. One of your technicians were snet out and fixed the leak.
- Mark C.
we have always been very pleased with Hiller. The techs show up on time and provide friendly, expert service in a timely manner.
- Jeff L.
Very satisfied with the whole experience. Steve jenkins was a great representative for the company. He was very knowledgeable and helpful with our situation, and got us fixed right away.
- anthony r.
James did a great job. He was very thorough, explained what he was doing, and discussed my options. He clearly takes pride in his work. I felt like my systems were thoroughly checked and that my repair was fully handled. Thanks for the great service!
- Nathan A.
We had Brady visit and put in a whole house filter and softener for the water. He did a great job and now we have wonderful water and are Hiller Members!
- Stephen R.
Service was great.
- Carl L.
We have been very pleased with Hiller! They take the extra time to make sure everything is to our satisfaction and even do reminder calls for the inspection plan that we purchased when we bought our new heat and air unit...
- Roy D.
Prompt, pleasant, knowledgeable as always!
- Carol P.
I had a clogged kitchen drain at my rental property at 180 Township Drive. You came out the next day and cleared the clog with a power snake. Thanks for the quick service . my tenant was thrilled.
- Jeff H.
Every technician that has come to our home since last year has been really nice, very respectful of keeping our home clean by putting on the "paper shoes", always explain what needs to be done.
- Lori D.
The tech. was very thorough. The service was great.
- Jack R.
Prompt service after call. Friendly, courteous and thorough. Very good work.. Would recommend highly.
- Tom P.
Your service was prompt and the serviceman friendly and helpful.
- Larry M.
The service was very good!
- Cannon M.
Good, prompt service.
- christopher h.
I am always satisfied with your telephone people especially Lisa and Tina they are very personable and always helpful. Your service technicians are absolute gentleman and very thorough. Other than the price I am very satisfied with Hiller and will recommend highly.
- Larry T.
I really appreciate your prompt response to my request for service.
- K J K.
Plumbing and heating service was excellent. Both men were very knowledgable and helpful. Both had great people skills. Thanks!
- Melissa T.
Had a new hot water tank put in the other day. The service man was very nice and helpful. I appreciate the prompt service and the efforts made by all Hiller service men to be careful with their work and not damage walls and doors when moving bigger items. I especially appreciate the fact that they make conscience effort not to track dirt through the house with their shoes. We live in the country and its very easy to drag dirt and mud inside. Thank you for your top rate service.
- Forrest C.
Install of new ac/heating unit...knowledgeable, personable, and professional. Hard workers!
- Carolyn S.
Very personable and professional! Thank you so much!!!
- Carolyn S.
Bill was the technician that was sent last week to replace our PRV. Bill was very professional and took the time to educate us about the issues we were having with our hot water heater, what function the PRV served and some other concerns about our hot water heater that he uncovered. When Bill left our property my husband and I were so impressed with his service we knew that Bill would be 'our plumber' and the one we would request for all of our future services!
Thank you Hiller Plumbing for being such an outstanding community business and for only hiring the best! As a new Tennesseans, and new homeowners, we feel so blessed that we have a service provider that we can trust to always give us the best price and will treat our home repairs as if it were on your own home.
Thank you Bill!
- Kelly B.
Excellent work & Timely response !
- Edward b.
Micheal Shaver was great and he knew his stuff very well and plus he made me feeling great and put a big smile on my face too plus Hiller is my only company for plumbing, heating, cooling for now.
- Mitchell S.
Woke up on 2-21-13, had no hot water. Checked water heater in garage, leaking. Called Hiller 8:00 am, no times available, put on hold, lady came back, will work you in after 2:00 pm. You called me back at 3:30 pm, tech arrived at 4;00pm, said it would take approx 2 hours. an hour later he was through with complete installation, said HOT water in 30 min. He was correct. checked price for tankless, chose standard.
- Don S.
We were having issues with our unit and needed someone that could immediately come out and take a look! Hiller was able to send someone that same day and he spent his time carefully checking all aspects of the unit and kept us informed every step of the way! I feel like we received the best service and we are absolutely pleased with the new heat/air unit that we purchased.
- Rebecca W.
We have used your company on six different occasions over the past
eleven weeks. I was very impressed with the professional quality of service. The friendliness and helpfulness of all your associates, beginning with your office personnel Katy & Beth (proper time scheduling). Your sales and service people Dale, Jeff Siedentop, Chris McMurtry, Josh Neal, Mickey, Joseph West. I have been very pleased with each experience with the Hiller Company. I will continue to recommend your company to friends and family.
- Sydney F.
I was very impressed with the plumbing inspection. Very professional. Your tech showed me how to turn off
water from my hot water heater, etc.
- Carol H.
Michael, the technician, was exceptionally professional, articulate, and knowledgeable.
- Lynn J.
Very good experience. Serviceman was punctual, courteous, knowledgeable and performed all services in a timely manner.
- Gene A.
We had incredible service from our Hiller experts. Even on Valentine's day, they did not rush, but stayed and finished the job and went the extra mile to make sure everything was done to our satisfaction. We are now Happy Hiller Customers for life!
- William T.
Lance came to my house 2-19-13. Outstanding service!! Just an awesome experience!! Give that guy a raise!!
- Karen C.
- Terry K.
Fantastic! Your personel are professional, courtious, and knowledgeable. Your plumbers have been here once and your heating & air once. Both for the checkup, we couldn't be happier or anymore pleased! Thank You
- Alfred S.
The service was great. The service tech. was very knowledgeable and had all parts that were needed. We will be renewing the service contract when it comes due and will recomend you to other people. The turn-a-round time was quick.
- Roger T.
Service was No. 1. Installation of new hot water heater and fixing of a drainage from dishwasher was done in no time. They had what was needed of the truck and the installer was certainly qualified.
- Alan B.
- Steve w.
I was very satisfied with the HVAC inspection and the service person who performed it.
- Parker D.
Great customer service!! The service men arrived on time and were so kind.
- Tiffany A.
So far we are pleased with the services from Hiller. The sale representive and the techs exhibited the upmost respect.
- charles T.
The two men who came were on time, called ahead of time, they were very professional. Surveyed all plumbing on site and gave us a list of suggestions to consider. Then they fixed the immediate problem and emailed an invoice to me as I had left for the day before they finished.
- Carol H.
Your employees who worked on my heating/air duct are great as are any of the Hiller people who have been here to do work or inspections. Thanks for taking the time to hire the best.
- Harold A. D.
I am well pleased with the service I receive from Hiller. Their people are pleasant, professional and a pleasure to deal with.
- Henry H.
It was uneventful - which is good! They called 30 min prior to arriving, which I requested. They explained what they were doing and told me their findings.
- Barb I.
On Jan 23 my hot water heater broke, flooded the garage. Your plumber arrived at my house at 10 to diagnose the problem and we arranged to have a new hot water heater installed the following day. The job was completed to my satisfaction. They didn't put the door back on the closet where the hot water heater is located but when I have my spring service I'm sure it will be reinstalled. Thank you.
- Kathy O.
GREAT SERVICE!! Sump repair was handled quickly, professionally and it's working great!!
- Bruce H.
Hiller Plumbing corrected plumbing problems with leaking faucet in upstairs bathroom with major faucet rebuild and dripping faucet in kitchen on Jan. 25, 2013 ($372.30). Returned to install new faucet in sink in upstairs bathroom on Feb.6, 2013 ($142.35). Slow running drain in same sink required addditional visit on Feb. 20, 2013. Problem corrected at no charge. I'm very pleased with the service from Hiller Plumbing.
- Florence W.
Very good service.
- Beth M.
I called Hilller a few weeks ago. I spoke to Keith about a problem I had with my thermostat. Within 2 hours Casey was at my house fixing the problem. Keith and Casey were very nice and went out of their way to be helpful. I have been looking for a heating company I can trust and I feel I have found it.
- Cynthia A.
The man was very helpfull and was very polite. I am very pleased with the work he did.
- Carolee C.
My experience with plumber Stephen Jenkins was above and beyond what I expected. He was so dedicated to fixing my problem that he stayed in the late hours of the night working in super cold weather to meet our needs. Stephen is the type of man that all companies need. I am just astonished that there are still people like him around. I give him all tens and I hope his company recognizes him for his outstanding work and talent. So in closing, thank you Hiller for your outstanding service and for having great techs like Stephen.
- Angela L.
All the guys , Brady, Steve, Steve, Ron and the rest of the crew were great! Jeff came over the other day and he did the best he could finding the leak and fixing it. I only have one problem now. Don"t think it is anythin that they did; but now our shower/bathtub cannot get HOT water. All we get is tepid or over tepid water from the system. The Kitchen and the bathroom sink get really hot water, but for some reason the shower mixer is not giving hot water...Jeff came in and adjusted it,, I saw what he did, so I remixed it 4 more times, and still cannot get hot water!!!!!!Got any advice? Give me a call, need hotter water for showers and baths. Thank you very much..
Have a Happy Hiller Day!
- Nancy S.
Plumber arrived on time, agreed to use parts we had purchased and fixed the problem. No issues since then. Great service.
- Jay and Kanika B.
Very good, the service people for both heating and air and water inspections/service were very professional and knowledgeable about what they were doing and arrived on time.
- Shirley B.
- Mandi H.
We have had several service calls to include purchase/installation of a heat pump, several plumbing repairs and scheuled maintenance services. Each of these services were completed with complete satisfaction by the technicians. Service was prompt,professional and courteous. Follow-up calls by the office personnel were excellent. I would strongly recommend Hiller Plumbing. Heating, and Cooling for sevices/repairs.
- Charles C.
We have had 4 different apt with your company the past few months and each and every time the gentlemen come out they are very respectful and courteous. They answer each and every one of my questions, always tell me what's going on with the work, how much everything will be and aprox time it will take. They always leave and clean up any messes they make and take their time to explain everything. Most of all everyone is so nice and respectful. I will be sticking with this company!
- Juan R.
Plumbing problems always seem to happen on the weekend. After failing to get another firm out to fix a leak, I called Hiller. The plumber showed up on time, on a Sunday, was professional, knowledgeable, and fixed the problem. I was very happy with the work performed. It seemed a bit expensive, but I recognize there is a cost to the fully stocked trucks and that Hiller provides 24-hour service, both of which come at a cost.
- Katie A.
I had a water leak. After checking underneath my sink and trying to find my leak with no success I called Hiller. They came out the next day. The technician was very professional & courteous. He was told the problem and proceeded under my house. He found the leak and fixed it. Each time he came in and out the house he put covers over his muddy boots. He also tighten my faucet and used caulking. I even have more water pressure. I also was able to get a estimate for other aik I wanting to do do.
- Cathy S.
I was very pleased with your service tech, Mitch Mobly on his visit February 1st. Very courteous and I really appreciated how he respected my condo. Before he entered, he placed "booties" over his work shoes to keep everything clean. He was very thorough with his check out of my heating system and was excellent at explaining what he did and also his recommendations for me. Everyone should run a company like Hiller and every company should have employees like Mitch.
- John H.
Super helpful and very prompt.
- Lynn C.
They were punctual, professional, and friendly. I appreciate that I was not charged for a house call when a flip of a breaker was all that was needed to correct our heating problem.
- John Michael V.
It was great. The service technicians were prompt and polite. I will definitely call Hiller again.
- Elizabeth S.
Maintenance visit for plumbing. Hiller was right on time and was very thorough through each room. The Hiller associate was very friendly and explained to me the condition of my water heater and recommendations for the future. Excellent care and service!
- Kelly D.
Our serviceman was prompt and very professional in checking over our heat pump. I will request that you send Mr. Hawkins when we call for future service.
- Larry L.
On 1/9/13 Bill Bally serviced my heat pump. I was very pleased with the service
- Joanne Y.
Been a customer since May 2012 - best decision we've ever made for our plumbing and heating/cooling needs! All the technicians and office personnel are extremely pleasant and friendly. Such a great company - look forward to extending my club membership :)
- Meghan T.
Plumber was very professional and knowledgeable. Listened to our questions and concerns and took care of the problem.
- Audrey F.
All the work that was completed was done very well. The workers that came to my house were friendly and answered any questions I had. My only complaint was in the process of getting the work scheduled - I had already sent a complaint to justjimmynow detailing my experience. After that email had gone through my experience was great!
- Sara P.
The operator I spoke with was very friendly and helpful. Our toilet was flooding and she walked me through a few options on how to fix it myself prior to the Hiller man coming. Unfortunately I wasn't able to find the water shut-off valve so he was still needed. It took several hours for him to arrive but once he did he was very helpful and fixed our problem in a timely manner. We had a positive experience with Hiller and would recommend them.
- Sara H.
High Overall Satisfaction. Appreciate the service on a Sunday. Good customer service.
- Chris E.
Our water heater went out at around 10pm and after a call to Hiller, David got to our home at 11:15pm. He was one of the most courteous, respectful and patient, service reps I have ever had the pleasure to deal with. The position and placement of our unit was difficult to say the least. He talked to me about everything he was doing and did a fantastic install. He explained the warranty and our options in an accessible and clear manner. He finished the job at 3:15am and was understandably exhausted by that point, yet he still managed to be incredibly professional. We will never use another plumbing, heating, and cooling service. Give him a raise and a paid day off! And consider my wife and I part of the Happy Hiller Club!
- Khris M.
Everyone is very punctual and very nice.
- Sherrie G.
We had both a plumbing check up and HVAC. No problems.
- Patty S.
The tech came to check the furnace. He had to come back since another day since it was pouring rain. He came back and he fixed the furnace.
- Pamela G.
Another very positive experience with both your phone operators and the technician that came to my house. Thank you very much.
- James A.
I had a service tech to come out for one of our annual inspections for our AC unit. He was knowledgeable and took the time to explain what he was doing and answer any questions that I had. Because I am part of the Hiller club he was able to work with me on the price of the items that I needed to have fixed (this was very helpful as I had recently been envolved in a plant closure and was unemployed).
I would also like to note that initially it was difficult for me to find time to get the service visit scheduled as the plant was shutting down. The ladies on the phone did a great job of calling me every week or so to remind me to try and schedule the visit and they were always courteous.
- Donnie J.
Robert came out to fix my disposal and check other things. I could not have had better service. Took awhile to work me in, but that is understandable. It was not emergency.
Both men were extremely nice, professional and interesting to chat with during their time there.
Thank you very much.
- Joanne B.
As a first time customer the team that was sent to check out my heating units and other items were very thorough. They quickly identified that I needed a new compressor for the dehumidifer that services the pool. They contacted the manufacturer and had the replacement in less than a week. I'm very satisfied with the service.
- Sharron M.
Dale is an awesome employee!! Hiller is great!
- Steve L.
Superb experience. Daniel Kelley was highly professional, courteous and anxious to be at our appointment. He wore booties, which is very important. So few show respect for a home; as being different than the outdoors. He showed a high level o fcompetence in solving the problem.
- Marsha B.
Always on time and fast service. We can always count on them to fix our problem.
- Sharon M.
Workers were very pleasant and considerate.
- Trevor W.
Excellent customer service. Quick repair. 100% satisfied.
- Michelle C.
After calling, they were out there a couple of hours later and installed the gas water heater and did a good job in a timely fashion. I was very satisfied
- Delores` S.
Daniel came to see why my commode has started stopping up every week or two. He tried the least expensive way first and said he would discount part of what I paid if I had to have the seal broken for a more extensive repair within 30 days. I appreciate the fact that he could have recommended the more expensive treatment first. That has always been one way ( besides a BBB rating) that I can know a company is reliable. If they could cheat me and don't then they have earned my loyalty for life. Besides, I love the big smiley face!
- Vivian K.
Our first experience with Hiller Plumbing was a very good one. Our Plumber Technician was courteous and very thorough. We set up a time for the following week and he came back and installed hot water circulation valve system on one of our hot water heaters. It was worked very well. He did a thorough check of all of our plumbing fixtures and made several minor adjustments, etc. A few days later, the Heating and Air Technician came and performed the same service on our home system. He too was courteous, efficient and thorough. We are very grateful that we called Hiller - the smile and the service are genuine!
- Terry M.
Service Technician was courteous and thorough. Answered all questions and conducted himself in a very professional manner.
- Mary P.
- Dixie C.
New Unit put in - Excellent Service
- Horace H.
Very good experience.We started having problems with the toilets gurgling/bubbling about 4 weeks ago, got stuff to treat the pipes, it worked for about two weeks and did it again, redid the process then it got bad enough to back up into the bathtub. Call on Thursday Jan 31, Duncan came out on Friday and spent the better part of the day (in the cold) trying to fix it, found roots in the sewer line. Could not get it all came back on Sat. and got it clear enough to flow. (hopefully it will work till we can have the line replaced.) Duncan was great, he worked hard and tirelessly until he was finished. We were very pleased with him. I hope when we have plumbing issues in the future he is the one that comes to do our work. Thanks
- Barry R.
Service was excellent. Repair man was very knowledgeable, courteous, and thorough. We would recommend Hiller to anyone!
- Donna R.
No complaints, your employee quoted one price but it turned out to be another price. Overall good experience.
- Truman S.
My heat unit check-up was scheduled yesterday. When I woke up yesterday morning, I had no heat. I called Hiller to confirm that the person sent out for the check-up would be able to repair the problem and was assured he could.
Chris Moses was the technician who arrived. He was thorough and quick in identifying the problem. Fantastic representative for Hiller.
Thanks Hiller for keeping my heat pump and water heater serviced!
- Cecilia B.
We had Hiller install a new furnace in October. Last week, wevhad a problem and called Hiller. The repairman came on a timely fashion and found that the problem was electrical and that the furnace was working as expected. We had the electrical problem fixed, and now the furnace is working properly.
- John L.
I have nothing but good to say about HIller. I recommend them all the time.
- Pat M.
Everything was excellent. Bill Kennedy did an excellent job of explaining everything. He was able to get here on an urgent basis for us. We signed up for the annual service contract.
- David C.
Tech arrived on time and was very thorough and knowledgeable in regards to my plumbing tune up. Even pinpointed the source of a water leak and was able to address it.
- Brian O.
I was given an excellent explanation and information that helped me make an informed decision. I will definitely continue to use Hiller. The people are very polite and professional.
- Shelly P.
I was very pleased with my service.
- Douglas G.
Kenny Brown was a true professional. He was kind courteous and thoughtful as he entered our home and while he was here. He provided several options for us and made great recommendations for the future. I feel that Kenny was an outstanding service representative that deserves recognition for his superior service!!. Thank you for quickly recognizing our problem and fixing it. Thank you also for the recommendations/suggestions on how to improve the efficiency of our heating unit. We will be calling upon you again. I hope to see Kenny at my front door if ever the need arises. Thanks again.
- Garrett F.
Technician came out & serviced my central unit.
Was very courteous & nice
- Lois B.
The service guy that came out had a great attitude, was very personable, and took care of our problem. Very good experience. Thanks
- Jeff A.
I was very pleased with the job the gentleman did. He was very quick & polite. My only complaint...I was unable to print the $25 coupon, so I had to pay full price. I'm intereseted in joining the Happy Hiller club, I need my Heat/Cool system serviced yearly. I will just have to budget for the $100 soon. Thank you for a job well done!
PS: The follow-up call was very nice...great job!
- Barbara H.
We had a good experience with Mark Welch. A very nice man and good plumber. We will request him again for his next visit.
- Nancy H.
I just wanted to say that the technician sent to my residence--Brad Brown--was outstanding. He was courteous, professional, and skilled. He arrived early; diagnosed my problem; and gave me my options. I followed his advice and, frankly, asked for him to be present when further work was completed.
Trust me, for any future work, I will be requesting him by name.
- David H.
Polite, respectful, clear, concise and prompt- Those are the words to describe my experience today with Michael and Bryant. They responded quickly to my call, they evaluated the situation, and they were able to repair instead of replace my water heater. Thank you!
- Elin G.
I've already sent in a letter of praise and congratulations!
- Ken S.
Within the past 4 weeks your firm has come out twice, the first to replace a water heater and the 2nd, about a week ago, to repair a leaking pipe in the ceiling of my basement. The work was excellent, the technician extremely pleasant, and the service was on-time. I couldn't be more pleased. I've already recommended you to several of my employees at Vanderbilt.
- Jo-David F.
We called your company for a plumber and had one in an hour. We couldn't find one here in this town, but we signed up to be on the happly hiller list. Well, the tech that came out last week ( his name is Ivan) was the best person we have ever had to fix anything we needed done. He is pleasant, funny, kind, understanding and the friendlyist person we have ever met. You have a reall good man working for you. Sure hope you know that.
Joyce and Ed Regnier
- Joyce R.
A recent visit from to address a plumbing problem was taken care of very quickly by a very experienced and well mannered gentleman that also took time to talk to us about the installation costs of a tankless water heater.
We'll be back!
Michael A. Corbett
- Michael C.
My water heater has been drained and cleaned thoroughly, and the leakage of a faucet has been also fixed. I have been given detail explanation before the repair. I am very satisfied with the service I got, and am looking forward for the spring check by Hiller.
- gang c.
I had a great experience with Hiller. I had a water heater installed. I was not aware of all the products and services that was provided. The service man was very knowledgeable. In the future I will know who to call first.
- Kevin L.
I want to inform you how very please the wife and I with the plumbing work done today. Mr Willie Calhorn (I hope I spelled his correctly ) Done a great job here today, I an glad you have people like him working for you, explan things so it is easy to understand. Also made sure no mess was left behind when he departed. Thank you
- Michael S.
the service man knew the problem right away, a skunk. He checked out my unit anyway and pronounced it in good working order.
All is well
- Nancy D.
The technician came on time. He checked both units and repaired one while he was here. We also joined the Happy Hiller Club. We were satisfied with the service we received. Thank you.
- Rusty B.
My experience was wonderful! The crew was prompt, courteous, informative, helpful and very professional. I am thrilled to have my water heater replaced in one day with a 10 year parts and labor guarantee. I will definitely tell my friends and co workers what a good job they did and how pleased I am, Thank you, Teresa Early
- Teresa E.
Had a great experience! Matt McClung came out to fix our furnace and did a great job. He was very polite and did great work.
- Troy L.
Had a great experience with the tech.
Very knowledgeable. Had the proper tools.
Will use again, thats why I joined the Happy Hiller Club!!
- Dale T.
Hiller takes care of all A/C, heating and plumbing needs. I just had a new garbage disposal installed - they are always fast and dependable and very reasonably priced.
- George C.
The heating/cooling unit installation was completed quickly and proper. The lead guy was very nice and informative.
- Stephen H.
This is the 2nd time I have used Hiller, and you get very quick turnaround and very professional service.
- Wendy M.
My experience with Hiller was absolutely exceptional. I could not be a MORE pleased customer. ALL my neighbors will be using Hiller. Thank you for such professional service.
- Mona M.
The two guys were incredible. They were extremely efficient, very knowledgeable, and great at their jobs. They were very professional and considerate of my house. I will definitely call Hiller for all my plumbing needs.
- Michael B.
We appreciate Michel. very professional and did not try to sell us something more. That is so important....we can trust him and Hiller Plumbins. Thank you.......
- Judy O.
The two guys were wonderful!
- Sharon C.
Excellent service. Exceeded expectations. I called after hours on 12/31/12. Didn't expect anyone on duty, but was surprised. Appointment set up for holiday 1/1/13.Ray Braddom came and found the problem. Said would get part as soon as someone opened next day. He did and repaired and check everything before leaving, Suprised again with a followup call at 8:45pm. Great customer service. THANKS!
- Dan C.
The service was excellent, from the initial phone call to the service. I could not have been more pleased. It is nice to see a company concerned with doing the job right!
- Judy A.
Tommy Phillips serviced our plumbing on 1/11/13. I was very impressed with his knowledge. I am now prepared for a natural gas emergency at my house. Cut offs are clearly marked. Thanks for everything ! I will continue to give your company name to family and friends. PS I loved the refridgerator magnet ! Especially the spelling !
- SHERRI H.
Service associate was on time, provided a written estimate for repair work, and did the job quickly
- Richard R.
It is always a pleasure working with Hiller Plumbing - we have had a few instances without heat or hot water, and being a Hiller club member we were given priority service and the issues are always resolved within hours....
- Janet D.
I have been a customer of David Sain for many years and was a little concerned as to whether I would continue to receive the same excellent service with the change to Hiller. However ,I must say I am very pleased with your quick response,technician knowledge and courtesy.
- Jo C.
My service technician was so informative, prompt and efficiently took care of my service.I appreciate the quality of the technicians you hire.
- Patricia D.
My experience with Hiller plumbing was outstanding and everyone was very professional. The work was also very reasonably priced, with that being said I see no reason to call anyone else for service the honesty alone is reason enough to call this company. I will recommend Hiller plumbing to everyone I know.
Thank you Hiller your the best! :-)
- Hazel H.
Fantastic experience from the time I called until my service tech left. Amazingly friendly staff, very knowledgeable and best customer service I think I've ever had. Will definitely be a regular customer and recommend them to everyone I know.
- Kelly L.
I have called Hiller plumbing twice for HVAC issues and been please both times. The staff is courteous and the technicians are professional and honest. I just signed up for the Hiller Club.
- John C.
It is so hard to put into words how great of a job your employee, Jeff Siedentop, did cleaning and repairing our kitchen drain on Saturday, January 12, 2013. He was extremely courteous, polite, was very careful to protect our flooring and cabinets by putting down tarps, rugs, etc. to ensure no big mess to be cleaned up after he finished. He actually cleaned the inside of the cabinet and the floor when he was done so I had nothing to do but sit back and enjoy the fact that finally our plumbing issue was resolved. Your company was the 3rd plumber we had at our home since December 26, 2012, tryiing to resolve our issue. Frustrated is not even close to what we felt. We signed up for your annual contract and will definitely call your company and request Jeff the next time we have work to be done. The only problem we have had is that when Jeff did our invoice on his iPad it showed that we received our copy by e-mail. We have yet to receive that, but I know sometimes e-mails just go into some "black hole". I would appreciate it if someone would send me another e-mail with the completed work order/receipt for my records. THANK YOU again so much for sending Jeff to take care of our problem.
- Cindy M.
Technician arrived right on time and was very professional
- Preston W.
Called to get our yearly plumbing check done, and while he was here the repairman was able to fix the water lines and fixtures in one of our bathrooms. We had been postponing this repair because we thought that we would have to get someone to do some tiling repair when the hole was cut to work on the bathtub lines and fixtures. Your repairman was able to give us an estimate and do the work the very same day. We were so happy to find that the work could be done without damage to our tiles, and delighted that the repairman was able to complete the work that very same day. Thank you Hiller!
- Clifford W.
Great as always.
- Mark R.
We had a clogged toilet, which is our only toilet for the house. We called it in around noon ofn Saturaday and they got a tecnhican to our house within 4 hours (which is fast for a plumber on a weekend!) Our problem was fixed within 30 minutes. Hiller gave us the service call price before the technician showed up, so there were no surprises on the bill.
- Myra F.
GREAT! Every one that we have dealt with at Hiller has been fantastic!
- Charles A.
We had an emergency and they were able to see us quickly. The technician was extremely knowledgable, answered all of our questions and the price was very fair. Will definitely use them again.
- Bill F.
They Plumber you sent was very helpful and recommmended two solutions to our leaking valve on the water heater. However the option I choose (replacing the drain valve cap and tightening the valve packing) didn't work. I now need to schedule a drain valve replacement on our water heater. for next Friday afternoon
- Jim B.
My experiene with Hiller Plumming was GREAT!!!! My Plumming Service Tech (Daniel Kelley) was GREAT!! From the moment he arrived, I knew we were in good hands. He was very knowledgable about his job and shared information with my wife and I. His estimated time of the job being completed was almost exact! Because of Daniel's professionalism, courtesy, and the job he did, we will always rely on Hiller! Thanks Daniel!!!
- Steven B.
The tech was very nice and very professional. He was quick in completing the work. I am very satisfied with everything that was done.
- James G.
Kenny Brown arrived as scheduled, was very professional and pleasant. He got to work right away, problem resolved. He also got me signed up for annual HHC.
- Pete J.
Our experience with Hiller Plumbing was wonderful and very satisfying. They were able to replace our hot water heater the same day as the service call. This was significant when a week was the earliest we had been told by others due to the type of heater that had to be replaced. Jeremy Morgan was the plumbing technician. He went above and beyond our expectations to be sure we had hot water before he left. He was as equally outstanding as the service. He was very friendly, courteous, and knowledgable about the work he was doing. We would certainly request him to be sent for any future calls and would recommend him to others.
- Kimberly K.
Tim was awesome! Had a great experience.
- Melissa S.
Very professional and prompt.
- Bill H.
Brandon is always a pleasure. I wish I had the same confidence and interaction with your heating and air techs. Perhaps Brandon could teach those techs how to convey confidence and interaction techniques to them.
- Marty K.
Mike was very professional and personable. Glad to be a member of the club.
- Holly D.
We are happy with our service.
- Rebecca G.
Both the Heat & Plumbing check ups were very professional. Both techs were courtious & pleasant.
- Ron G.
The technician was on time and was courteous. He inspected both units and made a slight repair while he was here. We were pleased with the service we received. Thank you.
- Rusty B.
The young man that came and performed our service test was polite and considerate for our home, he also did not mind listening to my Dad (Taylor) show him pictures of his time in the Marines during WW2 and his wife who had just passed away less than two weeks when you guys came to perform the service check. This speaks volumes of your company, as many folks are paid on commission and just don't take the time to communicate with people in general. Personally, I doubt the young man recognized the fact that his customer, my Dad, was 91 years old and he was actually talking to a REAL AMERICAN Hero. He had attacked and survived three of the worst recorded combat landings for the Marines, Guadalcanal, Iwo Jima and Guam. But the young man never made my Dad feel like he wasn't paying attention and that's what mattered to me as his Son. Thank you for watching after and caring for my Dad's needs as well as my Step-Mom all these years.
- Taylor C.
Had someone come out to unclog sink in bathroom. It is better.
- Stephanie B.
The installers were excellent. I was kept informed and the work to be done was explained clearly.
- Steve B.
It was not plumbing, but heating we called for. Thanks, the experience was excellent and we called Hiller as we felt your ads on TV, channel 2, reflected truth in advertising and we could count on you. We signed up for the club. We did ask, and found by the mail, that this did not happen: please correct the spelling of my husband's name. It is not Fredrick. It is Fredric, and he is a Jr. Please make that difference also as we have asked his father, Fredric Sr., to consider switching to your company when his contract runs out with Lee. I think he would also benefit from the Club so that his whole house would be checked.
In our case, the propane man found that the injector was split and that was confirmed by the employee who came out and had it repaired and the heat on in no time. Thanks again! We will be able to recommend Hiller to everyone. -- Lorene Lambert
- Fredric L.
Perfect! We appreciate the quick response!
- Jeremy D.
I have had very positive experiences with Hiller. Your service techs are efficient, polite, cooperative and knowledgeable.
- Judi S.
I had a plumbing inspection on 1/7/13 and would like to mention how great the service was. Mike was exceptionally professional and went above and beyond on everything. He also did a great job with the water heater replacement. HVAC inspection was great too. Very professional. I highly recommend the service you guys provide based on your last visit.
- Jeff S.
Customer service was good!
- Kenny C.
The technician was knowledgable and gave me several options in an effort to save me money.
- Tide R.
I just wanted to let you know that Bill Kennedy did a great job at our house finding the problem with our tankless water heater and fixing the problems. Even the ones we didn't even realize we had. He worked 2 very cold days/evenings to make sure we were taken care of! We really do appreciate that and everything you have done for us over the years!!!
- Lori L.
I'm a little late writing my thank you note to Hiller Plumbing. Several months back, a young man from Hiller Plumbing worked on my kitchen sink facet. Next day, the facet continue it's old ways, so I called Hiller Plumbing and told the Lady answering phone that my facet was not fixed right. That same day, two Men from Hiller Plumbing arrived at my house. Not only took care of my facet, they also adjusted my pipes underneath the sink where a leak was dripping. These two men know their plumbing and both were super nice people.
I paid no extra charge and I am a happy customer.
Thank you Hiller Plumbing. Hopefully, I won't need a plumber anytime soon, but if I do, I will definitely call Hiller Plumbing.
- Gene P.
Was impressed with the thoroughness.
- Helen D.
Hiller was very professional and helpful. I am very thankful that I called and am now connected to the service.
- Emily M.
I am very pleased with the service I have received with Hiller Plumbing for all of our plumbing and HVAC needs in the past. Hiller has the best service team around. I am glad I found your company, I know I can trust the entire team for the best service, honesty and integraty means alot. Thank you for all you do. I reccomend Hiller to everyone I know.
- Calley F.
It was great. On time, called when on way, services team was very nice.
- Samantha T.
Well we had plumbing problems so we had seen your advertisement on tv so we thought we would give you a try and we did and we was very please with your service and a super nice technician Duncan Anderson. Thanks
- Laurette B.
Extremely pleased. Technician was prompt, kind, and courteous. Prices were reasonable. Will use Hiller for next plumbing needs...
- Reid G.
I've used Hiller many times over the years, from simple maintenance and trouble shooting, to large installations and upgrades. I trust the knowledge of the people I work with, and the professionalism speaks for itself. It may cost a little bit more than the competition, but the peace of mind is worth every penny.
- Scott K.
The relief valve on my gas water heater was leaking. Hiller had someone out the next day to check it out. Daniel, the tech suggested that I keep a watch on it for a few days. A week later the valve opened again. I called today and a tech is scheduled to come out the 22nd. Thanks for the fast response.
- Michael M.
Every since we came to Hiller from an other local company our actual problems have seemed to gone away. That is not to say that we do not still have any problems from time to time our units have past there expiration date too many years ago. It is the extra, additional, and having to come back to fix what they suposably just fixed I am referencing to. I would HIGHLY RECCOMEND THEM TO ANYONE!
- Gregory L.
The representative on the phone was very nice and able to schedule me for a service call that evening. I received a call they were on the way and he was here in probably less than 15 minutes. He checked everything he could but the brown water problem was probably due to Metro Water as nothing was wrong on my side. He was also very nice.
Metro Water came late that night and confirmed there had been a recent problem in the area (when I called them they didn't know anything about a problem).
- Wendy W.
Technicians were courteous and knowledgeable. They did a great job addressing our concerns
- Ranee T.
Excellent, prompt service. Refined employees with proper uniforms and business cards. Very professional.
Everybody is knowledgeable and knows their business.
Keep up the good work.
- Leigh P.
I am SO Glad Hiller finally services this area! Your staff has been very helpful and knowledgeable. We came home from vacation to find our heat was out and the unit not running. It was after hours on a Friday! I know that if I had used a local company, I would have to wait until Monday to get anyone out here.
Broc came out and got my heat up running again. He even came back Saturday morning to find out the exact problem since it was too dark Friday night to do any detective work! We have heat again! We will have to wait until Monday to get the replacement part, but at least we are able to stay warm while we wait. Way to go Broc!
- Jeanine S.
They came got to work assesed the problem told me what it was got permission to fix it and took care of our problem. Great Work
- Joyce R.
I was pleased with the heater tune-up provided by the Hiller employee.
- Linda N.
Bill Kennedy was my technician and I was very impressed with his service. He was very knowledgeable and answered my multiple questions. If I need plumbing help in the future, I plan on calling Hiller and requesting Bill to take care of me. Thanks again. A++
- John D.
Overall great experience. Pricing was good. Sales and service guys were friendly, efficient and professional. Enjoying our new HVAC.
- Judy R.
Jonathon & Derby were my technicians and they did a superb job! Very friendly, nice, considerate, helpful and kind. They did a great job and should be commended.
- Rick A.
The service I received was great and very professional.
- James M.
The plumber, Nick, was fantastic. Not only knowledgable, but so friendly. I had to get a replacement part for my faucet from Delta because it was under warranty - when I called Hiller back to have them come install the part, I was sorry to hear that Nick is gone!
- Melissa G.
Was fine they replaced our pressure tank very quickly
- robert l.
Very fast service at a reasonable price. Didn't try to sell me something I did't need. Hiller will be my first call for HVAC and plumbing service.
- Peter O.
The technician arrived on time, diagnosed and fixed the problem very quickly.......price was fair
- Michael H.
Could not have had a better experience. Worked in customer service job for many years and was very impressed with the greeting when I called the office for appointment. Again, very impressed with Kenny Brown when he arrived at our home.
- Gene M.
Very positive experience. Broc Hawkins was our technician, and he was great.
- Jerry S.
We're had a great experience with Hiller Plumbing. During the holidays, our injector pump started acting up and creating a sewage backup. Hiller Plumbing promptly came to the rescue. Even though we called at (((10:30 pm))), a technician was sent out within the hour and fixed the problem. Th technician who arrived was courteous and professional. We highly recommend Hiller Plumbing and will certainly be using your service again in the future. You guys are the best!
Sincerely- Jace & Dorothy Seavers
- Jace S.
In August my air conditioning went out and I contacted your company. One of your technicians promptly came out-diagnosed the problem-fixed it and set me up with a service plan. He was very helpful and professional. I will be using Hiller for all my plumbing, heating and cooling needs.
- Greg C.
When I had my cooling system serviced, the repair person was extremely nice and professional. He took his time in inspecting and servicing our system. I would recommend Hiller to everyone.
- Sharon C.
Hiller was quick, thorough and honest. I would recommend them to others. I was satisfied with their work.
- Christopher T.
Our thermostat died Thanksgiving Day. I called Friday, the next day, and a repairman came out that afternoon. He diagnosed the problem and replaced our thermostat. He was concerned about our airflow and even checked all our filters - including the aprilaire one that is under the house. He made sure that our heating system was working correctly! He did an excellent job! We even "joined" the Hiller club that day!
- Susan S.
I had 2 visits from Hiller plumbing and on both occasions the technicians were very knowledgeable and courteous.
- Sahil P.
Jason Sumrell (not sure of last name spelling) came to the house on the evening of 26 DEC to address an electrical issue. He was very friendly and was the consummate professional while successfully fixing the problem. We are extremely pleased with the service.
- Steve S.
Outstanding - called ahead (early), did a thorough review of the problem, offered a reasonable quote, fixed the problem on the spot and offered suggestions on additional work to consider in the future. Will definitely call again.
- Christopher C.
Our technician was punctual and used boot protectors, as has always been our experience with Hiller. He took a good deal of time inspecting both of our air/heating units and gave us a checklist of things he looked at. Everything checked out on our fall inspection which adds to the happy experience.
- Jamison H.
As usual, my experience with Hiller is great/100%. Your technicians are alway most polite. They explain my problem to me and work is always done in a professional manner.
- Clifford P.
Very punctual and explained the process well.
- Meridith L.
I have the best experience with Hiller Plumbing. Thank you for doing a great job everytime.
- Jennifer L.
Everyone has always been exceptionally friendly, knowledgable and professional.
- Jennifer L.
I was very pleased with John Hatfield when he came out and diagnosed my heating thermostat problem. He fixed it immediately and it has been working great ever since.
- Christine D.
The repairmen were respectful and knowledgable answering all my questions.
- Craig D.
Excellent. Seemed very knowledgeable about plumbing, fixtures; solved problem in about 1 hr. Professional, courteous and clean. Very, very, happy with service.
- Ruth J.
- Kendra B.
He came even earlier than promised, was very efficient and solved my problem with ease.
- Jan S.
We were working with our Home Owners Insurance Company and Her's and His Pluming. Our hot water heater l lady I spoke with said she would have a went out on 12/17/12 and when I called Hiller, we were without hot water for FIVE days. The wonderful lady I spoke with told me she would have a technician at my home within an hour and that he would look at the problem, give us an estimate and make the repairs on the same day.Most importantly he would wave the service charge because of the problems. One hour later a tec. by the name of Jeremy was at my home. He was very Professional looking, Very Courteous and most of all Very Knowledgeable. He looked at our water heater and informed us that it was not only unsafe to use because of the tank leaking, it also needed work to be done on the gas control valve. We ended up having to call the manufacturer and get a replacement number to get a new water heater. Jeremy helped us by talking to the factory rep and explaining the problem and when he was finished we had what we needed to get some hot water. Jeremy did all he could do and more !! I ended up Going to Lowes and exchanging the old heater for a new one. On 12 /21/12 I installed the hot water heater myself , and buy 7 PM we had hot water again. I FIRED the Insurance company and also FIRED Hers and His Pluming. Jeremy is exactly what I would expect of a First Class Company. He did everything he possibly could to help us. I only wish he could have done the work on our water heater but this was a warranty situation. In the future I will call Hiller to do anything in my home and I will be sure and tell all of the people that I know of how Wonderful Hiller is.Thank you so much for all your help in this matter.
Larry Fultz MERRY CHRISTMAS
- Larry F.
We had an excellent experience. The main sewer line plugged up just before a number of people was coming in for the holidays. We first called a local plumbing company and got their answering service who said they would have someone get back to us. After waiting a few hours with no return call we decided to call Hiller. We were told that someone would be here between three and four PM. A short time later a gentleman called and said he would be here within an hour. In exactly an hour the truck was in front of my house. The gentleman's name was Patrick. He presented himself as a professional, very clean and neat. After I explained the problem he went under the house and came back a short time later and told me what he had found and what he would have to do to correct the problem. He took care of the problem in about one hour total. He also cleared out a very unpleasant mess that had overflowed under the house which I did not expect him to do. When Patrick completed the job and told me what the bill was I was very happy because I was expecting a much larger bill. I will certainly use Hiller when ever I need the services of a plumber.
- Earl S.
Wonderful people who do an excellent job.
- William S.
Very friendly service folks. Any problems that were found were explained extremely well. Having retired from the advertising business I am really impressed with the way Hiller takes care of their customers. We expect to have your folks check on all systems on a yearly basis.
- Ron K.
I had a new water heater and a whole house water filter installed. The service men were courteous and professional. I did have to have a follow-up but again I am thoroughly satisfied with my service. AND, the water tastes and feels great! Thank You!
- Donna D.
I will happily tell any one that Hiller service is the best!!
- Pamela S.
The technicians were on time; however, I was not. They were very gracious. They were friendly, courteous, and explained what needed to be done. They were neat and even vacuumed.
But most impressively, I received a call from my neighbor asking me to help light her gas water heater. Because I was in the same room where the technicians were working, they heard me say that I wasn't sure how, but would try. Daniel offered to go light it for them and did so
- Brenda B.
The technician who helped with our leaky sink went over and beyond - spent more time than expected and was very professional.
- Layne P.
All work done with good explanation. Had call back on one item.
- Michael M.
Very pleased with the service. It is good to know my heating unit is working properly.
- Linda T.
Very nice and tried to find the problem.
- Melissa W.
Absolutely flawless. Customer service like this does not exist today. I heard great reviews, called and spoke to a very friendly and accommodating operator, and scheduled an appointment for the following day. ON TIME, two extremely knowledgeable and friendly professionals arrived, diagnosed and repaired my issue in literally 15 minutes, and the price was so incredibly reasonable I just could not believe it. Seriously, this experience turned my day around and the stress from my broken dishwasher/disposal was instantly relieved. Thank you Hiller Plumbing.
- Chris P.
I needed an estimate for installation of a water filtration system, which I received on Dec. 15. Mo (PH) and a younger technician were very respectful and kind to me and my husband and were able to give us an estimate and schedule a follow up appointment in very short order. I really appreciate the positive attitudes of your employees, what a difference it makes to work with people who appear to enjoy their job and employer.
- karen f.
During my Dec. 4, 2012 plumbing "check up" the technician discovered I needed a hot water expansion tank installed to prevent further leaking of my hot water tank. I was unfamiliar with the HWET and its purpose, but the technician was patient, respectful and informative. The end result was good business for Hiller and helped me to avoid additional leaking to my hot water tank.
- karen f.
liz and my experience with hiller was good. we had to have someone come out two different times to diagnose the problem. but mike, got it the second time. he was very friendly and very helpful. i would definitley refer hiller to friends.
blair daly and liz birmingham
- blair d.
Our experience with HPHC has been pleasant. All technicians have been thorough and helpful.
- Marc S.
The gentleman was very friendly and very informative, giving us a variety of options and explaining the pros and cons of each. We would definitely recommend you guys and call you again in the future.
- Shaila B.
We have been very satisfied thus far with the Service.
- Dave G.
I was very pleased with my service tech. Mario. He was very through and informative, polite and he also had on his little red shoe covers.
- Margaret M.
Had no problem. Tech seemed to be knowlegeable about the system.
- John O.
Bill Kennedy (I think that's his name) was awesome. Very nice and helpful guy who quickly attended to our drain issue. He also patiently answered all of our plumbing questions and seemed very equipped and intent on making sure we were as informed as possible about our plumbing system. Thanks Bill!
- brian b.
Great job and very thorough.
- Jimmy B.
The Service was great and so was the tech, Michael Keagy! The tech arrived on time and was excellent at listening to what I was telling him and also gave feedback. Michael explained what repair I could have, rebuilding or replacement, and explained the pros and cons of each. His work was excellent! He actually treated me like a very valuable customer. He explained the Hiller Club program and conviced me it is a good deal. He can return here anytime I need plumbing work done!
- Hudson C.
It was great - thanks!
- Kacie M.
Technician was early and that was great. He unclogged the tub drain without a problem and was helpful and respectful in answering my questions.
- John B.
It was a great experience with your worker. He was very helpful and experienced. We were completely satisfied.
- Bob S.
Good customer interaction from making the appointment through the servicing of the water heater.
- Lance W.
My heating system check, part of your Happy Hiller Club, was done on time, the serviceman was very polite, and I was glad everything checked out fine.
- Anita O.
Chuck Ramer checked out the heating and air at my new townhouse. He was courtous and on time. Great personality. He gave me all of the information that I needed.
- Stacey P.
Your guys have been nothing but professional whenever they have had to come out to my house....I have had y'all out 3 different times and have been thoroughly satisfied each and every time....if I had a question, the gentlemen didn't hesitate to answer my question and didn't act like I was stupid for asking the question....I will continue to tell anyone who asks that Hiller is one of the best companies that they could call if they have an issue.....thank you so much for your help and understanding.
- Paulita S.
I joined the Happy Hiller Club over the phone in the afternoon and they sent two technicians to the house the following day. The HVAC tech did a very thorough inspection and corrected a problem I had with my heat pump. The Hiller plumber could not complete installation of a new dishwasher because a part was missing, I got the part from Lowes and he returned the next day and completed the work at no additional charge. Both techs were professional, courteous, and clean. I'm very happy to be a member of "the club"!
- Michael R.
Technician showed up right on time. Was very courteous and professional. AC unit has worked real well since he serviced it when needing my house to be cool or warm depending on recent weather changes. I would do business with you again and recommend you to others.
- Preston W.
I contacted you via internet on Monday December 10th at around 6:40 a.m. By 7:00 a.m. one of your associates contacted me to discuss my service issue. WOW, that was quick! She was very pleasant and informed me of all your policies and attempted to get a service vehicle over as soon as she could. Fortunate for me I was able to restart my water heater. I contacted you via phone and again was met by a pleasant associate who I explained my situation had been resolved. Thank you Mr.Falls, keep us in mind if you need further assistance. That was her message to me. I want you to know your associates were wonderful and for someone like me who travels almost daily, service is not typically job 1. It was refreshing to know you have employees who not only care about the company but about the customer. Thank you, and have a great holiday.
- Jim F.
Great and very friendly. Will definitely be using them for all my plumbing and heating/cooling needs!
- Sharon C.
The plumber that serviced my furnace this morning was very through and explained all the needed services; as well as all available from your company. Give him a raise!! Merry Christmas!
- Wanda J. C.
We were pleased with the work we had done on 11/12/12.
- Nelda L.
I had to call Hiller for a major plumbing emergency very late at night. The Hiller associate came in a timely manner and took care of the problem even though it was the middle of the night.
- Jane M.
We felt a lot of confidence in that we were getting expert service. We had a tankless water heater put in wrong by a general contractor. We are glad Hiller Plumbing was able to get things right.
- David T.
Nov.25th one of my heaters was not working and I called for a technician to come. He checked the heating system more thoroughly than anyone had done previously. He explained to me what the problems were and what were the options for correcting it. A few days later he returned and made the repairs. I was very satisfied and then suggested that my neighbor also use the same technician at Hiller to do their maintenance.
- Diana S.
Very good very professional - thanks, good job.
- Richard B.
Brad was very professional, polite, full of knowledge and tips to help have better and cleaner air flow. He worked in a very good time limit. From the staff on the phone to the technical employees, everyone was very nice and helpful. I've been a Hiller customer for a while and for all of the reasons I have stated is why I keep coming back if I have a problem. Thanks!
- Darlene C.
Billy and the other service technician arrived on time after a courtesy call. They replaced a gas water heater, not without running into problems. They corrected all existing problems and successfully finished the project. They kept us informed along the way. Your employees were professional, personable/friendly, knowledgeable, and respectful. Thanks for a satisfying experience.
- Don A.
The young man who came out to do my fall inspection was prompt, courteous and informed. He took care of things promptly. I'm really glad I've switched to Hiller.
- Vivian S.
An excellent experience will definately recommend!!
- Tony D.
- Roy E.
You guys are excellent. I have recommended every one that I know that is talking about A\C needs or heating or plumbing. I have used you 3 or 4 times in the last few years. Your service techs are great and the job is always done in a fast and professional manner. I will never go anywhere else for the services that you provide. Thank you very much!
- Joshua M.
- Elin M.
Mr. Hiller, Thank you for having wonderful service oriented people in your business. Last night, Mr. Ivan Warner came to a service call at our house, and my husband and I both were impressed with his knowledge of the company, as well as his knowledge about our plumbing problem. He offered several ideas of what we may need. He was such a wonderful service person, that this morning, my husband wondered if it was really you, doing an undercover boss thing! Thank you again for your reliability and always helping us!
- Trudi K.
- Marilyn T.
There was a little bit of confusion on scheduling a second visit, but overall I was very pleased with your service.
- george s.
Hiller responded to a middle of the night emergency and solved the problem. I was so grateful that Hiller could come that night.
- Jane M.
I have had an AC tuneup twice with another highly reputable company in the Knoxville area, in fact, they are the only company I would let work on my home and rental condos, but your technician did a much more thorough job than was ever done in the past. Great job, great employees, great follow up with the phone call and letter.
- David G.
I was very pleased with the service that Kris Wright provided. He was professional and courteous, and also educated me on what I needed. He explained what the builder did not include on my air conditioning unit, and I felt comfortable with the service performed after he left.
- Victoria S.
We had a major plumbing job done last year by Hiller, and we thought the guys did a wonderful job. They arrived exactly when they promised and the job was done quickly. The men who did our work were so very nice.
We recently had trouble with our heat pump and again called Hiller. The repairman responded quickly and had us fixed up in a very short while. And again the repairman was super nice!
- Clifford W.
Lee was a great tech.. He was on time, neat and all round nice guy. A good positive employee for Hiller.
- Gary G.
James did a great job diagnosing and fixing our heating problem at minimal cost to us. He clearly explained the problem and the possible solution(s) to it. Very nice and courteous technician. Thank you James! :-)
- Ed A.
Heat Pump check up and serviced by a good technician. Always professional and helpful.
- Brendan C.
I had a plumbing repair and what turned out to be a furnace repair on the same day. It was a costly day, I knew I was going to need the new toilet, but was surprised how quickly that was done. I thought I was just getting the gas furnace check and found out the heating element had rusted spots so it had to be replaced.
I appreciate that Hiller always explains to me what is wrong if anything and how to take care of our home. Example, closing the vents, how to turn the water off etc.
- Terry B.
Service was excellent and will continue to use. Worked us in on a busy day and got our leak fixed.
- Drew B.
The plumber is outstanding and a great agent for Hiller. I was completely satisfied with the service provided.
- Thomas B.
My technician was excellent! Very professional, clean work area and did a great job up-selling for you company. Will definitely use Hiller again.
- Judy S.
I want to give thanks to Mr. Bill Burns for the great service in our contract agreement and never doubting his promises of a company that gives it all and the highest standards I ever received.
Also, please let Mr. Jimmy Hiller know that I am well pleased of the installation performed by Tony Harter and his helper Andre Rucker. They went above and beyond the highest standards in my opinion. Not only did they do an excellent job, but showed and explained the entire installation process and instructed how the thermostat works. I could not have ask for a better qualified technicians improving my home heating system.
- Barbara M.
Serviceman was very knowledgable and efficient. Would use again and refer your company to friends and family.
- Genia F.
I highly recommend Hiller Plumbing. They serviced our hot water heater quickly. They were kind and courteous.
- Connie A.
The tech's that checked our plumbing and heating did a great job and were very polite and answered all of our questions. It was nice to have two fine young men help us. Thanks!!!
- MARY D.
Kenneth was out on Monday Feb 19 (he arrived an hour before the scheduled appt, many thanks) for the annual plumbing call. Installed a overflow tank, drained the water heater and inspected the plumbing. My wife mentioned that she hears water flowing/running through the night at intervals. Kenneth inspected and ran diagnostic and could not find the problem. Over the course of the week, the problem continued.
I made another service call and again Kenneth and Gary arrived, this time 3 hours before the scheduled time. Both time Hiller called and made sure this was not an inconvenience. WOW! Kenneth installed a flapper on the toilet tank and then to top it off replaced the toilet seat that I had just bought, then did not charge me for the service call or the flapper, Like the commercial says if it isn't done right they will make it so. Impressive job Hiller!! Thanks Kenneth and Gary.
- Fred Y.
The service was great. The man was very nice - he did a good job. He got my drain working.
- Shelly A.
Follow up service call went well. We had expected some major problem with the reversing valve on the air conditioner but with some adjustment to the level of coolant we had a good conclusion.
- David N.
Our experience was very good. The technician seemed very knowledgeable and explained everything he did to service our furnace.
- Pat U.
Duncan was very efficient and professional. Everything went well.
- Jetta K.
- Nicholas P.
A few weeks ago we had some plumbing issues at our office. Your service techs arrived promptly and corrected our issues in short order. We were pleased with the service and have not had any recurring issues to date.
- Terry Y.
On time - called before to announce upcoming arrival - Lee Watson the Technician was very courteous and professional. Will use Hiller again.
- Henry J.
I am very happy with the service I received. Jason was very professional and fixed my heating unit after explaining all of my options. I called about 9am and by1:30pm we had heat! And all on a Sunday morning! Great service!!!
- Jeanette F.
First call opened drain, rebuilt tub fixture, repaired sink faucet. Second call sold and installed new tankless hot water heater. Discovered ductwork under house was torn up apparently by opossums. Currently awaiting installation of new duct work.
- Richard B.
I am a Hiller club member and have been very happy with the annual inspections as well as the additional service and repairs you have performed. Your employees are friendly, courteous and professional.
- Gregg H.
Have had 2 visits from technicians in the last 2 weeks and both have been very professional, explained what the issues were and made sure to clean their work areas.
- Dan G.
I called Hiller the first time due to a sewer backup in my bathroom. The men arrived when they said that they would and were very professional and I was impressed that they put on "booties" before they walked on my carpet and if they had to go back to the truck, they took the trouble to put on the booties and spread rugs and cover where they were working. They had to re-set one toilet and checked for other leaks. Everything seemed to be working ok, however the next day we noticed water on the floor of the closet next to the compartment where the water heater is installed. They got another water heater and installed it. They did a neat job of the installation, The plumber suggested that I might have a septic tank problem (as it turned out, I did). The copper pipe installation for the water heater was neat and a professional job.
- Homer C.
Technicians on all 3 visits very courteous and professional will recommend to others thanks job well done.
- Tim F.
All went well.
- Homer H.
No plumbing work done yet, but had our fall HVAC maintenance done recently. The technician was prompt and efficient. We also really appreciate that NO HARD SELL was used. We have changed HVAC service providers over this issue. Will recommend Hiller to friends who are considering.
- Fred F.
Technician was prompt and courteous. Handled our problem in a timely manner.
- Diane P.
We had a good experience with Hiller for the second time when your company (Jeremy, I believe, specifically) fixed a sizable leak in the crawl space under our house.
- Julie C.
Had first routine maintenance on heat pump. Pleasant, knowledgeable technician.
- Judith B.
The tech that came to my house was very professional. He tried to help with my problem and when it couldn't be fixed, he offered solutions. He quoted prices and offered ways the company could save me money. I appreciated the help he was able to offer.
- Stephanie S.
There was a mix-up on scheduling on your part. Both plumbing and HVAC technicians were very thorough and very competent.
- Thomas B.
Annual heating system checkup. Excellent service, very conscientious service technician.
- Robert H.
We purchased the $99 three service package. The air conditioning was done this summer. Everything went fine and the technician was friendly.
- Jodie S.
I was in need and way over my head, the responding plumber was prompt, professional, caring, and educational.
- Robert S.
From the moment I called your company until Billy walked out of my house, the experience was very enjoyable. Your staff was very friendly and helpful. i am VERY pleased with the service my family received and I will forever be grateful that we don't have to be cold tonight. Thanks!
- Lyn C.
James Waller did a great job checking our furnace and replacing a part that had worn out. He also installed a new thermostat in our bonus room. James is very skilled at his job.
- Steven M.
Everything was great. The serviceman and the service was very good.
- Melissa B.
We had great service from Steve and Ducan fixing our leaking sink on November 13, 2012 and Steve's previous sewer services in May 2012. Thanks again for prompt on-time services.
- Sandra M.
I just want to send a thank you note. Thank you for hiring quality individuals. Yesterday, one of your service techs, Brent (#7517), came out to look at my air unit. It is an old unit and he was able to get the heat working. However, he showed me some potential hazards (health and safety) due to the age of the unit. This included holes in the heat exchange. He was professional, friendly, and it really seemed like he cared about the health and safety of my family. Today, I met Bridgett Anderson. She was, by far, the best sales person I have ever encountered. Bridget obviously loves what she does. She Really impressed me with her knowledge and ability to explain everything. She treated me with respect and did not treat me like just another sale. I do not like the idea of spending so much money, but the buying experience was the least painful. I wish every sales/service experience I have for the rest of my life could be this good. I don't have my new unit yet but am already a happy Hiller customer. Thank you.
- Tony K.
I had just recently purchased my first home and was advised to get the home warranty which the seller would pay for. As the weather became colder, I noticed my house was not heating up properly. I called the warranty company and they sent out two individuals to fix the problem. One of these individuals boasted 25 years of experience in this industry. After having these individuals come out for several hours on each of 3 separate days (they also had to bring out a tech support individual from the manufacturer of the unit), my heat was "allegedly" fixed. However, when the weather dropped down again it became evident that the problem was not fixed as the house was not warming up. Upon the advice of others, I made a service request with Hiller Plumbing. They were able to send someone out the very same day at a time that was very convenient for me. This individual was very friendly and knowledgeable about my heating system. He took the time to give me a better understanding of how the system worked. He was quickly able to identify the 2 problems that my system was having. The system now works great. I know I never could have found a better individual to fix my heating system or a better company to work with. Thank you Hiller!
- Matthew V.
Kenny Brown came to my house about a year ago and sold me this heating and AC unit. He has great customer skills. He did a great job back then and he did a great job today. Bill Barry was with him today and he did an excellent job as well.
Thanks for the professionalism and the great customer service.
- Ben S.
Very satisfied with the service and knowledge repair men.
- Rebecca S.
I purchased the $99.00 special for 3-time yearly checkup. Johnathan was very thorough and discovered the capacitor was in bad shape. He installed new capacitor. I was pleased with this professionalism throughout the visit.
- Ken B.
Polite, on time and very courteous. I don't have anything negative to say about our recent experience with Hiller.
- Rusty B.
Did good job. Friendly and polite personnel.
- Robert M.
I was very impressed with the technician that came (I forgot his name). He was very professional and explained things in a way that I could understand. He made me feel like I was his only customer for the day. If all of Hiller's technicians are this great and if the service is always so prompt I will be a Hiller customer for life.
- Linda H.
My heat was not working. I am a Hiller member so I was scheduled for tuneup. Service man came early, which was lucky because he needed to get a part - he ran to Nashville to get part before place closed for the day, and I had heat that night before the temps fell to freezing. I am very pleased with service.
- Debra Z.
Our 2 visits from Lance were perfect. He is a valuable employee. That is why we asked for him for our 2nd job.
- Al C.
Service was on time and was fine.
- Michael W.
I was so impressed with the professionalism and friendliness of your staff. Thanks.
- Laurie W.
- Derise W.
It was great. Always knowledgeable and polite. They clean up after themselves.
- Ed & Hilda K.
Very polite and professional. Did good work.
- Moriah R.
The service of our heating system was very good, the worker did an excellent job and knew what he was doing. I also had him install a programable thermostat. He did an excellent job. I hope to have him back in the spring to do the inspect and maintain the air. Wish the plumbing experience would have been as good.
- Louis M.
First really cool days of fall and the furnace would not come on. Scheduled an appointment. Received a call to let us know he was running late by about 30 minutes. Very nice to receive the call. When the serviceman arrived, he did a thorough step by step inspection starting inside and then outside. Problem found - a wire that had come loose from a lug. We bought the inspection/maintenance package.
- Charles W.
Technician was great. Arrived when he said he would. He was very friendly, explained several repair options for our units and explained each option in detail. I ended up also purchasing new thermostats that day from him, which I did not discuss prior to his visit. He ran offsite to get the thermostats as they were not stocked in his van and returned and installed. Very professional.
- Brett M.
I called at 7:30am as my furnace was blowing just cold air, they managed to squeeze us in and the tech was here by 12:30pm The tech's that came out were wonderful, polite, courteous and explained everything to me in detail. The system failed again at midnight and the tech was here 30 minutes later and fixed what turned out to be the flame sensor at not additional cost, that means a lot that they stood by what they had done earlier in the day, several companies will charge you to just head that way after hours. I am very happy with Hiller and will recommend you to others. Thanks for a great job and for really being honest, that's a great thing in this day and age to know that you can trust them to not over charge or "fix" things that don't need it.
- Debra J.
After 2 attempts on my own to fix constant leak from toilet tank in bathroom upstairs I had Hiller come out and they fixed it rather quickly and gave me some good 'education' :) THANK YOU ! GREAT SERVICE I APPRECIATE IT !
- Ken B.
Courteous good service.
- Robert D.
I would like to first commend your Rep. Bob Rhodes on the most excellent customer service! He is knowledgeable, friendly, and really cares about his customers! He is probably your best asset!
Overall, I was impressed with your company. Again, I cannot say enough good things about Bob Rhodes and I hope you share my comments with him.
Your afterhours staff and response time is impressive and I would recommend you to anyone.
- Stan H.
Just had a new heating and air system installed along with a tankless hot water system. Wanted to let you know how happy we are with the equipment and even more so with the employees that did the work. These quality systems are expensive and we are completely satisfied that we chose your company to help us make this investment.
- Greg G.
The guy you sent was great! He was efficient and very patient to answer my questions and explain things to me.
- Kathy L.
On time, professional experience.
- Rhonda S.
Sherman from Hiller PC came out and made our day! He came to our home and promptly repaired our two heat pumps! We had orginally been assigned another company by our home warranty provider. The other company had been trying to repair the units for 4 months.
Sherman came out and got BOTH units working in a few hours. He was extremely professional and honest about what had been done wrong by the previous contractor. He had no problem speaking to the warranty company, and communicating with them so that we would be paid for the damage that had been done by the OTHER contractor.
I will call ONLY Hiller from now on for the service to our plumbing and heating systems! THANK YOU, THANK YOU, THANK YOU!!!!!
- Sharol H.
Great experience. We had a technician come out to work on our bathroom faucet and he did a great job. Clean and professional.
- Ned H.
Very satisfied with the service!!!
- Titus C.
Had two HVAC units checked. Good experience.
- Lyle T.
Rapid response, excellent service.
- C. Todd B.
Excellent. Always great service, clean technicians, and good follow up.
- Jenny S.
I was very pleased with John Hatfield. He figured out the problem very quickly and fixed it so that everything worked great with my thermostat and heat pump.
- Christine D.
Great friendly service!
- Marilyn B.
Our technician was very thoroughly listen to our needs. He brought to our attention potential issues with our unit offered solutions and the impacts down the road. Very knowledgeable and we were pleased!
- Jessica S.
Technician Danny checked out heating unit Oct. 15, replaced several significant parts, explained what he was doing before I okayed it (pricey at $522), and I joined Happy Hiller Club as a result of his work and personable character.
- Donald H.
Dd a great job on the garbage disposal, helped me not to break it again.
- Joseph V.
Excellent experience! Technician was on time and performed the work quickly. He explained everything to me and showed me what was done.
- Leanne S.
The guys were great. Brandon and Kyle took care of the plumbing and Colt dealt with the heat and air. Colt replaced a part in the furnace. Kyle was prepared to fix the leaky faucet in the master bath but when he advised me that the price was going to be 198.00, I opted not to. You have a great bunch of employees and I will continue to use Hiller. Again, great job by the guys today.
- Jeff J.
All was good.
- Amy Z.
I first had sevices to unclog a pipe on a Sunday evening and after conversing with the rep I then had him come back the following week to install a new toilet---the service was absolutely wonderful. Never did I feel pressured to do anything more then what my initial call was for--when he returned to install the toilet this again went wonderful--after discussing other items Hiller offers I am certainly going to be having the other 2 toilets in my home replaced and looking into a water filtering system.
- Jill R.
We were very pleased with the HVAC inspection. After it was completed, we asked when the plumbing inspection would be done. The representative said he would have the company get in touch with me about that. Thanks!
- Laverne B.
Our furnace started blowing cold air during the day on Tuesday, 11/6. She called Hiller and was told that a serviceman should be there sometime in the evening. We were called before 8:00 p.m to say that he was on his way. Sherman Creek, your serviceman got the system back up and running within minutes. He said with what he did, that he didn't have to replace any parts, however that it may or may not happen again. He thought the control board might have to be replaced. Yesterday evening, the system started blowing cold air again. We called this morning and Sherman was dispatched again. After looking into it, he determined that the high limit switch needed to be replaced as opposed to the control board, which is a lower cost to us (and very much appreciated). We found Sherman to be polite and professional and will not hesitate to recommend your company to others. Thank you for responding so promptly to our needs.
- Tom P.
I contacted your Sparta office about a heating issue at my home. An appointment was scheduled. Ronnie Brock, the service person, was highly professional. Solved my problem with my heating unit - it is working great. I would highly recommend your service to other people. Once again a big Thanks to Ronnie for his help.
- Glenn S.
Matt Hamilton was professional and very concerned about our experience. I requested a different technician from the one we originally dealt with on Friday, Matt took total ownership of the situation, ordered our new part and worked to get us set-up for the repair ASAP. He did not try to pressure us into replacing our whole system when we only needed a part.
- Jennifer M.
We needed a drain repair at a rental property. Your company came right out and analyzed the problem quickly, then explained our repair options. The technician didn't pressure us or suggest that it was an emergency situation, but rather pointed out the benefit of repairing the issue correctly.
- Kent B.
Service was prompt and efficiently dilivered. Your technician was very cordial and professional. I plan to call you for my future needs.
- Carl H.
Have not yet experienced Hiller Plumbing -- have only experiended Hiller heating tune-up service and it was excellent!
- Peter G.
Our team was on-time, courteous and went to work quickly to inspect and clean our systems. We were very happy with the service and would definitely recommend Hiller.
- Chris P.
It was great. The plumber was very clear on what would be done and what I would be charged and not charged if the first task he was going to try didn't work.
- Raymond C.
Very satisfied with work and have no complaints.
- Kay W.
Adam came out and did us great job.
- Dpm W.
We had a plumber clean out our hot water heater and it worked so much better after he was finished. He was very professional and friendly.
- Layne P.
Extremely satisfied with the cost and quality of workmanship that was done.
- Melvin M.
I thought Mike did a good job of cleaning my system.
- Marvin K.
Called regarding a broken water heater and was so happy (and surprised) when your rep told me he thought he would be able to repair instead of replace it. That was such good news as I didn't need that extra expense when I was getting ready to take my Mom on vacation. I will definitely use Hiller again and I am planning to join the Happy Hiller Club when I need service again.
Thank you so much for responsible, prompt and courteous service
- Barbara P.
I AM BLOWN AWAY WITH THE SERVICE I RECEIVED TODAY FROM HILLER'S REPRESENTATIVE BRAD BROWN. HE WAS FRIENDLY BUT EXTREMELY PROFESSIONAL. HE WORKED AN EXTREME AMOUNT OF TIME TRYING TO GET MY NEW GAS LOGS WORKING AND FINALLY DECIDED THAT THE LOGS WERE FAULTY. INSTEAD OF HAVING TO WAIT AND RESCHEDULE, HE CHECKED WITH HILLER AND GOT PERMISSION TO WAIT FOR ME TO RETURN THEM TO HOME DEPOT. HE WAS SOOOO RIGHT THEY WERE FAULTY AND HE HAD THEM UP AND RUNNING IN NO TIME. HE LEFT THE AREA SPOTLESS AND THE PRICING WAS RIGHT ON TO MY ESTIMATE.
LOVE THIS COMPANY AND THEY WILL HAVE MY WORK FOREVER!!
- MARY P.
Mr. Daniel Kelly came on Sunday Morning and replaced our water heater. Mr. Kelly did an excellent job. He was very neat and careful of his surroundings, i.e. he put on "booties" every time he entered our home. He spread plastic around his work place. Most of all, he replace the heater with a new heater. He was efficient, knowledgeable and courteous. It was a difficult installation due the limited space in our home (a double wide trailer). We understand that we could have gotten (maybe) somebody cheaper, but we feel that they would not have done as good of a job as Daniel did. Thank you for having such a courteous and knowledgeable company.
- Homer C.
Technician was extremely professional.
- Nancy B.
We were very pleased with the installation of our two water heaters. Brett Phillips was very professional. He explained everything and answered our questions. He was also very careful taking out the old water heaters. We would definitely use Hiller Plumbing again.
- Sara B.
I've had Hiller come out to our house twice now over the past year and have joined the Happy Hiller Club. Let me say, I'm so impressed with all of the technicians, customer service reps that schedule the appointment as well as the follow up calls. You can tell this is a business that has an owner that focuses on customer service. One that has the same beliefs I do! I'm happy to give referrals to anyone looking for a/c or plumbing service. Hiller stands behind their work (and their people) - and it's apparent.
- Jana H.
Best service I've ever gotten. Called for an appointment, tech came out and explained what needed repairing. We decided to replace the unit so John Pickle came out and gave us the details. With John's kind guidance, we have a brand new unit in less than 24 hours after making the call. Genuine customer service! Your employees are exactly the people who I would like working for me. You could not possibly have better folks representing your company. Thanks!
- Mike C.
Sherman was wonderful! He was knowledgeable. informative, thorough and kind.
- Anita R.
Scheduled appt quickly, very courteous staff (phone and tech).
- Michelle L.
Hiller was the only company in town to try to squeeze us into their busy schedule when the temps were over 100 this summer. The tech was courteous, on time, and very knowledgable about what he was doing. I would recommend Hiller to anyone looking for great service at a great price.
- Walter M.
As enjoyable as a HVAC repair can be. Gary Harris did a great job.
- Rudy H.
The latest visit was very routine and they came and did it. I did not have a lot of time since I had to go out but they were done and I was able to go where i needed to be.
My first experience with Hiller is why I stick with them. We recently had to moved to the US and bought a house. I was looking for someone to check out my heat/ac but no one had come by and all these people had been referred by friends. I was having the ducts cleaned since there was a SMELL in the house and they had cats and dogs and my husband is allergic. They opened up the heat/ac and it was under water and they could not go any further without a heat/ac person. I had wanted to call Hiller since I heard them on the radio but all my friends said no. Well then I needed someone so I called and in 30 minutes someone was there. He checked and the men proceeded. I paid and as he left he decided to check the heat part. He was not called for that and it was voluntary on his part but shows how thorough Hiller is. He put his fingers around the coils and it crumbed. My house had been inspected and I paid money for that and the inspectors did not find something like that. All the workmen were astonished. The previous owners must have had leakage in their home. Of course we replaced the whole system. They did a great job. That is why I am still a Hiller customer and by the way many of those friends have gone to Hiller also. Thank you for good service and knowledgeable employees.
- Pamela G.
Bumpy at first, but Hiller's word is gold. Everything they say in their ad's is 100% and more accurate.
- Jamie W.
Service personnel were knowledgeable and courteous. I was very impressed with their professionalism. They work hard to make sure you are 100% satisfied with the work that is done!
- Denise E.
Great experience. Service rep was knowledgeable and thorough.
- Sam L.
Had a whole house humidification system installed by Jason. We trust Jason very much, and Hiller has been good to deal with the four years we have been with you. Jason was thorough and professional.
- Christian C.
- Robert C.
Most recently, we had a thermal exchange valve replaced. Expensive, but we think Sherman did a good job of getting it in.
- Becky L.
Very happy, from the call to the call center, to the timing and professionalism of the technician.
- Scott J.
James Adams and Daniel Kelley and the men who worked with them were very courteous, friendly, and answered all my questions. They represented your company with the utmost professionalism. I am very happy.
- Marcia H.
Great service in an emergency situation with Web and Dave(?) working to solve my water leak problem in one afternoon. Our plumbing review with Tim Larkin was thorough and he gave me good feedback and helpful tips. Our HVAC heating service went well also. All servicemen were considerate, knowledgeable, friendly, clean and helpful. I will recommend Hiller Plumbing and Heating without a doubt.
- Jeffrey E.
I just had my first heating check-up done. The Tech was Sherman Creek. He did a great job. He advised me of what problems he found and what time frame I was looking at about getting the work done before I had a break down. He was very nice and professional.
- Robert M.
Great job Chris and John, on time and through I will be a repeat customer!
- James M.
I believe it was Brian who fixed our disconnected kitchen drain pipe on Wednesday Oct 24 and returned on Oct 25 to reconnect piping in the correct manner. Brian was professional in his approach, explaining to me what was wrong with the way it was previously connected and why I was experiencing the recurring problem of clogged drains. From now on I want only Brian to handle all plumbing related issues with our house!
- David B.
Bryan did a fantastic job of cleaning our furnace. He took the entire system apart and thoroughly cleaned it. Our 8 year old system now looks, runs, and sounds brand new. I can hear the difference of the system. It now sounds clear and efficient . I will recommend Hiller Plumbing to everybody I meet when they need AC & heating service.
- Bill D.
We had a leak from the tub. Hiller fixed it.
- Ann B.
Our service was excellent. He was on time, respectful of our home and gave information about our service options.
- Kristen C.
I recently joined the Happy Hiller Club and had my first visit with the HVAC Technician - Rodger. He arrived on time, we did a walk thru and he tuned up my 2 1/2t system. During his inspection we addressed my heating/cooling system concerns, and he did a thorough inspection of the unit and component's. I am happy to say I finally have a digital Thermostat panel (my old one never would stay balanced). My condensation pump had become outdated and was no longer connected properly - I am glad he replaced this. With all that said I would recommend Hiller Plumbing for all heating/plumbing repairs. Thank you Rodger!
I love the new hook-up!
- Donna H.P.
Danny Came to my house and did a winter check up on my heater. He told me that something needs to be changed so I'm going to have that done. He also told me about your Micro Power Guard which I'm going to have put in this spring along with the duct cleaning. Also, he was up front with me - told me a lot of info I wanted to know. He knew a lot of info and it really helped. I'm very glad I called you people so I did join the Happy Hiller Club. Thank very much for the great service and I will be telling everyone to go to Hiller for their work that needs to be done.
- Ron B.
Service person was very friendly and efficient. He arrived on time and explained to us exactly what needed to be fixed before he started. We are very happy with the service that we received.
- Jennifer M.
Our service techician was punctual, polite, and informative. His wrok was superior.
- John B.
We just moved here from California in April 2012 and the old owners of the house had an air conditioner and heating unit installed in November 2010.
They left us a note stating that the units had
annual inspections done for free. I called Hiller this morning and setup an appointment for today. My inspection was done by Adam he was very knowledgeable and very polite. I signed up for the maintenence program per Adams recommendation. I will recommend this company to others that need heating and cooling or plumbing issues.
Very happy with the service I received today.
- Annette G.
I had a terrific experience with my new best friend MOE! He is the most courteous service man I think I've ever met and just goes to show you they mean what they say about leaving you happy.
- Barbara F.
I had a busted water heater and called Hiller at 11:30am and had an outstanding repairman and plumber named Michael at my house by 2:30pm!!! He was a wonderful, Christian man, who was a joy to get to know. He laid out my options well, offered solid advice and information to a single, clueless homeowner about plumbing issues. I am so pleased with my Hiller plumbing service call, especially because Michael's service was so prompt, attentive, clean, thorough and friendly. Thank you very much!!
- Kate T.
Bill Kennedy was terrific! Great attitude, excellent skills ... and he fixed our problem quickly. This was our wedding weekend and we had a house full of guests - and no hot water! Really helped us so much - we are very thankful to Bill Kennedy and would request him every time!! Thank you so much!
- Allison T.
Excellent!! Could not be more pleased with the services provided. After installation of my new home AC unit my electricity bill has literally been cut in half every single month (going on 5 now). No Joke! They made the install painless & convenient too! The work done at my business office went flawlessly as well. Thanks Guys!
- John M.
Tim Larkin came for a plumbing service on October 9th. He was very professional. He did a good job and completed the plumbing and water heater inspection.
- Thelma C.
The persons working were very professional; they explained what they were doing and why. I will definitely use Hiller again. I am also a club member.
- Parker D.
After a rocky start yesterday today's visit went great. Excellent service by a technician who appeared to know his business. Am now a member of the Happy Hiller Club.
- Calvin W.
We had a great, informative and efficient experience with our plumber (I think Glen was his name). He explained the source of the problem and things we can do to help with the maintenance. Very friendly and punctual.
- Kyle L.
Tim Larkin worked so diligently on Friday evening to replace my leaking water heater. He was extremely careful to put down material so my carpet would not be damaged by water or the rust from the old water heater. He is so friendly and kind. Would highly recommend Hiller to anyone. Thank you for such a pleasant experience. Great christian man.
- Lynette B.
The Associates that have come out have been very professional and took pride in there work.
- Gale M.
It has been good. Our first technician when we had out initial problem was OK, but we ended up with a similar problem about 2 weeks later. The next guy was awesome and looked into everything to find the problem.
- Maureen R.
It was quick, fast, and easy. I was very pleased.
- Tamara D.
Everything went smoothly for both the techs Chip and Adam. Very knowledgeable pair (HVAC and Plumbing PM visit at the same time). Asked both techs questions concerning the hvac and plumbing and they were very upfront with the responses and didn't try to upsale at every corner.
- Shane C.
- Thomas B.
I really appreciate Jimmys phone call yesterday. I also appreciate his honesty and fairness.
- Travis H.
Our landlord sent a plumber out at my request regarding several issues. One was our bathroom sink. It wouldn't drain. It never has worked properly as long as we have lived here. The plumber was rude and he told our landlord that we had dropped those little plastic things that come on disposable razors down the drain. Our landlord was upset with me. I became upset at the fact that it had never drained properly. Those plumbers were here forever and were meddling around. I didn't feel comfortable with them here. So, this time when I had a problem, I called Hiller Plumbing, Heating and Cooling. I was so pleased with their promptness, the plumber was very kind and actually listened to us as we told him of the problems we have had over the past 4 years with our plumbing. It took him a couple of hours, but he found the root of the problem, literally! The drainage sewer pipe, the main line, was blocked by roots, not little plastic razor covers. Without touching our bathroom sink, toilet, tub, kitchen sink, or washer pipes, he fixed our problem. I will definitely recommend Hiller to everyone that has a problem with plumbing or the other services the Hiller company provides. Thank you, Hiller! I was very impressed with your serviceman that was here, and with your company in general. Oh, and since I paid the bill, I requested an additional copy of the invoice with an explanation of the problem and what was done to fix it, so I could deduct that amount from my rent and include the invoice with my rent check. I received it quickly! Thank you so much Hiller!
- Monique C.
We had our furnace and plumbing inspection. Service engineers were extremely helpful, knowledgeable and pleasant to work with. I recommend Hiller whenever I have a chance.
- Bill K.
We had a wonderful experience using Hiller. The technician was very knowledgeable and friendly with me and my children. We will definitely use them again.
- Jonathan C.
Laymon Hodges serviced our heat pump this morning and was very helpful and we signed up for the Happy club. Our system is very old but is still working good. Laymon installed a new t-stat and explained what our system needed. Great job today!
- Craig T.
All went well. John Hatfield was my service tech and he was professional, courteous and efficient. I want him to return for my A/C checkup in the Spring of 2013.
- Dean C.
Technicians were great. Very clean and polite. Took the time to let us know what needed to be repaired and gave us options for the repair.
- Amy B.
Technician was very knowledgeable and friendly. He took all efforts to keep our house clean and tidied up after he was done. We will definitely use Hiller again in the future.
- Adam L.
We had great experience with Daniel Kelley! His service was outstanding! Highly recommended!
- Ricardo O.
I was happy with the service I was provided and would recommend Hiller to my friends.
- Berkley M.
Daniel was very professional and courteous.
- Susan R.
Tim Larkin provided phenomenal service! He took care of my multiple issues efficiently all while providing great customer service. Tim went above and beyond. Thank you!
- Destiny A.
The plumber was wonderful. He completed the repair needed and provided all info in case we needed Hiller Plumbing services again.
- Lynn C.
Our Hiller experience has always been a pleasant experience from those answering the phone and scheduling the appointment to the technicians that take care of our service needs. They are prompt, courteous and very knowledgeable. We are HAPPY customers!
- Butch M.
We are new Happy Hiller Club customers and have been very satisfied with both our air conditioner and plumbing checks / tune up's. Both technicians were very professional, polite, and thorough!
- Elizabeth H.
- Laurie M.
They put in my new unit on the day they said they would. I had a problem with the thermostat, and two calls later they replaced it with a better one at no cost to me. I had a problem then with the new one but only minor, as the batteries were loose in the holder. Other than that everything is working great. Good job guys.
- Michael L.
I joined the Happy Hiller Club last season. This was my final inspection on the furnace. John was very professional and answered my questions. I decided to renew the "club" as I felt that I got alot of "bang for the buck!" Thank you for offering the club and most of all, thank you for your technicians!
- Katherine P.
They did a good job as they always do. On time and worked quickly.
- Pamela G.
Very courteous, friendly, professional and on time. Have referred Co. to friends and family.
- Ronald C.
Jeff was on time..very professional...answered all of my questions..even suggested some ways to help prevent blockage in our disposal ..thanks for all your help.
- Rebekah N.
Technician 1108 was very efficient and knowledgable in plumbing. We appreciate his helping us with our need for today.
- Lawrence H.
Gary (HVAC) is always considerate, friendly and explains everything so clearly. Robert (Plumber) is also very knowledgeable. I always feel like I have been to school when he comes. They always take their time and answer all of my many questions. They were both very considerate, no dirty shoes in and out of the house, nothing to clean up when they left. Dressed professional, no complaints whatsoever. Highly recommend Hiller and especially these two technicians.
- Carol & Gary W.
The toilet was plugged by a feminine pad. Your technician solved the problem in minutes. Great service.
- Robert M.
Had my HHC Fall Furnace Tuneup. Danny, the tech, was great. Keep up the good work.
- Steven C. J.
This was a good experience; the tech was professional and got the job done in a timely manner.
- Roger T.
The technician, Brad Brown, showed up between the time that I was told he would. He was very helpful and answered every question that was asked. He performed a very thorough inspection of all plumbing not just the problem areas. He was able to fix all areas and cleaned areas after working on them. I would definitely recommend to people I know and will continue to use Hiller for any services needed that are provided by you.
- Christie G.
Excellent service as always. Mark Allen was my technician and he was prompt., polite and very knowledgable. Got me back up and running with hot water. Thank-you very much,
- Tamara C.
I had the Semi-annual checks on heating and plumbing. The techs were very friendly and nice. A problem developed in one of the bathrooms and I called in about 9 in the morning. A plumber was here by 11 and corrected the problem. He was very nice and friendly. I could not ask for better service. Thank you all very much.
- Glenna D.
- Janet K.
Always nice, friendly, polite and professional. I enjoy doing business with you folks!
- Audrey D.
I had my plumbing inspection today. Along with the walk through, the young gentleman also fixed other plumbing issues. When it came time to look at our hot water heaters, he noticed a number of things wrong. I have had others do an inspection of the tanks but no other technicians offered advice as to fix the scale in the water source. Brandon Holleman did an outstanding job at my house today. Hiller should feel lucky to have such an outstanding employee as Brandon. Brandon gives Hiller along with all the other staff that has done work at my home a good name.
Thank You Brandon Holleman!
- Vanessa S.
Brad came by to do a plumbing inspection on Tuesday. He was on time, very polite, and very thorough. He answered all my questions patiently and completely. I was very pleased with the service. Thank you!
- Karin W.
This has been my first experience with a plumbing company and it was amazing how friendly and knowledgeable you were. I couldn't have expected more.
I have to praise the individual who completed my service, I think that his last name was Kennedy (Jimmy). Also when it comes to customer service and most of all he is and was a great asset to your organization and if I ever require plumbing services I will request him. Great personality and human being.
- Philip D.
Bob Fening was very friendly and professional and did a fantastic job! Will definitely use Hiller again!
- Joshua R.
I was treated nice form the phone call to the men that came to my house all very nice to me and my wife.
- Allen B.
I had a leak under my home and was able to have it repaired on Sunday. The technician was on time.
- Verginia C.
- David Pl.
Very good experience. All of your employees are courteous and professional and know how to do the work.
- Leslie T.
It was fine!
- Laurie B.
I have utilized Hiller twice. Once was to replace my hot water heater and once for plumbing issues. I have been pleased with the attitude and service of the men on both occasions.
- Patricia M.
We had a great HVAC inspection!
- Jeremy S.
Technician was on time and courteous. Gave us an estimate and allowed us to decide our course of action without pressure.
- Mike P.
I had a problem with a fairly new water heater, and Hiller came out very quickly so I could get the hot water going. They were very responsive.
- Sara F.
Great first experience. Needed qualified professional fast on a Friday afternoon and was so fortunate to call Hiller. Will recommend your company to everyone I know.
- Amy L.
It was great. The plumber showed me what was wrong, gave me options, and honored his initial bids. He took time to explain where the plumbing in my house would cause greater problems in the future, showing me pictures. In short he was the kind of plumber one hopes for but rarely finds, honest, patient and as economical as he can be. I am a loyal Hiller Club member because I can not foresee a time I would choose any other for my plumbing, heating or cooling needs.
- Charles L.
I have mold and floor damage in my 1/2 bath on the first level of my home. Shannon was the plumber sent to my home. He found a hole in not only my roof, but also my neighbors roof. I was very impressed with the thorough job in order to determine the problem. Now I am able to get the problem fixed, hopefully using my insurance.
- Shannon S.
The technicians knew what they were doing and checked and fixed our problem. They also sold us a membership in the Happy Hiller Club.
- Mark H.
- Thaddeus M.
I thought both of the guys that came on the same day for my Happy Hiller Club appointments were great. They were clean and knowledgeable as well as treated me, my wife and child with respect. Thanks!
- John P.
Billy Edwards is Great!
- Jamie N.
I was very impressed when the first person arrived on time, Mac Crook was very thorough in explaining exactly what would be done. I also liked the way that I was called to let me know that the crew was on it's way. The crew was well presented and got on with the job in hand. I also appreciated the excellent clean up at the end of the job. The crew need to be congratulated on their professionalism. I will certainly recommend you to friends and use you again.
- B J H.
My first experience with Hiller wasn't too good but they redeemed themselves. Service tech Adam came out to the house this time and the service call went a lot better. He replaced my evaporator coil in less than an hour and half. Hiller lives up to their name and slogan. Good job guys. Thanks.
- Kevin W.
Outstanding! Very knowledgeable, courteous serviceman. Great service!
- Vivian O.
Great experience. Technician was very helpful and respectful.
- Amy C.
Recently I had problems with my Trane A/C. I had a tight work schedule and was able to schedule an appointment which suited my needs. The technician arrived right on time, found the problem but did not have the special part needed on his truck. He said it would take about 1.5 hours to get the part and offered to get the part, return and fix the problem and suggested that he could do the work and I could go back to work on this busy day. Upon returning from work, I found he had completed the repair and got my a/c back on track. Great Job!
- John R.
I'm very happy with the service we received. The serviceman arrived on time and looked and acted professional. He diagnosed the problem and completed the repair in a short amount of time. The service was excellent.
- Matthew C.
Tech. did a good job of finding and explaining fix, plus correcting.
- Lee A.
I've used your services on several occasions, and have been very pleased with the timeliness of quality of services provided.
- Michael P.
The technician arrived 5 minutes early which was very convenient for my husband and I. He was very courteous and friendly. Overall it was a good experience!
- Nichole J.
Your quick response to a new customer was fantastic. We had a hot water heater going bad and you had it replaced within 8 hours. We appreciate the work you did. We do plan on contacting your company in the future with plumbing related needs.
- LeeAnn B.
Great experience! Plumber was very knowledgable and able to fix our problem with ease.
- Chad M.
I contacted Hiller to fix a shower faucet leak. Not only did Brady fix the leak, he checked my water pressure and found a faulty pressure valve which was allowing 95psi on the house faucets. Without another appointment, he was able to fix both problems in short order.
- Mary Ann S.
I had a concern about the water pressure in my condo (specifically that there was no pressure valve). Hiller, specifically Brady, did a great job of assessing the plumbing in my condo, determining that all was well, and making suggestions of how I could make things better. I'm more than comfortable being a member of the Happy Hiller Club, knowing that my HVAC and plumbing issues will be handled properly.
- Mary Ann S.
Brad Brown came to fix a leak in my shower faucet. He arrived on time, quickly diagnosed the problem, and ran out to get the part that was not on his truck. He was extremely polite and explained the entire repair to me. He was efficient and left absolutely no mess behind. He also told me about the full-house plumbing inspection available through the Happy Hiller Club which has inspired me to renew my membership. My faucet is now working properly and I am very happy, indeed. Thank you!
- Karin W.
The technician was professional , prompt, and courteous.
- Rob L.
Appreciate seeing plumbers with smiles even though they hit problems that were not easily solved .
- Harold M.
David Kelley was the technican that took care of my problem yesterday. He was thorough and explained what needed to be done and why. He showed me parts so that I could see the problem for myself. I appreciated that he wore the shoe covers and cleaned up the mess from the old water heater before installing the new one. It is evident that he is proud to be a Hiller employee. I also appreciate his pleasant, courteous personality.
- Colleen W.
We were very pleased with our interaction with Hiller - we are happy to have a found a partner in keeping our home functioning at its best.
- Shawn J.
We are very satisfied with the service and dealings with Hiller HVAC and Plumbing. We sold our house and with that a home inspector did an inspection. Hiller quickly made the repair on the new HVAC unit they installed without a charge. They made the plumbing repair with a minimal charge. They treated us fairly and were professional.
- Clay P.
Hiller is the most professional service company I have worked with!
- Russell N.
The technician sent out was very nice and professional and worked quickly with confidence. He was able to determine the problem and fix it to our satisfaction.
- Eileen F.
I felt that Daniel was very knowleable, and knew his job. I was definitely satisfied, and could recommend him to anyone.
- Greg G.
The service was GREAT! The people that answer the phone are knowledgeable and helpful (and they seem to always ANSWER the phone)!
The technician that fixed our toilet was knowledgeable and helpful. He also called me to let me know when to meet him so I would not have to wait for him.
He made a suggestion to us that we might want to install a water purification unit (which we really need because our water is brown) and he did it in such a way that I knew he was not "selling us" but just shaing his observation and the fact that they could help us.
I was happy with what I paid for the fix.
They were great and very buttoned up. I am going to try their mechanical division when we need those services in the future.
I highly recommend them.
- Norah A.
We have been Hiller Service Club Members for about five years. We recently had a problem with the cooling component of one of our split systems and because we are Club Members, got priority repair service. The technicians identified the problem almost immediately and resolved it in less than 30 minutes. They were knowledgeable, quick and courteous!
- William I.
I have been pleased with my service from Hiller.
- John B.
We are a member of the Happy Hiller Club. Billy Edwards came to our
residence on 8-29-12 to do our air conditioner service check. He was
very knowledgeable, thorough and explained everything very clear so that even non-HVAC people like us could understand. If I was an employer, I would be very happy to have an employee like Billy working for me. He is a Professional from the first hello till goodbye!
- James M.
Very positive from the people answering the phone (excellent) to the fellow that came to our house (John!). Thank you for running such a dependable company. It's great dealing with you!!
Even appreciate the suggestion from John that we install the water purification. He did a good job of "gently selling" the item so that I didnt feel like I was being just sold on the item, but that he wanted to be sure I knew of it as an option.
We would like to install the system and I also see a coupon for it in the follow up letter. You all are VERY buttoned up!
- Norah S.
Everything was very good.
- Joan H.
When I called this morning to have someone come out to fix my leaking garbage disposal the young lady called me back and said it was time to check on our heating and air conditioner and would it be convenient to have someone come out at the same time and get it all done in one visit.
This made it really nice for me because in the same span of time I was able to get two things done at once and not wait till another day.
Laymon came out a little while after Steve and did a complete inspection of our units.
- Shirley M.
I called this morning because my garbage disposal started leaking and they said they could get someone out this morning to repair it.
I really enjoy having your company do the repairs because they are so efficient.
Steve put a new garbage disposal under my sink and the leak was fixed within a short span of time and he cleaned everything up as if nothing was amiss. He has a very pleasant personality and is enjoyable to speak with.
- Shirley M.
Very professional and respectful of my property.
- Bertie L.
I came home on a Friday night in late June to find my AC out, 6 very uncomfortable dogs and it was 87 degrees in the house. After doing the basic checks and finding no fixes I called Hiller around 8pm. They were swamped and could not get here till the following evening. I was facing a really difficult situation as my Dad was literally dying and I was trying to get home to Knoxville the next morning. I told the customer rep my situation and she very kindly asked me to hang on. A few minutes later she came back and said they would get a tech out tonight. There was a tech there in 2 hours. Matt was awesome. He thought it was just the capacitor but unfortunately it did not come back to life once replaced. The bad news is it looked like the compressor was shot. He could not replace the compressor that night but promised to be back in the AM and would check my factory warranty. A $3000 repair was not in the cards so I was very concerned. Matt called me first thing on Saturday and said he wanted to try something that was suggested to him by a senior tech. He came back out and tried to bring the unit back up. It worked! My specific model shuts the compressor down if the capacitor blows to protect it. It looks dead but given time it can reset itself. Needless to say I was thrilled and relieved! Matt and Hiller really went out of the way to help me and I am a customer for life.
- Susan G.
Excellent service and on time. Everything fixed right the first time. Knowledgeable employee who explained everything first. Thanks!
- Richard R.
From the initial contact with David Gardner, his analysis and recommendations to the people completing the installation, everyone was pleasant, courteous and very knowledgeable.
- Jay P.
Very fast service. Tech arrived on time and explained all service as work was being done, which was very welcome.
- Donald F.
Very good. They are very helpful and always very nice. They're always considerate of our time and keeping the house clean.
- Wendy H.
Very pleased with the quality of both the service call and installation of our new AC unit. Everyone showed up promptly when they said they would and their workmanship was excellent.
I shopped both price and warranty and Hiller deserves the praise and my future business.
- Jerry J.
My Hiller tech was Bill. I didn't get his last name, but he came out and serviced my plumbing on September 6th. It was getting late at night, and I really appreciated that Hiller was able to come out at 11:30 PM. When I met him at the door, I said we'd probably have to re-schedule another day because what I needed done was going to take awhile and it was late. Once I told him what I needed done, he said "That shouldn't take me more than an hour, actually." It surprised the hell out of me.
I just had him take out a toilet and install a new toilet that I had bought from Home Depot. He was quick, very knowledgeable, and made good conversation for so late at night, even! He finished up at 1 AM after starting just around midnight, so he was true to form. Great service, great hours.
- Frank S.
It was wonderful...My AC went out on the hottest weekend of the year and you were able to come the next day to evaluate and repair. The technician was excellent and explained what needed to be done and was able to take care of things on the spot. When it's time to replace my unit, I will definitely call you first! Thanks again!!!
- Esta W.
Nathan with the Knoxille HVAC group just finished his work and inspection here and did a great job for us and set an excellent example for Hiller as to how a company should be run. You should be very proud of your team and the work they do and the impression they leave with the customer. Very first class. Thank you.
- Larry P.
Your technician came out to service our system. He was very competent and professional. Our system is working wonderfully and I know that I can trust your company.
- Kenneth J.
This was our fall maintenance checkup. Broc did a very thorough and wonderful job as usual.
- Susan K.
Service was fast & Tech was really friendly & courteous. Repairs were finished when promised.
I will gladly refer you to my friends, and call again when I need service again.
- Bonita H.
I'm renovating my kitchen & needed plumber to work to have deadline met by contractor. Hiller came out same day (I didn't tell them it was urgent but it was). I told operator I had a tight crawlspace. Steve (I believe) was the plumber & did a great job. I just moved to Bowling Green and will have more projects upcoming and will call Hiller. My plumber was fantastic.
- Peter S.
Technician was very courteous and took every effort to keep our home clean during his visit. He explained everything in detail to us as he was performing the inspection and gave us a great wrap up when the inspection was complete.
- Adam L.
We have been using Hiller for for the past four years for our plumbing and our heating and air needs. Within the past year, due to maintenance and repair situations, Hiller has made some six visits to our home. We really could not have been more satisfied with the experience and with the technicians. We have become members of the Happy Hiller Club and this affiliation has been very useful.
Thank you, Hiller.
- Thomas J.
The service done on my AC unit was thorough and explained to me very well. I am a new customer (as of 2012 summer) and have been extremely pleased with the service I've received.
Thanks so much!
- Kelsie C.
I had a great experience. The technician was very professional, knowledgeable and helpful in not only fixing my problem but with future problems as well. Would recommend to others for future plumbing issues.
- Preston W.
Very prompt, courteous and effective service.
- Harvey M.
Very professional- will definitely use your company again. Will also recommend you to others!
- Rick E.
I was very happy with the service I received and will not hesitate to contact Hiller in the future if I need work done. It is good to know there are still good, honest companies to do business with. I really felt like the guy cared when he came out to work on my home. Thank you Hiller.
- Noel M.
I had a plumbing emergency one weekend this summer. I called early Saturday morning and a plumber was able to come that same morning. He was polite, knowledgeable, and thorough. He could have insisted that I get a new faucet but he showed me the pricing list and allowed me to choose to repair my faucet.
- Eve B.
We called Hiller on a Saturday night about an issue with our air-conditioning. A service tech came out on Sunday and recommended a new unit. The salesman came out and gave us a great deal on a new unit. The new unit was installed the next day, the service techs arrived on time and were very professional and quick. The installation looked great and worked even better. The installers took the old unit and cleaned up everything. I would recommend Hiller to anyone needing HVAC repairs.
- Jason B.
We had a problem with our AC unit. Kenny Brown was the technician that was sent to our house. He had our AC back up and running in half an hour. He was friendly, courteous, and put up with all my questions. He definitely is a credit to your company. Your company just got a life long customer and I know who to recommend to all my friends when they have heat,air, or plumbing issues.
- David G.
My service was great. The plumber called and asked to come early which was more convenient for me. I even purchased your maintenance program for heating, air and water heater.
- Lisa M.
I am very pleased with the way my commodes work now.
- Leon K.
We are very satisfied with sales and service. All of our questions were answered. Installation was smooth and timely and your staff was very helpful and professional.
- Deirdre H.
Brandon was the plumber that did a good job for my drain on my bathroom toilet for this morning. Hope he will be the same person each time who will take care of my plumbing needs.
- Elsa C.
Pretty good experience - More expensive than I would have liked (of course), but the work was done well, and the team who came out was terrific; competent, polite, clean, and hard-working.
- Susan O.
- Rita R.
Great experience. I appreciate that they care about the home and put sock on their shoes. The technician was cordial and knowledgeable.
- David G.
The technician was unable to correct the problem. It involved a clogged swimming pool line which is a bit outside of your expertise. However, he did his best and worked hard and long. He was professional and polite. I was only charged the trip fee which was way under the time he put it. I will certainly call Hiller again.
- Stephen W.
Great job! My 6 month old son and I had been without air during the hottest time of the year. We were so grateful for a qualified, personable, trustworthy technician to arrive and complete the needed repair.
- Kelly N.
Your two guys fixed my septic pump and both guys were very polite. I would call this company again.
- David A.
I enjoyed the service that Sherman Creek did for my home. He was nice and showed concern for my need for my home. Thanks Sherman!
- Judy S.
The service was great, and the technician was friendly. He took the time to answer my questions and went over the list of check points.
- Sandra M.
We have used Hiller several times and are members of THE HAPPY HILLER CLUB. We have always had courteous and efficient workmen.
- Keith C.
'Moe' was wonderful! He fixed my ancient pink toilet and sink that I can't get rid of because they are part of the 'pink theme bathroom' typical of the era of homes in my area.
- Barbara F.
I have to say that I started out as a sceptic. I had been a member of the Hiller Club previous and let my membership run out. I had a water heater issue that came up and I called Hillers to get a quote. I had Hiller's to perform the hotwater heater service and decided to sign up again for the Hiller Club. I did this because I had some work done by a less reputable A/C company previously that just did very poor work and did not invest in customer satisfaction, (B & D heating and cooling) for those that might be shopping around. This company had done a real patch up job on my duct work. Needless to say I was a little worried about having more work done. Part of the service you get with the club is A/C check up and cleaning etc. I had the service done and to make a long story short while they were fixing my duct work issue, the A/C formed a leak. I thought as normal I'm going to have to eat this cost even though the issue was not there before all the service was done. Then along came Chris the service manager at Hiller of Nashville. What a star service manager he is! Hiller should put Chris in a big corner office with a view of his domain. Chris not only made sure that they took care of the issue but he made sure that I was a "Happy Hiller" club member. Outstanding job Chris! Hiller has a customer for life and a willing and ready referral source.
- Thomas L.
Great technician, was very nice, completed the job, and cleaned up afterward. A very positive experience.
- James M.
Was very satisfied.
- Anita O.
I had Webb and Danny come and inspect my plumbing and service my HVAC units. Both were extremely professional and great with my family. My 3yr old daughter was constantly curious about what they were doing ect.. and they were very polite and fun. My daughter is still talking about the "worker men". They didn't pressure me into a sale or sell me something I didn't need like other companies had. They also explained what I needed to know so I could conduct proper maintenance on the plumbing and HVAC. You guys have been making your way slowly into my neighborhood and extended family as I continue to recommend your services to all. Thank you again!
- Erik T.
Our best plumbing experience. We received same day, quick service. The technician, Brad Brown, was very thorough and provided much detail as to what he would do and where the problem was. We were more than happy with the time and effort he took to ensure things were fixed properly and efficiently without additional costs. Excellent service and we will definitely recommend and call again if needed.
- Melissa E.
- Scott W.
I have never been more satisfied with a company. I have never come across an employee, on the phone or in person, that is cranky or having a bad day. My regular HVAC tech, Michael, is awesome. I am unable to recall the name of the plumbing tech, but he was very efficient, polite and knowledgeable. He did a great job replacing our backyard hydrant. Thanks!
- Pamela L.
Technicians are always on time, pleasant, professional and complete repairs in a timely manner. From customer service when we first make our call, to your techs finishing their job, it's always a good experience when we choose Hiller.
- Doris K.
Everyone at Hiller was wonderful, and they were at my house within an hour which was great!! My toilet was fixed quickly and is working great.
- Wendy M.
I trust Hiller. The service men are friendly and efficient. They DO try selling me extra stuff--filters, UV lights, duct cleaning--but they do not press me too hard. I understand that businesses want to make money, that Hiller needs to keep it's employees busy, and that these services and products do work and help. For instance, the UV light, I'm pretty sure, has helped my indoor air quality.
- Wes B.
Great Experience!! Will Be a customer For a Long Time :) Plumbing Tech did a awesome job!
- Jamie S.
Super experience!!! Appointment to check AC was next day. Gary was incredible. Heating and AC repairs are more expensive that I would like, but it its what it is.
Thanks again Gary!
- Rudy H.
Repair man had to come back but they did correct all problems had.
- Taylor S.
Excellent service, got done what I needed quickly.
- John V.
Kitchen sink drained slowly,then started backing up. Tried plunger,pulling p-trap, manual snaking,cussing/threatening---nada... Remembered neighbor had had Hiller perform service last month; called for service @ 2pm.& was offered same-day service by 8pm. Call center operator mentioned $99 coupon. Robert Ford arrived @7pm,listened attentively, answered questions thoroghly, busted the clog,& told me how to avoid future problems.Very professional,personable manner;excellent customer service skills, first-rate technical knowledge; a real asset to your company;would highly reccomend Hiller to friends ;intend to sign up for HHC in near future.
- Laurence B.
Willie from Hiller Plumbing came to our house for a small leak under the kitchen sink. He was very nice and most importantly, HONEST. A problem that I thought was going to cost an arm and a leg turned out to be a simple fix. Thanks to the honest diagnosis to the problem, it was fixed quickly and CHEAPLY! Yeah Willie and yeah Hiller!!
- Meredith W.
Fast service. Technician, Brad Brown, was knowledgable and professional. We will request Brad for future calls.
- Linda O.
The Hiller service technician Sherman Creek, explained our heating/cooling thermostat problem we were having and what needed to be done to fix it.He was polite,knowledgeable ,and helpful in our situation. We are happy we called on Hiller today.
- Robert L E.
It has been a pleasure to have the service of Hiller Plumbing/Heating. They have courteous techs that are always very informative and never pressure you to have anything done that you choose not to. I would recommend they services to anyone.
- Mark M., Pleasant View, TN
Gary Harris was the technician. He was prompt, courteous and answered all questions in a professional manner. This was my first experience with Hiller Heating and Cooling and I was very pleased with the service.
- Eston G.
Just joined your club. Very personable.
- Bobby N.
I belong to the Happy Hiller Club, and on Friday, August 10th...Kris Wright (HVAC) and Tim Larkin (Plumbing) came to my home. These gentlemen were very professional. Kris checked/cleanded both HVAC units, discussed with me what was needed along with the cost, and had the parts with him for repair. Kris actually dug a hole in the ground for the HVAC unit pipe to drain into. Which was going beyond the extra mile to service the HCAC unit. Tim drained the hot water heater and checked it throughly. He explained to me exactly what was needed in a way that I could understand. Tim checked all the bathroom pluming and fixed a commode where water was running inside the tank. He showed me how to clip a little hose to keep it above the water...which I can do in the future, if needed. Tim and Kris were very honest with me and their work was exceptional. I would recommend Hiller to everyone.
- June W.
Danny Victory came to our house today to look at our HVAC unit. I was 99% sure it was the fan motor. He went through my whole unit he checked every capacitor he checked 100% of my unit. I have had other "service" people out in the past and I have never had anyone with such attention to detail and a desire to help me out. Danny found it actually was the motor and replaced it. in doing so he found a problem with the new motor so another service tech came out named Kris. they worked together and got my unit up and working with no problems. Both guys were VERY polite and informative about everything they did.
When Danny was putting my unit together he even added replacement screws to make sure everything was right. These are the same screws the other people had dropped and were just to lazy or did not care enough to pick up.
I realized I was dealing with a great company when I called last night to see about getting some one out today and they wanted to send some one out at 10:30 at night. they were concerned about my family being too hot last night.
I had 2 wonderful people on the phone one last night and then I believe the girls name today was marion ( I do not always hear good)
I now now why your motto is happy you be or the service is free... there is no way anyone could not be happy with the staff of people that you have.
- Chris O.
I have always been satisfied with the service I have received from Hillers.
- Kay W.
Hiller tech was detailed and provided options and excellent information.
- Beth M.
The technician that was sent to my house was very professional. Brandon (#1088) was very proficient and went over my membership and answered all my questions. He represented Hiller plumbing in a very professional manner.
- Michael M.
Tim Larkin was very professional, helpful and I will probably use Hiller company again. Thank you.
- Harry B.
Had a leak from one of our toilets that needed repair. Repairman arrived a bit late but no problem since we already had painters working inside the house at the time. He realized that the Happy Hiller Club inspections had not been done, so he took care of that and told me what he recommended to do. I chose the items I thought were more critical at the time and he went about fixing them. He completed everything satisfactorily, cleaned up, and we settled up. He was courteous and friendly and I was quite happy with his work.
- Gray S.
Danny Victory was out today and checked out my AC and made the needed repairs. It was a very good experience, as he was very pleasant (in spite of my unit being in the sun), considerate and efficient and did not leave a mess. Seems Hiller has a knack for finding really nice guys. Thanks!
- Paula A.
Awesome experience with David Carl. Professional, friendly and efficient. Will be keeping card and calling him out whenever we need anyone.
- Benjamin E.
The technician was very polite, thorough, and detailed in his description of issues and options for repairs. We were and always have been impressed with Hiller.
- Linda M.
I've actually had 2 out of the 3 services performed at my home. Both were very knowledgeable and courteous.
- Shante A.
Service person was prompt and quickly took care of problem.
- David M.
Knowledgable, friendly, and professional service tech. Problem solved! Thanks!
- Jared W.
I have ran commercial businesses for year. I have never experienced the excellent professionalism and service level I received from Hiller Plumbing. Kevin, our technician was awesome. He explained everything and I knew what the charges would be before he started. I give Hiller and Kevin an A+++++. You have just obtained a customer for life.
- Dwayne E.
Pleasant and hard working technicians. Always easy to work with.
- William E.
I have used Hiller in the past for plumbing and today had a service technician come out for my air conditioner. Mr. Donald came out today and went over our air conditioner from top to bottom and fixed the problem very fast. He was very professional and had a great attitude. I was not going to take a chance on anyone else except Hiller to fix my problem. My trust is extremely hard to earn when it comes down to fixing something at my house. I promise that you will be satisfied using Hiller for plumbing or air. Thanks Again Hiller and Donald! David V. Pleasant View, TN
- David V.
Mike was very efficient and helpful. He has a great personality and asking questions was easy. He made me feel very comfortable. He explained exactly the problems and what I can do to prevent and maintain my units. I will recommend him and Hiller to my friends. I thank him for giving me the best service.
- Adriene C.
Yesterday we discovered a leak because there was water in the yard next to the house. We called Hiller, and first Moe and Mike Jr came over and decided what needed to be done. Later Darrel arrived and dug a place for a new pipe going to the house. We cannot say enough about the quality of the work and the friendly professionalism of all three of these men. Thank you, Hiller Company.
- Evelyn H.
Very quick and fixed problem.
- Lynn G.
Thanks to Matt in Plumbing, he was very professional and friendly. He explained and gave me options on different water heater units. I was able to make an informed decision. He also put the unit in and made sure everything was cleaned up before leaving.
- Christie N.
Called about getting a quote for a new AC unit installed. Steve Grotts came out and went over everything with us about the current unit and all the benefits to getting a new one. Recommended what we needed and was very thorough in what was included and all the amazing guarantees. We mentioned we had a leaking faucet and he called and scheduled for a plumber to come out same day to take a look at it. Wonderful customer service, very polite and knowledgeable.
Chuck Livingston was the plumber who came to look at our leaking faucet. He was also very polite and knowledgeable. Fixed the leak and also informed us of what other plumbing issues we have and of the quality of our water. We had no idea about all the chlorine that was in our tap water.
I will definitely recommend Hiller to all of my friends. Wonderful service.
- Elizabeth L.
Garry Harris came to my home to do a service call because my air conditioner stopped working; he realized the variable motor needed to be replaced at a cost of $1500. I didn't have the funds to come close to affording this and thought I would be without air conditioning until I saved up the money. However, Jimmy Hiller was very kind and generous to allow Garry to install a universal motor as a temporary fix at NO COST until I can pay for the correct motor. What you did was world class and I am stilll in shock and amazed at your company's generosity and outstanding service. Thank you so much Mr. Hiller!!!
- Phillip L.
Tim was just here fixing the hot water expansion tank. What a wonderful, polite and helpful person.
- Marianne S.
We had our first visit today from a representative of your company. Laymon checked our air conditioning units. He was extremely personable and very knowledgeable. He performed the necessary repairs in an expedient fashion.
- Robert T.
I am so pleased with my experience today with Kris Wright. I was impressed with how professional he was in appearance, manners, and attitude (because it was a hot day but he did not act like it bothered him...). I will definitely be recommending Hiller to my neighbors, and will using you in the future. Thank you!
- Victoria S.
Excellent! Excellent! Excellent! Mike Keagy came on a Sunday afternoon within one hour of our call. Call to let me know he was coming. Very courteous, knew exactly what to do, completed the job and moved on. Could not have been more pleased. This was the first time I used Hiller, but will likely be a regular customer from now on. Service was exceptional in today's world.
- Jim T.
My service person was Kenny Brown. He was extremely professional and courteous in every way. He answered all my questions and did an overall fantastic job repairing my air conditioner. Thank you for the wonderful service.
- Matt W.
Jim Knott was very professional and courteous. He was able to solve our problem quickly and efficiently. He is definitely an asset to your company. Thanks for sending him to our house.
- Shane B.
Very satisfied with the service and the honesty and helpfulness of the plumber.
- Tony B.
Thanks to Brad my kiddos can shower again and I don't have to listen to the leak! YAY!
Also wanted to let you know that I informed Brad that my plumbing inspection was a few weeks ago from Hiller and the first thing he asked was whether the leak was notated on the inspection. I said yes and that I was going to have a friend come fix it...well plans fell thru and then my toilet broke, so I called Hiller to just fix both problems...anyway long story short...I appreciated that Brad took the time to ask about another Hiller rep to make sure he was doing his job. Usually you see the company stand up for their own with excuses...not Hiller...y'all stood up for the customer! Thanks again!!!
- Wendy J.
Brad Brown provided great service maintenancing my plumbing today. He was courteous, knowledgeable and provided quality, honest service. I was impressed and plan to use Hiller for plumbing, HVAC, etc. in the future.
- Tim S.
The guys that came out were very friendly and seemed like they were good workers. 2 different people had to come out cause I was still having problems after the first time, but they both were concerned with getting my problem resolved.
- Kandi H.
I am a happy member of your HHC. Gary Harris performed a checkup on my A/C on 7/17/12 (for the 1st time) and I am very pleased. He did a through job and recommended several things that needed to be done. He was very professional, courteous and efficient. #1
- George C.
Our experience was a good one. The technician was very knowledgeable and explained what we needed to correct our cooling problem.
- Michael W.
Your technician, Willie, just left. He was very polite and informative. I was very impressed. He unclogged the bathtub drain. He treated me with respect. I appreciate that very much. Thank you.
- April H.
David Holland was at our home working from 10 a.m. until about 9:30 p.m. He was very professional and knowledgeable. We would highly recommend him to anyone. He explained our plumbing needs/problems and worked with us to solve them. A very kind and a very dedicated employee.
- Margaret H.
I can't begin to describe the INCREDIBLE Hiller service I received today. I noticed an air conditioner leak in my condo at 12:45 AM. The very friendly Hiller dispatch lady told me it'd take about an hour to have someone over. In less than an hour Brad M. arrived at my door. He had a smile on his face and went right to work fixing the issue. He explained what happened to cause the water leak AND he explained the work he did on the air conditioner to remedy the leak. He filled out paperwork and double checked that everything was working properly before he departed. I can't emphasize enough how professional, kind, patient and thorough Brad was throughout the process. Based on this visit alone I'd use Hiller for all my plumbing, heating and cooling needs. This business reflects professionalism across the board and their service team is the nicest you'll work with. Thank you, Hiller!
- Jacquelyn M.
Had a great experience with the men installing the tankless water heater.
- Carrie R.
The guys that did the work on our house, replumbed, did a fantastic job. They were very nice and curtious I would rate them a 10 on a scale of 1-10 10 being the best. They were on time and worked hard while they were here.
- Billy Ray S.
I have used Hiller for several plumbing problems over the past several years. Each time the office staff and technicians have been professional, caring and respectful of my needs and have given me quality work. I am pleased to know that I have a company whom I can count on each time I call. Thanks to you and every one at Hiller! I appreciate your kindness.
- Carolyne S.
Your service was excellent. The customer service was amazing our technician was friendly, prompt and did an amazing job! The office was great about keeping us informed on when someone would be out. Thank you!
- The Park On C.
Great experience, Chip is the best!
- Lauren R.
I contacted Hiller at 8am this morning regarding an air conditioning problem. By 9:30 Layman pulled into my driveway. He's the one who did my initial $99 inspection a couple months ago. I explained the problem to him and he began checking things out. I have to say, on both visits he was very professional. On this visit, he found my problem quickly and he took the time to explain what the problem was and what he had to do to fix it. Needless to say I'm a happy camper now that my air is back on and working fine.
- Donald C.
Was completely satisfied with the repairs done and the courteous manner displayed by the technician.
- Edward W.
Kenny Brown completed my yearly AC inspection and service today. He was very efficient and explained everything that he did with my AC units today. He arrived on time and was very helpful with answering my questions. This is my second year as a member of the Happy Hiller club and I have been very satisfied with the service and the technicians. Thanks!
- Debbie H., Knoxville, TN
My experience was Great the technician checked everything and did a Great Job!
- Bobby M.
- Doug J.
Our AC was not cooling our house very well and the unit was freezing up outside. We called Hiller and they sent someone out the next day (which was Saturday morning). Danny Victory was our service guy and he was very helpful. He walked us through the problems we had with our unit and told us the price we would be paying to fix the individual parts and then how much it would cost to replace the whole unit. For us replacing the unit will be more cost efficient and he set up for someone to come talk to us about replacement tomorrow. We LOVED our expereince! By far the best service we have had from any company who sends a person to your home! Request Danny Victory!
- Sara L.
Bob Fening was great & very helpful & informative!
- Debbie T.
I was very pleased with your employee Brad. He did a good job and was very knowledgeable.
- Linda K.
Just wanted to let you know how Sherman did a great job answering all my questions and checking out my new HVAC system. And your filters are a good price.
- Albert C.
A/C went out with no notice late evening on Monday. Called the company I have a service contract with and they said earliest may be late Thursday. Called Hiller, they said they would dispatch an after hours tech around 7:00 PM on Tuesday. Tech arrived just before 6:00 Tuesday (Lee Watson) diagnosed the problem. The part was not available until the next morning. Tech (Lee) called me early Tuesday morning telling me he was on the way. He arrived mid morning Wednesday and installed the new part, had the AC unit up and running before 11:00AM.
I found Lee Watson to be highly professional, extremely competent and a great spokesman for his company.
Effective immediately I canceled the plan with my current company and signed up with Hiller. Hiller's prices are competitive with my old Heating and Air Company. However the response and Customer service is the selling point with me. When I or my family need someone, I need them now, not 3 days from now. Great job Lee and Hiller.
- Fred Y.
I was extremely pleased with the service Hiller provided. Michael Collins was wonderful!! I will call you again.
- Nanette M.
On 5/29/12, we were struck by lightning. One of the many resulting issues was a problem with our HVAC system. One of your fellows, Nathan was his first name, came out and completed a diagnostic on our system. He fully assessed our system, performed the needed repairs, and got us up and running efficiently. I very much appreciate his work!
- Daniel U.
The agent was fast and friendly.
- Randy P.
Great job by Sherman Creek. The problem was resolved and the inspection went well.
- Randy B.
Hiller performed a whole-house plumbing inspection. I was impresed with the throroughness and professionalism of the inspection. Several matters were dealt with extremely well.
- Jeana L.
Very good experience. Bob was prompt, clean and tiday, friendly, solved my problem, and explained additional options and maintenance plans. Very professional.
- Suzanne E.
We had two toilets that had broken parts and one was leaking. Due to the age of the units I decided to have the parts replaced in all three toilets. Tim was friendly and offerred advise to help extend the life of the units.
- Gary B.
- Terry D.
Jeremy Morgan, one of your best Plumbing Service Technicians, just left my home after solving all of my plumbing problems in a most professionel manner. This is the most customer friendly person that I have come in contact with in many years. I know that Hiller is proud to have such a person in the employ. I give him 5-Stars.Your price was most generous.
I'm happy with Hiller. See you next time I require plumbing assistance.
- Clifford P.
We had our house replumbed. We had a couple of leaks afterwards , however they were fixed on the same day I called about them. Very nice salesman and installers.
- Debbie W.
From the initial phone call to the estimate/service visit I could not have been more satisfied. Brady was very friendly and professional and fully described the entire process clearly and accurately. No doubt - I would use Hiller again and highly recommend them to everyone I know. Thank you,
- paul m.
Very happy with speed of service. Very happy with technician- Mark Stephens. We have NEVER been disappointed with your company!
- Ricky F.
Very good customer service. Will probably use Hiller for my AC/Heating needs, as well. Mr.Kennedy was very professional in his knowledge and demeanor. Your are very fortunate to have him.
- BRENT R.
When our air conditioner quit working in 100+heat on a weekend, we called Hiller as a first time customer because of their claim to not charge an inflated weekend rate. We were pleasantly surprised at how quickly they could come out and were so pleased by the warm personality and professionalism of our service tech, Mike.
We are now Happy Hiller Club members!
- Cindy F.
Jonatahan Mullikin was professional, helpful, and very pleasant. Thank you.
Idit Dobbs-Weinstein, Ph.D
- Idit D.
They did a fantastic job. Terry Traughber and james tildwell
- martha h.
Chuck Livingston did a great job for me. He was very polite and respected my to include wearing read covers over his shoes. Job done quick and professionally. Thanks
- William I.
Bob was great!
- Tamara C., Imagine Hair Studio, Inc
Our a/c went out on a Friday night. We called the next morning and service tech was out very quickly. He took care of the problem and spent the time making sure we were up and running. Excellent service and he had lots of information regarding the Happy Hiller plan. We have signed up for that today. Ray Braddom was our service tech and he was courteous, knowledgeable, and very thorough. Excellent!!!
- Tonya M.
Service Tech, Ron, showed up and found the problem with no trouble. Quick repair and an explanation of how the problem occurred and he was out the door. These guys are knowledgeable and professional, and make sure that they take care of their customers. I will be using them for any and all plumbing needs in the future for sure.
- Joseph C.
I was very pleased with the services I received from the staff at Hiller when my A/C unit went out on 6/21. I called and talked to a lady that set up my appointment and then later that same day I had a service tech at the house to inspect my problem. The service guys name was Nathan M. and I would recommend him to any of my family or friends if they needed work done. He was very professional and very helpful with telling me what all was wrong and what needed to be done to get it fixed. He helped me with all the paperwork to get financed, and then returned the next day 6/22 at the exact time he said that he would to start the install of my new unit. He finished the install and everything is working great! I would like to say thanks again to Nathan and the helpful staff at Hiller!!!
- James O.
We called Hiller Plumbing to fix our leaking commode. They showed up on time, were efficient, solved the problem and were priced fairly.
- Lisa S.
Brandon was courteous and efficient. He removed our existing toilet and will replace when the flooring is repaired. I am satisfied with your service.
- Jerry A.
Very pleased with the speedy service.
- Rusty C.
Outstanding. I always have my home service by John Braun who is in my opinion, one of the best plumbers in Nashville. He is an absolute joy to work with and I highly recommend Hiller, and specifically tell my neighbors and friends to ask for an appointment with him.
- Jonathan B.
James provided us with great service. He seems to be a very upfront and honest service person.
- Paige F.
I am writing to let you know what a wonderful customer experience I had with BILL KENNEDY. Bill provided one of the BEST customer experience's I have ever had with someone coming in to my home to provide a service. The quality of his work was outstanding and accommodated me and my availability. In fact, he was so great, that I will request him only when coming to my home again. I now feel safe because of his work. Please thank him again for me.
- Theresa G.
I am a single working mother of two who has had to struggle to maintain and keep up my residence. Having to "take charge" of each and every little thing that can, and usually does, go wrong can be a nightmarish responsibility! Being a member of the Happy Hiller Club has made that job so much easier. I am no longer terrified when something goes wrong. I know that once I call Hiller, it will be just a matter of time before things are looking up again. The Happy Face Truck truly does put the smile back on my face!
- Marty H.
Tim Larkin was absolutely fabulous. Our water heater went out, Tim was very courteous, helpful and resolved the issue. Please know that every single technician who has serviced our heating/air or plumbing over the last several years has always been top notch. Your employees from the CSC, Dispatch and the techs are excellent. Thank you for running an outstanding service organization!! While our neighbors use and/or work for Lee, we wouldn't think of switching.
- Breann L.
Service Technician was very polite, professional and thorough. Would recommend for service again.
- Preston W.
Today Brandon Weeks installed a Recirculating Pump on my hot water heater and a Whole House Carbon Filter system. He tested my water before and after showing us the results and explaining how to operate the system: i.e. Vacation setting etc. He covered his shoes before coming into the house and was very professional in his attitude and work.
- Lonnie H.
Our experience was wonderful. Our service tech was "Chris" and he was great. He went out of his way to make sure everything was checked. We learned from him we have bigger issues (in regards to a "clogged line") and plan to ask for him specifically when we do the needed work. Again, we really appreciated Chris and his professionalism.
- Rick E.
Your technicians arrived on time and worked tirelessly until the job was completed to satisfaction. We have been using your services for nearly 8 years and will continue to do so. Particularly noting Brad Brown and his team, I appreciate his kind, courteous, and professional work ethic.
- Gilman W.
- Glen H.
Technician very friendly and professional.
- Melony H.
Brad Brown did a great job. He was informative and professional while replacing our water heater. He represented your company well.
- Richard F.
Excellent service! Fixed right the first time. Also was very helpful in explaining problems we may experience in the future.
- Jeremy J.
Very courteous and friendly. Keep it up.
- Erick H.
I was very pleased with the whole experience from David Gardners presentation and taking the time to explain everything. Andy and Joey, the installers were great. They took great pains to make sure everything was done right, took the time to answer any questions I had. They were the BEST. THANK YOU SO MUCH!
- Ronald B.
I created a real mess with my fix it yourself plumbing attempt. I knew I was in trouble so I called Hiller. Brad was at my home within 24 hours. He was extremely courteous and knowledgeable. He had me back in business in less than an hour and even cleaned up everything even though we told him that was not necessary. I am now a Hiller customer. Thank You and send my thanks to Brad.
- Joel C.
Brian and Brad were both extremely professional and knowledgeable about their work.
- Mark Q.
Brad Montgomery was the HVAC Service Technician that answered my service call on Monday June 11. Brad arrived at my home on time, was the most professional tech that I have had in quite a few visits. He was able to identify my cooling problem and correct it under warranty. I am not certain the highest classification for service but Brad was SUPERB. Thank you Brad, I will call Hiller the next time I need service and hope that you will be the one to respond.
- Linda E.
I was really pleased! Willie Calhoun was very knowledgeable and explained everything extremely well! He listened and even gave me the opportunity to ask questions. I would highly recommend him and the Hiller team anytime!
- Donna R.
Joiner Happy Hiller Club. Had first two inspections. Technicians arrived within scheduled time. They were very polite and helpful. Water heater was drained but temperature was not put back to what I was used to and I had a very cool shower. I increased the temp slightly and then water heater safety pipe started dripping water. Sign on water heater said this was a dangerous situation so I called your office immediately. I was pleased that they sent a plumber that day, but was shocked that I needed a new water heater as current one was only 7 years old. New heater is now working fine and I certainly hope it lasts longer than even its 10 year warranty.
- Anita O.
Thank you for coming out so quickly and fixing my air conditioner. Your service man was very professional and polite.
- Mary Ann S.
Chris was professional and efficient with the repair of the leaking bathtub faucet.
- Claire E.
Brad was very helpful, polite, clean and patient with us while we tried to understand the problem.
- Drew D.
Personnel were very professional and courteous. They did great work in a timely manner.
- Richard H.
It was very quick and efficiently done.
- Pamela R.
I was very pleased with the replacement of the water pressure control valve, and also the information of other Hiller services that the tech gave me.
- stephen h.
I was totally pleased with your service - the tech got here a lot sooner than I thought he was going to come- he explained everything to me so I could understand - he was very professional - Thank You.
- Luis S.
I was very impressed with the service I received. The tech was courteous and knowledgeable. It was excellent.
- Karen S.
Adam did a great job. He was very personable and professional. He was respectful towards our family and tried to be as unobtrusive as possible.
- Dan S.
Kris Wright was the technician that came out and I was very happy with him.
- Robin L.
The guy that came out was very pleasant and I really enjoyed talking with him. Before he did anything he told me what he was doing and how it would help the unit and before entering our home he put on little booties so that he would damage our floor. Come to find out my wife works with his wife (what a small world it is). I was very satisfied with his work.
- James H.
Connection to the furnace was replaced. Service and communication were excellent.
- Brad S.
Hiller is the best plumbing/HVAC company, and Bob Fening is the best plumbing technician I have ever dealt with. If only every company operated like Hiller, it would be too good to be true. My only regret is that I didn't become a customer 12 years ago when I arrived in Nashville.
- Mary Lynn D.
Claude is a great plumber and wonderful person. Claude diagnosed what needed to be done at 1718 Linden and then he and Moe executed the project perfectly. We are getting 1718 ready to sell and we really appreciate the outstanding work that Claude and Moe did. Thanks again. Wayne
- Wayne R.
Great experience. Bill did a wonderful job. He answered all my questions and gave great advice about keeping my drain clean.
- Eeic C.
Everything went fine. Thank you.
- Michael W.
As usual, another great experience with Hiller PHC. The technician was a little late getting to our house, but that wasn't primarily his fault. He was up in Bellevue finishing a job when he got the dispatch for our call in Spring Hill. We set up the appointment the day before (not an emergency call).
- Michelle L.
What a great experience! From Sheila and Beth on the phone to Brandon who quarterbacked the relocation and installation of a new water heater to Tim who helped him to Steve the electrician. What a great team! And what a great warranty! My wife and I are quite smitten with your immensely personable and professional service, and highly recommend your company.
Please do something nice for our next-door neighbor who recommended you. Her name is Clarice Evers and she lives at 2040 Aberdeen Circle. She had Mike out yesterday to service her air conditioner. It was her highly complimentary comments about Mike and your company that finally persuaded me to pick up the phone and schedule an estimate to move/replace our water heater. The next day (today) the job was done with minimal interruption and superb craftsmanship. Clarice deserves a huge chunk of the credit.
Dave & Sheryl Stockwell
- Dave S.
Thank you SO MUCH for coming out the same day I called. The tech that came out was very nice and informative. I had an awesome experience.
- Melinda J.
A big "Thank you!" to Chris, who just left my house - the washer had been backing up, one of your competitors went MIA on me and I just needed some help. The office staff was friendly this morning when I called and I was thankful to have same day help. After asking some questions, Chris ran the camera and found a root ball 90 FEET out from the house. Tried to snake and that didn't get it, ugh! They're coming back Monday to do a spot replacement. But I especially appreciated a) not being spoken to as though being a female makes me dumb, and b) being given choices. He gave me a lot of information, even gave me a few do it myself options I could try and all along the way offered "we could do this OR this, this is what the expense difference/advantage would be..." Much appreciated, will definitely be a repeat customer!
- Tiffany E.
The professionalism of the service techs... I never have to worry about rain or dirt being tracked in. Your staff always comes in with shoe covers and never leaves messes. Very kind, friendly and easy to communicate with on related work, costs and immediately finds out if parts are in stock while at my home. No waiting and wondering. I am SO PLEASED with the work even though it may be a little pricey! I can depend on immediate service which I can't get from any other HVAC-plumbers in the area.
- Pamela C. Knoxville, TN
Patrick went beyond what I expected. We purchased a utility sink for our garage and wanted it installed. He inspected the crawlspace and found that we had other issues and was able to provide me proof with pictures, explain what it was I was looking at and the hazards if issues were not addressed. Then he discussed the pricing in detail, job task and after all that, told me that he would be able to honor not just "one" of the $20.00 coupon I have but would allow me to use the additional $25.00 off from the survey. In this day and age when businesses are so worried about cost, it is so impressive that Hiller is worried about my expenses as well. Thanks for a very "happy" customer.
- Sherry T. – Clarksville, TN
We had Billy look at our air conditioning and he was very courteous, very knowledgeable and very helpful. He knew what he was talking about and was also understanding of our situation. Nothing that I can think of would have made our experience better. Billy got us taken care of immediately and worked it out for us to meet with your CA team to determine the best route for us to take to get it taken care of permanently.
- Brian L. – Hendersonville, TN
had a difficult situation and had called Sears 14 times with no resolution. Hiller was determined to find the problem and did not give up until they did.
- Ann S. – Knoxville, TN
Robbie Ford. He was fantastic! Customer service all-the-way. The best service technician that has ever worked on my house. You have a great employee. Top recommendation that is based totally on the professionalism of Mr. Ford.
- Bill W. – Franklin, TN
The technician was smiling and I was so upset. He made me feel better instantly! I don't think I will ever call any other plumbing company. I have called others in the past and have not been pleased with the results but that was not the case this time. I believe I have found a company I can trust. Thank you!
- Susan R. Franklin, KY
Technician Todd DeLong was outstanding. He went into detail on what and why he did things and explained things I need to do to prevent problems down the road. He did a preventive maintenance check that has exceeded anything done in the past. Todd will be the one requested on my next inspection.
- Ray M., Brentwood, TN
Christian was on time, very professional and explained everything thoroughly! We appreciate his help in solving our problem which was a touch on the disgusting side.
- Jamison H., Gallatin, TN
Mr. Robert Bing made us 100% happy with his 9/21/11 service call. Cannot say enough about Mr. Robert Bing. Professional, knowledgeable, courteous, clean. I could go on and on.
- Carl W., Mt. Juliet, TN
The Plumber was confident in his diagnosis of the problem, which in turn made me feel confident in the success of the repair, without wondering "what else it could be"? He knew! You have just gained both an extremely satisfied customer and an advocate for your Company! Michael Shaver, who came out to my home was Fantastic! He was courteous, professional, able to explain what he was doing and a wonderful representative of your company!
- Jill S. – Lebanon, TN
was an exceptional - not just good, but exceptional - ambassador for Hiller Plumbing. He was very thorough, and professional in every sense of the word. We will use Hiller again solely because of him.
- John P., Antioch, TN
Knowledge and professionalism of Bo Burns. Your desire to try and rectify an obvious faulty product that was installed in our home.
- Hoyt B. Nashville, TN
The very courteous service and the professional manner executed. The BEST service we ever had from a Plumber. Service is excellent by Patrick O'Brien and the office support staff. Service is excellent by Patrick O'Brien and the office support staff.
- David B. Clarksville, TN
Polite, professional, courtesy. Mr. Tidwell and his assistant did the install and I consider them to have done the same work on my home as they would like to be done on their home. Very polite and professional. Clean and left my outside area as clean also. Would welcome them back if I need any other work done. As always I will recommend you to my neighbors.
- Kalub D. Springfield, TN
For certain! Your Technician, Jim Knott, was great. He arrived early, explained in advance what he would do and did it. He went above and beyond in his effort to improve upon the original appearance of the outside faucet connection. If you have a program such as 'Technician of the year', etc, he should be highly considered.
- Craig O. Hopkinsville, KY
The service technician, Jim Knott, was professional and friendly. He was thorough and explained everything being done in a very thorough manner.
- Jerry P., Clarksville, TN
Robert Bowman was outstanding. Very informative and easy to work with.
- Tony M., Nashville, TN
The person who came from Hiller was Sherman Creer, and it was very, very nice and gave my husband and I a detailed report with recommendations, the reason for same, and answered any questions we had. We felt very comfortable with him.
- Brenda V., Bowling Green, KY
Although the glacier bay faucet which I supplied had the cartridge installed upside down from the factory(a parts warranty issue), your technician(Willie) went above and beyond to make sure things were adjusted properly and the my faucet was installed to function properly. Willie Calhoun should be commended for taking care of an issue that he could have clearly required me to deal with as a product warranty. His actions give me great confidence in using Hiller in the future and referring Hiller to others. Willie is a big part of what sets Hiller apart from other plumbing outfits in the area. He showed respect & compassion for my family when fixing our faucet. He did not just settle for okay, he made sure it was right. Many Thanks.
- Brian T., Clarksville, TN
I was not a club member when I called this morning. I was referred to Hiller by a co-worker. Erica answered the phone and was super! She listened to my problem, told me what she was going to do, then talked to me about the club membership. Awesome experience!
- John C., Hendersonville, TN
I called Bill Burns and he helped to get me a same day appointment because my heat went out. Billy Edwards did a great job of taking care of me and my heating problem. I was also very pleased to get a follow up phone call to make sure I was happy.
- Michael E., Franklin, TN
I liked the fact that when I called, I spoke with a person without being put on hold. Most places either have a recording or someone who answers and immediately places you on hold for several minutes.
- Justin H., Brentwood, TN
technician was knowledgeable, courteous, and did a great job with clean-up.
- Jerry K., Franklin, TN
With busy lives and schedules, we can really appreciate business professionals who do what they say when they say they will do it. Everything was timely and our service was above and beyond our expectations. Our technician was amazing and very personable!! We will be using Hiller for and all of our plumbing/heating/cooling needs. Amazing overall experience!
- Suzanne G., Nashville, TN